Home > Help >  Help
Facebook Tweet Email Share

Main Content



Using MyHealth Records

When you first log into MyHealth Records, you will land on the MyHealth Records Dashboard. At the top of the screen you will see a blue message about protecting your privacy and security.  It reminds you to sign out of your account and close your browser when you are done using MyHealth Records. Click on the “X" to close the message.

On the top right of the page sits the “MyHealth Apps” tool. Clicking on the tool allows you to select: ​

  • My Personal Records tool: select My Personal Records to view your health record.
  • MyAHS Connect: select MyAHS Connect to enter your Connect Care account if you have one. MyAHS Connect is only for certain individuals who have a record with Alberta Health Services (AHS). Check with your health care provider to confirm if this applies to you.

Please note options may vary based on an individual’s available results.

MyHealth Records tool is available. Select “proceed” to open your records.​

Children’s COVID-19 Test Results Lookup tool is available to check your child’s test results.

Your Dashboard provides access to your account settings, identity verification, notifications, support and the ability to Sign Out. You also have access to the tools that you are authorized to utilize such as; My Personal Records and Children’s COVID-19 Test Result Lookup.

My Personal Records is your online secure account where you can manage your health information on a computer or mobile device. Some of your health information you can access includes:

  • Welcome
  • New Features
  • Immunizations
  • Medications
  • Lab Results
  • Blood Pressure
  • Share My Record​
  • Print Reports
  • Additional tools will become available as the needs increase.

MyAHS Connect is a secure online tool that lets Connect Care patients see their health information and stay in contact with their healthcare team. Other features include:

  • View important health information from your Connect Care health record from AHS and partner hospitals, facilities and programs such as test results, medicines and visit summaries
  • Communicate securely with members of your AHS and partner care teams, helping you to prepare for or follow up on a recent clinic visit
  • View past and future appointments with your AHS and partner care teams
  • Request updates to your Connect Care health record, such as changes to your allergies, medicines or current health problems
  • Share smartphone and medical device data (Apple Health, Google Fit, Fitbit, and Withings compatible devices) with your AHS and partner care teams
  • Share images and documents with your AHS and partner care teams
  • View and pay any fees you owe to AHS and partner care teams for things such as crutches and other types of medical equipment
  • Find out about research studies that may interest you

You can learn about Alberta Health Services Connect Care on the following site.

Parents and guardians can use this tool to check the COVID-19 test results for children under 18 years of age.

Parents and guardians can check results for their child’s most recent COVID-19 test result from the last 30 days. They need:

  • Their child’s Alberta Personal Health Number (from the Alberta Personal Health card); and
  • The date of the child’s most recent COVID-19 swab test from the last 30 days. (So, if the child had 2 COVID-19 swab tests within the last 30 days, then the parent should use the lookup tool to obtain results from the most recent test).

There are a few different results that parents see in the tool:

  • Positive
  • Negative
  • Not Ready
  • Test Result Not Found
  • Indeterminate
  • Invalid

When users get their test result, they can download and print or save a PDF version of the report.

In this section you will see your Identity Information from Alberta Netcare. Here is where you can update your email address and close your MyHealth Records account.

To close your account, follow the steps outlined below.

To change/update your email address in Account Settings, click “Update Email” blue button.

Enter details and confirm the new email, click “Update Email” blue button.

You can visit MyAlberta Digital ID website to update your MyHealth Records username or password. If you wish to update your MyHealth Records username or password, see steps below.

Once signed into your MyHealth Record, from your Dashboard click on Account settin​gs.  Below the “Close Account” button, you will see a hyperlink to “MyAlberta Digital ID”.

The link takes you directly to the “Manage account” page, scroll down to “Sign in information” box and click on the “Update” button.

Enter new username or change passwords from here.  Click blue “Update” button when finished.​

This section shows you the status of your verification from registering with the MyAlberta Digital ID program. This registration allows you to have secure access to online services provided. The status will vary depending on your verification level (basic account versus verified account).

After requesting MyHealth Records notifications, this tool will show you a summary of all notifications about updates to your record.

This section has quick links to the MyHealth Records and MyAlberta Digital ID, and commonly asked questions. It includes a link to change your password.

To change your password click “Change Password” on the right hand side.

Scroll to the bottom of the page and select “Update” beside Sign in information.

Enter all required fields and click the blue button “Update.”​

Click here to sign out of the MyHealth Records application and be sure to clear cache and close your browser.

To report an issue please call eHealth Support Services at:
eHealth Support Services can't answer questions about symptoms.
For a medical emergency, call 911 right away.
For 24/7 nurse advice and general health information, call Health Link at 811.