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MYHEALTH ALBERTA ACCOUNT HELP CENTRE
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The Alberta Wallet streamlines your interactions with government services and offers a secure, private and convenient way to access Government of Alberta-issued credentials such as the Mobile Health Card.
Before you begin, ensure you have:
Adding your card:
Do not print of screenshot a Mobile Health Card. Only live QR codes are accepted.
Video tutorial:
How to download, access, and manage your card Using your Mobile Health Card on a mobile device
Who can do this: If you are 14 years or older, you can share your Mobile Health Card with someone you trust through your My Personal Records.
How to share:
How to download, access, and manage your card
Once someone has shared their card with you and you've received their passcode:
You will be returned to your wallet with their card now available.
Already have access to someone's shared record? Select their name from the menu in the top right of My Personal Records to download their card the same way you'd download your own.
Sharing your card
You can request Mobile Health Cards for your children by verifying your relationship.
To add a child's health card to your wallet:
If approved, the card is issued immediately to your Alberta Wallet. You may be asked for documentation to confirm your relationship.
If you can't be verified automatically: You will see: "Unfortunately, we were unable to validate the information you submitted."
This usually means your family information needs updating, your child isn't linked to your AHCIP account, or custody/guardianship needs confirming.
You can upload further documentation to verify your relationship. If you do not have the required documents, contact us for help at 1-844-743-1905.
To resolve it:
Mobile Health Card for children under 16
To remove a Mobile Health Card from your Alberta Wallet:
Re-downloading a Mobile Health Card other than your own is the same process for all people such as your child, parent/guardian or spouse.
If you need help signing up for MyHealth Alberta Account, call MyHealth Alberta Account Support at 1-844-401-4016 between 8:15 a.m. and 4:30 p.m. (MT), Monday to Friday or ask the MyHealth Alberta Digital Assistant.
For questions about the Alberta Health Care Insurance Plan (AHCIP), contact AHCIP.
For questions about the Alberta Wallet, call 1-844-743-1905 between 8:15am and 4:30pm (MT), Monday to Friday.
My home address can't be verified.