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General Information

Westlock Healthcare Centre

Accessibility

Wheel chair access available.

Service hours

Visiting Hours Monday - Sunday 11:00 am to 8:00 pm.

Address

10220 93 Street
Westlock Alberta
T7P 2G4

Telephone

780-349-3301

Website

Getting there

Wayfinding information not currently available.

Services Provided

Addiction and Mental Health - Domestic Abuse Response Team | 1-877-303-2642 (Mental Health Helpline)

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
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Addiction and Mental Health - Domestic Abuse Response Team

Domestic violence can take many forms, including verbal, physical, sexual, psycological, emotional, spiritual, and the violation of rights which can happen in any relationship based on intamcay, dependency, or trust. The Domestic Abuse Response Team (DART) offers specialized support to patients of all genders who are experiencing any form of domestic violence. Individuals do not have to be in a crisis to access the DART response, and can request a referral at select emergency departments, urgent care centres, and maternity units. Participation is voluntary and at no cost to the patient.

Although, as of November 30th, 2023, the DART project has sunset, domestic violence services are still being provided through localized shelter response, while individuals are present within the Alberta Health Services (AHS) or Covenant Health facility. Referrals of patients to the respective shelters remain confidential, nonjudgemental, and choice-based. A referral is initated through the patient or by an AHS or Covenant Health employee. A shelter responder will connect with the individual over the phone to conduct further assessment and provide the following services based on their needs.

  • emotional support
  • information and education about domestic violence
  • assistance with safety planning
  • information about and referrals to local supports, including financial assistance, counselling, food bank, etc.
  • assistance with contacting local law enforcement and / or Children's Services
  • access to safe accommodations, including emergency shelter or hotel

This service is provided by AHS or Covenant Health and external shelter service providers.

Telephone

1-877-303-2642 (Mental Health Helpline)

Service language options

Languages other than English in which this service may be delivered.

Eligibility

This service targets:

  • Albertans who disclose concerns of domestic violence or feeling unsafe
  • anyone 16 years of age and older, any gender (Child and Family Services involvement for patients under the age of 16)
  • clients must be alert, oriented and medically cleared in-person at nearest AHS facility
  • clients must be able to provide informed consent

Ambulatory Services | 780-349-3301

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
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Ambulatory Services

Provides day procedures which include:

  • ventolin treatments
  • cast changes
  • medicine that needs to be given by intravenous (IV)

Also provides access to these clinics:

  • adult pulmonary clinic
  • brace (orthotics and limbs) clinic
  • nephrology clinic
  • obstetrics and gynecology
  • surgical clinic
  • orthopedics
  • phlebotomy clinic

Telephone

780-349-3301

Service language options

Languages other than English in which this service may be delivered.

Fees

There may be a fee depending on the type of service (e.g., charge for a new cast).

Cafeteria Services | 780-349-3301

Service hours

Open on statutory holidays 9:00 AM - 3:00 PM.

At this time the cafeteria is currently closed to outside visitors.

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Cafeteria Services

Cafeteria services offer food and beverages at Alberta Health Services facilities. Catering services and vending machines are available at some sites. Each cafeteria services site team is dedicated to creating great food, inspiring healthy eating, and providing outstanding customer service to support the health of Albertans.

**Please note hours of operation may vary from site to site.

Telephone

780-349-3301

Service Hours

Sunday: 9:00 am - 3:00 pm.
Monday: 8:00 am - 3:00 pm.
Tuesday: 8:00 am - 3:00 pm.
Wednesday: 8:00 am - 3:00 pm.
Thursday: 8:00 am - 3:00 pm.
Friday: 8:00 am - 3:00 pm.
Saturday: 9:00 am - 3:00 pm.

Fees

Food is available for purchase.

Computed Tomography | 780-350-2028

Service hours

Service available by appointment only.

Wait Times

Yes

Multiple Languages

Yes
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Computed Tomography

Computed tomography, also known as "CT Scan" or "CAT Scan", is when pictures of the body are taken using radiation and computer-enhanced imaging.

Telephone

780-350-2028

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

A language line is available, but requests need to be made before tests are scheduled.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Service hours

Available 24 a day, 7 days a week.

Referral Needed

Yes

Wait Times

Yes
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Day Surgery Services & Recovery

Cares for people after they have day surgery procedures. If you need to be admitted to the hospital after your procedure, your surgeon will tell you.

Telephone

780-349-3301

Referral Needed

Contact your family physician for more information.

Wait times

Wait times depend on the type of surgery you need. If you have questions, call your family doctor.

Emergency Services | 780-350-2001

Service hours

Available 24 a day, 7 days a week.

Wait Times

Yes

Multiple Languages

Yes
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Emergency Services

If you have an emergency, call 911.

Emergency departments:

  • take care of people that are very sick or injured on a priority basis. This means the sickest people are seen first. If you go to an emergency department for care that isn't urgent, you will not likely be seen right away.
  • provide medical care, which includes assessment and treatment
  • stabilize people and get them ready to transport to a higher level of care facility (if needed)
  • provide follow-up care including referrals to a family doctor or specialist (if needed)

Emergency Department wait times are now available for Calgary, Edmonton, Lethbridge, Medicine Hat and Red Deer.

Get the right care when you need it, to learn more visit Know Your Options

This service may be impacted by the COVID pandemic. View the Hours of Operations to see if the location has been impacted. Visit https://ahs.ca/covid for up-to-date information.

Telephone

780-350-2001

Service language options

Languages other than English in which this service may be delivered.

Wait times

We can’t predict how long you will need to wait in the emergency department. Patients are assessed (triaged) using a standard scoring system called the Canadian Triage and Acuity Scale (CTAS) to see how urgent their health needs are.

Fluoroscopy | 780-350-2028

Service hours

Service available by appointment only.

Wait Times

Yes

Multiple Languages

Yes
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Fluoroscopy

Fluoroscopy is a real time x-ray like a video, which is used by physicians and staff to assist imaging throughout the body during exams.

Telephone

780-350-2028

Service language options

Languages other than English in which this service may be delivered.

Service available, but must be arranged ahead of time

Wait times

An estimated wait time will be provided at the time of appointment booking.

General Medicine | 780-349-3301

Service hours

Available 24 a day, 7 days a week.

Referral Needed

Yes

Multiple Languages

Yes
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General Medicine

Offers care and treatment for health problems such as:

  • diabetes
  • pneumonia
  • asthma
  • heart problems
  • severe infections
  • kidney / gall stones
  • pain in the abdomen
  • cancer
  • arthritis

Telephone

780-349-3301

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Contact healthcare centre for more information.

Wait Times

Yes

Multiple Languages

Yes
View more information...

General Radiography (X-Ray)

General Radiography uses x-rays to produce images of the structures inside the body, particularly bones. X-ray beams can pass through the body, but they are absorbed in different amounts depending on the density of the material they pass through.

Telephone

780-350-2028

Service Hours

Sunday: 12:00 am - 12:00 am.
Monday: 12:00 am - 12:00 am.
Tuesday: 12:00 am - 12:00 am.
Wednesday: 12:00 am - 12:00 am.
Thursday: 12:00 am - 12:00 am.
Friday: 12:00 am - 12:00 am, 12:00 am - 12:00 am.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Gift Shops | 780-349-3301

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Gift Shops

Some offer a selection of gifts, snacks, magazines, and toiletries for sale.

Telephone

780-349-3301

Service Hours

Monday: 10:00 am - 4:30 pm.
Tuesday: 10:00 am - 4:30 pm.
Wednesday: 10:00 am - 4:30 pm.
Thursday: 10:00 am - 4:30 pm.
Friday: 10:00 am - 4:30 pm.
Saturday: 1:00 pm - 4:00 pm.

Multiple Languages

Yes
View more information...

Health Information - Access and Disclosure

In accordance with Alberta's Health Information Act, this is a service which enables the release of individually identifiable health information with or without the consent of an individual.

For health information, please contact the hospital or health care centre where you received treatment.

For detailed instructions, frequently asked questions and forms, please visit Access & Disclosure | Alberta Health Services.

Telephone

780-349-3301

Service Hours

Monday: 7:30 am - 3:45 pm.
Tuesday: 7:30 am - 3:45 pm.
Wednesday: 7:30 am - 3:45 pm.
Thursday: 7:30 am - 3:45 pm.
Friday: 7:30 am - 3:45 pm.

Service language options

Languages other than English in which this service may be delivered.

Fees

A basic fee of $25.00 is applied to all requests which includes up to 20 pages depending on record format i.e. paper, electronic or microfilm record. Each additional page costs from .25 to .50 cents per page. Additional costs may apply. Fees are applied in accordance with the Health Information Act.



Fee Reductions

If you are unable to pay the fee, please submit evidence of financial hardship.

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Health Information / Records Management

Completes patient charts, collects data, data entry and coding, collects patient information, dictates notes, and transcribes inpatient and outpatient charts.

Telephone

780-349-3301

Service Hours

Monday: 7:30 am - 3:45 pm.
Tuesday: 7:30 am - 3:45 pm.
Wednesday: 7:30 am - 3:45 pm.
Thursday: 7:30 am - 3:45 pm.
Friday: 7:30 am - 3:45 pm.

Fees

There is a fee for copies of health records.

Wait Times

Yes

Multiple Languages

Yes
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Hemodialysis - Alberta Kidney Care - North

Provides hemodialysis treatments (a process where the client’s blood is passed through a special filter that removes waste products and water).

Most people need 3 treatments every week. Each treatment lasts 4 hours.

Telephone

780-349-3703

Service Hours

Monday: 6:30 am - 6:45 pm.
Tuesday: 6:30 am - 6:45 pm.
Wednesday: 6:30 am - 6:45 pm.
Thursday: 6:30 am - 6:45 pm.
Friday: 6:30 am - 6:45 pm.
Saturday: 6:30 am - 6:45 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Laboratory Services | 780-350-2011 (Lab)

Service hours

Outpatient Collection site hours of operation:

Monday to Friday: 8:00 AM - 4:00 PM

Walk ins accepted until 30 minutes before closing.

Closed Saturdays, Sundays and Statutory holidays.

Wait Times

Yes
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Laboratory Services

Laboratory Services provides collection of blood and body fluids for tests ordered by your doctor or healthcare provider including a comprehensive range of routine and specialized lab testing and clinical consultations:

  • blood and body fluid sample collection
  • biochemistry and toxicology
  • electrocardiogram (ECG)
  • genetics and genomics
  • urinalysis
  • transfusion medicine
  • hematology
  • coagulation studies
  • microbiology
  • public health testing
  • serology
  • surgical pathology
  • cytopathology
  • autopsy pathology
  • student practicum training for medical lab technologists and medical lab assistants

Note: Some locations may not offer the full range of testing. To confirm availability of a specific test, contact the location.

APL Booking Line: 1-877-702-4486 or book online.

Telephone

780-350-2011 (Lab)

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Wait times

An estimated wait time will be provided at the time of appointment booking.

View more information...

Linen & Environmental Services

Cleans acute and continuing care facilities according to standards set by Alberta Health and Wellness and Alberta Health Services (AHS) infection control.
Services include:

  • waste management
  • managing outside contracts (e.g. door mats, windows, pest control)
  • managing cleaning contracts for leased space
  • providing personal laundry services to north zone long term care clients at their request.

Telephone

780-349-3301

Fees

Personal laundry fees in effect for long term care clients.

Magnetic Resonance Imaging | 1-866-921-6674

Service hours

Mobile MRI service available by appointment only. Messages may be left 24 hours, 7 days per week.

Wait Times

Yes

Multiple Languages

Yes
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Magnetic Resonance Imaging

MRI scanners use strong magnetic fields and radiowaves to form images of the body. The technique is widely used in hospitals for medical diagnosis, staging of disease and for follow-up without exposure to ionizing radiation.

Used for many exams, including: head, spine, heart, bone / joints, and abdomen.

Telephone

1-866-921-6674

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

View more information...

Medical Device Reprocessing

Provides clean or sterilized items for use in patient care including:

  • personal care items
  • instruments
  • surgical drapes
  • respiratory and anaesthetic supplies
  • some dental and home care supplies

Telephone

780-349-3301

Obstetrics | 780-349-3301

Service hours

Available 24 a day, 7 days a week.
View more information...

Obstetrics

Provides care for pregnant women who are low-risk and more than 36 weeks, which may include:

  • fetal monitoring
  • labour induction
  • non-stress testing
  • epidural
  • C-section surgery (elective, urgent, and emergency)

Cares for babies and provides breastfeeding support if needed.

Go to a community health centre in your area for any prenatal concerns and follow-up after you deliver your baby.

For more information, visit the Prenatal website.

Some services and key providers may not be available at all locations.

Telephone

780-349-3301

Multiple Languages

Yes
View more information...

Occupational Therapy Services

Occupational therapists apply knowledge and skills to collaborate with, assess, empower, and enable clients to:

  • learn new ways of doing activities
  • develop or regain skills
  • use devices, materials, wheelchairs, seating and other equipment to make life easier
  • adapt their environment
  • maximize their independence across their lifespan

Occupational Therapy helps to solve the problems that interfere with a person's ability to do the things that are important to them.

Telephone

780-349-3301

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Homecare Occupational Therapy services are only available to Alberta residents. Outpatient services may have out of province client restrictions. Contact site for further information.

Fees

Fees may apply for some services, call for more information.

Patient Food Services | 780-350-2048

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Patient Food Services

Patient Food Services overarching objectives are to:

  • Offer quality food and food choice, to support Patient Centered Care
  • Work with the whole care team to ensure that Meals Matter
  • Foster a positive meal experience that results in enjoyment of meals, as well as improved satisfaction and food intake that supports recovery
  • Provide menus that are based on “Canada’s Food Guide” and that are adaptable for therapeutic requirements
  • Offer appealing food that encourages eating for health
  • Provide meal service styles appropriate to the patient population (e.g. tray service, dining room service) and meal delivery systems that support safe high quality food served at appropriate temperatures to the correct patient / resident

PFS delivers more than 31,000 patient/resident meals each day within AHS facilities.

Telephone

780-350-2048

Service Hours

Sunday: 6:00 am - 7:00 pm.
Monday: 6:00 am - 7:00 pm.
Tuesday: 6:00 am - 7:00 pm.
Wednesday: 6:00 am - 7:00 pm.
Thursday: 6:00 am - 7:00 pm.
Friday: 6:00 am - 7:00 pm.
Saturday: 6:00 am - 7:00 pm.

Patient Information | 780-349-3301

Service hours

Patient Information is available 24/7 - calls are forwarded outside of office hours.

View more information...

Patient Information

Services offered:

  • responding to patient location inquires
  • providing direction on a patients whereabouts

Telephone

780-349-3301

Service Hours

Sunday: 7:30 am - 9:00 pm.
Monday: 7:30 am - 9:00 pm.
Tuesday: 7:30 am - 9:00 pm.
Wednesday: 7:30 am - 9:00 pm.
Thursday: 7:30 am - 9:00 pm.
Friday: 7:30 am - 9:00 pm.
Saturday: 7:30 am - 9:00 pm.

Pediatrics | 780-349-3301

Service hours

Available 24 a day, 7 days a week.

Referral Needed

Yes
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Pediatrics

Services for the care and treatment of children up to 16 years by general practitioners and specialists. Children who need specialized services are referred to the appropriate service.

Telephone

780-349-3301

Referral Needed

A doctor must refer.

Eligibility

Children up to age 16.

Physical Therapy Services | 780-350-2010

Wait Times

Yes

Multiple Languages

Yes
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Physical Therapy Services

Assesses people and uses exercises, ultrasound, laser, heat, mobilization, and acupuncture to treat health issues, including:

  • pain and arthritis
  • work-related and traumatic injuries
  • lung and heart conditions
  • cancer
  • stroke, spinal cord issues, and Parkinson’s Disease

Telephone

780-350-2010

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

Waiting period is dependent on resources available at site as well as triage priority.

An estimated wait time will be provided at the time of appointment booking.

Fees

Fees may apply.

Registration | 780-349-3301

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Registration

Patient Registration registers:

  • and pre-registers patients and collects demographic and financial information
  • patients for inpatient admissions, ambulatory clinic appointment, and emergency department services

Telephone

780-349-3301

Service Hours

Sunday: 7:30 am - 9:00 pm.
Monday: 7:30 am - 9:00 pm.
Tuesday: 7:30 am - 9:00 pm.
Wednesday: 7:30 am - 9:00 pm.
Thursday: 7:30 am - 9:00 pm.
Friday: 7:30 am - 9:00 pm.
Saturday: 7:30 am - 9:00 pm.

Special Care Unit | 780-349-3301

Service hours

Available 24 a day, 7 days a week.

Referral Needed

Yes
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Special Care Unit

Treats people with a wide variety of serious health issues (e.g., cardiovascular events, head injuries, drug overdoses).

Telephone

780-349-3301

Referral Needed

Doctors referral or admission to the hospital.

Multiple Languages

Yes
View more information...

Stroke Services - Chronic Disease Management

Services provided:

  • Local, in - person support for stroke prevention clinic telehealth appointments
  • Stroke prevention education in conjunction with the telehealth appointment.
  • Referral to other healthcare professionals or programs as required.
  • Registration for the “Living with Stroke” virtual stroke support group for North Zone residents- please call the stroke department number for more information or to register for sessions.

Telephone

780-402-8166

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Eligible Clients include:

  • those who have had stroke or transient ischemic attack (TIA)
  • those who are high risk for stroke or TIA

Switchboard | 780-349-3301

Service hours

Switchboard is answered 24/7. Oustide of office hours calls are forwarded.

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Switchboard

These services include:

  • answering incoming telephone calls
  • transferring telephone calls and
  • giving out authorized telephone numbers

Telephone

780-349-3301

Service Hours

Sunday: 7:30 am - 9:00 pm.
Monday: 7:30 am - 9:00 pm.
Tuesday: 7:30 am - 9:00 pm.
Wednesday: 7:30 am - 9:00 pm.
Thursday: 7:30 am - 9:00 pm.
Friday: 7:30 am - 9:00 pm.
Saturday: 7:30 am - 9:00 pm.

Ultrasound | 780-350-2028

Service hours

Service available by appointment only.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Ultrasound

Ultrasound is an imaging test that captures images of soft tissue organs, blood vessels and tissues using high-frequency sound waves (no radiation). Ultrasound is also known as sonography.

Not all tests are offered at all sites. Call the location for more information.

Telephone

780-350-2028

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Volunteer Resources | 780-349-3306, 780-349-6973

Multiple Languages

Yes
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Volunteer Resources

Our volunteer roles share a commitment to improving the quality of the patient and family experience.

Volunteers are:

  • way-finders who help guide patients and families around our busy facilities,
  • friendly visitors who spend time with our socially isolated patients,
  • patient and family advisors who provide input and direction to AHS on numerous committees,
  • supporters of our volunteer retail operations - where the proceeds are returned to AHS to provide patient care and comfort.

For general information about volunteering with AHS please visit our website.

Telephone

780-349-3306, 780-349-6973

Service language options

Languages other than English in which this service may be delivered.