Provincial and Territorial Helplines and Websites

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Topic Overview

This topic provides phone numbers and web addresses by province for:

  • Child abuse, elder abuse, and domestic violence resources.
  • Sexual assault (rape).
  • Suicide prevention.
  • Mental health information.
  • Drug and alcohol use problems.
  • Other health information.

Your local provincial health information line provides confidential help with:

  • Answering your health questions.
  • Assessing your symptoms.
  • Finding crisis support.
  • Finding information about resources in your community.

Many of the resources below provide help 24 hours a day, 7 days a week in multiple languages. In an emergency, call 911.

Canada-wide resources

  • To find a suicide prevention crisis centre phone number or website in your province, visit the Canadian Association for Suicide Prevention's webpage at http://suicideprevention.ca/thinking-about-suicide.
  • To find a rape crisis or women's centre phone number or website in your province, visit the Canadian Association of Sexual Assault Centres' webpage at www.casac.ca/content/anti-violence-centres.
  • Kids and teens can call Kids Help Phone at 1-800-668-6868 (toll-free 24/7) or visit http://org.kidshelpphone.ca.

Alberta

  • Provincial Health Information Line. HealthLink. Call 811 (toll-free 24/7) or visit https://myhealth.alberta.ca.
  • Family Violence Info Line. Call 310-1818 (no area code required, toll-free 24/7 in Alberta) or visit http://humanservices.alberta.ca/abuse-bullying/14839.html.
  • Child Abuse Hotline. Call 1-800-387-5437 (toll-free (24/7) or visit http://humanservices.alberta.ca/abuse-bullying.html.
  • Sexual Assault Centre of Edmonton (SACE). Call 780-423-4121 (24/7) or visit www.sace.ab.ca.
  • Bully Free Alberta. Call 1-888-456-2323 (toll-free (24/7) or visit www.bullyfreealberta.ca.
  • Mental Health Help Line. Call 1-877-303-2642 (toll-free 24/7).
  • Addiction Services Helpline. Call 1-866-332-2322 (toll-free 24/7).

British Columbia

  • Provincial Health Information Line. HealthLinkBC. Call 8-1-1 (toll-free 24/7) or visit www.healthlinkbc.ca.
  • Domestic Violence Helpline. Call 1-800-563-0808 (toll-free 24/7) or visit www.domesticviolencebc.ca.
  • VictimLink BC. Call 1-800-563-0808 (toll-free 24/7) or visit www.victimlinkbc.ca.
  • Child Abuse Prevention Website: Helpline. Call 310-1234 (toll-free) or visit www.safekidsbc.ca/helpline.htm.
  • BC Mental Health and Substance Use Services. Call 310-6789 (tool-free) or visit www.bcmhsus.ca.
  • Crisis Intervention and Suicide Prevention Centre of British Columbia. Call 1-800-784-2433 (toll-free 24/7) or visit http://crisiscentre.bc.ca.

New Brunswick

  • Provincial Health Information Line. Tele-Care 811: Call 8-1-1 (toll free 24/7) or visit www.gnb.ca/0217/Tele-Care-e.asp.
  • Emergency Social Services. During regular office hours (Monday to Friday, 8 a.m. to 5 p.m.), visit www2.gnb.ca/content/gnb/en/departments/social_development/about_us/emergency_socialservices.html to find the number for the office nearest you. After hours, call 1-800-442-9799 (toll-free).
  • Fredericton Sexual Assault Crisis Centre. Call (506) 454-0437 (24/7) or visit www.fsacc.ca.
  • Suicide Prevention CHIMO Helpline. Call 1-800-667-5005 (24/7) or visit www.gnb.ca/0055/index-e.asp.

Ontario

  • Provincial Health Information Line. Telehealth Ontario: Call 1-866-797-0000 (toll-free 24/7) or visit www.health.gov.on.ca/en/public/programs/telehealth.
  • Assaulted Women's Helpline. Call 1-866-863-0511 (toll-free 24/7) or visit www.awhl.org.
  • Distress Centres Ontario. Visit www.dcontario.org/help.html to find the phone number for a crisis line in your calling area.
  • Drug and Alcohol Helpline. Call 1-800-565-8603 (toll-free 24/7) or visit www.drugandalcoholhelpline.ca.
  • Mental Health Helpline. Call 1-866-531-2600 (toll-free 24/7) or visit www.mentalhealthhelpline.ca.

Saskatchewan

  • Provincial Health Information Line. HealthLine. Call 811 or visit www.health.gov.sk.ca/healthline.
  • Family Violence Outreach. Go to www.justice.gov.sk.ca/FVO for a list of community-based organizations and their contact information, or visit www.justice.gov.sk.ca/IVAP.
  • Child Protection. Go to www.socialservices.gov.sk.ca/child-protection.pdf for a list of local child protection offices and their contact information, or visit http://www.socialservices.gov.sk.ca/child-protection.
  • Mental Health and Addictions. Go to www.health.gov.sk.ca/treatment-services-directory for a list of local alcohol and drug treatment services and their contact information, or visit www.health.gov.sk.ca/alcohol-and-drug-services.

Yukon

  • Provincial Health Information Line. Yukon HealthLine: Call 811 or visit www.hss.gov.yk.ca/811.php. If you are calling from a satellite phone, you can dial 1-604-215-4700 to reach the Health Services Representative at HealthLink BC.
  • Family and Children's Services. Call 1-867-667-3002 or visit www.hss.gov.yk.ca/family_children.php.
  • Victim Services. Call 1-800-563-0808 (toll-free). Or visit the Department of Justice "Need Help? Phone Directory" at www.justice.gov.yk.ca/prog/cor/vs/phonedir.html.
  • Alcohol and Drug Services. Call 1-855-667-5777 or visit http://.hss.gov.yk.ca/ads.php.

Other provinces

Check your local phone book or provincial or territorial website.

Credits

ByHealthwise Staff
Primary Medical ReviewerKathleen Romito, MD - Family Medicine
Thomas M. Bailey, MD - Family Medicine
Adam Husney, MD - Family Medicine
Specialist Medical ReviewerJohn Pope, MD - Pediatrics

Current as ofMarch 2, 2015