Frequently asked questions

Your MyHealth Alberta Account consolidates access to multiple applications making it easier to access reliable health information, services, and programs.

In addition to My Personal Records, MyChart, and the Mobile Health Card, there are expanded health and well-being resources available for Albertans.

Signing in with your Alberta.ca Account provides access to your health information, services, and personalized health recommendations so you can better manage your well-being.

Albertans 14 years of age or older with a valid Alberta ID or driver's licence can create an Alberta.ca Account to access their MyHealth Alberta Account.

Existing MyHealth Records App users will see their current app update to MyHealth Alberta Account. Access to your health record using My Personal Records and MyChart remains the same, along with additional services and features.

Albertans signed in to a MyHealth Alberta Account can access My Personal Records, MyChart, and additional services to help manage their health and well-being. Your experience using these services remains unchanged.

To create a MyHealth Alberta Account, visit MyHealth Alberta Account to sign up for an Alberta.ca Account, verify your identity using a valid Alberta driver's licence or ID card along with an activation code, and enter your personal health number.

To create or verify your Alberta.ca Account, the information on your driver's licence or identification card must match the details on your Alberta Health Care card.

If your information is incorrect or outdated, please visit a participating registry agent to update your records before trying again.

If you need to recover your Alberta.ca Account username or password, use Find my account or contact Alberta.ca Account Support at 1-844-643-2789.

Contact the MyHealth Alberta support team at 1-844-401-4016, or use the chatbot for assistance.

To create or verify your Alberta.ca Account, the information on your driver's licence or identification card must match the details on your Alberta Health Care Card.

If your information is incorrect or outdated, please visit a participating registry agent to update your records before trying again.

Make sure that both your Alberta.ca Account and your MyHealth Alberta Account are fully verified.

• You can check your verification status by selecting the down arrow in the top right corner of your MyHealth Alberta Account homepage, then choosing “Verify Your Account”.
• Check your Alberta.ca Account verification status by signing in at Alberta.ca Account.

Verification helps ensure you can view your most up to date health information. You will see your Netcare Sync status in the Profile menu in your My Personal Records account.

If you are verified and still missing test results, visit the Help Center or call the MyHealth Alberta support team at 1-844-401-4016 and select Option 1 for assistance.

Historical records in the provincial electronic health system may be available online using My Personal Records or MyChart. Learn how to access your records.

If your record does not appear, it is best to speak directly with your health care provider. They can guide you on the most appropriate way to request and access your records.

Parents and guardians can request access online to health information for children under 16. For details and frequently asked questions, please visit the Parent and Guardian Access page.

My Personal Records and MyChart allow you to securely share your health information with someone you trust.

For help with sharing your health records using My Personal Records visit the Help Centre.

For help with sharing your health records using MyChart, find more information here.

To access your mobile health card, sign in to your MyHealth Alberta Account and select the Mobile Health Card tile.

Access your Mobile Health Card through the Alberta Wallet to view your Personal Health Number.

The Mobile Health Card is accessible by web browser or mobile app. You may also view the health cards of your child, spouse/partner, or others who have shared their information with you.

Albertans can replace their paper health cards by setting up a MyHealth Alberta Account and downloading a digital Mobile Health Card into the Alberta Wallet app.

For physical health cards, please find a registry office or contact the Alberta Health Care Insurance Plan (AHCIP) at 780-427-1432 for support.