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Technical problems

Supported Operating Systems:

  • Apple: macOS, iOS
  • Google Android (Chrome OS is not currently supported)
  • Windows: 10, 8.1., 8, 7

Supported Browsers:

The latest version of each of the following browsers is supported, plus the 2 previous versions. If the current version of your operating system is unable to support the latest browsers, you will need to update your software.

Use the link provided to download the latest version of these browsers.

Some documents on this website are available as a PDF (xxxx.pdf). You need Adobe Acrobat Reader to open these files. You can download this program for free from Adobe. Check your computer to see if you already have this program before you download it (it is a large file).

​MyHealth.Alberta.ca, in accordance to Government of Alberta and Alberta Health Services Web Development practices, has made every effort to make this website accessible and easy to use for everyone. Current approved standards require that web content be developed using Web Content Accessibility Guidelines 2.0. Some guidelines may not be met in all cases. 

In addition, content on MyHealth.Alberta.ca does its best to make sure the content is easy to read and understand. ​

The pharmacy, clinic, or lab you visited may take a few days to enter the information into Alberta Netcare.

MyHealth Records checks for new Netcare information each time you log in to your account.

If you notice you have medicines missing from the Alberta Netcare Prescription Medicines section in the Medicines tool of MyHealth Records:

  • There may be a delay between the time the pharmacy fills your prescription and the time when it appears in your health record. You should see your newest prescriptions if you check back in a few days.
  • Some pharmacies aren't connected to Alberta Netcare, such as pharmacies in hospitals. Check with your pharmacy to see if they are connected to Alberta Netcare.
  • The pharmacy doesn't have your correct name or birthdate on file. Check with your pharmacy to make sure their record is correct. Their record should match the information on your Alberta Personal Health Card.

If you think the information in health record is wrong or does not belong to you, report this issue right away to MyHealth Records Support at 1-800-315-6028 between 8:15 a.m. a.m. and 4:30 p.m. (MT) Monday to Friday. 

To report an issue please call eHealth Support Services at:
eHealth Support Services can't answer questions about symptoms.
For a medical emergency, call 911 right away.
For 24/7 nurse advice and general health information, call Health Link at 811.