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The Ponoka Hospital and Care Centre is an acute care and continuing care facility equipped for general medicine, obstetrics, surgery, pediatrics and emergency use. It is also supported by an in-house laboratory and radiology facility.
Wheel chair access available.
Ambulance Bay
Visiting Hours Monday - Sunday 11:00 am to 8:30 pm.
5800 57 Avenue Ponoka Alberta T4J 1P1
403-783-3341 (Switchboard)
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Wayfinding information not currently available.
Domestic violence can take many forms, including verbal, physical, sexual, psycological, emotional, spiritual, and the violation of rights which can happen in any relationship based on intamcay, dependency, or trust. The Domestic Abuse Response Team (DART) offers specialized support to patients of all genders who are experiencing any form of domestic violence. Individuals do not have to be in a crisis to access the DART response, and can request a referral at select emergency departments, urgent care centres, and maternity units. Participation is voluntary and at no cost to the patient.
Although, as of November 30th, 2023, the DART project has sunset, domestic violence services are still being provided through localized shelter response, while individuals are present within the Alberta Health Services (AHS) or Covenant Health facility. Referrals of patients to the respective shelters remain confidential, nonjudgemental, and choice-based. A referral is initated through the patient or by an AHS or Covenant Health employee. A shelter responder will connect with the individual over the phone to conduct further assessment and provide the following services based on their needs.
This service is provided by AHS or Covenant Health and external shelter service providers.
This service targets:
Clients learn:
Clients also take part in exercise sessions that include:
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An estimated wait time will be provided at the time of appointment booking.
Coffee Break and lunch available to staff, volunteers and visitors
Closed for Supper
Cafeteria services offer food and beverages at Alberta Health Services facilities. Catering services and vending machines are available at some sites. Each cafeteria services site team is dedicated to creating great food, inspiring healthy eating, and providing outstanding customer service to support the health of Albertans.
**Please note hours of operation may vary from site to site.
Food is available for purchase.
Outside of regular hours services are only provided to ER and inpatient units.
Offers heart (cardiac) monitoring services, which includes:
Some sites may not offer all of the above services.
Offers housing and support for adults with a wide range of health issues.
Services may include:
Visit the Alberta Health Services Continuing Care website for more information.
Clients are assessed during the intake process to ensure placement in the most appropriate residential care setting available.
Depending on the location, there may be a waitlist for admission. AHS manages the waitlist / bed offer process
There’s a cost for housing (room and board set fee by Alberta Health) and extra services (i.e. laundry, cable, internet, telephone, etc). Care is paid for by AHS.
There is possibility of additional benefits through Alberta Serniors Benefits.
If you have an emergency, call 911.
Emergency departments:
Emergency Department wait times are now available for Calgary, Edmonton, Lethbridge, Medicine Hat and Red Deer.
Get the right care when you need it, to learn more visit Know Your Options
This service may be impacted by the COVID pandemic. View the Hours of Operations to see if the location has been impacted. Visit https://ahs.ca/covid for up-to-date information.
We can’t predict how long you will need to wait in the emergency department. Patients are assessed (triaged) using a standard scoring system called the Canadian Triage and Acuity Scale (CTAS) to see how urgent their health needs are.
This services provides endoscopy procedures including:
NOTE: Services vary by site across the zone.
An estimated wait time will be provided at time of appointment booking.
General Radiography uses x-rays to produce images of the structures inside the body, particularly bones. X-ray beams can pass through the body, but they are absorbed in different amounts depending on the density of the material they pass through.
Offers many items that you can buy for visitors and people in the hospital, including:
Not all items are available at every location.
Remote service, not on site.
In accordance with Alberta's Health Information Act, this is a service which enables the release of individually identifiable health information with or without the consent of an individual.
For health information, please contact the hospital or health care centre where you received treatment.
For detailed instructions, frequently asked questions and forms, please visit Access & Disclosure | Alberta Health Services.
A basic fee of $25.00 is applied to all requests which includes up to 20 pages depending on record format i.e. paper, electronic or microfilm record. Each additional page costs from .25 to .50 cents per page. Additional costs may apply. Fees are applied in accordance with the Health Information Act.
If you are unable to pay the fee, please submit evidence of financial hardship.
Completes patient charts, collects data, data entry and coding, collects patient information, dictates notes, and transcribes inpatient and outpatient charts.
There is a fee for copies of health records.
To access contact information and a list of services offered, select a hospital.
Search through a complete list of progams and services, or hospital and facility information with the following:
Find Healthcare:
This program provides support and health information to healthcare providers, Indigenous patients / clients and their families through personal visits. Specifically, this includes:
This service is available on-site in hospitals, public health centres and in the community. Upon request, staff can be present at hospital rounds, medical appointments and case conferences. This program will communicate with the healthcare team to ensure provision of culturally sensitive healthcare service.
Patients and clients may also be asked about their healthcare experience to help ensure they receive the best possible healthcare.
First Nations (Status and Non-Status), Métis, and Inuit peoples and their families.
For healthcare professionals, referrals should be made electronically in the Sunrise Clinical Manager (SCM). The new order is called Aboriginal Liaison Referral. All Aboriginal Hospital Liaison staff will also be using the SCM MPR to complete their clinical documentation.
Outpatient Collection site hours of operation:
Monday to Friday: 8:00 AM - 4:30 PM
Saturday 2:00 PM - 3:30 PM (appointment only)
Walk ins services available 30 mins before closing.
Closed Sundays and Statutory holidays.
Laboratory Services provides collection of blood and body fluids for tests ordered by your doctor or healthcare provider including a comprehensive range of routine and specialized lab testing and clinical consultations:
Note: Some locations may not offer the full range of testing. To confirm availability of a specific test, contact the location.
APL Booking Line: 1-877-702-4486 or book online.
Call for information; availability of dietitian appointments vary.
The majority of nutrition counselling occurs on an individual basis, however, group sessions may be offered to promote enhanced learning of clients. Nutrition information and resources can be found on Alberta Health Services’ Healthy Eating Starts Here and at MyHealth.Alberta.ca.
Additional services:
Services provided include:
Provides services such as:
Services are available at outpatient hospital clinics, community health centres, patient’s homes and continuing care / long term care centres.
Note: Services may vary by community – please call for more information.
Call during hours of operation for information on service delivery.
Supports people and their families during the dying process and at the end of life. Services are offered in different places, including at home, in health centres, and in continuing care centres.
Services include:
Must be diagnosed with a life-limiting illness. This includes end-stage chronic disease.
Waiting times vary depending on the urgency of need at the time of referral.
General hours of meal service:Breakfast: 8:00 AM - 8:45 AM;Lunch: 11:45 AM - 12:45 PM;Supper: 4:45 PM - 5:45 PM
Patient Food Services overarching objectives are to:
PFS delivers more than 31,000 patient/resident meals each day within AHS facilities.
Services offered:
Pharmacy Services are provided by:
A doctor's prescription is needed.
Rehabilitation service for patients who have recently been discharged from hospital or are recovering from surgery.
Estimated wait time provided at time of referral
Client will be informed if there is a charge for equipment, supplies, or education resource.
Provides:
Some tests may not be available at every location.
Service for anyone age 6 years and older who may have a respiratory illness, and the doctor needs more testing done to make a diagnosis.
After hours - please proceed to the Emergency Department.
Patient Registration registers:
Please call for hours as they vary depending on the availability of the respiratory therapist.
Physician Order Required for all but education, Tobacco Cessation.
Can be a physician order, or a respiratory Requisition form. Submitted via fax
There may be a charge for services or equipment that Alberta Healthcare doesn't cover.
Hours of operation are for information on service delivery only. Times of operation vary depending on number of referrals and traveling therapist schedule.
This service provides assessment and treatment for:
Services are available at outpatient hospital clinics, community health centres, patient's homes and continuing care / long term care centres.
Note: Services may vary by community - please call for more information.
Hours of operation are for information on service delivery only.
Times of operation vary.
Surgical Inpatient and Day Surgery services available.
Note: Not all locations offer every surgical procedure.
Surgical referral letters/forms for Orthopedics and Urology are received through the zone specific FAST (Facilitated Access to Specialized Treatment) office and sent to surgeon’s offices. For all other surgical specialties, referral letters/forms are sent directly to the surgeon’s office where an appointment is made, and the surgeon books surgery if required.
All patients requiring surgery are placed on the Alberta Surgical Waitlist. Wait times for surgery vary amongst specialties and are reflective of both operating room and surgeon availability, as well as individual waitlists. As surgical dates become available, patients currently on the waitlist are assigned a date by their surgeon. Surgeons frequently travel within the zone and operating in multiple healthcare facilities. Wait times may reflect the clients wish to have surgery in a specific local area.
These services include:
Hours of operation for program information.
Helps people in all areas of health care, their families, and caregivers by providing:
Service is offered in people's homes, at lodges, hospitals, continuing care centres and supportive living residences.
acute care, home care or long term care and suportive living programs referral is required.
1 to 14 days
Includes Ponoka Community Health Centre
Our volunteer roles share a commitment to improving the quality of the patient and family experience.
Volunteers are:
For general information about volunteering with AHS please visit our website.
