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Contact Us

Thank you for using MyHealth.Alberta.ca.

If you have symptoms

If you’re having a medical emergency, call 911 right away.

MyHealth.Alberta.ca can’t answer questions about symptoms or give medical advice. For health advice and information, call Health Link at 811 to speak to a registered nurse, 24 hours a day, 7 days a week.​

If you have questions

Go to our Frequently Asked Questions page for answers to common questions, such as how to:

  • get your medical records
  • contact the Alberta Health Care Insurance Plan
  • find health information on MyHealth.Alberta.ca
  • get information about COVID-19 and COVID-19 vaccines​

If you need support for MyHealth Records

Call the toll-free MyHealth Records support line 1-844-401-4016 if you:

  • Need help setting up your MyAlberta Digital ID.
  • Need help signing up for or using MyHealth Records (My Personal Records and MyAHS Connect).
  • Have health questions and want to talk to a Health Link nurse.

MyHealth Records/My Personal Records support is available:

  • Our support line hours have been extended to better serve all Albertans. 
  • Monday to Friday - 7:00 a.m. to 7:00 p.m. (not including national and provincial holidays)
  • Saturday & Sunday - 9:00 a.m. to 5:00 p.m. (not including national and provincial holidays)
  • Email: myhealthrecords@gov.ab.ca

MyAlberta Digital ID support is available:

  • Monday to Friday - 8:15 a.m. to 4:30 p.m. (not including national and provincial holidays)
  • Email: myalbertaid@gov.ab.ca

MyAHS Connect support is available:

If you have feedback about MyHealth.Alberta.ca

Your comments and ideas help us to improve our website. Please email your feedback to feedback@myhealth.alberta.ca.

Emails are answered Monday to Friday, except on statutory holidays. We do our best to reply within 2 business days.

Please don’t send personal information by email, such as your healthcare number or personal health details.​​​​​​​​​​​​