Home > Help >  Help
Facebook Tweet Email Share
Print the content on this page Decrease the font size of content Increase the font size of content

Main Content

Managing your MyHealth.Alberta.ca account
Activating account features

To activate your personal health record (PHR) go to your MyHealth.Alberta.ca account management pages and click the Account Features tab.  An active feature will have a green box with a check mark to the left of it. Features that aren't active will have an empty box.

Click Activate and follow the instructions and prompts.

Activating the PHR requires that you create a HealthVault account and authorize the PHR "app" to be able to access the HealthVault account.

For further information, download the PHR activation guide​.


A MyHealth.Alberta.ca HealthVault account is created when you activate the personal health record feature of your MyHealth.Alberta.ca account. Each person who uses MyHealth.Alberta.ca HealthVault must have their own account.

A MyHealth.Alberta.ca HealthVault record stores health information for 1 person. An account can hold records for many people. Each record can be managed separately from other records.​

​When you activate your MyHealth.Alberta.ca personal health record (PHR) you'll also create a MyHealth.Alberta.ca HealthVault account. MyHealth.Alberta.ca HealthVault is a secure data storage feature used to keep all your health information.  Information you enter into your PHR, information from a medical device, or information from another data source can all go into your MyHealth.Alberta.ca HealthVault account. 

Your MyHealth.Alberta.ca HealthVault account is yours, so only you decide who can see, use, add, and share info, and which health apps have access to it.

MyHealth.Alberta.ca HealthVault won't share your health information to any other app or service without your permission.

​The Connect to Alberta Netcare feature allows you to have a copy of your prescription fill history from Alberta Netcare transfered into your personal health record. To make sure your information is always secure and private you'll have to verify your identity​ before you can use this feature.​


Alberta Netcare is the Government of Alberta's provincial electronic health record. It's used to store your health information, like diagnostic imaging, prescription history information, lab results, and other information. The information is entered by Alberta pharmacies, hospitals, clinics, labs, imaging facilities, and specialists.

A feature of your MyHealth.Alberta.ca account is the ability to link to Alberta Netcare and transfer information stored there (prescription history information) into your personal health record.

The identity verification process begins with your MyAlberta Digital ID.  Follow the instruction for verification which are available to you on their website.

Once verified with MyAlberta Digital ID we will receive the updated information the next time you sign into your MyHealth.Alberta.ca account.  The system will walk you through the completion of this process.​

When you link your personal health record to Alberta Netcare, you will receive a download of your prescription fill history.  

When you complete identity verification of your MyAlberta Digital ID and you log into your MyHealth.Alberta.ca account, you want to link your personal health record to Alberta Netcare to receive your prescription fill history.

If you select yes, you will be asked to provide your personal health number, and a search will be initiated to match your verified identity with your health records in Netcare.

Once your record is found you can link it to your personal health record.  When complete the last 3 months of prescription fill history will appear in the medication widget in your personal health record.

If for some reason, you need to change the record receiving the information from Alberta Netcare, you can do so by clicking on the Manage Linked Records tab of your account pages.  This tab appears after you have completed linking your personal health record to Alberta Netcare.

Please Note:  You can have more than one record in your personal health record.  You may set up a record for a child for example.  When linking a record to Alberta Netcare keep in mind that is it the verified identities record and the name of the record you link to will have the name overwritten with the name of the verified identity.​

To report an issue please call eHealth Support Services at:
eHealth Support Services can't answer questions about symptoms.
For a medical emergency, call 911 right away.
For 24/7 nurse advice and general health information, call Health Link at 811.