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Technical problems
Problems with Tools

The pharmacy, clinic, or lab you visited may take a few days to enter the information into Alberta Netcare.

MyHealth Records checks for new Netcare information each time you log in to your account.

If you notice you have medicines missing from the Alberta Netcare Prescription Medicines section in the Medicines tool of MyHealth Records:

  • There may be a delay between the time the pharmacy fills your prescription and the time when it appears in your health record. You should see your newest prescriptions if you check back in a few days.
  • Some pharmacies aren't connected to Alberta Netcare, such as pharmacies in hospitals. Check with your pharmacy to see if they are connected to Alberta Netcare.
  • The pharmacy doesn't have your correct name or birthdate on file. Check with your pharmacy to make sure their record is correct. Their record should match the information on your Alberta Personal Health Card.

If you think the information in health record is wrong or does not belong to you, report this issue right away to MyHealth Records Support at 1-800-315-6028 between 8:15 a.m. a.m. and 4:30 p.m. (MT) Monday to Friday. 

To report an issue please call eHealth Support Services at:
eHealth Support Services can't answer questions about symptoms.
For a medical emergency, call 911 right away.
For 24/7 nurse advice and general health information, call Health Link at 811.