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General Information

Nutrition Counselling - Pediatric Weight Management at St. Therese - St. Paul Healthcare Centre

The service includes in-depth nutrition counselling and lifestyle coaching in the areas of physical activity, sedentary time and sleep hygiene.

Eligibility

Available to children ages 2-4 years with a Body Mass Index (BMI) above the 97th percentile and children ages 5-17 years with a BMI above the 85th percentile.

How to access this service

Healthcare providers should consult the Alberta Referral Directory for service referral information.

Wait

An estimated wait time will be provided at the time of appointment booking.

Accessibility

Wheel chair access available.

Service hours

Monday: 8:00 am - 5:00 pm.
Tuesday: 8:00 am - 5:00 pm.
Wednesday: 8:00 am - 5:00 pm.
Thursday: 8:00 am - 5:00 pm.
Friday: 8:00 am - 5:00 pm.

Address

4713 48 Avenue
St. Paul Alberta
T0A 3A3

Telephone

780-401-BOOK (2665) (Central Access)

Fax

780-735-3553

Toll free number

1-877-414-BOOK (2665) (Central Access)

Website

Getting there

Wayfinding information not currently available.

Other services

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Acute Inpatient Psychiatry

In the North Zone, there are three designated units:

  • Grande Prairie Regional Hospital
  • Northern Lights Regional Healthcare Centre, Fort McMurray
  • St. Therese Health Care centre, St. Paul

These units provide care for formal and voluntary patients who are admitted with acute psychiatric illnesses that require hospitalization.

Telephone

780-645-4323

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Adults 18 years and older

Addiction and Mental Health - Adult and Youth | 1-888-594-0211 (Addiction and Mental Health Intake), 780-645-1850 (Mental Health General & Referral Line), 780-645-6346 (Addictions General & Referral Line)

Multiple Languages

Yes
View more information...

Addiction and Mental Health - Adult and Youth

The focus of intervention is short term recovery. Clinicians help clients generate achievable goals for stabilization and change. Parental involvement is expected for children / youth unless a client is assessed as a mature minor.

Services are available for children, youth, adults and older adults with addiction and / or mental health concerns. Clinicians work with individuals and families to identify goals of treatment as they relate to their moderate to severe addiction and / or mental health concerns.

Addiction Services (clients with alcohol, tobacco, gambling, and / or other drug concerns) may include:

  • assessment
  • treatment
  • referrals to treatment centres
  • short-term outpatient treatment services (includes individual, family and / or group counselling)

Mental Health Services may include:

  • assessment
  • treatment / outpatient services (includes individual, family and / or group counselling)

Services may vary by location. Please call for more information.

Telephone

1-888-594-0211 (Addiction and Mental Health Intake), 780-645-1850 (Mental Health General & Referral Line), 780-645-6346 (Addictions General & Referral Line)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

Mental Health Referrals made immediately with Centralized Intake, however first time appointments may be on a wait period depending on demand for service at that time.

Addiction and Mental Health - Community Treatment Order | 780-645-1850 (Mental Health General & Referral Line)

Multiple Languages

Yes
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Addiction and Mental Health - Community Treatment Order

This service is intended for persons with serious and persistent mental disorders who have demonstrated that without community treatment and support, they will experience reoccurring relapses and hospitalizations, frequently as formal patients. The purpose of community treatment orders (CTOs) is to provide these individuals with the particular treatment and care they require in the community, thus breaking the cycle of admission-discharge-readmission.

Telephone

780-645-1850 (Mental Health General & Referral Line)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Persons with a severe and persistent mental disorder (i.e. Schizophrenia, Bipolar Disorder)
History of non-compliance to treatment in community setting

Wait Times

Yes

Multiple Languages

Yes
View more information...

Addiction and Mental Health - Diversion Services

This program offers:

Community Connection

  • connect you to long-term, local community-based services tailored to address various needs such as mental health, addiction, social well-being, physical health, education, life skills, and spiritual health

Diverse Treatment Approaches

  • our experienced staff employs short-term treatments using various modalities like Cognitive Behavioral Therapy (CBT), Brief Solution-Focused Therapy, and other evidence-based approaches. We customize the treatment plan to your unique needs

Structured Success

  • successfully complete your personalized goals within the court-adjournment timeframe (three months for adults, four months for youth), and watch as your charges are withdrawn by the Crown Prosecutor. It's a journey towards a brighter future

Supportive Path for All

  • if you are assessed as not eligible for the program, rest assured that we provide valuable mental health and addiction support recovery recommendations to you and the referring Crown Prosecutor

Choose a program that cares about your well-being and guides you toward a positive, legal outcome. Embrace change with our Provincial Mental Health Diversion Program. For additional information about the program either contact the closest Mental Health Diversion Site directly or contact us by email.

Telephone

780-645-6346

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Adults and youth living with severe and persistent mental disorders who have been charged with low risk minor offences that require immediate support and referral to mental health services.

All other indididuals are assessed on a case-by-case basis.

Wait times

1 Months

Approximately 1 month from charge(s) being referred.

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Addiction and Mental Health - Domestic Abuse Response Team

Domestic violence can take many forms, including verbal, physical, sexual, psycological, emotional, spiritual, and the violation of rights which can happen in any relationship based on intamcay, dependency, or trust. The Domestic Abuse Response Team (DART) offers specialized support to patients of all genders who are experiencing any form of domestic violence. Individuals do not have to be in a crisis to access the DART response, and can request a referral at select emergency departments, urgent care centres, and maternity units. Participation is voluntary and at no cost to the patient.

Although, as of November 30th, 2023, the DART project has sunset, domestic violence services are still being provided through localized shelter response, while individuals are present within the Alberta Health Services (AHS) or Covenant Health facility. Referrals of patients to the respective shelters remain confidential, nonjudgemental, and choice-based. A referral is initated through the patient or by an AHS or Covenant Health employee. A shelter responder will connect with the individual over the phone to conduct further assessment and provide the following services based on their needs.

  • emotional support
  • information and education about domestic violence
  • assistance with safety planning
  • information about and referrals to local supports, including financial assistance, counselling, food bank, etc.
  • assistance with contacting local law enforcement and / or Children's Services
  • access to safe accommodations, including emergency shelter or hotel

This service is provided by AHS or Covenant Health and external shelter service providers.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

This service targets:

  • Albertans who disclose concerns of domestic violence or feeling unsafe
  • anyone 16 years of age and older, any gender (Child and Family Services involvement for patients under the age of 16)
  • clients must be alert, oriented and medically cleared in-person at nearest AHS facility
  • clients must be able to provide informed consent

Addictions and Mental Health Day Treatment | 780-645-3331 Ext 2178 or Ext 2142

Service hours

Closed between 1:00pm and 1:30pm

Wait Times

Yes
View more information...

Addictions and Mental Health Day Treatment

Day treatment with a focus on understanding lifelong patterns, learning new skills, and developing insight on how to better manage with mental health concerns.

  • addictions group
  • understanding anxiety
  • understanding depression
  • communication skills
  • crisis survival skills

Telephone

780-645-3331 Ext 2178 or Ext 2142

Service Hours

Monday: 10:00 am - 3:00 pm.
Tuesday: 10:00 am - 3:00 pm.
Wednesday: 10:00 am - 3:00 pm.
Thursday: 10:00 am - 3:00 pm.

Eligibility

Person aged 18-60 struggling with addictions / mental health concerns and willing to make positive changes in their life.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Adult Day Program | 780-645-3331, Ext 2241

Referral Needed

Yes

Wait Times

Yes
View more information...

Adult Day Program

Adult Day programs are appropriate for adults who are:

  • able to regularly attend and participate in the program
  • able to function appropriately in a group setting
  • at risk of losing their ability to manage independently in the community but wish to continue to live at home (and can do so safely)
  • with a history of increased health care utilization
  • with stable medical conditions
  • with signs and symptoms of cognitive impairment
  • whose caregiver is in need of respite

What can I expect?

Each day is intentionally designed with the preferences, interests and needs of each member in mind. The schedule is predictable to help with memory retention, yet flexible to accommodate individual preference and endurance. The content varies to provide interesting and stimulating programming. Everyday living activities are incorporated throughout the day to feel like home

Telephone

780-645-3331, Ext 2241

Service Hours

Monday: 9:00 am - 3:00 pm.
Tuesday: 9:00 am - 3:00 pm.
Wednesday: 9:00 am - 3:00 pm.
Thursday: 9:00 am - 3:00 pm.

Referral Needed

Ask your case manager for a referral. If you do not have a case manager, call the Continuing Care Access line 1-855-371-4122 for a referral. Family, friends, neighbors or health professional can also call on your behalf.

For any questions or to discuss whether the program is an option for you or family member, please call.

Eligibility

Home Care clients (with a valid Alberta Health Care Card) who live in a community setting are eligible to participate in our Adult Day Programs.

Those who live in supportive living, long term care, or are receiving funding from Persons with Developmental Disabilities are not able to attend the Adult Day Program.

Wait times

All programs have a limited capacity. If the program you are interested in does not currently have space you will be added to a waitlist and prioritized based on your need. We will contact you as a space becomes available.

Fees

Our Adult Day Program costs $10.00 per day, and includes a nutritious meal and snack.



Fee Reductions

Cost should not be a barrier to accessing Adult Day Programs. Should you have any questions or concerns about the fee, please contact your AHS Case Manager or the day program in your area directly.

Ambulatory Services | 780-645-3331

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Ambulatory Services

Provides day procedures which include:

  • ventolin treatments
  • cast changes
  • medicine that needs to be given by intravenous (IV)

Also provides access to these clinics:

  • adult pulmonary clinic
  • brace (orthotics and limbs) clinic
  • nephrology clinic
  • obstetrics and gynecology
  • surgical clinic
  • orthopedics
  • phlebotomy clinic

Telephone

780-645-3331

Service language options

Languages other than English in which this service may be delivered.

Fees

There may be a fee depending on the type of service (e.g., charge for a new cast).

Referral Needed

Yes

Wait Times

Yes

Multiple Languages

Yes
View more information...

Assertive Outreach Services

A range of supports are provided to persons living with severe and persistent mental illness while they are living in the community and whenever possible, while they are an inpatient.

A qualified team of health professionals offer:

  • assessment
  • counselling/therapy
  • medication Management
  • crisis Intervention
  • education
  • advocacy and liaison
  • problem solving
  • goal Setting
  • social and recreational activities
  • budgeting
  • shopping
  • housing
  • legal Issues
  • community access
  • education or employment

Services are individualized, focused on recovery, and based on the principles of Psychosocial Rehabilitation (PSR) to assist with various areas of community living.

Telephone

780-645-4323

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Individuals can be referred by:

  • self
  • physicians, psychiatrists
  • family or community members or
  • hospitals / health care providers

Although someone else may refer individuals, participation is voluntary and individuals have the right to refuse service.

Eligibility

For people ages 18 or older but referring doctors can call if they have someone younger than 18 with early psychosis.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Cafeteria Services | 780-645-3331

Service hours

closed weekends and statutory holidays

View more information...

Cafeteria Services

Cafeteria services offer food and beverages at Alberta Health Services facilities. Catering services and vending machines are available at some sites. Each cafeteria services site team is dedicated to creating great food, inspiring healthy eating, and providing outstanding customer service to support the health of Albertans.

**Please note hours of operation may vary from site to site.

Telephone

780-645-3331

Service Hours

Monday: 9:00 am - 3:00 pm.
Tuesday: 9:00 am - 3:00 pm.
Wednesday: 9:00 am - 3:00 pm.
Thursday: 9:00 am - 3:00 pm.
Friday: 9:00 am - 3:00 pm.

Fees

Food is available for purchase.

Multiple Languages

Yes
View more information...

Cardiac Diagnostics - Stress Testing

Cardiac stress test is a physician referred test used to measure the heart’s response to exercise on a treadmill in a controlled and supervised clinical environment. Standard cardiac stress testing compares the continuous ECG, the blood pressure measurements and patient’s physical response to the exercise to determine if the patient has CAD (coronary artery disease). The results can be interpreted as a reflection of one’s general physical condition, used to diagnose heart blood flow disease, and for patient prognosis after a heart attack. If the patient’s results are not conclusive, the physician may recommend a MIBI standard stress test or a Persantine MIBI stress test.

Telephone

780-645-3331

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Patients with known or suspected heart conditions.

Continuing Care Services | 780-645-3331

Service hours

Continuing Care Access phone number available Monday to Friday 8:15 a.m. to 8:15 p.m. and Saturday, Sunday and Holidays 9:00 a.m. to 5:15 p.m.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Continuing Care Services

Albertans who would like to schedule a visit at participating continuing care sites can visit Continuing Care Visitation Request.

Visit the Alberta Health Services Continuing Care website for more information on services and resources.

Telephone

780-645-3331

Service Hours

Monday: 8:30 am - 4:15 pm.
Tuesday: 8:30 am - 4:15 pm.
Wednesday: 8:30 am - 4:15 pm.
Thursday: 8:30 am - 4:15 pm.
Friday: 8:30 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

Waiting times vary depending on the facility.

Fees

Continuing Care accomodation charges apply, please refer to the continuing care accommodation charges website for more information.



Fee Reductions

Crisis Response Team | 780-645-3331 (Switchboard)

Referral Needed

Yes

Wait Times

Yes

Multiple Languages

Yes
View more information...

Crisis Response Team

The Crisis Response Team (CRT) is a multidisciplinary team of Registered Nurses and Mental Health Therapists that work in collaboration with on call Psychiatry in supporting the needs of Addiction and Mental Health patients that present to the Emergency Department through crisis stabilization, mental health assessment, referral and follow up as required.
Patients accessing this service are first seen by the triage team in the Emergency Department, then are referred to CRT if safe and appropriate to do so.

Telephone

780-645-3331 (Switchboard)

Service Hours

Sunday: 7:00 am - 10:00 pm.
Monday: 7:00 am - 10:00 pm.
Tuesday: 7:00 am - 10:00 pm.
Wednesday: 7:00 am - 10:00 pm.
Thursday: 7:00 am - 10:00 pm.
Friday: 7:00 am - 10:00 pm.
Saturday: 7:00 am - 10:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Referrals are received from the Emergency Department or other inpatient units as appropriate.

Emergency Department staff contact CRT directly.

Wait times

Wait times can vary, every best effort is made to be seen as soon as possible.

Referral Needed

Yes

Wait Times

Yes
View more information...

Day Surgery Services & Recovery

Cares for people after they have day surgery procedures. If you need to be admitted to the hospital after your procedure, your surgeon will tell you.

Telephone

780-645-3331

Service Hours

Monday: 7:30 am - 3:45 pm.
Tuesday: 7:30 am - 3:45 pm.
Wednesday: 7:30 am - 3:45 pm.
Thursday: 7:30 am - 3:45 pm.

Referral Needed

Contact your family physician for more information.

Wait times

Wait times depend on the type of surgery you need. If you have questions, call your family doctor.

Emergency Services | 780-645-3331 ext. 2100

Service hours

Available 24 a day, 7 days a week.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Emergency Services

If you have an emergency, call 911.

Emergency departments:

  • take care of people that are very sick or injured on a priority basis. This means the sickest people are seen first. If you go to an emergency department for care that isn't urgent, you will not likely be seen right away.
  • provide medical care, which includes assessment and treatment
  • stabilize people and get them ready to transport to a higher level of care facility (if needed)
  • provide follow-up care including referrals to a family doctor or specialist (if needed)

Emergency Department wait times are now available for Calgary, Edmonton, Lethbridge, Medicine Hat and Red Deer.

Get the right care when you need it, to learn more visit Know Your Options

This service may be impacted by the COVID pandemic. View the Hours of Operations to see if the location has been impacted. Visit https://ahs.ca/covid for up-to-date information.

Telephone

780-645-3331 ext. 2100

Service language options

Languages other than English in which this service may be delivered.

Wait times

We can’t predict how long you will need to wait in the emergency department. Patients are assessed (triaged) using a standard scoring system called the Canadian Triage and Acuity Scale (CTAS) to see how urgent their health needs are.

General Medicine | 780-645-3331

Service hours

Available 24 a day, 7 days a week.

Referral Needed

Yes

Multiple Languages

Yes
View more information...

General Medicine

Offers care and treatment for health problems such as:

  • diabetes
  • pneumonia
  • asthma
  • heart problems
  • severe infections
  • kidney / gall stones
  • pain in the abdomen
  • cancer
  • arthritis

Telephone

780-645-3331

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Contact healthcare centre for more information.

Service hours

Clinic day booked every 3 months.

Wait Times

Yes

Multiple Languages

Yes
View more information...

General Nephrology Clinic - Alberta Kidney Care - North

Services provided may include:

  • prevent and treat causes of kidney problems
  • keep kidneys working at their best
  • slow progress to end-stage kidney disease

The Rural General Nephrology Clinics are offered in some rural communities to help more people get service without having to travel. Clinics are offered in:

  • High Level
  • Grande Prairie
  • Peace River
  • Whitecourt
  • Westlock
  • St. Paul

Telephone

780-492-7700

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

General Radiography (X-Ray) | 780-645-1719 ext 2182

Service hours

9:00am - 3:45pm on Stat Holidays

Wait Times

Yes

Multiple Languages

Yes
View more information...

General Radiography (X-Ray)

General Radiography uses x-rays to produce images of the structures inside the body, particularly bones. X-ray beams can pass through the body, but they are absorbed in different amounts depending on the density of the material they pass through.

Telephone

780-645-1719 ext 2182

Service Hours

Sunday: 9:00 am - 3:45 pm.
Monday: 9:00 am - 4:30 pm.
Tuesday: 9:00 am - 10:30 pm.
Wednesday: 9:00 am - 10:30 pm.
Thursday: 9:00 am - 10:30 pm.
Friday: 9:00 am - 4:30 pm.
Saturday: 9:00 am - 3:45 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Gift Shops | 780-645-3331

Service hours

The gift shop may be closed some days if volunteers are not available.

View more information...

Gift Shops

Some offer a selection of gifts, snacks, magazines, and toiletries for sale.

Telephone

780-645-3331

Service Hours

Sunday: 8:00 am - 11:00 am, 1:00 pm - 4:00 pm.
Monday: 8:00 am - 11:00 am, 1:00 pm - 4:00 pm.
Tuesday: 8:00 am - 11:00 am, 1:00 pm - 4:00 pm.
Wednesday: 8:00 am - 11:00 am, 1:00 pm - 4:00 pm.
Thursday: 8:00 am - 11:00 am, 1:00 pm - 4:00 pm.
Friday: 8:00 am - 11:00 am, 1:00 pm - 4:00 pm.
Saturday: 8:00 am - 11:00 am, 1:00 pm - 4:00 pm.

Multiple Languages

Yes
View more information...

Health Information - Access and Disclosure

In accordance with Alberta's Health Information Act, this is a service which enables the release of individually identifiable health information with or without the consent of an individual.

For health information, please contact the hospital or health care centre where you received treatment.

For detailed instructions, frequently asked questions and forms, please visit Access & Disclosure | Alberta Health Services.

Telephone

780-645-2220

Service Hours

Monday: 7:00 am - 3:45 pm.
Tuesday: 7:00 am - 3:45 pm.
Wednesday: 7:00 am - 3:45 pm.
Thursday: 7:00 am - 3:45 pm.
Friday: 7:00 am - 3:45 pm.

Service language options

Languages other than English in which this service may be delivered.

Fees

A basic fee of $25.00 is applied to all requests which includes up to 20 pages depending on record format i.e. paper, electronic or microfilm record. Each additional page costs from .25 to .50 cents per page. Additional costs may apply. Fees are applied in accordance with the Health Information Act.



Fee Reductions

If you are unable to pay the fee, please submit evidence of financial hardship.

View more information...

Health Information / Records Management

Completes patient charts, collects data, data entry and coding, collects patient information, dictates notes, and transcribes inpatient and outpatient charts.

Telephone

780-645-2220

Service Hours

Monday: 8:00 am - 3:45 pm.
Tuesday: 8:00 am - 3:45 pm.
Wednesday: 8:00 am - 3:45 pm.
Thursday: 8:00 am - 3:45 pm.
Friday: 8:00 am - 3:45 pm.

Fees

There is a fee for copies of health records.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Hemodialysis - Alberta Kidney Care - North

Provides hemodialysis treatments (a process where the client’s blood is passed through a special filter that removes waste products and water).

Most people need 3 treatments every week. Each treatment lasts 4 hours.

Service Hours

Monday: 6:45 am - 11:00 pm.
Tuesday: 6:45 am - 11:00 pm.
Wednesday: 6:45 am - 11:00 pm.
Thursday: 6:45 am - 11:00 pm.
Friday: 6:45 am - 11:00 pm.
Saturday: 6:45 am - 11:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Hospitals | 780-645-3331

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Hospitals

To access contact information and a list of services offered, select a hospital.

Search through a complete list of progams and services, or hospital and facility information with the following:

Find Healthcare:

Telephone

780-645-3331

Service language options

Languages other than English in which this service may be delivered.

Laboratory Services | 780-645-3331 (Lab)

Service hours

Outpatient Collection site hours of operation:

Monday to Friday: 8:00 AM - 4:00 PM

Walk ins accepted until 30 minutes before closing.

Closed: Saturdays, Sundays and Statutory holidays.

Wait Times

Yes
View more information...

Laboratory Services

Laboratory Services provides collection of blood and body fluids for tests ordered by your doctor or healthcare provider including a comprehensive range of routine and specialized lab testing and clinical consultations:

  • blood and body fluid sample collection
  • biochemistry and toxicology
  • electrocardiogram (ECG)
  • genetics and genomics
  • urinalysis
  • transfusion medicine
  • hematology
  • coagulation studies
  • microbiology
  • public health testing
  • serology
  • surgical pathology
  • cytopathology
  • autopsy pathology
  • student practicum training for medical lab technologists and medical lab assistants

Note: Some locations may not offer the full range of testing. To confirm availability of a specific test, contact the location.

APL Booking Line: 1-877-702-4486 or book online.

Telephone

780-645-3331 (Lab)

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Service hours

Available 24 a day, 7 days a week.
View more information...

Linen & Environmental Services

Cleans acute and continuing care facilities according to standards set by Alberta Health and Wellness and Alberta Health Services (AHS) infection control.
Services include:

  • waste management
  • managing outside contracts (e.g. door mats, windows, pest control)
  • managing cleaning contracts for leased space
  • providing personal laundry services to north zone long term care clients at their request.

Telephone

780-645-3331

Fees

Personal laundry fees in effect for long term care clients.

View more information...

Medical Device Reprocessing

Provides clean or sterilized items for use in patient care including:

  • personal care items
  • instruments
  • surgical drapes
  • respiratory and anaesthetic supplies
  • some dental and home care supplies

Telephone

780-645-3331

Wait Times

Yes

Multiple Languages

Yes
View more information...

Mental Health Information, Promotion and Prevention

Offers information, workshops and training on preventing and/or coping with:

  • stress, anxiety, depression, seasonal affective disorder, grief and loss
  • suicide
  • Mental Health First Aid Training
  • ASIST and other suicide intervention training

Mental health promotion facilitators work with schools and various community agencies to strengthen resiliency amongst the population.

Some services are offered directly by Alberta Health Services staff, agencies funded by Alberta Health Services or community partners

Telephone

780-645-1850

Service language options

Languages other than English in which this service may be delivered.

Eligibility

This service is available to all ages.

Wait times

Depends upon nature of request

Fees

There is a fee for Mental Health First Aid, suicide intervention training and other like courses. Information and workshops are at no cost.

Service hours

Call for information; availability of dietitian appointments vary.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Nutrition Counselling - Adult and Pediatric

The majority of teaching is one-to-one, however, group sessions may be offered to promote enhanced learning of clients. Nutrition information and resources can be found on Alberta health Services’ Healthy Eating Starts Here and at MyHealth.Alberta.ca

Additional Services:

Telephone

780-645-3331

Service Hours

Monday: 8:30 am - 4:15 pm.
Tuesday: 8:30 am - 4:15 pm.
Wednesday: 8:30 am - 4:15 pm.
Thursday: 8:30 am - 4:15 pm.
Friday: 8:30 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Nutrition Counselling - Pediatric Weight Management | 780-401-BOOK (2665) (Central Access)

Wait Times

Yes

Multiple Languages

Yes
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Nutrition Counselling - Pediatric Weight Management

In the Outpatient Dietitian Counselling program, families work one-on-one with a registered dietitian (dietitian) trained in Pediatric Weight Management. The dietitian will help the family work on healthy eating and active living habits and set realistic goals that focus on creating a healthy lifestyle. Areas of focus include nutrition, physical activity, sedentary time and sleep.

The dietitian and the family’s healthcare provider work together to ensure the family is supported in achieving their health goals. They can also assist in connecting the family with other supports as needed, such as physical activity, mental health, and community services.

The program’s aim is to help families achieve a lifestyle that promotes healthy growth and development in their children.

For more information visit the Outpatient Dietitian Counselling website.

Telephone

780-401-BOOK (2665) (Central Access)

Service Hours

Monday: 8:00 am - 5:00 pm.
Tuesday: 8:00 am - 5:00 pm.
Wednesday: 8:00 am - 5:00 pm.
Thursday: 8:00 am - 5:00 pm.
Friday: 8:00 am - 5:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Available to children ages 2-4 years with a Body Mass Index (BMI) above the 97th percentile and children ages 5-17 years with a BMI above the 85th percentile.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Obstetrics | 780-645-3331

Service hours

Available 24 a day, 7 days a week.
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Obstetrics

Provides care for pregnant women who are low-risk and more than 36 weeks, which may include:

  • fetal monitoring
  • labour induction
  • non-stress testing
  • epidural
  • C-section surgery (elective, urgent, and emergency)

Cares for babies and provides breastfeeding support if needed.

Go to a community health centre in your area for any prenatal concerns and follow-up after you deliver your baby.

For more information, visit the Prenatal website.

Some services and key providers may not be available at all locations.

Telephone

780-645-3331

Multiple Languages

Yes
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Occupational Therapy Services

Occupational therapists apply knowledge and skills to collaborate with, assess, empower, and enable clients to:

  • learn new ways of doing activities
  • develop or regain skills
  • use devices, materials, wheelchairs, seating and other equipment to make life easier
  • adapt their environment
  • maximize their independence across their lifespan

Occupational Therapy helps to solve the problems that interfere with a person's ability to do the things that are important to them.

Telephone

780-645-3331

Service Hours

Monday: 8:15 am - 4:30 pm.
Tuesday: 8:15 am - 4:30 pm.
Wednesday: 8:15 am - 4:30 pm.
Thursday: 8:15 am - 4:30 pm.
Friday: 8:15 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Homecare Occupational Therapy services are only available to Alberta residents. Outpatient services may have out of province client restrictions. Contact site for further information.

Fees

Fees may apply for some services, call for more information.

Outpatient Endoscopy | 780-645-3331 (Switchboard)

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Outpatient Endoscopy

Service offers diagnostic procedures, including:

  • gastroscopy
  • colonoscopy
  • bronchoscopy
  • ERCP's
  • flexible sigmiodoscopy
  • hemorrhoid banding
  • cystoscopy / urology

Not all services are offered at all locations.

Telephone

780-645-3331 (Switchboard)

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Patient Food Services | 780-645-3331

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Patient Food Services

Patient Food Services overarching objectives are to:

  • Offer quality food and food choice, to support Patient Centered Care
  • Work with the whole care team to ensure that Meals Matter
  • Foster a positive meal experience that results in enjoyment of meals, as well as improved satisfaction and food intake that supports recovery
  • Provide menus that are based on “Canada’s Food Guide” and that are adaptable for therapeutic requirements
  • Offer appealing food that encourages eating for health
  • Provide meal service styles appropriate to the patient population (e.g. tray service, dining room service) and meal delivery systems that support safe high quality food served at appropriate temperatures to the correct patient / resident

PFS delivers more than 31,000 patient/resident meals each day within AHS facilities.

Telephone

780-645-3331

Service Hours

Sunday: 6:30 am - 7:15 pm.
Monday: 6:30 am - 7:15 pm.
Tuesday: 6:30 am - 7:15 pm.
Wednesday: 6:30 am - 7:15 pm.
Thursday: 6:30 am - 7:15 pm.
Friday: 6:30 am - 7:15 pm.
Saturday: 6:30 am - 7:15 pm.

Patient Information | 780-645-3331

Service hours

Available 24 a day, 7 days a week.
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Patient Information

Services offered:

  • responding to patient location inquires
  • providing direction on a patients whereabouts

Telephone

780-645-3331

Pediatrics | 780-645-3331

Service hours

Available 24 a day, 7 days a week.

Referral Needed

Yes
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Pediatrics

Services for the care and treatment of children up to 16 years by general practitioners and specialists. Children who need specialized services are referred to the appropriate service.

Telephone

780-645-3331

Referral Needed

A doctor must refer.

Eligibility

Children up to age 16.

Pharmacy Services | 780-645-3331

Referral Needed

Yes
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Pharmacy Services

Collaborates and interacts with healthcare service providers to provide clinical services and medications to patients in hospital and long-term care facilities.

Telephone

780-645-3331

Referral Needed

a doctor's prescription is needed.

Physical Therapy Services | 780-645-3331

Wait Times

Yes

Multiple Languages

Yes
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Physical Therapy Services

Assesses people and uses exercises, ultrasound, laser, heat, mobilization, and acupuncture to treat health issues, including:

  • pain and arthritis
  • work-related and traumatic injuries
  • lung and heart conditions
  • cancer
  • stroke, spinal cord issues, and Parkinson’s Disease

Telephone

780-645-3331

Service Hours

Monday: 7:30 am - 4:00 pm.
Tuesday: 7:30 am - 4:00 pm.
Wednesday: 7:30 am - 4:00 pm.
Thursday: 7:30 am - 4:00 pm.
Friday: 7:30 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

Waiting period is dependent on resources available at site as well as triage priority.

An estimated wait time will be provided at the time of appointment booking.

Fees

Fees may apply.

Registration | 780-645-3331

Service hours

Available 24 a day, 7 days a week.
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Registration

Patient Registration registers:

  • and pre-registers patients and collects demographic and financial information
  • patients for inpatient admissions, ambulatory clinic appointment, and emergency department services

Telephone

780-645-3331

Respiratory Therapy Clinic | 780-645-3331 x 2197

Service hours

Please call for hours as they vary depending on the availability of the respiratory therapist.

Referral Needed

Yes

Wait Times

Yes
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Respiratory Therapy Clinic

Due to COVID-19, service times may vary. Call to confirm.

Services include:

  • home oxygen assessments
  • arterial blood gases (ABGs)
  • respiratory education (Asthma & COPD)
  • spirometry
  • tobacco cessation
  • artificial airway management
  • trach change
  • sputum induction

Telephone

780-645-3331 x 2197

Service Hours

Monday: 9:00 am - 3:30 pm.
Wednesday: 9:00 am - 3:30 pm.
Friday: 9:00 am - 3:30 pm.

Referral Needed

Physician Order Required for all but education, Tobacco Cessation.

Can be a physician order, or a respiratory Requisition form. Submitted via fax

Wait times

Waiting period can be 1 - 8 weeks

Respite Care | 780-645-3331

Service hours

Available 24 a day, 7 days a week.

Referral Needed

Yes

Wait Times

Yes

Multiple Languages

Yes
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Respite Care

Respite services provide caregivers a short period of rest or relief from their caregiving responsibilities. Overnight respite services are offered in a Continuing Care environment and organized through Home Care. A Home Care Case Manager can review respite options available.

Telephone

780-645-3331

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Site specific, contact site directly for instruction on referral process.

Eligibility

Site specific, contact site directly for admission processes.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Fees

Site specific, contact site directly for information on cost.



Fee Reductions

Seniors may submit receipts to Alberta Seniors Benefits.

Security Services | 1-888-999-3770 (Protective Services Communications Centre)

Service hours

Available 24 a day, 7 days a week.
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Security Services

Creates and maintains a work environment that is safe and secure for staff, patients and public members.

Telephone

1-888-999-3770 (Protective Services Communications Centre)

Special Care Unit | 780-645-3331

Service hours

Available 24 a day, 7 days a week.

Referral Needed

Yes
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Special Care Unit

Treats people with a wide variety of serious health issues (e.g., cardiovascular events, head injuries, drug overdoses).

Telephone

780-645-3331

Referral Needed

Doctors referral or admission to the hospital.

Switchboard | 780-645-3331

Service hours

Available 24 a day, 7 days a week.
View more information...

Switchboard

These services include:

  • answering incoming telephone calls
  • transferring telephone calls and
  • giving out authorized telephone numbers

Telephone

780-645-3331

Referral Needed

Yes

Multiple Languages

Yes
View more information...

Therapeutic Recreation Services

Due to COVID-19, service times may vary. Call to confirm.

Therapeutic recreation is important to a person's quality of life. With this in mind, this service:

  • uses recreation and leisure as the primary modality to improve, maintain or prevent decline of physicial, social, cognitive, and emotional health
  • interventions are enjoyable, meaningful, focused and based on individual preferences, values and strenghts
  • strives to remove barriers to recreation and leisure participation
  • enables clients to continue to pursue their recreational and leisure interests/activities
  • addresses social needs to help prevent isolation and loneliness
  • helps client adjust to a placement and changes in health

Telephone

780-645-3331

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Referrals can be received from family physicians, Home Care, or other Allied Health professionals.

Eligibility

Service is targeted primarily for residents residing in continuing care and acute care patients waiting placement. Also available on a consultative basis only for individuals in the communities who require this service due to medical reasons.

Ultrasound | 780-645-1719 ext 2182

Service hours

Service available by appointment only.

Wait Times

Yes

Multiple Languages

Yes
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Ultrasound

Ultrasound is an imaging test that captures images of soft tissue organs, blood vessels and tissues using high-frequency sound waves (no radiation). Ultrasound is also known as sonography.

Not all tests are offered at all sites. Call the location for more information.

Telephone

780-645-1719 ext 2182

Service Hours

Monday: 7:30 am - 4:15 pm.
Tuesday: 7:30 am - 4:15 pm.
Wednesday: 7:30 am - 4:15 pm.
Thursday: 7:30 am - 4:15 pm.
Friday: 7:30 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Wait Times

Yes
View more information...

Walk In Counselling Services

Provides a short-term counselling service, to help people make changes in their lives. Screening and referrals may also be completed to connect clients with additional services.

Sometimes people feel overwhelmed, aren't sure what to do, and need more than a friend to talk to.

Counsellor's use a team approach and focus on helping people make changes in their lives by learning what their strengths are and using them.

Reasons for needing this support may include:

  • stress
  • grieving
  • parenting
  • relationships
  • depression
  • anxiety

Confidential counselling sessions are 50 minutes.

If appropriate, people are provided information on other addiction and/or mental health services.

Telephone

780-645-1850

Service Hours

Tuesday: 1:00 pm - 3:00 pm.

Wait times

Wait time varies. Clients in crisis are seen on a priority basis.