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 General Information

Environmental Public Health - Safe Food at Okotoks Health and Wellness Centre

Works to prevent food poisoning (also called food borne illness) in Alberta by investigating food-related complaints and providing food safety information and education to facility staff and the public.

Accessibility

Wheel chair access available.
This facility is wheelchair accessible.

Service hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

This is not a drop in service. Please call for information between the listed hours.

Address

11 Cimarron Common
Okotoks Alberta
T1S 2E9

Telephone

403-943-2288

Fax

403-995-2639

Toll free number

1-855-943-2288

Website

Getting there

Wayfinding information not currently available.

 Other services

Adult Day Program | 403-995-2600

Referral Needed

Yes

Wait Times

Yes

Multiple Languages

Yes
View more information...

Adult Day Program

Offers day wellness program for adults in Calgary and area. Provides up to 6 hours of wellness program. The program offers:

  • activities and exercises
  • recreation programs
  • blood pressure and weight monitoring
  • help with giving medicines
  • basic personal care
  • rest breaks
  • meals and snacks

Virtual Programming is being offered until further notice. This information will be updated once we start doing programming again.

Telephone

403-995-2600

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

A referral from a Home Care Case Manager is needed.

Eligibility

Must be a Home Care client over the age of 18.

Wait times

Wait time depends on how urgent the referral is.

Fees

May be a charge for a meal and snack. Client is responsible for transportation arrangements and costs.



Fee Reductions

Fee may be waived depending on your income.

Calgary Rural Diabetes Program | 844-445-5588 (Referral phone)

Service hours

On site Thursdays and Fridays.  Call for more information.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Calgary Rural Diabetes Program

This service may provide:

  • diabetes education/counselling in a classroom setting
  • one-to-one appointments with nurses and dietitians, which include an overview of the disease, complications, medications, exercise, and nutrition

Telephone

844-445-5588 (Referral phone)

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

A1C greater than 7%

Wait times

An estimated wait time will be provided at the time of appointment booking.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Cardiology - Electrocardiogram Services

Provides ECGs to diagnose possible heart conditions. Cardiologists and the Internal Medicine department reviews the results and sends a report to the referring / ordering doctor.

Telephone

403-995-2669 (Lab)

Service Hours

Monday: 8:00 am - 5:00 pm.
Tuesday: 8:00 am - 5:00 pm.
Wednesday: 8:00 am - 5:00 pm.
Thursday: 8:00 am - 5:00 pm.
Friday: 8:00 am - 5:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Cast Clinic | 403-995-2600

Multiple Languages

Yes
View more information...

Cast Clinic

This service provides:

  • assessment, treatment and follow up of orthopedic injuries
  • may involve application and removal of casts, braces or other orthopedic devices
  • offers follow up by an orthopedic surgeon or family doctor with an interest in orthopedics

Telephone

403-995-2600

Service Hours

Wednesday: 8:00 am - 11:30 am.

Service language options

Languages other than English in which this service may be delivered.

Fees

There may be costs for splints, braces or other items not covered by Alberta Health.

Service hours

Closed for lunch 12:00 pm to 1:00 pm

Wait Times

Yes

Multiple Languages

Yes
View more information...

Community Addiction and Mental Health Services - Rural

Working across the lifespan, clinicians work with individuals and families to identify goals of treatment as they relate to Addiction and Mental Health concerns.

 

Other services include:

  • geriatrics (for individuals with cognitive decline)
  • outreach
  • urgent mental health care walk in at Cochrane, Canmore, Banff and Airdrie Urgent Care Centers, Okotoks

Telephone

403-995-2712

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Residents of rural communities to the South, North, East and West of Calgary with moderate to severe mental illness and / or addiction presentation.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Community Health Centres | 403-943-5465 Option 3 (immunization appointments only), 403-995-2600 or 811 for immunization appointments only

Service hours

Open alternate Saturdays.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Community Health Centres

Community Health Centres provide a wide range of health services, which may include:

To book an immunization appointment only, dial 811 Monday to Friday 8:00 AM to 6:00 PM.

Telephone

403-943-5465 Option 3 (immunization appointments only), 403-995-2600 or 811 for immunization appointments only

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 8:00 pm.
Thursday: 8:00 am - 8:00 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Service hours

Contact our booking clerk between 8:00 AM to 4:00 PM. Clinics run at various times and locations all around the Calgary Zone.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Community Pediatric Asthma Service

Virtual (Skype or Zoom) asthma education appointments for children and their families with mild to moderate asthma that includes a customized Asthma Action Plan for every patient. A breathing exercise (simple spirometry) for children; 6 years of age and older; will be scheduled in a subsequent;face-to-face appointment as required.

Telephone

403-943-9139

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Children from 2 years to 18 years of age. Children 6 years of age and older may also have a breathing test (simple spirometry) as required.

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
View more information...

Environmental Public Health - Disease: Communicable, Rabies, Food Borne Illness

This service:

  • investigates cases and outbreaks of illness, which are caused by germs like E. coli, salmonella, and Giardia (beaver fever) to find out the cause and prevent other people from getting sick
  • investigates people with vomiting and diarrhea who don’t know how they got sick
  • provides follow-up for animal bites (dogs, cats, bats, and other animals) to make sure people don’t get rabies
  • investigates single cases and/or outbreaks of many diseases including botulism, hantavirus, norovirus, shigella, and Q fever

For more information visit Environmental Public Health website.

Telephone

403-943-2288

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Environmental Public Health - Drinking Water | 403-943-2288 (call for inspector availability)

Service hours

This is not a drop in service. Please call for information between the listed hours.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Environmental Public Health - Drinking Water

Inspects public water supplies, reviews water sample results, and issues water advisories if needed. You can get water testing supplies (sample bottles) and shipping information from your local Community Health Centre. Testing for municipalities and private home owners is done through the Provincial Laboratory of Public Health and Alberta Centre for Toxicology. If there is E. coli or total coliform bacteria in your sample, you will be contacted right away in most parts of the province.

May advise private homeowners about how safe their well, cistern, or dugout water is and talk about treatment options if needed.

Does drinking water testing for bacteria through the Provincial Laboratory of Public Health, Environmental Microbiology Services, which checks for:

  • E. coli bacteria (shows if water is contaminated with sewage or fecal matter)
  • total coliform bacteria (helps determine the integrity of the water source)

Chemical water testing of untreated ground water for private households is done by The Alberta Centre for Toxicology which checks for many different things including bicarbonate, calcium, chloride, and magnesium.

Your water sample requisition may be reviewed before your sample is sent to the right place for testing. This is to make sure your water supply is eligible for testing.

Sample Bottle Pick-up and Drop-off locations in Alberta.

For more information visit the Environment Public Health website.

Telephone

403-943-2288 (call for inspector availability)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Please call your local office to talk about the criteria for submitting a water sample.

Wait times

Call your local office to make arrangements for an appointment.

Fees

Fees may apply for sending a water sample for testing. Please contact your local office to discuss the charges.

Environmental Public Health - Education | 403-943-2288 (call for inspector availability)

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
View more information...

Environmental Public Health - Education

Answers general environmental public health questions about topics like safe cooking, pest problems, and mould.

Offers classes, courses, presentations, and displays on many environmental public health topics. They are suited to the audience’s needs. Information can be in-person, online, or in home study, and may be available in other languages. Some services offered are:

  • bed bugs presentations
  • courses for childcare facility staff
  • courses to operate temporary food concessions at fairs, festivals, exhibitions, carnivals, or other special events
  • displays at trade shows and expos
  • food sanitation and hygiene courses (the AHS Food Safety Course is required by Alberta’s Food Regulation)
  • hand washing and personal hygiene presentations
  • home study on food safety (a certificate in basic food safety may be issued)
  • swimming pool operators course
  • 3-hour courses on food safety (a certificate in basic food safety may be issued)

For more information visit our website.

Telephone

403-943-2288 (call for inspector availability)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Fees

Fees for formal courses

Environmental Public Health - Housing and Illegal Drug Operations | 403-943-2288 (call for inspector availability)

Service hours

This is not a drop in service. Please call for information between the listed hours.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Environmental Public Health - Housing and Illegal Drug Operations

Requires that owners / operators / landlords / property managers keep public housing healthy and safe for tenants. The service follows up on complaints from tenants or other agencies about housing conditions which may include no heat, water problems, structure problems, or pest problems (mice or other rodents, bed bugs or other insects). If conditions could be dangerous to tenants, they may need to move out. The service works with landlords to fix or remove problems. The service can also order dangerous conditions to be fixed like houses used for illegal drug operations (e.g., marijuana grow ops, meth labs).

For more information visit the Environmental Public Health website.

Telephone

403-943-2288 (call for inspector availability)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

Call your local office to make an appointment.

Environmental Public Health - New Business and Plan Approval | 403-943-2288 (call for inspector availability)

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
View more information...

Environmental Public Health - New Business and Plan Approval

Reviews and approves plans for building or renovating restaurants or other food establishments, swimming pools, social care facilities (e.g., daycares and nursing homes), and personal service facilities (e.g., tattoo studios, spas).

Reviews plans for special events (e.g., fairs, exhibitions, or carnivals) to make sure the right services are available (including washrooms and hand wash stations).

Issues permits and licenses needed for some facilities to operate like:

  • a Food Handling Permit for food establishments open to the public
  • a Public Swimming Pools Regulation License for swimming pools open to the public

For more information visit the Environmental Public Health website.

Telephone

403-943-2288 (call for inspector availability)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
View more information...

Environmental Public Health - Orders, Disclosure and Legal Activity

This service inspects public places. When needed, is granted the power by The Public Health Act to order dangerous conditions to be fixed, removed, destroyed, or declared unfit.

Public health inspectors are designated as executive officers under the Public Health Act (RSA Chapter P-37) and enforce these regulations and standards:

  • Artificial Tanning Regulation
  • Bodies of Deceased Persons Regulation (AR 135/2008)
  • Communicable Diseases Regulation (AR 238/1985)
  • Food Regulation (AR 31/2006)
  • Food Retail and Foodservices Code
  • Housing Regulation (AR 173/1999)
  • Institutions Regulation (AR 143/1981)
  • Minimum Housing and Health Standards
  • Nuisance and General Sanitation Regulation (AR 243/2003)
  • Personal Services Regulation (AR 1/2020)
  • Personal Services Standards
  • Recreation Area Regulation (AR 198/2004)
  • Pool Standards
  • Public Swimming Pools Regulation (204/2014)
  • Standards for Artificial Tanning Facility Signage
  • Waiver Regulation (AR 298/2003)
  • Work Camps Regulation (AR 218/2002)

For more information visit Health Enforcement Orders

Telephone

403-943-2288

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Environmental Public Health - Personal Services | 403-943-2288 (call for inspector availability)

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
View more information...

Environmental Public Health - Personal Services

Prevents illness and infection from spreading by:

  • reviewing plans for new businesses
  • approving facilities before they open
  • doing inspections to make sure practices followed are safe and facilities are maintained as regulation requires
  • investigating any complaints from clients.

The requirements of the Personal Services Regulation and its related Health Standards and Guidelines apply to services which offer:

  • barbering
  • body and ear piercing (using guns or needles)
  • body wraps
  • branding
  • chemical hair colouring, straightening and curling
  • chemical peels
  • cosmetic cryotherapy
  • cryolipolysis (cool sculpting)
  • dermal jewelry anchoring
  • dermal filler injection
  • dermal rolling
  • earlobe stretching
  • electrolysis
  • esthetic cupping
  • eyebrow threading
  • face and body painting
  • facial and body waxing
  • facials
  • hair extension
  • haircutting and hairstyling
  • henna
  • lash and brow tinting
  • lash extension
  • laser and cosmetic tattoo removal
  • laser hair re-growth and restoration
  • laser hair removal
  • manicure
  • microblading
  • microderm abrasion
  • mud treatments
  • neuromodulator injection (botox)
  • pedicure
  • permanent make-up
  • scarification
  • shaving
  • skin exfoliation
  • spray tanning
  • tattooing
  • teeth whitening
  • tooth decoration
  • ultraviolet (UV) tanning (tanning beds)
  • vaginal rejuvenation

For more information visit the Environmental Public Health website.

Telephone

403-943-2288 (call for inspector availability)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Environmental Public Health - Recreational Water | 403-943-2288 (call for inspector availability)

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
View more information...

Environmental Public Health - Recreational Water

Keeps the public from getting sick when using recreational water by:

  • approving pool plans
  • inspecting pools and other water facilities to ensure water is safe and sanitary
  • teaching operators about proper pool maintenance
  • reviewing water sample results (local community health centres may accept water samples for testing for E. coli, total coliforms, and Pseudomonas)

For more information visit the Environmental Public Health page.

Telephone

403-943-2288 (call for inspector availability)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
View more information...

Environmental Public Health - Risks: Indoor Air, Outdoor Air, Contaminated Sites

Responds to and investigates health risks from activities like sour gas wells, forest fires, and accidental releases of gasoline, pesticides, or other chemicals.

Reviews and makes recommendations to approving authorities regarding proposed land use developments (e.g., intensive livestock operations, industrial plants, or developments on contaminated sites).

Responds to complaints and investigates indoor air in residences, schools, malls, swimming pools, or other public places. Will also respond to and investigate complaints about outdoor air.

For more information visit our website.

Telephone

403-943-2288 (call for inspector availability)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
View more information...

Environmental Public Health - Safe Food

Inspects public food facilities (e.g., restaurants, mobile food trucks, grocery stores, kitchens in daycares and nursing homes) to make sure food is prepared safely.

Applies Food Regulation requirements in public food facilities or operations to areas like:

  • bed and breakfast facilities
  • commercial caterers
  • community organization functions (when food is prepared for the public by volunteers)
  • convenience stores and fast food restaurants
  • restaurants, delis, and mobile food vendors
  • farmers’ markets (licensed by Alberta Agriculture) and their stallholders
  • food banks
  • food facilities in halls and churches that may be rented to the public
  • daycares, nursing homes, group homes, and other care facilities with over 10 clients that offer food service
  • grocery stores
  • private homes from which low risk home-prepared foods are sold
  • temporary food facilities at special events (e.g., fairs, festivals, exhibitions, carnivals, rodeos)
  • work-camp food facilities

This program offers guidance but will not apply Food Regulation requirements at private functions like:

  • bake sales when low risk foods are sold for charity
  • food prepared in a private home for family and guests
  • potlucks and other functions not open to the public

For more information visit our website.

Telephone

403-943-2288

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Environmental Public Health - Social Care | 403-943-2288 (call for inspector availability)

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
View more information...

Environmental Public Health - Social Care

Reviews plans for new businesses and approves facilities as requested by Children's Services, Inspects many adult and childcare facilities routinely and follows up on complaints from clients or their families. May also provide education for staff in social care facilities.

Applies the requirements of various regulations under the Public Health Act and the CSA Standards in social care facilities including:

  • daycares and foster homes
  • drop-in centres and shelters
  • group family day homes and group homes
  • long-term care facilities, nursing homes, and seniors’ lodges
  • preschools and out-of-school care
  • playgrounds

For more information visit our website

Telephone

403-943-2288 (call for inspector availability)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Environmental Public Health - Work Camps | 403-943-2288 (call for inspector availability)

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
View more information...

Environmental Public Health - Work Camps

Inspects work camps of all sizes, including camps that move around Alberta or stay in one place. This includes camps used for any type of business (e.g., oil exploration and development, logging, tree planting). Inspections check that food is safely prepared, water is safe to drink, sewage is properly treated and disposed of, and housing conditions are safe.

Teaches companies about requirements for work camps.

Investigates complaints from people living at work camps.

For more information the Environmental Public Health website

Telephone

403-943-2288 (call for inspector availability)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Environmental Public Health Program | 403-943-2288 (Call for inspector availability)

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
View more information...

Environmental Public Health Program

Work to keep public places (e.g., restaurants, daycares, pools, rental properties, tattoo studios) safe. Tell people about health risks (e.g., unsafe water or housing). Make sure that the Public Health Act is being followed.

Our services include:

For more information visit the Environmental Public Health website.

Telephone

403-943-2288 (Call for inspector availability)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Urgent Care Monday to Sunday, 8:00 AM to 10:00 PM.

Wait Times

Yes

Multiple Languages

Yes
View more information...

General Radiography (X-Ray)

General Radiography uses x-rays to produce images of the structures inside the body, particularly bones. X-ray beams can pass through the body, but they are absorbed in different amounts depending on the density of the material they pass through.

Telephone

403-995-2681

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Multiple Languages

Yes
View more information...

Health Information - Access and Disclosure

In accordance with Alberta's Health Information Act, this is a service which enables the release of individually identifiable health information with or without the consent of an individual.

Telephone

403-995-2661

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Fees

All requests are charged a fee in accordance with the Health Information Act. A basic fee of $25.00 is applied to all requests which includes up to 20 pages depending on record format i.e. paper, electronic or microfilm record. Each additional page costs from .25 to .50 cents per page. Dependent on the type of request additional costs may apply.



Fee Reductions

If you are unable to pay the fee, please submit evidence of financial hardship.

View more information...

Health Information / Records Management

Completes patient charts, collects data, data entry and coding, collects patient information, dictates notes, and transcribes inpatient and outpatient charts.

Telephone

403-995-2661

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Fees

There is a fee for copies of health records.

Health Promotion | 403-995-2600

Multiple Languages

Yes
View more information...

Health Promotion

This service provides:

  • education and / or counselling on a variety of topics such as nutrition, safety, family violence, infant / child growth and development, through home visits, telephone calls, parenting classes, and well-child immunization clinics.
  • collaboration with other Alberta Health Services divisions and external agencies and organizations to promote health in the community.

Telephone

403-995-2600

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Multiple Languages

Yes
View more information...

Immunization - Adult Services

This service provides routine immunization for adults. Suggested immunizations:

  • a booster dose of tetanus / diphtheria vaccine every 10 years
  • an adult booster dose of pertussis (whooping cough) vaccine, combined with one of the tetanus / diphtheria boosters (dTap)
  • dTap vaccine for pregnant women every time they are pregnant
  • Hepatitis B vaccine for unprotected adults born in 1981 or later. Some adults born before 1981 may need this vaccine if they are at risk for hepatitis B (e.g. health problems, type of work, lifestyle, contact with the virus)
  • Measles, Mumps, Rubella (MMR) vaccine for adults whose immunization records do not show the recommended number of doses of measles, mumps, or rubella vaccine.
  • Chickenpox vaccine for unprotected adults
  • annual influenza vaccine for all Albertans 6 months of age and older
  • pneumococcal vaccine for all adults 65 years of age and older and adults with certain health problems

To find out which vaccines are recommended for you and to book an appointment for immunization, call your nearest community / public health centre. If you are not sure where your nearest community / public health centre is, you can call Health Link at 811. Bring any immunization records you have to the appointment, especially if you were immunized in another province or country.

For more general information about immunization go to ImmunizeAlberta.ca, Immunizations at myhealth.alberta.ca, or call Health Link.

Telephone

403-995-2600

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Service provided to individuals over 18 years of age; who live, work or go to school in Alberta.

Fees

This service is free of charge, for adults who live, work or go to school in Alberta.

Multiple Languages

Yes
View more information...

Immunization - Infant and Preschool Services

Alberta Health Services provides routine immunization for infants and children across Alberta. Immunizations are free of charge for infants and children who live in Alberta.

Immunizations are recommended for infants starting at 2 months of age. Routinely recommended vaccines include: diphtheria, pertussis (whooping cough), tetanus, polio, Haemophilus influenza type b, hepatitis B, rotavirus, meningococcal, pneumococcal, measles, mumps, rubella, varicella (chickenpox), and influenza.

For the routine immunization schedule, go to immunizealberta.ca.

Additional vaccines may be needed depending on your child’s health conditions or other risk factors.

Immunization is effective. Other than providing safe drinking water, no other health intervention works as well as immunization to reduce disease and death rates. Immunization protects whole communities. The more people who are fully immunized in a community, the safer everyone is.

Immunization is safe. It is much safer to get immunized than to get the diseases that vaccines protect against.

For more information, and to book an appointment, call your nearest community/public health centre. If you are not sure where your nearest community/public health centre is, call Health Link at 811. Bring your child’s immunization record to the appointment, especially if your child was immunized in another province or country.

For more general information about immunization, go to immunizealberta.ca,Immunizations at myhealth.alberta.ca, or call Health Link at 811.

Telephone

403-995-2600

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Ages: 2 months to 5 Years

View more information...

Immunization - School Services

Each year, Alberta Health Services, Public Health reviews immunization records for students in grades 1 through 9 to see what immunizations each student needs. A consent form is then sent home with an information sheet for each vaccine recommended for the student. No immunizations will be given in school without consent from a parent or legal guardian. Immunizations in this program include:

  • Grades 1-9: Any routine childhood or school vaccines that may have been missed according to a review of the students immunization record on file
  • Grade 6: Hepatitis B (HBV) vaccine for students who have not already completed a hepatitis B immunization series and human papilloma virus (HPV) vaccine
  • Grade 9: diphtheria, tetanus, acellular pertussis (dTap) and meningococcal (Groups A, C, Y, W-135) conjugate vaccine

Telephone

403-995-2600

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Eligibility

Students in Grade 1 through Grade 9

Laboratory Services | 403-995-2669 (Lab)

Service hours

Monday to Friday 8:00 AM - 5:00 PM

Closed Saturdays, Sundays and Statutory holidays.

Drug testing, fertility testing or third party testing are not performed at this site.

Wait Times

Yes
View more information...

Laboratory Services

For information on service restrictions or to book an appointment, visit APL Appointments & Booking.

Laboratory Services provides collection of blood and body fluids for tests ordered by your doctor or healthcare provider including a comprehensive range of routine and specialized lab testing and clinical consultations:

  • blood and body fluid sample collection
  • biochemistry and toxicology
  • electrocardiogram (ECG)
  • genetics and genomics
  • urinalysis
  • transfusion medicine
  • hematology
  • coagulation studies
  • microbiology
  • public health testing
  • serology
  • surgical pathology
  • cytopathology
  • autopsy pathology
  • student practicum training for medical lab technologists and medical lab assistants

Note: Some locations may not offer the full range of testing. To confirm availability of a specific test, contact the location.

Telephone

403-995-2669 (Lab)

Wait times

An estimated wait time will be provided at the time of appointment booking.

Lactation Services | 403-995-2600

Service hours

Some weekend appointments may be available. Please call to book.

Closed on Statutory Holidays.

Multiple Languages

Yes
View more information...

Lactation Services

Offers breastfeeding support to:

  • women who have breast problems (e.g., sore nipples, yeast, mastitis, abscesses)
  • babies with tongue-ties, yeast, latching problems, or failure to thrive
  • pregnant women who need counselling because they are carrying more than 1 baby, have nipple problems, have had breast surgery, or have had problems with breastfeeding before

A breastfeeding resource for doctors and healthcare providers, also offers teaching to medical students, residents, and nurses about breastfeeding.

Telephone

403-995-2600

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

2 Days

Mental Health Urgent Care | 403-995-2600

Service hours

Patients have to register through Urgent Care Triage.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Mental Health Urgent Care

This service provides psycho-social assessments and support on an outpatient basis.

Urgent mental health services are available with no appointment through the Urgent Care department.

Urgent Mental Health conditions may include:

  • depression
  • anxiety
  • thoughts of suicide or harming oneself
  • overwhelming stress
  • addictions
  • other situations that cause a person to be in crisis

Telephone

403-995-2600

Service Hours

Sunday: 10:45 am - 7:00 pm.
Monday: 10:45 am - 7:00 pm.
Tuesday: 10:45 am - 7:00 pm.
Wednesday: 10:45 am - 7:00 pm.
Thursday: 10:45 am - 7:00 pm.
Friday: 10:45 am - 7:00 pm.
Saturday: 10:45 am - 7:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

The waiting period is dependent on the demand for service.

Service hours

Dietitian appointment times may vary.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Nutrition Counselling - Adult

The majority of teaching is one-to-one, however, group sessions may be offered to promote enhanced learning of clients. Nutrition information and resources can be found on Alberta Health Services’ Healthy Eating Starts

Additional Services:

Telephone

403-956-1485

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Adults, 18 years and older

Wait times

An estimated wait time will be provided at the time of appointment booking.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Nutrition Counselling - Pediatric

Services provided for:

  • optimizing growth
  • allergy and food intolerances
  • iron deficiency anemia
  • inappropriate diets for age
  • eating and feeding difficulties
  • nutrient deficiencies secondary to restricted diets

Telephone

403-955-7294

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

18 years and younger.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Nutrition Counselling ? Healthy Pregnancy Weight Gain

This nutrition counselling session is for pregnant women to help them achieve a healthy weight gain during pregnancy. Most teaching is done individually, but there are some group sessions. You may have a follow-up appointment if needed.

For more information please visit the Alberta Healthy Living Program website.

Telephone

403-956-1485

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Pregnant women

 

Wait times

An estimated wait time will be provided at the time of appointment booking.

Multiple Languages

Yes
View more information...

Orthopedic Services - Outpatients

Provides assessment, treatment, and follow-up for patients with complex musculoskeletal injury or problem.

Telephone

403-995-2600

Service language options

Languages other than English in which this service may be delivered.

Eligibility

For patients with complex musculoskeletal injury or problems.

Multiple Languages

Yes
View more information...

Parent Drop-In (Babies 2 months and older)

This service offers health information on:

  • infant feeding
  • infant growth and development
  • vaccination
  • parenting adjustment
  • variety of health promotion topics

Drop in at the most convenient time and location for you. Sessions are offered on a weekly basis.

Telephone

403-995-2600

Service Hours

Tuesday: 10:00 am - 11:30 am.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Parents of babies 2 months of age and older.

Patient Information | 403-995-2600

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Patient Information

Services offered:

  • responding to patient location inquires
  • providing direction on a patients whereabouts

Telephone

403-995-2600

Service Hours

Sunday: 8:00 am - 10:00 pm.
Monday: 8:00 am - 10:00 pm.
Tuesday: 8:00 am - 10:00 pm.
Wednesday: 8:00 am - 10:00 pm.
Thursday: 8:00 am - 10:00 pm.
Friday: 8:00 am - 10:00 pm.
Saturday: 8:00 am - 10:00 pm.

Registration | 403-995-5397

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Registration

Patient Registration

  • registers and pre-registers patients and collects demographic and financial information.
  • registers patients for inpatient admissions, ambulatory clinic appointment, and emergency department services

Telephone

403-995-5397

Service Hours

Sunday: 8:00 am - 10:00 pm.
Monday: 8:00 am - 10:00 pm.
Tuesday: 8:00 am - 10:00 pm.
Wednesday: 8:00 am - 10:00 pm.
Thursday: 8:00 am - 10:00 pm.
Friday: 8:00 am - 10:00 pm.
Saturday: 8:00 am - 10:00 pm.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Respiratory Therapy - Rural

This service includes:

  • monitoring airway health
  • providing diagnostic testing (i.e.spirometry assessments, with Respirologist interpretation; blood gases)
  • supporting rural community clients with life support equipment (e.g., ventilators)
  • offers education for patients and their families on asthma, COPD, tobacco reduction
  • supporting the Alberta Aids to Daily Living home oxygen assessments
  • also support clients in a home living environment, unable to access outpatient services

Telephone

403-652-0115

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

16 years and older.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Rural Pediatric Allied Health

What Families Can Expect:

  • Families and caregivers are actively involved.
  • We want to understand what's important to your child and family (what matters to you) e.g. daily routines, family and friends, activities you enjoy.
  • Services are goal-driven; starting and continuing services is based on having functional reasons/goals for rehabilitation.
  • The length of service will vary. It is based on a child's needs and goals, and the availability of local programs.
  • Services may be time limited. Teams address child and family needs within available resources.
  • Services may be in-person, by phone, or videoconference. They may be in a group or one to one.
  • We will talk with you about next steps. You and your child will be supported to move to the next developmental stage or between providers and services.
  • Assessment is part of rehabilitation. It comes in many forms. The purpose is to understand your child's strengths and needs. This guides the (rehabilitation) care plan.
  • We will work together with you and other providers.
  • Therapy may look like ‘play’, depending on your child’s age.
  • We’ll work with you to find home ideas that fit with your life.
  • We want to know if the (rehabilitation) care plan is not working for your child or family.
  • We want to know if things are getting in the way of rehabilitation e.g. travel, health, other family needs.
  • AHS Translation/Interpretation services are available.

 

Program Description:

Your child may need help from more than one type of service. The care team works with children, youth and families to support participation in activities that are important to you. Working together helps everyone to focus on your biggest priority for your child and family. Supports provided are related to (neuro)developmental and / or medical conditions.

 

Services are provided for children and youth with a variety of needs. For example:

  • Hearing (e.g. responding to sounds, noise, voices, words)
  • Moving (e.g. sitting, crawling, walking, coordination)
  • Using hands (e.g. playing with toys, using utensils)
  • Taking care of self (e.g. dressing, toileting, doing chores, sleeping)
  • Equipment needs (e.g. wheelchair, walking aides, adaptive aides)
  • Physical symptoms (e.g. pain, muscle/joint tightness, breathing, head shape, sensitivity to noise or touch)
  • Managing emotions (e.g. behavior, becoming overwhelmed)
  • Communication (e.g. understanding directions, babbling, using words and sentences)
  • Clear speech (e.g. being understood by others, stuttering, voice quality)
  • Feeding and swallowing (e.g. coughing, gagging, choking, refusing to eat certain foods)

 

This team will do their best to find ways to help everyone on the team, including the child/youth, their parents and the family.

Telephone

403-995-2638

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Services are available for children and youth from birth to 18 years of age.

  • Children birth to five years of age (the early years): a broad range of health and developmental services are offered. We focus on the early years and early intervention to try to prevent health complications and improve long-term health and wellbeing.

 

  • Children and youth 6 to 18 years: specific, health-focused services are offered when a child has a significant change in their medical or (neuro)developmental condition; or due to injury, medical intervention, surgery, or illness.

Wait times

An estimated wait time will be provided at the time of appointment booking.

School Health Program | 403-944-7200, 811 (immunization appointments only), 403-995-2600

View more information...

School Health Program

This service offers:

  • public health nursing time and support to all schools in the region. Works in partnership with school communities to promote health and develop strong, supportive communities using a comprehensive school health approach.
  • health promotion activities and support healthy eating-active living, injury prevention and positive social environments
  • teachers, parents and students can consult with a public health nurse for nursing assessment of concerns about physical, emotional or social well-being.
  • school aged immunizations through school based programs. Routine immunization programs occur in grades 1, 5 and 9
  • public health nurses monitor, report and respond to communicable disease outbreaks within the school community

To book an immunization appointment only, dial 811 Monday to Friday 8:00 AM to 6:00 PM.

Telephone

403-944-7200, 811 (immunization appointments only), 403-995-2600

Eligibility

School communities (students, staff and families) in the Calgary Zone requiring routine school immunization, health promotion, disease and injury prevention.

Service hours

Closed March 25, 2020 until further notice due to COVID 19

Wait Times

Yes

Multiple Languages

Yes
View more information...

Sexual and Reproductive Health - Clinical Services

We continue to have limited services in response to COVID-19. We cannot accommodate drop-in patients at this time. We can support phone consultations for URGENT concerns. We can see patients for urgent concerns AFTER a phone consult and screening.

 

Urgent concerns include:

  • KNOWN STI and need treatment
  • Contact to a known STI and need testing/treatment
  • Symptoms of an STI
  • STI testing following new exposure
  • Care following a recent sexual assault
  • Birth control supply pick up with a prescription on file
  • Birth Control initiation including IUD & contraceptive implant (nexplanon) insertions
  • HIV PrEP initiation and follow-up appointments

Telephone

403-995-2600

Service language options

Languages other than English in which this service may be delivered.

Eligibility

We are a youth-friendly clinic and will see people that fit into one or more of the following categories:

 

  • are 29 years old or younger
  • have no Alberta Health Care
  • can't afford birth control
  • need a translator
  • need special services (HIV PrEP, pregnancy options support, emergency contraception, diaphragm fittings)
  • have a need for our services that they can't meet elsewhere

 

Eligibility for Okotoks Health and Wellness clinic: All teens and young adults and any person with barriers to service (e.g., no Alberta Health Care, low income, or English is not first language).

Switchboard | 403-995-2600

View more information...

Switchboard

These services include:

  • answering incoming telephone calls
  • transferring telephone calls and
  • giving out authorized telephone numbers

Telephone

403-995-2600

Service Hours

Sunday: 8:00 am - 10:00 pm.
Monday: 8:00 am - 10:00 pm.
Tuesday: 8:00 am - 10:00 pm.
Wednesday: 8:00 am - 10:00 pm.
Thursday: 8:00 am - 10:00 pm.
Friday: 8:00 am - 10:00 pm.
Saturday: 8:00 am - 10:00 pm.

Tuberculosis Testing | 403-995-2600

Wait Times

Yes

Multiple Languages

Yes
View more information...

Tuberculosis Testing

Offers free tuberculosis (TB) skin testing to eligible Albertans. The Mantoux skin test is not recommended to diagnose TB.

Testing is done at public health centres throughout the province:

If you are not eligible for free testing but still need to be tested there will be a charge for the test.

 

For travel or work related TB testing contact the Travel Health Services in your area. With the exception of Edmonton, you would contact the Immunization Business Unit to have school or work-related TB skin testing done.

Telephone

403-995-2600

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Eligibility includes:

  • recent contact with known TB cases
  • people with medical conditions/therapies that increase risk of progressing from latent tuberculosis infection (LTBI) to active TB (HIV/AIDS, transplantation, on dialysis for chronic renal failure, silicosis, cancer of the head and neck, being treated with immunosuppressive drugs)
  • all refugees less than age 50 who are from a country where TB is common AND who have immigrated here in the last 2 years
  • foreign-born children up to and including age 14 who have lived in a country where TB is common AND who have immigrated here within the past 2 years

Wait times

Wait times vary.

Fees

There is a charge for anyone not meeting the eligibility criteria.

Urgent Care Services | 403-995-2600

Service hours

Open 7 days a week, including statutory holidays.

Wait Times

Yes
View more information...

Urgent Care Services

Urgent care services are for people who have unexpected but non-life-threatening health concerns that usually require same-day treatment. Some examples include broken bones, sprains, lacerations, asthma, dehydration, pain and infections.

All patients are seen according to the urgency of their health condition, with the sickest patients being seen first.

For more information please call Health Link by dialing 811

In case of emergency dial 911

Telephone

403-995-2600

Service Hours

Sunday: 8:00 am - 10:00 pm.
Monday: 8:00 am - 10:00 pm.
Tuesday: 8:00 am - 10:00 pm.
Wednesday: 8:00 am - 10:00 pm.
Thursday: 8:00 am - 10:00 pm.
Friday: 8:00 am - 10:00 pm.
Saturday: 8:00 am - 10:00 pm.

Wait times

Patients are triaged and seen in order of medical priority.

Volunteer Resources | 403-933-6564

Multiple Languages

Yes
View more information...

Volunteer Resources

Our volunteer roles share a commitment to improving the quality of the patient and family experience.

Volunteers are:

  • way-finders who help guide patients and families around our busy facilities,
  • friendly visitors who spend time with our socially isolated patients,
  • patient and family advisors who provide input and direction to AHS on numerous committees,
  • supporters of our volunteer retail operations - where the proceeds are returned to AHS to provide patient care and comfort.

For general information about volunteering with AHS please visit our website.

Telephone

403-933-6564

Service language options

Languages other than English in which this service may be delivered.

Well Child Services | 403-944-7200, 811 (immunization appointments only), 403-995-2600

Service hours

Open alternate Saturdays.

Multiple Languages

Yes
View more information...

Well Child Services

Provide appointments for:

  • routine vaccination (2, 4, 6, 12, 18 months and 4 years of age)
  • health education, health promotion and support for parents related to adjustment to parenthood, breastfeeding, infant feeding, nutrition and healthy eating, normal growth and development, etc.
  • health assessment and screening to identify health concerns
  • information and referral to community services, and community partnerships

There are 20 Community Health Centres (8 urban and 12 rural) across the Calgary Zone.

To book an immunization appointment only, dial 811 Monday to Friday 8:00 AM to 6:00 PM.

Telephone

403-944-7200, 811 (immunization appointments only), 403-995-2600

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 8:00 pm.
Thursday: 8:00 am - 8:00 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Families with infants and / or children aged 2 months to 5 years of age requiring routine well child appointments.

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