Home > Help >  Help
Facebook Tweet Email Share
Print the content on this page Decrease the font size of content Increase the font size of content

Main Content

Technical problems
Problems with Widgets

After you've linked your personal health record (PHR) to Alberta Netcare and begin seeing your prescription history information, you may notice that some prescriptions seem to be missing.  

There are 3 possible reasons for this:
1) There may be a delay between the time the pharmacy fills your prescription and the time when it appears in your PHR. Check back again in a few days - it should be there.
2) Some pharmacies aren't part of the pharmacy information network (PIN), which is where Alberta Netcare gets this information. Most of these pharmacies are within hospitals. Please check with your pharmacy to make sure it's connected to Alberta Netcare.
3) The pharmacy doesn't have your correct name or birthdate on file. Check with your pharmacy to make sure their record is correct (the same as your Alberta Personal Health Card).​

If you think the information that's been transferred into your personal health record is wrong or doesn't belong to you, please report this issue right away to eHealth Support Services at 1-800-315-6028 between 7 a.m. and 7 p.m. (MST) Monday to Friday.​ 

Seeing the yellow "Infobutton" beside a record in your medication widgets means a link to more information on this medication has been provided.

Please note:  If you're entering a medication into the widget and you can't find the name in the "auto-suggest" dropdown, check the spelling first. If you still can't find the name, the medication isn't in our database.

​If there is new prescription history information in Alberta Netcare, it will be transfered every time you log in to your MyHealth.Alberta.ca account.  The transfer will include any new information up to midnight of the previous day.
​Always save your entry when you enter information into a widget. You'll be able to see the information right after you've saved it.

To download a copy of the information in your personal health record (PHR), you can create a PDF document.  You can save this file on your computer as well as print it. 

To create the PDF click "PHR Tools & Settings", then "Tools".  The first widget on the page is the "Download My Health Information".

Choose the information you want and in what format you want it, then click "Create Report". You'll see a dialogue box near the bottom of the screen asking '"Do you want to open or save Report xxxxxxx.pdf". Choose the option you want. ​

To report an issue please call eHealth Support Services at:
eHealth Support Services can't answer questions about symptoms.
For a medical emergency, call 911 right away.
For 24/7 nurse advice and general health information, call Health Link at 811.