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Understanding security & privacy
How to keep your information private and secure

You have to create a password when you set up your account. Passwords keep your information private and secure.

MyHealth.Alberta.ca passwords must be between 8 and 32 characters and include at least 3 of the following:

  • ​a capital letter
  • a lowercase letter
  • a number
  • a symbol

A strong password is one that you'll remember, but be hard for others to guess.

Don't share your password with anyone!

MyHealth.Alberta.ca protects the databases that store your health information but you're responsible for the security of any computers or mobile devices you use.

Tips for keeping your information private:

  • Create a strong password and don't share your user name and password with anyone.
  • If you write down your password, make sure you keep it in a safe place away from your computer.
  • Be sure to sign out when you're finished using your personal health record and don't leave your computer unattended while you're signed in.  If you share a computer with family members who also have a personal health record,  make sure to sign out or the records may become visible to other family members.
  • Regularly clear your Internet browser cache and history. This cleans out the memory that might have some of your information stored.

The Google Chrome browser has an option  "Continue running background apps when Google Chrome is not running."    For security reasons you should disable this feature.  If you're working in your personal health record (PHR) and forget to sign out, someone else may be able to get back into your PHR if they start using the same computer.

To disable this feature, click on the Google Chrome menu (3 lines in the upper right of your Chrome broswer) and click "Settings".  Scroll to the bottom and click on "Show Advanced Settings".  Scroll down to the heading "System" and make sure the option "Continue running background apps when Google Chrome is closed" isn't checked.

Always remember to sign out of your MyHealth.Alberta.ca account when you're finished, before closing your browser. 

To report an issue please call eHealth Support Services at:
eHealth Support Services can't answer questions about symptoms.
For a medical emergency, call 911 right away.
For 24/7 nurse advice and general health information, call Health Link at 811.