Home > Help >  Help
Facebook Tweet Email Share

Main Content



Understanding security & privacy

Only you and the people you give permission to can access your information in MyHealth Records. Every time a change is made to your record, that information is stored in your record History. You can see your record History at any time.

To see a history of activity in MyHealth Records, go to
1) Tools and Settings
2) Profile
3) History

​To see a history of activity in your MyHealth record:
1) Click Tools and Settings
2) Click Profile
3) Click History

If you feel there is an issue with the security or privacy of your health information, call MyHealth Records Support at 1-800-315-6028 between 8:15 a.m. a.m. and 4:30 p.m. (MT) Monday to Friday.

Your personal health information in MyHealth Records is protected and kept private. MyHealth Records is managed by Alberta Health on behalf of the Government of Alberta. Your personal information is protected by firewalls and other web-based information protection tools called industry-standard encryption.

MyHealth Records uses a secure database to protect and store your personal health information. Only you and the people or apps you give permission to can access or make changes to your information.

MyHealth Records doesn't share your information without your consent, unless your information is needed for legal reasons (such as a subpoena or other court order).

MyHealth Records respects your privacy and will keep your health and personal information private. We follow the Government of Alberta's privacy and security policies and standards-and provincial healthcare laws.

Please review the MyHealth Records User Agreement for more information.

If you have questions about how your information is collected and used, please see the MyHealth Records Privacy Policy or contact the Health Information Act Help Desk at:
780-427-8089 or 310-0000 (toll-free)


Your MyAlberta Digital ID has a feature called "Identity Verification". When you verify your digital identity, you are proving that you are who you say you are. This important step keeps your health information private and secure. Only Alberta residents can verify their Digital ID.

Make sure to verify your MyAlberta Digital ID within 30 days of your sign up to continue getting up-to-date Alberta lab results, medication, and immunization information in MyHealth Records. This is the final step of the identity verification process.

Learn more about MyAlberta Digital ID and verifying your identity.

See the Account Set-up Guide for more information on setting up your MyHealth Records account.

​You can delete any information you've entered into your health record. You can also close your MyHealth Records account at any time.

If you want to delete records:
1) choose the record you want to delete
2) click Tools and Settings
3) click Profile
4) click Delete this record

MyHealth Records protects the databases that store your health information, but you're responsible for protecting your information when using a computer or mobile device.

Tips to help keep your information private:

  • Create a strong password and don't share your username and password with anyone. If you write down your password, keep it in a safe place away from your computer.
  • Sign out of MyHealth Records when you're finished using it, including the web browser on your mobile device. If you do not sign out and your mobile device enters sleep mode, you will continue to be logged in to your MHR account. Always sign out of your account on all devices.
  • Don't leave your computer while you're signed in.
  • If you share a computer, make sure to sign out or others may be able to see your health information.
  • Clear your Internet browser cache and history regularly. This cleans out memory that may have some of your information stored.

If you use the Google Chrome browser it has an option to "Continue running background apps when Google Chrome is not running." For security reasons you should disable this feature.  If you're logged in to MyHealth Records and forget to sign out, someone else may be able to get into your MyHealth Records account if they start using the same computer.

To disable this feature:
1) Click on the Google Chrome menu (3 lines in the upper right of your Chrome browser).
2) Click "Settings".
3) Scroll to the bottom and click "Show Advanced Settings." 
4) Scroll down to the heading "System" and make sure the option "Continue running background apps when Google Chrome is closed" isn't checked.

Always sign out of your MyHealth Records account when you're finished, before closing your browser, including your mobile device.

MyHealth Records is a secure account and you are the only one who has access to it. Be sure to keep your user name and password secure.

You should only share information from your health record with people you trust.  It is your decision whether to share information from your health records. You should not feel coerced when making this decision. If you believe you are being inappropriately pressured to share your information, please contact the Office of the Information and Privacy Commissioner to discuss your concerns.

Your health records are protected under the Health Information Act.  In accordance with this legislation, Alberta Health has technical safeguards, policies and processes in place to keep your information safe and secure. Your information will not be disclosed for activities such as research, or new features, without your consent.

When you register for MyHealth Records, you have to accept a User Agreement. When you click “I Agree” this means that you've read the agreement and agree to the terms and conditions.

When new features are added to MyHealth Records you'll need to read and accept the new User Agreement.

To report an issue please call eHealth Support Services at:
eHealth Support Services can't answer questions about symptoms.
For a medical emergency, call 911 right away.
For 24/7 nurse advice and general health information, call Health Link at 811.