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Help

Understanding security & privacy
How to keep your information private and secure

MyHealth Records protects the databases that store your health information, but you're responsible for protecting your information when using a computer or mobile device.

Tips to help keep your information private:

  • Create a strong password and don't share your username and password with anyone. If you write down your password, keep it in a safe place away from your computer.
  • Sign out of MyHealth Records when you're finished using it.
  • Don't leave your computer while you're signed in.
  • If you share a computer, make sure to sign out or others may be able to see your health information.
  • Clear your Internet browser cache and history regularly. This cleans out memory that may have some of your information stored.

If you use the Google Chrome browser it has an option to "Continue running background apps when Google Chrome is not running." For security reasons you should disable this feature.  If you're logged in to MyHealth Records and forget to sign out, someone else may be able to get into your MyHealth Records account if they start using the same computer.

To disable this feature:
1) Click on the Google Chrome menu (3 lines in the upper right of your Chrome browser).
2) Click "Settings".
3) Scroll to the bottom and click "Show Advanced Settings." 
4) Scroll down to the heading "System" and make sure the option "Continue running background apps when Google Chrome is closed" isn't checked.

Always sign out of your MyHealth Records account when you're finished, before closing your browser.

To report an issue please call eHealth Support Services at:
1-800-315-6028
eHealth Support Services can't answer questions about symptoms.
For a medical emergency, call 911 right away.
For 24/7 nurse advice and general health information, call Health Link at 811.