After you've linked your personal health record (PHR) to Alberta Netcare and begin seeing your prescription history information, you may notice that some prescriptions seem to be missing.  

There are 3 possible reasons for this:
1) There may be a delay between the time the pharmacy fills your prescription and the time when it appears in your PHR. Check back again in a few days - it should be there.
2) Some pharmacies aren't part of the pharmacy information network (PIN), which is where Alberta Netcare gets this information. Most of these pharmacies are within hospitals. Please check with your pharmacy to make sure it's connected to Alberta Netcare.
3) The pharmacy doesn't have your correct name or birthdate on file. Check with your pharmacy to make sure their record is correct (the same as your Alberta Personal Health Card).​

If you think the information that's been transferred into your personal health record is wrong or doesn't belong to you, please report this issue right away to eHealth Support Services at 1-800-315-6028 between 7 a.m. and 7 p.m. (MST) Monday to Friday.​ 

Seeing the yellow "Infobutton" beside a record in your medication widgets means a link to more information on this medication has been provided.

Please note:  If you're entering a medication into the widget and you can't find the name in the "auto-suggest" dropdown, check the spelling first. If you still can't find the name, the medication isn't in our database.