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Understanding security & privacy
Only you and apps you authorize (such as Alberta Netcare Connector) can access the information in your personal health record. Every time a change is made to your record, that information is noted in your Record History. You can see your record history at any time.

To see a history of activity in your MyHealth.Alberta.ca HealthVault record, go to Create & Manage Records. Click "Record History" and follow the instructions and prompts.​
​To see a history of activity in your personal health record, go to "Create & Manage Records" and click "Record History".
If you feel there's an issue with the security or privacy of your health information, please  call eHealth Support Services at 1-800-315-6028 between 7 a.m. and 7 p.m. (MST ) Monday to Friday.​
Your personal health information is kept secure and private in your personal health record (PHR). The PHR is managed by Alberta Health Services on behalf of the Government of Alberta. Your personal  information is hosted behind firewalls, and industry standard encryption is used to protect your information. 

The PHR uses HealthVault as the secure database to store all your personal health information. Only you and the apps that you authorize, will be able to access or make changes to your information.  ​

MyHealth.Alberta.ca only uses the information in the personal health record that it needs to operate the system and support users.

MyHealth.Alberta.ca doesn't share your information without your consent, except when it's legally required. An example of this would be a subpoena or other court order. 

MyHealth.Alberta.ca respects your privacy and will keep your health and personal information private . We follow the high standards set by Government of Alberta privacy and security policies and standards, and provincial healthcare legislation.

Please review the MyHealth.Alberta.ca usage agreement for more details.

If you have any questions about how your information is collected, used, and disclosed in the PHR, please see the MyHealth.Alberta.ca Privacy Policy, or contact the Health Information Act Help Desk at (780) 427-8089 (toll-free 310-0000) or by email at hiahelpdesk@gov.ab.ca. ​

When you create a personal health record (PHR), all the data you put into your PHR is stored in HealthVault. HealthVault is a secure application that helps you gather, store, use, and share health information for you and your family.

Apps such as Netcare Connector and PHR can't access your information in HealthVault without your permisson. When you activate the PHR feature, you'll be guided through screens where you can authorize each of the apps you'll need. ​

Identity verification is a process to determine that you are who you say you are.  If you decide you want to become identity verified, you can do this online through the Service Alberta MyAlberta Digital ID​ website.  To become verified you will need an Alberta Driver's License or an Alberta ID card. ​

Identity verification allows you to take advantage of additional features on MyHealth.Alberta.ca (Connect to Alberta Netcare feature).​ Additional governmental services may also become available as a result of verifying your identity.
​You can delete any information you've entered into your personal health record (PHR). You can also deactivate your PHR and close your MyHealth.Alberta.ca account any time you wish. If you want to edit or delete records or deactivate your PHR, go to your MyHealth.Alberta.ca account management pages.

You have to create a password when you set up your account. Passwords keep your information private and secure.

MyHealth.Alberta.ca passwords must be between 8 and 32 characters and include at least 3 of the following:

  • ​a capital letter
  • a lowercase letter
  • a number
  • a symbol

A strong password is one that you'll remember, but be hard for others to guess.

Don't share your password with anyone!

MyHealth.Alberta.ca protects the databases that store your health information but you're responsible for the security of any computers or mobile devices you use.

Tips for keeping your information private:

  • Create a strong password and don't share your user name and password with anyone.
  • If you write down your password, make sure you keep it in a safe place away from your computer.
  • Be sure to sign out when you're finished using your personal health record and don't leave your computer unattended while you're signed in.  If you share a computer with family members who also have a personal health record,  make sure to sign out or the records may become visible to other family members.
  • Regularly clear your Internet browser cache and history. This cleans out the memory that might have some of your information stored.

The Google Chrome browser has an option  "Continue running background apps when Google Chrome is not running."    For security reasons you should disable this feature.  If you're working in your personal health record (PHR) and forget to sign out, someone else may be able to get back into your PHR if they start using the same computer.

To disable this feature, click on the Google Chrome menu (3 lines in the upper right of your Chrome broswer) and click "Settings".  Scroll to the bottom and click on "Show Advanced Settings".  Scroll down to the heading "System" and make sure the option "Continue running background apps when Google Chrome is closed" isn't checked.

Always remember to sign out of your MyHealth.Alberta.ca account when you're finished, before closing your browser. 

When you register, you have to accept a User Agreement​. By clicking “I Agree” you're saying that you've read the agreement and agree to the terms and conditions.

From time to time new features may be added to the MyHealth.Alberta.ca that may change the existing agreement. Since you have access to these features, you'll have to read and accept the new agreement.

To report an issue please call eHealth Support Services at:
eHealth Support Services can't answer questions about symptoms.
For a medical emergency, call 911 right away.
For 24/7 nurse advice and general health information, call Health Link at 811.