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Understanding security & privacy
How to keep your information private and secure

MyHealth Records protects the databases that store your health information, but you're responsible for protecting your information when using a computer or mobile device.

Tips to help keep your information private:

  • Create a strong password and don't share your username and password with anyone. If you write down your password, keep it in a safe place away from your computer.
  • Sign out of MyHealth Records when you're finished using it, including the web browser on your mobile device. If you do not sign out and your mobile device enters sleep mode, you will continue to be logged in to your MHR account. Always sign out of your account on all devices.
  • Don't leave your computer while you're signed in.
  • If you share a computer, make sure to sign out or others may be able to see your health information.
  • Clear your Internet browser cache and history regularly. This cleans out memory that may have some of your information stored.

If you use the Google Chrome browser it has an option to "Continue running background apps when Google Chrome is not running." For security reasons you should disable this feature.  If you're logged in to MyHealth Records and forget to sign out, someone else may be able to get into your MyHealth Records account if they start using the same computer.

To disable this feature:
1) Click on the Google Chrome menu (3 lines in the upper right of your Chrome browser).
2) Click "Settings".
3) Scroll to the bottom and click "Show Advanced Settings." 
4) Scroll down to the heading "System" and make sure the option "Continue running background apps when Google Chrome is closed" isn't checked.

Always sign out of your MyHealth Records account when you're finished, before closing your browser, including your mobile device.

MyHealth Records is a secure account and you are the only one who has access to it. Be sure to keep your user name and password secure.

You should only share information from your health record with people you trust.  It is your decision whether to share information from your health records. You should not feel coerced when making this decision. If you believe you are being inappropriately pressured to share your information, please contact the Office of the Information and Privacy Commissioner to discuss your concerns.

Your health records are protected under the Health Information Act.  In accordance with this legislation, Alberta Health has technical safeguards, policies and processes in place to keep your information safe and secure. Your information will not be disclosed for activities such as research, or new features, without your consent.

To report an issue please call eHealth Support Services at:
eHealth Support Services can't answer questions about symptoms.
For a medical emergency, call 911 right away.
For 24/7 nurse advice and general health information, call Health Link at 811.