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Rehabilitation Advice Line

Location: Alberta Wide
Also known as:
RAL, Occupational therapy, Physiotherapy, Rehab Advice Line
map pointer iconLocation
Alberta Wide
map pointer iconHours of Operations
Monday 9:00 am - 5:00 pm
Tuesday 9:00 am - 5:00 pm
Wednesday 9:00 am - 5:00 pm
Thursday 9:00 am - 5:00 pm
Friday 9:00 am - 5:00 pm
map pointer iconAccessibility
Information not available

Services

The Rehabilitation Advice Line is a telephone service open Monday to Friday and provides rehabilitation advice and general health information for Albertans of any age.

The service can:

  • assess your rehabilitation needs over the phone
  • speak to parents, guardians or caregivers about a child’s development or well-being
  • give advice on activities and exercises that help with physical, functional, or developmental concerns
  • provide strategies to manage the day-to-day activities affected by these concerns.
  • link you to rehabilitation services

The Rehabilitation Advice Line cannot:

  • book and manage your physiotherapy appointments

Have a physical concern & need physiotherapy? Visit ahs.ca/physio.

For concerns unrelated to rehabilitation, please call:

  • your physician, pharmacist about medication questions
  • 811 or physician about significant pain, or regarding worsening symptoms

How to access the service

Service Providers May Include

occupational therapists, physiotherapists, therapy assistants

Eligibility

Service targets Albertans who:

  • have existing musculoskeletal conditions and/or are awaiting or recovering from bone and/or joint surgery
  • have questions about their child's / youth's (birth to 18 years) development and wellbeing
  • are low income and wanting to access AHS funded physiotherapy for a general joint or muscle condition.
  • are still recovering from COVID-19 and have ongoing problems after 3 or more weeks after the appearence of COVID-19 symptoms
  • have existing physical disabilities related to neurological conditions (e.g.: Parkinson’s, SCI, BI, Stroke, MS)

Service Access

Healthcare providers should consult the Alberta Referral Directory for service referral information.

Service Languages

Interpreter/Translation services

Other locations with this program/service

Rehabilitation Advice Line

Monday to Friday from 9 a.m. to 5 p.m.

1-833-379-0563

Toll-free

Our work takes place on historical and contemporary Indigenous lands, including the territories of Treaty 6, Treaty 7 & Treaty 8 and the homeland of the Métis Nation of Alberta and 8 Métis Settlements. We also acknowledge the many Indigenous communities that have been forged in urban centres across Alberta.