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 General Information

Environmental Public Health - Safe Food at Wainwright Provincial Building

Works to prevent food poisoning (also called food borne illness) in Alberta by investigating food-related complaints and providing food safety information and education to facility staff and the public.

Accessibility

Wheel chair access available.

Service hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Closed from 12:00pm - 1:00pm

This is not a drop in service. Please call for information between the listed hours

Address

810 14 Avenue
Wainwright Alberta
T9W 1R2

Telephone

780-842-4077 (Call for an appointment)

Fax

780-842-3151

Toll free number

1-877-360-6366

Website

Getting there

Parking available

 Other services

Community Health Centres | 780-842-4077

Referral Needed

Yes

Wait Times

Yes

Multiple Languages

Yes
View more information...

Community Health Centres

Provide people with information to make healthy choices, and opportunities to learn from and support each other to improve their quality of life. Community - based health programs can be accessed through any Community Health Centre (public health site).

Community based health programs work in the community to protect, promote, prevent, rehabilitate, support, and treat. The following services are available directly or through referral by contacting any Community Health Centre in the Central Zone:

  • clinics and Immunization
  • environmental public health
  • immunization clinics including influenza and international travel
  • ostomy clinics
  • mobility clinics such as walkers
  • education, consultation & counselling
  • genetics counselling
  • seniors' support and counselling
  • mental health counselling
  • nutrition consultation
  • breastfeeding counselling
  • oral health consultation
  • school programs for health promotion
  • sexual health consultation
  • food safe, water analysis
  • asthma education
  • tobacco reduction
  • injury prevention
  • addiction services - information, prevention and treatment
  • oral health services
  • early intervention program services

Support and Allied Health services include:

  • public health inspections
  • public health nursing and home care services
  • pediatric rehabilitation and outreach services (e.g. occupational therapy, physical therapy, speech language pathology, audiology services)
  • palliative care
  • follow up and support for moms and early discharged newborns
  • continuing care placement coordination
  • home IV therapy
  • communicable disease control
  • Alberta Aids to Daily Living
  • respiratory services
  • hospital discharge planning
  • healthy communities facilitation

Telephone

780-842-4077

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Referrals are required for some programs. Clients should call the local Community Health Centre (Public Health site) for details.

Eligibility

Varies, depending on service required.

Wait times

Waiting time varies depending on service required.

Fees

There are fees for some of the health services offered and clients are advised of fees when calling the Community Health Centre (Public Health site).



Fee Reductions

Fee reductions offered for some services, depending on the program/service.

Service hours

Hearing screening available by appointment only.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Early Hearing Detection and Intervention (EHDI) Program

Alberta's Early Hearing Detection and Intervention (EHDI) Program is a provincial screening program that identifies permanent hearing loss as early as possible in a baby's life. This ensures that babies and families receive timely follow-up and support sooner to optimize developmental outcomes.

Services include:

  • Screening babies for hearing loss by 1 month of age
  • Diagnosing permanent hearing loss by 3 months of age
  • Ensuring access to intervention by 6 months of age

For more information, visit our website

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

All babies born in Alberta, or born to parents living in Alberta are eligible for screening within 90 days of birth. But it's best for babies to be screened within 30 days of birth.

Additional eligibility requirements exist based on the baby's age and health status. Infants born with bilateral aural atresia or presenting with meningitis are not eligible for screening. These infants are referred directly to audiology services, by the EHDI Hearing Screener for a diagnostic Auditory Brainstem Response (ABR) assessment.

Wait times

Appointments booked upon request.

Multiple Languages

Yes
View more information...

Early Intervention Program

The program:

  • works with families in their natural home environments
  • may do a developmental screening process with the family and make referrals as needed
  • works with families to find answers to their questions about their child's delay or disability
  • connects families to community resources and services
  • gives information about development, behaviour challenges, and parenting issues
  • develops an individualized Family Service Plan
  • Supports the family to plan their child's preschool years

Telephone

780-842-4077

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Children between birth and 3½ years old are eligible if:

  • They live In Central Zone boundaries
  • The child has a developmental delay or disability OR the infant is premature or very low birth weight with an increased risk of developmental delays or disabilities
  • EIP is the most appropriate service based on the needs of the family
  • The child is not already receiving support or services through Alberta Education

Children between 3½ and 6 years are elgibile if:

  • They live within Central Zone boundaries
  • they have a development delay or disability
  • The family is new to the community
  • The child has a newly identified developmental delay or disability
  • The family lives in a community that does not have services for the child to transition to for additional programming.

Service hours

Closed from 12:00pm - 1:00pm

This is not a drop in service. Please call for information between the listed hours

Multiple Languages

Yes
View more information...

Environmental Public Health - Disease: Communicable, Rabies, Food Borne Illness

This service:

  • investigates cases and outbreaks of illness, which are caused by germs like E. coli, salmonella, and Giardia (beaver fever) to find out the cause and prevent other people from getting sick
  • investigates people with vomiting and diarrhea who don’t know how they got sick
  • provides follow-up for animal bites (dogs, cats, bats, and other animals) to make sure people don’t get rabies
  • investigates single cases and/or outbreaks of many diseases including botulism, hantavirus, norovirus, shigella, and Q fever

For more information visit Environmental Public Health website.

Telephone

780-842-4077 (Call for an appointment)

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Environmental Public Health - Drinking Water | 780-842-4077 (Call for an appointment)

Service hours

Closed from 12:00pm - 1:00pm

This is not a drop in service. Please call for information between the listed hours

Wait Times

Yes

Multiple Languages

Yes
View more information...

Environmental Public Health - Drinking Water

Inspects public water supplies, reviews water sample results, and issues water advisories if needed. You can get water testing supplies (sample bottles) and shipping information from your local Community Health Centre. Testing for municipalities and private home owners is done through the Provincial Laboratory of Public Health and Alberta Centre for Toxicology. If there is E. coli or total coliform bacteria in your sample, you will be contacted right away.

May advise private homeowners about how safe their well, cistern, or dugout water is and talk about treatment options if needed.

Does drinking water testing for bacteria through the Provincial Laboratory of Public Health, Environmental Microbiology Services, which checks for:

  • E. coli bacteria (shows if water is contaminated with sewage or fecal matter)
  • total coliform bacteria (shows if water is contaminated with non-sewage pollution from the environment)

Chemical water testing of untreated ground water for private households is done by The Alberta Centre for Toxicology which checks for many different things including bicarbonate, calcium, chloride, and magnesium.

Your water sample requisition may be reviewed before your sample is sent to the right place for testing. This is to make sure your water supply is eligible for testing.

Sample Bottle Pick-up and Drop-off locations in Alberta.

For more information visit the Environment Public Health website.

Telephone

780-842-4077 (Call for an appointment)

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Please call your local office to talk about the criteria for submitting a water sample.

Wait times

Call your local office to make arrangements for an appointment.

Fees

Fees may apply for sending a water sample for testing. Please contact your local office to discuss the charges.

Environmental Public Health - Education | 780-842-4077 (Call for an appointment)

Service hours

Closed from 12:00pm - 1:00pm

This is not a drop in service. Please call for information between the listed hours

Multiple Languages

Yes
View more information...

Environmental Public Health - Education

Answers general environmental public health questions about topics like safe cooking, pest problems, and mould.

Offers classes, courses, presentations, and displays on many environmental public health topics. They are suited to the audience’s needs. Information can be in-person, online, or in home study, and may be available in other languages. Some services offered are:

  • bed bugs presentations
  • courses for childcare facility staff
  • courses to operate temporary food concessions at fairs, festivals, exhibitions, carnivals, or other special events
  • displays at trade shows and expos
  • food sanitation and hygiene courses (the AHS Food Safety Course is required by Alberta’s Food Regulation)
  • hand washing and personal hygiene presentations
  • home study on food safety (a certificate in basic food safety may be issued)
  • swimming pool operators course
  • 3-hour courses on food safety (a certificate in basic food safety may be issued)

For more information visit our website.

Telephone

780-842-4077 (Call for an appointment)

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Fees

Fees for formal courses

Service hours

Closed from 12:00pm - 1:00pm

This is not a drop in service. Please call for information between the listed hours

Wait Times

Yes

Multiple Languages

Yes
View more information...

Environmental Public Health - Housing and Illegal Drug Operations

Requires that owners / operators / landlords / property managers keep public housing healthy and safe for tenants. The service follows up on complaints from tenants or other agencies about housing conditions which may include no heat, water problems, structure problems, or pest problems (mice or other rodents, bed bugs or other insects). If conditions could be dangerous to tenants, they may need to move out. The service works with landlords to fix or remove problems. The service can also order dangerous conditions to be fixed like houses used for illegal drug operations (e.g., marijuana grow ops, meth labs).

For more information visit the Environmental Public Health website.

Telephone

780-842-4077 (Call for an appointment)

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

Call your local office to make an appointment.

Environmental Public Health - New Business and Plan Approval | 780-842-4077 (Call for an appointment)

Service hours

Closed from 12:00pm - 1:00pm

This is not a drop in service. Please call for information between the listed hours

Multiple Languages

Yes
View more information...

Environmental Public Health - New Business and Plan Approval

Reviews and approves plans for building or renovating restaurants or other food establishments, swimming pools, social care facilities (e.g., daycares and nursing homes), and personal service facilities (e.g., tattoo studios, spas).

Reviews plans for special events (e.g., fairs, exhibitions, or carnivals) to make sure the right services are available (including washrooms and hand wash stations).

Issues permits and licenses needed for some facilities to operate like:

  • a Food Handling Permit for food establishments open to the public
  • a Public Swimming Pools Regulation License for swimming pools open to the public

For more information visit the Environmental Public Health website.

Telephone

780-842-4077 (Call for an appointment)

Service Hours

Monday: 8:30 am - 4:30 pm, 8:30 am - 4:30 pm, 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm, 8:30 am - 4:30 pm, 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm, 8:30 am - 4:30 pm, 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm, 8:30 am - 4:30 pm, 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm, 8:30 am - 4:30 pm, 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Closed from 12:00pm - 1:00pm

This is not a drop in service. Please call for information between the listed hours

Multiple Languages

Yes
View more information...

Environmental Public Health - Orders, Disclosure and Legal Activity

This service inspects public places. When needed, is granted the power by The Public Health Act to order dangerous conditions to be fixed, removed, destroyed, or declared unfit.

Public health inspectors are designated as executive officers under the Public Health Act (RSA Chapter P-37) and enforce these regulations and standards:

  • Artificial Tanning Regulation
  • Bodies of Deceased Persons Regulation (AR 135/2008)
  • Communicable Diseases Regulation (AR 238/1985)
  • Food Regulation (AR 31/2006)
  • Food Retail and Foodservices Code
  • Housing Regulation (AR 173/1999)
  • Institutions Regulation (AR 143/1981)
  • Minimum Housing and Health Standards
  • Nuisance and General Sanitation Regulation (AR 243/2003)
  • Personal Services Regulation (AR 1/2020)
  • Personal Services Standards
  • Recreation Area Regulation (AR 198/2004)
  • Pool Standards
  • Public Swimming Pools Regulation (204/2014)
  • Standards for Artificial Tanning Facility Signage
  • Waiver Regulation (AR 298/2003)
  • Work Camps Regulation (AR 218/2002)

For more information visit Health Enforcement Orders

Telephone

780-842-4077 (Call for an appointment)

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Environmental Public Health - Personal Services | 780-842-4077 (Call for an appointment)

Service hours

Closed from 12:00pm - 1:00pm

This is not a drop in service. Please call for information between the listed hours

Multiple Languages

Yes
View more information...

Environmental Public Health - Personal Services

Prevents illness and infection from spreading by:

  • reviewing plans for new businesses
  • approving facilities before they open
  • doing inspections to make sure practices followed are safe and facilities are maintained as regulation requires
  • investigating any complaints from clients.

The requirements of the Personal Services Regulation and its related Health Standards and Guidelines apply to services which offer:

  • barbering
  • body and ear piercing body
  • body and facial waxing
  • electrolysis
  • facials
  • hair styling or hair replacement
  • make-up application (temporary or permanent)
  • manicures and pedicures
  • tattooing

For more information visit the Environmental Public Health website.

Telephone

780-842-4077 (Call for an appointment)

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Environmental Public Health - Recreational Water | 780-842-4077 (Call for an appointment)

Service hours

Closed from 12:00pm - 1:00pm

This is not a drop in service. Please call for information between the listed hours

Multiple Languages

Yes
View more information...

Environmental Public Health - Recreational Water

Keeps the public from getting sick when using recreational water by:

  • approving pool plans
  • inspecting pools and other water facilities to ensure water is safe and sanitary
  • teaching operators about proper pool maintenance
  • reviewing water sample results (local community health centres may accept water samples for testing for E. coli, total coliforms, and Pseudomonas)

For more information visit the Environmental Public Health page.

Telephone

780-842-4077 (Call for an appointment)

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Closed from 12:00pm - 1:00pm

This is not a drop in service. Please call for information between the listed hours

Multiple Languages

Yes
View more information...

Environmental Public Health - Risks: Indoor Air, Outdoor Air, Contaminated Sites

Responds to and investigates health risks from activities like sour gas wells, forest fires, and accidental releases of gasoline, pesticides, or other chemicals.

Reviews and makes recommendations to approving authorities regarding proposed land use developments (e.g., intensive livestock operations, industrial plants, or developments on contaminated sites).

Responds to complaints and investigates indoor air in residences, schools, malls, swimming pools, or other public places. Will also respond to and investigate complaints about outdoor air.

For more information visit our website.

Telephone

780-842-4077 (Call for an appointment)

Service Hours

Monday: 8:30 am - 4:30 pm, 8:30 am - 4:30 pm, 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm, 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm, 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm, 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm, 8:30 am - 4:30 pm, 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Environmental Public Health - Safe Food | 780-842-4077 (Call for an appointment)

Service hours

Closed from 12:00pm - 1:00pm

This is not a drop in service. Please call for information between the listed hours

Multiple Languages

Yes
View more information...

Environmental Public Health - Safe Food

Inspects public food facilities (e.g., restaurants, mobile food trucks, grocery stores, kitchens in daycares and nursing homes) to make sure food is prepared safely.

Applies Food Regulation requirements in public food facilities or operations to areas like:

  • bed and breakfast facilities
  • commercial caterers
  • community organization functions (when food is prepared for the public by volunteers)
  • convenience stores and fast food restaurants
  • restaurants, delis, and mobile food vendors
  • farmers’ markets (licensed by Alberta Agriculture) and their stallholders
  • food banks
  • food facilities in halls and churches that may be rented to the public
  • daycares, nursing homes, group homes, and other care facilities with over 10 clients that offer food service
  • grocery stores
  • private homes from which low risk home-prepared foods are sold
  • temporary food facilities at special events (e.g., fairs, festivals, exhibitions, carnivals, rodeos)
  • work-camp food facilities

This program offers guidance but will not apply Food Regulation requirements at private functions like:

  • bake sales when low risk foods are sold for charity
  • food prepared in a private home for family and guests
  • potlucks and other functions not open to the public

For more information visit our website.

Telephone

780-842-4077 (Call for an appointment)

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Environmental Public Health - Social Care | 780-842-4077 (Call for an appointment)

Service hours

Closed from 12:00pm - 1:00pm

This is not a drop in service. Please call for information between the listed hours

Multiple Languages

Yes
View more information...

Environmental Public Health - Social Care

Reviews plans for new businesses and approves facilities as requested by Child and Family Service Authority Licensing, Inspects many adult and childcare facilities routinely and follows up on complaints from clients or their families. May also provide education for staff in social care facilities.

Applies the requirements of the Institutions Regulation in social care facilities including:

  • daycares and foster homes
  • drop-in centres and shelters
  • group family day homes and group homes
  • long-term care facilities, nursing homes, and seniors’ lodges
  • preschools and out-of-school care
  • playgrounds

For more information visit our website

Telephone

780-842-4077 (Call for an appointment)

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Environmental Public Health - Work Camps | 780-842-4077 (Call for an appointment)

Service hours

Closed from 12:00pm - 1:00pm

This is not a drop in service. Please call for information between the listed hours

Multiple Languages

Yes
View more information...

Environmental Public Health - Work Camps

Inspects work camps of all sizes, including camps that move around Alberta or stay in one place. This includes camps used for any type of business (e.g., oil exploration and development, logging, tree planting). Inspections check that food is safely prepared, water is safe to drink, sewage is properly treated and disposed of, and housing conditions are safe.

Teaches companies about requirements for work camps.

Investigates complaints from people living at work camps.

For more information the Environmental Public Health website

Telephone

780-842-4077 (Call for an appointment)

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Environmental Public Health Program | 780-842-4077 (Call for inspector availability)

Service hours

Closed from 12:00pm - 1:00pm

This is not a drop in service. Please call for information between the listed hours

Multiple Languages

Yes
View more information...

Environmental Public Health Program

Work to keep public places (e.g., restaurants, daycares, pools, rental properties, tattoo studios) safe. Tell people about health risks (e.g., unsafe water or housing). Make sure that the Public Health Act is being followed.

Our services include:

For more information visit the Environmental Public Health website.

Telephone

780-842-4077 (Call for inspector availability)

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Closed from 12:00 PM to 1:00 PM for Lunch.  Hours of operation stated are for Reception for information on service delivery and if appropriate to make an appointment.

Multiple Languages

Yes
View more information...

Fluoride Protection for Toddlers

Children only need to have a few teeth to start getting fluoride. Applications are given 4 times, once every 6 months. For eligibility information visit our website.

At the appointment:

  • The child sits on their parent's lap while staff apply fluoride on the child's teeth using a brush, which takes less than a minute.
  • The child can eat and drink right after the treatment.
  • The fluoride sticks to the teeth and protects them. It slowly wears off when the teeth are brushed.

If the child has asthma, bring his or her asthma reliever medicine to the appointment.
This provincial prevention service is available in all AHS (Alberta Health Services) zones.

Telephone

780-842-4077

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Low German interpretation is available in South and Central Zones.

Health Promotion | 780-842-4077

Multiple Languages

Yes
View more information...

Health Promotion

The Health Promotion team can connect with schools and communities in a variety of ways. Some examples are:

  • Work in partnership with schools and communities on health promoting initiatives.
  • Assist with bringing people together to assess strengths, needs and priorities of schools and communities.
  • Facilitate conversations to support communities as they create a vision, terms of reference or action planusing a health equity approach
  • Bring data to schools and communities to help inform their decisions
  • Develop healthy policy.

Telephone

780-842-4077

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Home Care | 1-855-371-4122 (Continuing Care Access Line), 780 842-4077

Multiple Languages

Yes
View more information...

Home Care

Helps people of all ages who live at home and need medical support, which may include:

  • care after surgery
  • short-term and long-term care
  • palliative and end-of-life care
  • respite services
  • equipment for short-term loans

A case manager and nurse meet with clients and help decide which services they need. This service also assesses applications for long-term care, supportive living, and facility respite care.

The Continuing Care Access Line toll free number is available for new patients and their family to call if they have questions or inquiries about accessing Home Care services in their community (during and after regular business hours).

Telephone

1-855-371-4122 (Continuing Care Access Line), 780 842-4077

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Multiple Languages

Yes
View more information...

Immunization - Adult Services

This service provides routine immunization for adults. Suggested immunizations:

  • a booster dose of tetanus / diphtheria vaccine every 10 years
  • an adult booster dose of pertussis (whooping cough) vaccine, combined with one of the tetanus / diphtheria boosters (dTap)
  • dTap vaccine for pregnant women every time they are pregnant
  • Hepatitis B vaccine for unprotected adults born in 1981 or later. Some adults born before 1981 may need this vaccine if they are at risk for hepatitis B (e.g. health problems, type of work, lifestyle, contact with the virus)
  • Measles, Mumps, Rubella (MMR) vaccine for adults whose immunization records do not show the recommended number of doses of measles, mumps, or rubella vaccine.
  • Chickenpox vaccine for unprotected adults
  • annual influenza vaccine for all Albertans 6 months of age and older
  • pneumococcal vaccine for all adults 65 years of age and older and adults with certain health problems

To find out which vaccines are recommended for you and to book an appointment for immunization, call your nearest community / public health centre. If you are not sure where your nearest community / public health centre is, you can call Health Link at 811. Bring any immunization records you have to the appointment, especially if you were immunized in another province or country.

For more general information about immunization go to ImmunizeAlberta.ca, Immunizations at myhealth.alberta.ca, or call Health Link.

Telephone

780-842-4077

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Service provided to individuals over 18 years of age; who live, work or go to school in Alberta.

Fees

This service is free of charge, for adults who live, work or go to school in Alberta.

Multiple Languages

Yes
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Immunization - Infant and Preschool Services

Alberta Health Services provides routine immunization for infants and children across Alberta. Immunizations are free of charge for infants and children who live in Alberta.

Immunizations are recommended for infants starting at 2 months of age. Routinely recommended vaccines include: diphtheria, pertussis (whooping cough), tetanus, polio, Haemophilus influenza type b, hepatitis B, rotavirus, meningococcal, pneumococcal, measles, mumps, rubella, varicella (chickenpox), and influenza.

For the routine immunization schedule, go to immunizealberta.ca.

Additional vaccines may be needed depending on your child’s health conditions or other risk factors.

Immunization is effective. Other than providing safe drinking water, no other health intervention works as well as immunization to reduce disease and death rates. Immunization protects whole communities. The more people who are fully immunized in a community, the safer everyone is.

Immunization is safe. It is much safer to get immunized than to get the diseases that vaccines protect against.

For more information, and to book an appointment, call your nearest community/public health centre. If you are not sure where your nearest community/public health centre is, call Health Link at 811. Bring your child’s immunization record to the appointment, especially if your child was immunized in another province or country.

For more general information about immunization, go to immunizealberta.ca,Immunizations at myhealth.alberta.ca, or call Health Link at 811.

Telephone

780-842-4077

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Ages: 2 months to 5 Years

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Immunization - School Services

Each year, Alberta Health Services, Public Health reviews immunization records for students in grades 1 through 9 to see what immunizations each student needs. A consent form is then sent home with an information sheet for each vaccine recommended for the student. No immunizations will be given in school without consent from a parent or legal guardian. Immunizations in this program include:

  • Grades 1-9: Any routine childhood or school vaccines that may have been missed according to a review of the students immunization record on file
  • Grade 6: Hepatitis B (HBV) vaccine for students who have not already completed a hepatitis B immunization series and human papilloma virus (HPV) vaccine
  • Grade 9: diphtheria, tetanus, acellular pertussis (dTap) and meningococcal (Groups A, C, Y, W-135) conjugate vaccine

Telephone

780-842-4077

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Eligibility

Students in Grade 1 through Grade 9

Occupational Therapy - Children's Rehabilitation Services | 1-866-937-7476 (Coordinated Intake), 780-842-4077

Wait Times

Yes

Multiple Languages

Yes
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Occupational Therapy - Children's Rehabilitation Services

Support could include helping your child in the following areas:

  • fine motor development (e.g. managing buttons/zippers/shoelaces, grasping objects, playing with toys with small parts)
  • self-regulation
    • sensory processing (e.g., sensitivity to the feel of clothing, loud noises, or busy environments, difficulty with sitting still or poor attention)
    • emotional regulation (e.g., difficulties with outbursts, meltdowns, becoming overwhelmed)
  • life skills (e.g., social skills, toileting, dressing, bathing, hygiene)
  • feeding (e.g., breast and bottle feeding, transition to solids, picky eating, swallowing)
  • equipment needs (e.g., wheelchairs, bath seats, toilet seats, fabrication of splints)
  • assistive technology (e.g., keyboarding, apps, switches, adapted computer access)
  • environmental modifications (e.g., lifts, ramps, seating options, grab bars)
  • challenges associated with complex diagnoses, such as Autism Spectrum Disorder, Cerebral Palsy, Down Syndrome, Developmental Coordination Disorder, Neuromuscular conditions, Brachial Plexus Injury, or Head Injury

Services:

  • may be provided together with other services, such as Speech Language Pathology or Physical Therapy
  • may include assessment, consultation, treatment, follow-up, and co-ordination of services
    can be provided on an individual or group basis
  • may be offered in many settings, including health centre/clinic, home, and community
  • are based on the family priorities and goals
  • health promotion and public education

Telephone

1-866-937-7476 (Coordinated Intake), 780-842-4077

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Occupational Therapists are able to access interpreters/translators by telephone to assist in managing any language barrier concerns.

Eligibility

Children and youth with a diagnosed or suspected developmental delay. See service description.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Wait Times

Yes

Multiple Languages

Yes
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Occupational Therapy - Outpatients / Community

Provides services such as:

  • assessment
  • evaluation
  • learn to live with a disability
  • manage a chronic disease
  • with end-of-life care
  • rehabilitation
  • treatment
  • education
  • health promotion

Services are available at outpatient hospital clinics, community health centres, patient’s homes and continuing care / long term care centres.

Note: Services may vary by community – please call for more information.

Telephone

780-842-4077

Service Hours

Monday: 9:00 am - 4:00 pm.
Tuesday: 9:00 am - 4:00 pm.
Wednesday: 9:00 am - 4:00 pm.
Thursday: 9:00 am - 4:00 pm.
Friday: 9:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Oral Health Program | 780-842-4077

Service hours

Closed from 12:00 PM to 1:00 PM for Lunch.  Hours of operation stated are for Reception for information on service delivery and if appropriate to make an appointment.

Wait Times

Yes

Multiple Languages

Yes
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Oral Health Program

The standard services offered are:

  • Fluoride Varnish Program for School Children
  • Fluoride Varnish Program for Preschool Children
  • Dental Sealant Program for School Children
  • Information, education and health promotion to increase Albertans’ ability to maintain and improve their family’s oral health

The DOoR program at Red Deer Johnstone Crossing Community Health Centre provides:

  • urgent dental treatment for children with visible tooth decay, pain, broken teeth and signs of infection.

NEW Interactive Fluoride Protection for Toddlers Tool

Telephone

780-842-4077

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Services targeted to:

  1. Fluoride Varnish Program for School Children: Kindergarten, Grade One and Two from selected schools
  2. Fluoride Varnish Program for Preschool Children 12 – 35 month-old are eligible upon meeting specific criteria.
  3. Dental Sealant Program for School Children: Grade One and Two from selected schools.

Wait times

Based on time and availability.

Palliative Care | 780-842-4077

Service hours

Call during hours of operation for information on service delivery.

Wait Times

Yes

Multiple Languages

Yes
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Palliative Care

Supports people and their families during the dying process and at the end of life. Services are offered in different places, including at home, in health centres, and in continuing care centres.

Services include:

  • assessing and dealing with symptoms
  • giving end-of-life care options
  • planning care at home
  • offering counselling and support
  • helping people access care and resources outside the area

Telephone

780-842-4077

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Must be diagnosed with a life-limiting illness. This includes end-stage chronic disease.

Wait times

Waiting times vary depending on the urgency of need at the time of referral.

Physiotherapy - Children's Rehabilitation Services | 1-866-937-7476 (Coordinated Intake) , 780-842-4077

Wait Times

Yes

Multiple Languages

Yes
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Physiotherapy - Children's Rehabilitation Services

Support could include helping your child in the following areas:

  • reaching their developmental milestones, like rolling, crawling and walking
  • moving independently
  • balance, strength, flexibility or coordination
  • obtaining supportive equipment (e.g. standing frame, walker, wheelchair)
  • staying physically active and healthy with a long term condition
  • prevention of complications of long term conditions
  • challenges associated with complex diagnoses, such as Autism Spectrum Disorder, Cerebral Palsy, Down Syndrome, Developmental Coordination Disorder, Neuromuscular conditions, Brachial Plexus injury, or head injury
  • recovery from surgery (e.g. Botox, orthopedic)
  • head shape (Plagiocephaly), Torticollis
  • palliative care

Services:

  • may be provided together with other services, such as speech language pathology or occupational therapy
  • may include assessment, consultation, treatment, follow-up, and co-ordination of services
  • can be provided on an individual or group basis
  • may be offered in many settings, including health centre/clinic, home, and community
  • are based on the family priorities and goals
  • health promotion and public education

Telephone

1-866-937-7476 (Coordinated Intake) , 780-842-4077

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Physiotherapists are able to access interpreters/translators by telephone to assist in managing any language barrier concerns.

Eligibility

Children and youth with a diagnosed or suspected developmental delay. See service description.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Multiple Languages

Yes
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Physiotherapy - Outpatients / Community

Rehabilitation service for patients who have recently been discharged from hospital or are recovering from surgery.

Provides services such as:

  • assessment
  • consultation
  • evaluation
  • treatment
  • rehabilitation
  • education
  • health promotion

Services are available at outpatient hospital clinics, community health centres, patient’s homes and continuing care / long term care centres.

Note: Services may vary by community – please call for more information.

Telephone

780-842-4077

Service Hours

Monday: 9:00 am - 4:00 pm.
Tuesday: 9:00 am - 4:00 pm.
Wednesday: 9:00 am - 4:00 pm.
Thursday: 9:00 am - 4:00 pm.
Friday: 9:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Fees

Client will be informed if there is a charge for equipment, supplies, or education resource.

Multiple Languages

Yes
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Prenatal Education Programs

This in-person service is not offered during public health restrictions for COVID-19.

Later pregnancy classes - Attend in your second or early third trimester:

Delivering Your Baby

  • normal changes in 3rd trimester
  • stages of labour and birth
  • when to go to the hospital
  • role of the support person

Meeting Your Baby

  • decision making in labour & delivery
  • when things don’t go as planned
  • what to expect after delivery
  • getting to know your newborn

You and Your New Baby

  • feeding your baby
  • learning to breastfeed
  • understanding and responding to your baby

Birth and Babies: Free online course available through AHS Calgary Zone website.

Telephone

780-842-4077

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Fees

The Baby Bundle of all three later pregnancy classes is $60; individual classes are $20. The price includes yourself and your labour support person.



Fee Reductions

Wait Times

Yes

Multiple Languages

Yes
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Public Health Breast Pumps

Breast pumps are available for short term loan at Community Health Centres. Contact your local Community Health Centre for details.

Telephone

780-842-4077

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Priority is given to mothers with babies with health concerns and / or have difficulty breastfeeding.

Wait times

Wait time varies depending on availability of breast pumps.

Fees

There is a minimal fee for the breast pump kit for use with a breast pump.



Fee Reductions

The fee for a breast pump kit may be waived

Public Health Breastfeeding Support Services | 780-842-4077, 811 (Health Link)

Multiple Languages

Yes
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Public Health Breastfeeding Support Services

This service continues to be offered, following COVID-19 protocols, and may include in-person contact when indicated.

 

Public Health offers breastfeeding support and education through prenatal education, telephone counseling and home visits. Public Health Nurses respond to questions and concerns about infant feeding.

 

After the birth of a baby, a Public Health Nurse contacts the family to inquire about how their baby is feeding; and to offer information, support and services.

 

Breastfeeding support services may include support from an Internationally Board Certified Lactation Consultant.

Telephone

780-842-4077, 811 (Health Link)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Closed from 12:00 PM to 1:00 PM for Lunch.

Individual service may be available during the above hours of operation.

Mother Baby Drop In hours Monday (regular business days only) 1:30 PM. to 3:30 PM.

Multiple Languages

Yes
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Public Health Mother Baby Drop In Services

Contact your local Community Health Centre for service options or to speak with a public health nurse. Information provided may include:

  • breastfeeding and infant feeding
  • healthy eating
  • parenting
  • growth and development
  • injury prevention
  • diseases and immunizations

Information and support may be offered in one-to-one, and/or group sessions so parents can connect with other parents and caregivers.

Telephone

780-842-4077

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Public Health Nursing | 780-842-4077

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Public Health Nursing

The four areas that are covered by public health nurses include:

  • maternal, child and family health
  • communicable disease control
  • school health
  • health promotion

Telephone

780-842-4077

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Fees

There are fees for prenatal and postnatal classes.

For fee travel health services may be offered at some locations.



Fee Reductions

Fees may be different for prenatal education if you qualify as a low-income family. Call for more information.

Multiple Languages

Yes
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Public Health Postnatal Services

This service continues to be offered following public health COVID-19 protocols.

Services are offered to mothers who:
•have been discharged with their baby
•have been discharged while their baby is still in the hospital
•are adopting
•have chosen adoption for their baby
•had a stillborn baby
•are dealing with loss due to a neonatal (newborn) death

Public health nurses contact families within 48 hours after discharge from the hospital. Services are offered according to the situation and discussion with the family and may include health assessments of the newborn, mother and family; information about what to expect and when to seek medical attention; feeding support and referrals to community services.

Telephone

780-842-4077

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Mothers who delivered a baby and / or experienced perinatal loss.

Families with babies from birth to 2 months.

View more information...

School Oral Health Services

Services are offered to eligible schools and may include:

  • fluoride varnish, provided to kindergarten, Grade 1 and Grade 2
  • dental sealants, provided to Grade 1 and Grade 2

A child diagnosed with asthma must have their short acting asthma reliever medication with them to receive service.

Telephone

780-842-4077

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Eligibility

AHS (Alberta Health Services) health zones partner with schools in low income neighborhoods to provide preventive dental services at school.

Speech Language Pathology - Children's Rehabilitation Services | 1-866-937-7476 (Coordinated Intake) , 780-842-4077

Wait Times

Yes

Multiple Languages

Yes
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Speech Language Pathology - Children's Rehabilitation Services

Support could include helping your child in the following areas:

  • listening and understanding spoken language
  • using words to communicate thoughts and ideas
  • using language in social situations
  • pronunciation of speech sounds
  • stuttering and voice quality
  • limited support for feeding and swallowing is also offered
  • challenges associated with complex diagnoses, such as Autism Spectrum Disorder, Cerebral Palsy, Down Syndrome, Developmental Coordination Disorder, Neuromuscular conditions, or Head Injury

Services:

  • may be provided together with other services, such as Occupational Therapy or Physical Therapy
  • may include assessment, consultation, treatment, follow-up, and co-ordination of services
  • can be provided on an individual or group basis
  • may be offered in many settings, including health centre/clinic, home and community
  • are based on the family priorities and goals
  • health promotion and public education

Telephone

1-866-937-7476 (Coordinated Intake) , 780-842-4077

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Children and youth with a diagnosed or suspected developmental delay. See service description.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Fees

Parent/guardian will be told if there may be a charge for equipment, supplies, or education resources.



Fee Reductions

Speech language pathologist can assist with exploring options to reduce the cost of equipment, supplies or resources as appropriate.

Travel Health Services | 780-842-4077

Service hours

Please call for hours of operation for Travel Health Services.

Wait Times

Yes

Multiple Languages

Yes
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Travel Health Services

Promotes awareness of the possible risk of communicable disease when travelling and ways to prevent them. Travel Health can also give travel immunizations. Not all services are offered at all locations. The services below are offered on a fee-for-service basis:

  • information on health risks according to country or region
  • required and recommended vaccines
  • information about preventing travel-related illnesses

Book your appointment at least 6 to 8 weeks before you leave to make sure there is enough time to have all your immunizations.

For more information visit our webpage

Quick Links

Telephone

780-842-4077

Service language options

Languages other than English in which this service may be delivered.

Wait times

Wait times vary for an appointment.

Fees

There are fees associated with Travel Services and may range from an average of $48.00 to $200.00 per person.

Tuberculosis Testing | 780-842-4077

Wait Times

Yes

Multiple Languages

Yes
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Tuberculosis Testing

Offers free tuberculosis (TB) skin testing to eligible Albertans. The Mantoux skin test is not recommended to diagnose TB.

Testing is done at public health centres throughout the province:

If you are not eligible for free testing but still need to be tested there will be a charge for the test.

 

For travel or work related TB testing contact the Travel Health Services in your area. With the exception of Edmonton, you would contact the Immunization Business Unit to have school or work-related TB skin testing done.

Telephone

780-842-4077

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Eligibility includes:

  • recent contact with known TB cases
  • people with medical conditions/therapies that increase risk of progressing from latent tuberculosis infection (LTBI) to active TB (HIV/AIDS, transplantation, on dialysis for chronic renal failure, silicosis, cancer of the head and neck, being treated with immunosuppressive drugs)
  • all refugees less than age 50 who are from a country where TB is common AND who have immigrated here in the last 2 years
  • foreign-born children up to and including age 14 who have lived in a country where TB is common AND who have immigrated here within the past 2 years

Wait times

Wait times vary.

Fees

There is a charge for anyone not meeting the eligibility criteria.

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