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General Information

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Other services

Referral Needed

Yes

Wait Times

Yes

Multiple Languages

Yes
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Acute Medical Sports Injury and Fracture Clinic

Assesses and treats both adult and pediatric patients with the following acute injuries:

  • fractures not requiring emergent surgery
  • soft tissue acute sports injuries
  • ultrasound guided joint aspirations and injections

Also provides acute management of all sports related injuries including:

  • concussion (sports related only)
  • sprains
  • muscles strains
  • contusions

This clinic does not assess long-standing chronic injuries or chronic back pain, or neck injuries.

Telephone

780-342-4123

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Referral required. Patients will not be seen without one.

Wait times

3 Weeks

Patients will be called to book an appointment for 2-3 weeks after referral recieved.

Addiction and Mental Health - Community Services, Adult | 780-342-4027, 780-424-2424 (Access 24/7)

Wait Times

Yes

Multiple Languages

Yes
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Addiction and Mental Health - Community Services, Adult

Individuals utilizing services will often have complex needs, with some needing more intensive support and treatment; but in either case are able to live independently or with minimal support in the community. Care is coordinated by a mental health provider and / or addiction counselor. Goal directed services are tailored to the needs of individual clients. Length of treatment is mutually determined between client and provider.

Telephone

780-342-4027, 780-424-2424 (Access 24/7)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Over 18 years of age. Have mental illness and / or addiction concerns.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Cafeteria Services | 780-342-4171

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Cafeteria Services

Cafeteria services offer food and beverages at Alberta Health Services facilities. Catering services and vending machines are available at some sites. Each cafeteria services site team is dedicated to creating great food, inspiring healthy eating, and providing outstanding customer service to support the health of Albertans.

**Please note hours of operation may vary from site to site.

Telephone

780-342-4171

Service Hours

Monday: 7:30 am - 2:30 pm.
Tuesday: 7:30 am - 2:30 pm.
Wednesday: 7:30 am - 2:30 pm.
Thursday: 7:30 am - 2:30 pm.
Friday: 7:30 am - 2:30 pm.

Fees

Food is available for purchase.

Wait Times

Yes

Multiple Languages

Yes
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Child and Adolescent Health Clinic

School-Aged Adolescent Service: For school-aged children and teenagers dealing with social / emotional / behavioural, developmental issues in the northeast community.

Telephone

780-342-4033

Service Hours

Monday: 8:30 am - 5:00 pm.
Tuesday: 8:30 am - 5:00 pm.
Wednesday: 8:30 am - 5:00 pm.
Thursday: 8:30 am - 5:00 pm.
Friday: 8:30 am - 5:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Service targeted to school-aged children and teenagers dealing with social / emotional / behavioural developmental issues in the northeast community.

Wait times

2 Months

An estimated wait time will be provided at the time of confirmation of referral recieved.

Community Audiology Services | 1-888-925-4044 (Central Intake)

Service hours

Operating hours and service availability may be impacted due to the COVID-19 situation. Please call for information on service hours.

Wait Times

Yes

Multiple Languages

Yes
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Community Audiology Services

Services include:

  • standard hearing assessment and follow-up for anyone 6 months and older
  • follow-up recommendations and management of hearing loss

Clinic doesn't offer hearing aid services. These services are accessed privately.

Telephone

1-888-925-4044 (Central Intake)

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Eligibility includes:

  • Ages 3 years old and older

Wait times

An estimated wait time will be provided at the time of appointment booking.

Multiple Languages

Yes
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Diabetic Nephropathy Prevention Clinics - Alberta Kidney Care - North

This service:

  • assesses people with diabetes to help prevent or delay diabetic nephropathy
  • teaches about diabetic nephropathy
  • provides information about managing diabetes, hypertension, and cholesterol

Telephone

780-342-4261, 780-342-4262, 780-342-4263

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Emergency Services | 780-342-4056

Service hours

Available 24 a day, 7 days a week.

Wait Times

Yes

Multiple Languages

Yes
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Emergency Services

If you have an emergency, call 911.

Emergency departments:

  • take care of people that are very sick or injured on a priority basis. This means the sickest people are seen first. If you go to an emergency department for care that isn't urgent, you will not likely be seen right away.
  • provide medical care, which includes assessment and treatment
  • stabilize people and get them ready to transport to a higher level of care facility (if needed)
  • provide follow-up care including referrals to a family doctor or specialist (if needed)

Emergency Department wait times are now available for Calgary, Edmonton, Lethbridge, Medicine Hat and Red Deer.

Get the right care when you need it, to learn more visit Know Your Options

This service may be impacted by the COVID pandemic. View the Hours of Operations to see if the location has been impacted. Visit https://ahs.ca/covid for up-to-date information.

Telephone

780-342-4056

Service language options

Languages other than English in which this service may be delivered.

Wait times

We can’t predict how long you will need to wait in the emergency department. Patients are assessed (triaged) using a standard scoring system called the Canadian Triage and Acuity Scale (CTAS) to see how urgent their health needs are.

Family Health Clinic | 780-342-4038

Multiple Languages

Yes
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Family Health Clinic

Provides people in Northeast Edmonton with health care services in a teaching clinic. This service tries to help people who might have issues accessing healthcare, including low-income families, recent immigrants or refugees, indigenous peoples, elderly people who are frail, and people with mental illness. This is a teaching clinic for the University of Alberta’s Faculty of Medicine, Department of Family Medicine. It trains resident doctors and medical, nursing, and nurse practitioner students.

Telephone

780-342-4038

Service Hours

Monday: 8:15 am - 4:00 pm.
Tuesday: 8:15 am - 4:00 pm.
Wednesday: 8:15 am - 4:00 pm.
Thursday: 8:15 am - 4:00 pm.
Friday: 8:15 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Clients must live in Northeast Edmonton.

General Pediatric Clinic | 780-342-4168

Service hours

Closed weekends and stat holidays.

Wait Times

Yes

Multiple Languages

Yes
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General Pediatric Clinic

Assessment and treatment provided to the pediatric patient with complex and/or multiple health issues.
Partnered with the NECHC Child Asthma Clinic and Child Adolescent Health Clinic.

Telephone

780-342-4168

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Service targeted to:

  • 0 -17 years

Wait times

4 Months

All referrals triaged by Health Providers. May be 2-4 months to be seen.

Service hours

Available 24 a day, 7 days a week.

Wait Times

Yes

Multiple Languages

Yes
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General Radiography (X-Ray)

General Radiography uses x-rays to produce images of the structures inside the body, particularly bones. X-ray beams can pass through the body, but they are absorbed in different amounts depending on the density of the material they pass through.

Telephone

780-342-4144

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Multiple Languages

Yes
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Health Information - Access and Disclosure

In accordance with Alberta's Health Information Act, this is a service which enables the release of individually identifiable health information with or without the consent of an individual.

For health information, please contact the hospital or health care centre where you received treatment.

For detailed instructions, frequently asked questions and forms, please visit Access & Disclosure | Alberta Health Services.

Telephone

780-342-4117

Service Hours

Monday: 7:00 am - 3:00 pm.
Tuesday: 7:00 am - 3:00 pm.
Wednesday: 7:00 am - 3:00 pm.
Thursday: 7:00 am - 3:00 pm.
Friday: 7:00 am - 3:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Fees

A basic fee of $25.00 is applied to all requests which includes up to 20 pages depending on record format i.e. paper, electronic or microfilm record. Each additional page costs from .25 to .50 cents per page. Additional costs may apply. Fees are applied in accordance with the Health Information Act.



Fee Reductions

If you are unable to pay the fee, please submit evidence of financial hardship.

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Health Information / Records Management

Completes patient charts, collects data, data entry and coding, collects patient information, dictates notes, and transcribes inpatient and outpatient charts.

Telephone

780-735-4222

Service Hours

Monday: 7:45 am - 4:00 pm.
Tuesday: 7:45 am - 4:00 pm.
Wednesday: 7:45 am - 4:00 pm.
Thursday: 7:45 am - 4:00 pm.
Friday: 7:45 am - 4:00 pm.

Fees

There is a fee for copies of health records.

Hospitals | 780-342-4000

Multiple Languages

Yes
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Hospitals

To access contact information and a list of services offered, select a hospital.

Search through a complete list of progams and services, or hospital and facility information with the following:

Find Healthcare:

Telephone

780-342-4000

Service language options

Languages other than English in which this service may be delivered.

Laboratory Services | 780-342-4142

Service hours

This lab will serve hospital inpatient, Ambulatory Clinic patients, by physician or clinic referral only.

Outpatient Collection site hours of operations:
Monday to Friday 8:00 AM - 4:00 PM

Walk ins accepted until 30 minutes before closing.
Closed Saturdays, Sundays and Statutory holidays.

Alternate Patient Service Centres offer both appointment and walk-in services for all patients that require lab work. Book online at https://qme.dynalife.ca/ or call 1-877-702-4486 to make an appointment.

Wait Times

Yes
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Laboratory Services

Laboratory Services provides collection of blood and body fluids for tests ordered by your doctor or healthcare provider including a comprehensive range of routine and specialized lab testing and clinical consultations:

  • blood and body fluid sample collection
  • biochemistry and toxicology
  • electrocardiogram (ECG)
  • genetics and genomics
  • urinalysis
  • transfusion medicine
  • hematology
  • coagulation studies
  • microbiology
  • public health testing
  • serology
  • surgical pathology
  • cytopathology
  • autopsy pathology
  • student practicum training for medical lab technologists and medical lab assistants

Note: Some locations may not offer the full range of testing. To confirm availability of a specific test, contact the location.

APL Booking Line: 1-877-702-4486 or book online.

Telephone

780-342-4142

Service Hours

Monday: 8:00 am - 5:00 pm.
Tuesday: 8:00 am - 5:00 pm.
Wednesday: 8:00 am - 5:00 pm.
Thursday: 8:00 am - 5:00 pm.
Friday: 8:00 am - 5:00 pm.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Lost and Found | 780-342-4055 (Security)

Service hours

Available 24 a day, 7 days a week.
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Lost and Found

Please call the Security Office to see if your item has been found.

Telephone

780-342-4055 (Security)

Service hours

Appts for Dietitians vary call for information.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Nutrition Counselling - Adult, Pregnancy and Pediatrics

The majority of teaching is one-to-one, however, group sessions may be offered to promote enhanced learning of clients. Nutrition information and resources can be found on Alberta health Services Healthy Eating Starts and at MyHealth.Alberta.ca

Additional Services:

Telephone

780-735-4963

Service Hours

Tuesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Adults, 18 years and older

Wait times

An estimated wait time will be provided at the time of appointment booking.

Patient Information | 780-342-4000

Service hours

Available 24 a day, 7 days a week.
View more information...

Patient Information

Services offered:

  • responding to patient location inquires
  • providing direction on a patients whereabouts

Telephone

780-342-4000

Pediatric Community Rehabilitation | 1-888-925-4044 (Central Intake)

Wait Times

Yes

Multiple Languages

Yes
View more information...

Pediatric Community Rehabilitation

We want to understand what's important to your child and family. Services are goal-driven; starting and continuing services is based on having functional reasons / goals for rehabilitation. Therapists will work with parents to provide the tools and strategies to apply in the context of their home and life. Therapy may look like 'play', depending on your child's age. We will work together so you and your child are supported to move to the next developmental stage or between providers and services. Services are provided by phone, zoom and some in person sessions as determined by your therapist. They may be in a group or one to one. Services provided are related to (neuro) developmental conditions and / or medical conditions.

Occupational Therapy 0- 18 years services children and their families with self - care; motor development and eating, feeding and swallowing.

  • motor development
  • self - care
  • participation in activities typical for their development
  • eating, feeding and swallowing
  • self/emotional regulation
  • sensory processing
  • assistive technology
  • mobility and positioning equipment: walkers, standing frames, Feeder Seats and basic wheelchairs

Physiotherapy 0-18 years services children and their families with development and movement.

  • motor development
  • movement and function
  • torticollis
  • mobility and positioning equipment: walkers, standing frames, Feeder Seats and basic wheelchairs

Speech Language Pathology 0-18 years services children and their families with communication and eating, feeding, and swallowing.

  • pronouncing speech sounds
  • understanding and listening to spoken language (0-5 years only)
  • using words to communicate thoughts and ideas (0-5 years only)
  • speaking smoothly and easily (stuttering)
  • using gestures, pictures, communication boards to communicate (augmentative & alternative communication, AAC)

We work closely with our pediatric rehabilitation partners to ensure referrals go to the right place and services are offered within the most appropriate program.

Telephone

1-888-925-4044 (Central Intake)

Service Hours

Monday: 8:30 am - 4:45 pm.
Tuesday: 8:30 am - 4:45 pm.
Wednesday: 8:30 am - 4:45 pm.
Thursday: 8:30 am - 4:45 pm.
Friday: 8:30 am - 4:45 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

  • Speech Language Pathology: a broad range of health and developmental services are offered for children 0-5 years.
  • Children and youth 6 to 18 years with significant change in their medical or (neuro) developmental condition, injury, medical intervention, surgery or illness.
  • Occupational Therapy and Physiotherapy: a broad range of health and developmental services are offered for children 0-5 years.
  • May be ineligible for some services if they are receiving supports through Alberta Education or Family Support for Children with Disabilities (FSCD) services.

Wait times

3 Months

An estimated wait time will be provided at the time of appointment booking.

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Protective Services

Protective Services responsibilities include:

  • safety of patients, staff, and visitors
  • protection of hospital and personal property
  • patrolling and observing activities in all areas of the hospital
  • prevention and detection of criminal activities
  • investigations conducted into security and fire-related matters
  • responding to security alarms, fire alarms, medical emergencies, hazardous situations
  • access control
  • lost and found
  • fire safety
  • safe walking
  • assisting with parking

Service language options

Languages other than English in which this service may be delivered.

Registration | 780-342-4000

Service hours

Available 24 a day, 7 days a week.
View more information...

Registration

Patient Registration registers:

  • and pre-registers patients and collects demographic and financial information
  • patients for inpatient admissions, ambulatory clinic appointment, and emergency department services

Telephone

780-342-4000

Sexual Assault Response Team | 780-735-3440 (SART)

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
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Sexual Assault Response Team

The Sexual Assault Response Team (SART) is a team of Registered Nurses with specialized education in sexual assault care. They serve 11 Edmonton area emergency rooms 24 hours a day, 7 days a week, and 365 days a year.The team provides compassionate, confidential, culturally sensitive, and nonjudgmental care to individuals who have been sexually assaulted in the last 7 days with or without police involvement. Care includes assessment, physical examination, testing for sexually transmitted infections (STIs) and pregnancy, giving medicine to prevent STIs and pregnancy, and referrals for counselling or other healthcare services.

Sexual Assault Resources

Community Resources

Addiction and Mental Health Service

Telephone

780-735-3440 (SART)

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Available to individuals aged 14 and older who have been sexually assaulted in the previous 7 days.

Children 13 years and younger who have been sexually assaulted should go to the Stollery within the first 3 days.

Switchboard | 780-478-5807

Service hours

Available 24 a day, 7 days a week.
View more information...

Switchboard

These services include:

  • answering incoming telephone calls
  • transferring telephone calls and
  • giving out authorized telephone numbers

Telephone

780-478-5807

Ultrasound | 780-342-4052

Wait Times

Yes

Multiple Languages

Yes
View more information...

Ultrasound

Ultrasound is an imaging test that captures images of soft tissue organs, blood vessels and tissues using high-frequency sound waves (no radiation). Ultrasound is also known as sonography.

Not all tests are offered at all sites. Call the location for more information.

Telephone

780-342-4052

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Volunteer Resources | 780-342-4081

Multiple Languages

Yes
View more information...

Volunteer Resources

Our volunteer roles share a commitment to improving the quality of the patient and family experience.

Volunteers are:

  • way-finders who help guide patients and families around our busy facilities,
  • friendly visitors who spend time with our socially isolated patients,
  • patient and family advisors who provide input and direction to AHS on numerous committees,
  • supporters of our volunteer retail operations - where the proceeds are returned to AHS to provide patient care and comfort.

For general information about volunteering with AHS please visit our website.

Telephone

780-342-4081

Service language options

Languages other than English in which this service may be delivered.

Women's Health Clinic | 780-342-4050

Multiple Languages

Yes
View more information...

Women's Health Clinic

Our service provides:

  • contraception councelling
  • prenatal care, support, and education
  • gynaecological care

Specializied support for women

  • single parents
  • high-risk lifestyles
  • teen mothers
  • new to Canada who have cultural and language barriers
  • in youth or other emergency shelters or transitional housing
  • in jail
  • in a residential drug treatment program

Telephone

780-342-4050

Service Hours

Monday: 8:00 am - 3:45 pm.
Tuesday: 8:00 am - 3:45 pm.
Wednesday: 8:00 am - 3:45 pm.
Thursday: 8:00 am - 3:45 pm.
Friday: 8:00 am - 3:45 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

All women.