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Setting Up MyHealth Records
How do I set-up MyHealth Records?

Follow these steps to create a MyHealth Records account.

Step 1: Create a MyAlberta Digital ID.
MyAlberta Digital Identity (ID) gives quick and secure access to some online government services. You need a MyAlberta Digital ID to sign into MyHealth Records.

Step 2: Confirm your MyAlberta Digital ID
Once you have a MyAlberta Digital ID, start the process of verifying your MyAlberta Digital ID by confirming your identity with your Alberta driver’s license or identification card. Make sure to enter your personal information exactly as it appears on your Alberta Driver’s License or identification card.

Confirming your identity is the first step of the MyAlberta Digital ID identity verification process. When Alberta government systems confirm the existence of your Alberta driver’s licence or identification card with matching personal information, you receive a confirmation email, and a letter with an activation code to verify your MyAlberta Digital ID sent by regular mail. It should arrive within 10 days. The activation code is valid for 30 days.

Learn more about MyAlberta Digital ID and verifying your identity.

Step 3: Set up your MyHealth Records account.

  1. Go to MyHealth Records.
  2. Login using your MyAlberta Digital ID.
  3. Accept the User Agreement.
  4. Enter your Personal Health Number. This links your health information in Netcare to MyHealth Records.

Step 4: Verify you MyAlberta Digital ID
Verifying your MyAlberta Digital ID proves that you are who you say you are. This important step keeps your health information private and secure. When you receive your account activation code in the mail, you need to enter it on the Manage account page to complete the ID verification process. Make sure to verify your MyAlberta Digital ID within 30 days of your sign up to continue getting up-to-date Alberta lab results, medication, and immunization information in MyHealth Records. This is the final step of the identity verification process.

Follow MyAlberta Digital ID’s instructions to verify your identity.

If you have a problem when registering call eHealth Support Services at 1-800-315-6028 between 7 a.m. and 7 p.m. (MST ) Monday to Friday for assistance.


 

The gender shown in your MyHealth Records account is the same as the one shown on your Alberta Personal Health Card. The Government of Alberta is working towards making X an option under gender or sex within MyHealth Records and other government forms and websites.

FAQs

Q: I've listed my gender as X on my driver's license. Why doesn't it show up this way in MyHealth Records?

A: Currently, the gender shown in your MyHealth Records account is the same as the one shown on your Alberta Personal Health Card.

Q: When will I be able to change my gender to X in MyHealth Records?

A: The Government of Alberta is working towards making X an option under gender or sex.

Q: If I have questions about gender in MyHealth Records, who can I contact?

A: Please contact eHealth Support Services at 1-800-315-6028 for more information.

Your MyAlberta Digital ID has a feature called  "Identity Verification".  Identity verification is a process used to determine that you are who you say you are.  Only Alberta residents can verify their Digital ID.

To access MyHealth Records you must verify your MyAlberta Digital ID.   This is an important security feature to ensure that only you have access to your private health information.

How it Works

1) On your MyAlberta Digital ID account page, click the "Initiate Online Verification" button, and provide the required information from your Alberta Driver's License or Alberta ID Card.

2) You will receive an activation code in the mail.  The address registered to your identification is used.

3) You log in to your MyAlberta Digital ID account and enter the code you received.

Alberta Netcare is the Government of Alberta's provincial electronic health record system. It stores health information like your imaging results, prescription history, and lab results. The information in Alberta Netcare is added by healthcare facilities, services and providers throughout the province. To learn more, visit the Alberta Netcare website.

To report an issue please call eHealth Support Services at:
1-800-315-6028
eHealth Support Services can't answer questions about symptoms.
For a medical emergency, call 911 right away.
For 24/7 nurse advice and general health information, call Health Link at 811.