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Technical problems

​Supported Browsers:

The latest version of Internet Explorer.

The latest version of each of the following browsers is supported, plus the 2 previous versions:

  • Chrome
  • Safari
  • Firefox
  • Microsoft Edge

You can access MyHealth Records on any operating system with a compatible browser.

*earlier versions with a compatible browser may also work .

Some documents on this website are available as a PDF (xxxx.pdf). You need Adobe Acrobat Reader to open these files. You can download this program for free from Adobe. Check your computer to see if you already have this program before you download it (it is a large file).

​MyHealth.Alberta.ca, in accordance to Government of Alberta and Alberta Health Services Web Development practices, has made every effort to make this website accessible and easy to use for everyone. Current approved standards require that web content be developed using Web Content Accessibility Guidelines 2.0. Some guidelines may not be met in all cases. 

In addition, content on MyHealth.Alberta.ca does its best to make sure the content is easy to read and understand. ​

Information from Alberta Netcare is updated in your record each time you log in to your MyHealth Record.

Information may take a few days to be entered into Alberta Netcare by the pharmacy, clinic or lab you used.

If you notice you have medicines missing from the Alberta Netcare Prescription Medicines section in the Medicines tool of MyHealth Records:

  • There may be a delay between the time the pharmacy fills your prescription and the time when it appears in your health record. You should see your newest prescriptions if you check back in a few days.
  • Some pharmacies aren't connected to Alberta Netcare, such as pharmacies in hospitals. Check with your pharmacy to see if they are connected to Alberta Netcare.
  • The pharmacy doesn't have your correct name or birthdate on file. Check with your pharmacy to make sure their record is correct. Their record should match the information on your Alberta Personal Health Card.

If you think the information that was sent to your health record is wrong or doesn't belong to you, report this issue right away to eHealth Support Services at 1-800-315-6028 between 7 a.m. and 7 p.m. (MST) Monday to Friday. 

To report an issue please call eHealth Support Services at:
eHealth Support Services can't answer questions about symptoms.
For a medical emergency, call 911 right away.
For 24/7 nurse advice and general health information, call Health Link at 811.