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 General Information

Community Care Access at Calgary Zone and Area

Central Intake for referral to Calgary Zone Home Care, Supportive Living, Long Term Care and Calgary Community Aids For Independent Living.

Eligibility

Anyone living in Alberta with a valid provincial health care card (or registration in progress) can receive Home Care services as long as their health care needs can be safely met in the home. Consistent access criteria have been developed provincially for Supportive Living and Long Term Care and serve as general guidelines. Each client will be individually assessed.

How to access this service

Healthcare providers should consult the Alberta Referral Directory for service referral information.

Anyone can make a referral to Continuing Care provided the client is in agreement.

Wait

An estimated wait time will be provided at the time of appointment booking.

Service hours

Sunday: 8:00 am - 4:15 pm.
Monday: 8:00 am - 6:00 pm.
Tuesday: 8:00 am - 6:00 pm.
Wednesday: 8:00 am - 6:00 pm.
Thursday: 8:00 am - 6:00 pm.
Friday: 8:00 am - 6:00 pm.
Saturday: 8:00 am - 4:15 pm.

Open on statutory holidays from 8:00 AM to 4:15 PM

Address


Calgary Alberta
T2P 2M5

Telephone

403-943-1920 (General enquiries)

Fax

403-943-1602

Toll free number

1-888-943-1920 (General enquiries)

Website

Getting there

The map does not show the actual location of this Organization or Service.

 Other services

Access Mental Health | 403-943-1500

Service hours

Non urgent voice mail messages can be left after hours and will be returned the next business day.

Multiple Languages

Yes
View more information...

Access Mental Health

Access Mental Health is a non-urgent service providing information, consultation, and referrals for individuals with addiction and / or mental health concerns. Mental Health Clinicians complete a clinical interview over the telephone to assess the individuals’ needs. Mental Health Clinicians are familiar with both Alberta Health Services and community-based programs and will explore all options in order to refer individuals to the most appropriate resources.

For more information visit our website.

Telephone

403-943-1500

Service Hours

Monday: 8:00 am - 5:00 pm.
Tuesday: 8:00 am - 5:00 pm.
Wednesday: 8:00 am - 5:00 pm.
Thursday: 8:00 am - 5:00 pm.
Friday: 8:00 am - 5:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Alberta Healthy Living Program - Calgary Zone | 1-844-527-1160 (Registration)

Service hours

Hours of operation vary by program. Call for information.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Alberta Healthy Living Program - Calgary Zone

Alberta Healthy Living Program (AHLP) offers individual and group programs.
Health Education:
Our interactive health education classes are open to all Albertans over the age of 18 and their support persons.
General Health Topics:

  • nutrition (For example, The 4 P's for Meal Planning, Celiac Disease - Going Gluten-free, Heart Healthy Eating and Tips for Eating: Prediabetes and Diabetes), Staying Active, Managing Emotional Eating, Emotional Wellness (Self-Kindness, Stress, Grief), Pacing, Sleep, Creating a Personal Directive and more
  • the 4 P’s for Meal Planning: Cooking Demo classes include a cooking demonstration
  • nutrition classes on Heart Health, Tips for Eating: Prediabetes and Diabetes, and Eating Well for Good Health are now offered in Mandarin and Cantonese languages
  • nutrition classes on Heart Health, Tips for Eating: Prediabetes and Diabetes are now offered in Punjabi language

Topics on the following chronic conditions:

  • arthritis, Celiac Disease, Cholesterol / Blood Pressure, Chronic Fatigue Syndrome, Chronic Pain, COPD, Diabetes / Pre-diabetes, Fatty Liver Disease, Fibromyalgia, Irritable Bowel Syndrome, Kidney Health, Osteoporosis / Bone Health, Parkinson's Disease, Weight Management and Post Covid-19. For more information please visit our website

Self-Management Workshops:
The Better Choices, Better Health® - Chronic Pain and Better Choices, Better Health® - Chronic Disease workshops are for adults living with a chronic condition and / or chronic pain and their support people. These 6-week workshops offer participants the opportunity to learn about the following:

  • working with healthcare professionals
  • healthy eating and weight management
  • exercise and physical activity
  • dealing with difficult emotions
  • managing pain and fatigue
  • better breathing
  • problem solving
  • communication skills
  • getting a good night's sleep
  • action planning and goal setting

 

Supervised Exercise Program:
Do you have questions about how exercise can help you manage your chronic health condition? The Supervised Exercise Program will help you better understand the positive impact of exercise on managing your condition(s) and how to begin or modify an exercise program based on your symptoms and abilities. A healthcare professional will guide you through the program and help you develop strategies to overcome barriers to being physically active. You will be provided with opportunities to attend educational sessions, exercise in a supervised group setting, participate in health-coaching, and work on an action plan to continue exercising at home or in the community. Call for more information or to register. Your physician or healthcare provider can also refer you to this program.


Nutrition Counselling:
Adults living with a nutrition-related health condition are eligible for nutrition counselling with a registered dietitian. Participants will be asked to attend a relevant Health Education class, if available, before booking a nutrition counselling appointment. We will accept Health Care Provider referrals as well as patient self-referrals.

Telephone

1-844-527-1160 (Registration)

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Some health education classes in Punjabi, Mandarin, and Cantonese. Also also offer nutrition counselling appointments in Punjabi, Hindi, Mandarin, and Cantonese. Please visit our website or call 1-844-527-1160 for more information.

Eligibility

Adults 18 years and older. Our Group Health Education Classes, Self-Management Workshops and Nutrition Counseling appointments are open to anyone. Patients must be able to participate in a group environment. Family members and / or caregivers are welcome to attend our Group Health Education Classes, Self-Management Workshops and Nutritional Counseling appointments.
Patients referred to our Supervised Exercise Program must have a chronic condition, must have a basic understanding of English, be cognitively capable of applying the self-management principles shared in class, and be able to ambulate with or without a walking aid for approximately 50 meters ( this applies to in-person programming only ). All patients referred to exercise must be evaluated for risk of cardiovascular, pulmonary, and metabolic disease and be medically stable to proceed with exercise.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Best Beginning | 403-228-8221 (To register), 403-944-7200, 811 (immunization appointments only)

Multiple Languages

Yes
View more information...

Best Beginning

Provides information and support to pregnant females, which includes:

  • one-to-one and group support
  • facilitated discussions of prenatal, postnatal, parenting and nutrition topics
  • referrals to community support agencies, if needed
  • food coupons, bus tickets, and referrals for food hampers, if needed
  • dental referrals and family planning counselling, if needed
  • childcare at group sessions with Preschool curriculum

To book an immunization appointment only, dial 811 Monday to Friday 8:00 AM to 6:00 PM.

Telephone

403-228-8221 (To register), 403-944-7200, 811 (immunization appointments only)

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Pregnant women with a low income or pregnant teens.

Calgary Community Aids for Independent Living | 403-943-1920 (Referrals), 403-955-6955 (General Enquiries)

Service hours

Closed on Statutory holidays.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Calgary Community Aids for Independent Living

Calgary Community Aids for Independent Living (CCAIL) provides clinical assessment for the following basic medical equipment and supplies, when required for long-term needs:

  • mobility and transfer aids (e.g. walkers, wheelchairs, bedrails, poles)
  • bathroom equipment (e.g. raised toilet seats, commodes, shower seats, wall bars)
  • compression stockings and hernia supports
  • incontinence supplies (e.g. briefs, pull-ups, liners, catheters)

Please note: Clients who have recently sustained injury, received and or have a planned surgical intervention, or are undergoing active rehabilitation, are not AADL eligible for at least six months and should not be referred to CCAIL. Referral sources can consider alternative short-term equipment loans. Certain AADL supplies (e.g. ostomy, respiratory, hearing aids) may be assessed through other programs.

Please refer to AADL website for more details

CCAIL is NOT the appropriate program if the client:

  • does not have a valid Personal Health Number
  • lives outside the city limits (call Community Care Access)
  • currently on Home Care (contact Home Care)
  • resides in long-term care or designated supportive living
  • equipment/supply needed for less than 6 months
  • has Treaty Status (contact NIHB)
  • jas private insurance with 100% coverage

CCAIL does not provide assessment for the following:

  • diabetic or ostomy supplies, hearing aids, knee/ankle braces, foot orthotics, home modifications or porch/stair lifts.
  • functional home assessments for falls prevention recommendations or kitchen safety
  • therapeutic assessment / treatment / home exercise programs

Telephone

403-943-1920 (Referrals), 403-955-6955 (General Enquiries)

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

You are eligible for a CCAIL assessment if:

  • medical equipment and supplies are needed for a long-term disability or chronic illness (longer than 6 months) or a terminal illness.
  • you live within the Calgary city limits.
  • you meet the eligibility criteria for benefits funded through the Alberta Aids to Daily Living (AADL) program

Wait times

An estimated wait time will be provided at the time of initial contact/referral.

Fees

There is no fee for CCAIL services, however clients may be required to co-pay with Alberta Aids to Daily Living (AADL) for medical equipment and supplies. Visit the AADL website for funding eligibility information.

Calgary COPD & Asthma Program | 403-944-8742 (Booking Office)

Service hours

Office hours are for Booking Office.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Calgary COPD & Asthma Program

Provides comprehensive respiratory education for patients with COPD, asthma, chronic cough or smokers at risk. The session is one to one either by phone or Zoom and will take 45 minutes to 60 minutes to complete with a Certified Respiratory Educator. Spirometry is no longer provided.

Telephone

403-944-8742 (Booking Office)

Service Hours

Monday: 8:00 am - 3:00 pm.
Tuesday: 8:00 am - 3:00 pm.
Wednesday: 8:00 am - 3:00 pm.
Thursday: 8:00 am - 3:00 pm.
Friday: 8:00 am - 3:00 pm.

Service language options

Languages other than English in which this service may be delivered.

 

 

Eligibility

Age 16 and older.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Calgary Zone Pulmonary Central Access Triage | 403-943-4718 (Central booking)

Wait Times

Yes

Multiple Languages

Yes
View more information...

Calgary Zone Pulmonary Central Access Triage

Accept referrals from physicians for any patients who have respiratory concerns such as:

  • asthma
  • bronchiectasis
  • COPD (chronic obstructive pulmonary disease)
  • SOB (shortness of breath)
  • hemoptysis
  • hypoxemia
  • interstitial lung disease
  • lymphadenopathy
  • mediastinal mass
  • neuromuscular related respiratory disorder
  • pleural disease
  • pleural effusion
  • pulmonary embolism
  • pulmonary hypertension
  • pulmonary rehabilitation
  • respiratory infection
  • sarcoidosis
  • lung nodules
  • tobacco cessation
  • cough

Telephone

403-943-4718 (Central booking)

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Eligibility is dependent on testing done by the referring physician.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Cardiac Implantable Electrical Device Clinic (CIED) Central Access and Triage

Offers regular follow-up care to make sure pacemakers and ICD's are working properly, and to watch for any other heart-related problems.

Telephone

403-944-1188

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

An estimated wait time will be provided at the time of appointment booking.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Service hours

Closed between 12:00 PM - 1:00 PM

Closed on all weekends and Statutory holidays.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Cognitive Neurosciences Central Access and Triage

The clinic provides services to clients with neurodegerative diseases, such as Alzheimer's Disease or Vascular Dementia. Services offered may include consultation, assessment and follow up to patients with suspected mild cognitive impairment or dementia.

Telephone

403-944-4406

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Wait Times

Yes
View more information...

Community Accessible Rehabilitation (CAR) - Central Access and Triage (CAT)

The CAR Central Access & Triage department receives referrals for multiple service streams.

Specific referral criteria are found in the InformAlberta profiles for:

  1. Community Accessible Rehabilitation (CAR) - Musculoskeletal Rehabilitation, including Rheumatology
  2. Community Accessible Rehabilitation (CAR) - Neurological Rehabilitation, including Amputee
  3. Community Accessible Rehabilitation (CAR) - Post-COVID-19 Rehabilitation
  4. Community Accessible Rehabilitation (CAR) - Pre-Driving Assessment

NOTE: Community Accessible Rehabilitation (CAR) - Pulmonary Rehabilitation referrals are processed separately, with information listed in that program profile.

Telephone

403-943-0279

Eligibility

Varies upon service requested.

Wait times

Referrals are continually processed. Wait times vary across service streams and locations.

Fees

See individual service stream profile for potential materials costs.

Community Care Access | 403-943-1920 (General enquiries)

Service hours

Open on statutory holidays from 8:00 AM to 4:15 PM

Wait Times

Yes

Multiple Languages

Yes
View more information...

Community Care Access

This service provides a single point for service access and delivery approach that provides Albertans with reasonable, timely and appropriate access to publicly-funded continuing care health services. It is based on availability and determination of unmet need.

Telephone

403-943-1920 (General enquiries)

Service Hours

Sunday: 8:00 am - 4:15 pm.
Monday: 8:00 am - 6:00 pm.
Tuesday: 8:00 am - 6:00 pm.
Wednesday: 8:00 am - 6:00 pm.
Thursday: 8:00 am - 6:00 pm.
Friday: 8:00 am - 6:00 pm.
Saturday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Anyone living in Alberta with a valid provincial health care card (or registration in progress) can receive Home Care services as long as their health care needs can be safely met in the home. Consistent access criteria have been developed provincially for Supportive Living and Long Term Care and serve as general guidelines. Each client will be individually assessed.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Fees

There are no fees for Professional or Personal Care Services in Home Care. Accommodation Rates are standardized in Supportive Living and Long Term Care Centres that are funded by Alberta Health Services.

Community Extension Team - Mental Health | 403-943-1500 (Access Mental Health)

Wait Times

Yes

Multiple Languages

Yes
View more information...

Community Extension Team - Mental Health

Our services provides outreach and group support in these areas:

  • promoting overall health and wellness
  • monitoring mental status and working with client's mental health treatment team
  • maintaining access and adherence to medication
  • advocating for needed services
  • developing life skills
  • accessing social and recreational supports
  • transportation training
  • ensuring a smooth transition to long-term mental health follow-up

Telephone

403-943-1500 (Access Mental Health)

Service Hours

Monday: 9:00 am - 5:00 pm.
Tuesday: 9:00 am - 5:00 pm.
Wednesday: 9:00 am - 5:00 pm.
Thursday: 9:00 am - 5:00 pm.
Friday: 9:00 am - 5:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

View more information...

Community Health Promotion Services

CHPS (Community Health Promotion Services) provides evidence-based substance use prevention and mental health promotion services and resource in Calgary. Our focus is building protective factors and reducing risk factors associated with substance misuse and mental health disorders. All services are free and can be accessed by contacting the office. Services include:

  • consultation
  • collaboration
  • needs assessment
  • information, education, trainings and workshops
  • membership on committees
  • support with program development
  • connection to existing resources

Service Hours

Monday: 8:15 am - 4:30 pm.
Tuesday: 8:15 am - 4:30 pm.
Wednesday: 8:15 am - 4:30 pm.
Thursday: 8:15 am - 4:30 pm.
Friday: 8:15 am - 4:30 pm.

Community Helpers Program | 403-297-1700 (Coordinator)

View more information...

Community Helpers Program

This is not a counselling or crisis service. If this is an emergency please call 911. If you are needing to speak to someone, please call Health Link at 811.

The Community Helpers Program takes place in community-based settings (schools, workplaces, community organizations) and enhances community capacity for mental health through an assets based approach. Primarily, the Community Helpers Program targets youth and young adults between the ages of 12-30.

In every community there are people whom others naturally turn to for support. They are from all walks of life and are considered by others to be helpers. Helpers possess characteristics like empathy, care, and compassion. The Community Helpers Program identifies these helpers and offers training to strengthen their natural abilities. Helpers learn a variety of topics and skills including effective communication, self-care, coping with stress, knowing when to refer people to professional services, handling crisis situations, and suicide awareness. In addition to developing skills and increasing knowledge, Helpers are introduced to community services and professional supports. This connection bridges informal and formal supports in the community, enabling helpers to refer peers and family to expert support when needed.

Objectives of the Community Helpers Program include:

  • Bridge “formal” and “informal” support for young people
  • Early identification of young people who may be at risk
  • Prevention and early intervention
  • Provide young people and community with accurate information and resources
  • Link young people to existing service providers
  • Build community capacity for mental health promotion
  • Reduce stigma of mental health and suicide by raising awareness and understanding of the factors that contribute to poor mental health and suicide

Telephone

403-297-1700 (Coordinator)

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Eligibility

Youth and adults, ages 12 years and older.

Multiple Languages

Yes
View more information...

Community Pediatric Asthma Service Central Access and Triage

In person and virtual asthma education appointments for children and their families with mild to moderate asthma that includes a customized Asthma Action Plan for every patient. A breathing exercise (simple spirometry) for children 6 years of age and older will be scheduled as required.

Telephone

403-943-9139

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Children from 2 years to 18 years of age. Children 6 years of age and older may also have a breathing exercise (simple spirometry) as required.

Service hours

Not available for evening, weekend or holiday appointments. Patients should also be prepared to travel anywhere in Calgary for an acute consultation appointment.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Community Pediatrics Acute Consultation Program

Coordination of a single appointment 5 business days / one week after a pediatric emergency, urgent care or inpatient discharge when the family’s usual physician is not available for a short notice, acute follow-up appointment.

Telephone

403-943-9137

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

1 Weeks

Patients should return to an emergency department if they have any concerns while they are waiting for an appoimtment.

Comprehensive Community Care | 403-943-1920 (Intake - Community Care Access)

Service hours

Closed on weekends and statutory holidays.

RN on call after hours and weekends.

Referral Needed

Yes

Wait Times

Yes

Multiple Languages

Yes
View more information...

Comprehensive Community Care

The Carewest Comprehensive Community Care (C3) Program operates within two Calgary locations: Beddington C3 in northwest Calgary, and Sarcee C3 in the southwest. The C3 program is uniquely modelled to support vulnerable and frail older persons residing in the community by providing timely, comprehensive medical care integrated seamlessly across a wide spectrum of services. In addition to the emotional, social, and recreational support provided by a traditional adult day program, C3's services also include complete provision of home care services, social work, occupational and physiotherapy, psychiatry and mental health support, and primary care provided by a family physician with additional training and certification in care of the elderly. Nursing and physician telephone support is available 24 / 7, 365 days a year. Clients who experience acute medical decompensation can be managed effectively at home, in the clinic, or in one of our overnight treatment beds located at our Sarcee location, potentially avoiding unnecessary visits to emergency departments and hospital.

Services may include:

  • bus service to the day centre 1 day a week
  • a recreation program / social program
  • a rehabilitation program
  • primary medical care provided by family physicans with extra training in Care of the Elderly
  • pharmacy services
  • lunch
  • short-term admissions for treatment
  • lab services

Telephone

403-943-1920 (Intake - Community Care Access)

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Translation services can be arranged through the AHS Call Line.

Referral Needed

All admissions are through Community Care Access.
All clients become a homecare client and then are admitted to C3.

Eligibility

For older adults living in the vicinity of Carewest Sarcee or Carewest Beddington:

  • have chronic, complex medical problems that may become unstable
  • have many visits to emergency departments or hospital units
  • need more support to stay living in the community
  • may present with signs and symptoms of cognitive impairment but their behavior will not interfere with their ability to interact with other clients
  • family requires support to continue in caring for their relative

Wait times

Call the social worker at 403-686-8150 or 403-520-3353 for wait time information.

Fees

You have to pay a small monthly fee, which covers all costs except for the Alberta Blue Cross part of your medicines.



Fee Reductions

Fees will be reduced or waived based on client's annual income. No one will be denied access based on inability to pay.

Multiple Languages

Yes
View more information...

Diversity Liaisons

Services to offer community education and health system navigation.

  • offer community education in first languages (Cantonese, Mandarin, French, and Korean) or plain English language to increase awareness about the health system, health services, and basic health promotion and illness prevention in Calgary
  • provide a range of services including health system navigation, referral, and support for diverse clients, families, and communities in various languages, with over-the-phone interpretation.
  • collaborate and strengthen partnerships with health care staff and community organizations that represent diverse populations
  • supports research and evaluation projects related to diverse populations
  • offer Diversity Education to staff

Our community education in topics:

Health System and Health Benefits

  • Your Health Care Choices
  • Health Insurance System
  • Senior Health Benefits and Support Services
  • Travel Health Risks - Visiting Friends and Relatives
  • COVID-19 Immunization
  • COVID-19 and Travel
  • Health Topics for Families with Children
  • Oral Health Resources for Children 0-6 years of Age
  • Healthy Eating for Children
  • Safety Car Seat Training

Health Topics for Adults and Older Adults

  • Choosing Healthy Foods in Canada
  • Nutrition for Seniors
  • Emotional Wellness
  • Stress Management
  • Beat the Germs (Hand Hygiene and Flu Prevention)
  • Women's Health
  • Oral Health and Resources for Adults and Older Adults
  • Reducing Cancer Risks
  • Understanding Cannabis
  • Understanding Vaping
  • Get Active, Stay Healthy
  • Tips to Sleep Better

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Early Start Parent Information Line | 403-244-8351, 811 (immunization appointments only)

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Early Start Parent Information Line

Nurses are there 24 / 7 to offer support, information, and referrals to new mothers and their families for the first 2 months after their baby’s birth.

Common questions are about caring for baby, breastfeeding, mother’s health, and baby’s health.

To book an immunization appointment only, dial 811 Monday to Friday 8:00 AM to 6:00 PM.

Telephone

403-244-8351, 811 (immunization appointments only)

Service language options

Languages other than English in which this service may be delivered.

Eating Disorder Program | 403-955-7700

Service hours

Some treatment components have business hours outside of regular hours of operation.

Referral Needed

Yes

Wait Times

Yes

Multiple Languages

Yes
View more information...

Eating Disorder Program

The Eating Disorder Program (CEDP) provides specialized services to meet the needs of Albertans of all ages with a diagnosis of anorexia nervosa, bulimia nervosa, and other specified feeding or eating disorders.
Services include:

  • assessment
  • outpatient treatment
  • day treatment program
  • inpatient services
  • consultations and referrals to doctors, therapists, and community groups
  • information sessions for family and friends of patients
  • educational workshops for healthcare professionals and students

Although the program is located across 3 sites, accessing services and appropriate level of care is determined after the initial multi-disciplinary assessment is completed.

Telephone

403-955-7700

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

A referral from a primary care physician is required to access this service.

Eligibility

Diagnosis of anorexia nervosa, bulimia nervosa, or other specified feeding or eating disorders.

Wait times

An estimated wait time will be provided at the time of referral. Wait times are calculated based on all components of the referral process being complete (screening with Access Mental Health, Labwork and attendance at the Orientation group).

Multiple Languages

Yes
View more information...

Endocrinology Central Access and Triage

Provides a referral service for doctors, emergency departments, and urgent care centres that need to refer people to see an endocrinologist.

Telephone

403-955-8633

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Closed between 12:00 PM - 1:00 PM.

Closed on all weekends and statutory holidays.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Epilepsy Central Access and Triage

Provides medical and/or surgical management for adult patients with epilepsy or seizure disorders. Services offered may include:

  • assessment and treatment of all forms of epilepsy
  • new anticonvulsant drug trials
  • epilepsy surgery
  • vagal nerve stimulation
  • education for patients and their family
  • psychological counselling

Telephone

403-944-5506

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Gastroenterology Centralized Referral Service (GI Central Triage)

Provides a referral service for doctors, emergency departments, and urgent care centres that need to refer people to see a gastroenterologist in the Calgary Zone.

Routine colon cancer screening referrals need to be sent to Forzani & McPhail Colon Cancer Screening Centre.

Telephone

403-944-6535

Service Hours

Monday: 8:00 am - 5:00 pm.
Tuesday: 8:00 am - 5:00 pm.
Wednesday: 8:00 am - 5:00 pm.
Thursday: 8:00 am - 5:00 pm.
Friday: 8:00 am - 5:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Hematology Central Access and Triage | 403-944-1582, 403-944-8050

Service hours

Triage Nurse works Tuesday to Friday every week.

Triage Secretary available part-time, Monday to Friday.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Hematology Central Access and Triage

Provides a referral service for doctors, emergency departments, and urgent care centres in Calgary that need to refer people to see hematologists (doctors who specialize in blood diseases and issues).

Telephone

403-944-1582, 403-944-8050

Service Hours

Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Service targeted to adults only

Wait times

6 Months

Hepatology Central Access and Triage | 403-944-6541 (Central Referral Intake)

Wait Times

Yes

Multiple Languages

Yes
View more information...

Hepatology Central Access and Triage

The Hepatology service sees patients for a variety of liver conditions, including cirrhosis, chronic liver disease, some liver malignancies, fatty liver disease, and Viral Hepatitis (B and C). We offer the following services:

  • consultation and treatment
  • medication counseling and monitoring
  • endoscopic interventions as needed
  • paracentesis and other comfort measures
  • palliative Care and end of life support

Patients requiring surgical interventions should be referred to the appropriate surgical service. Patients requiring cancer treatments should be referred to the appropriate Oncology service.

Telephone

403-944-6541 (Central Referral Intake)

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Note: Patients under 17 years of age should be referred the the pediatric Hepatology service.

Wait times

Wait times based on triage criteria, as outlined by the Canadian Association of Gastroenterology.

Home Care - After Hours | 403-943-1600 (Home Care Reception / Palliative Care), 403-943-1920 (Community Care Access), 403-955-6666 (Seniors / Adults / HPTP)

Wait Times

Yes

Multiple Languages

Yes
View more information...

Home Care - After Hours

As part of the Integrated Home Care Program, provides care and support to meet the assessed needs of the client after normal business hours. Works with the client, their family, other professional health care staff and partners to help clients be as independent as possible.

Telephone

403-943-1600 (Home Care Reception / Palliative Care), 403-943-1920 (Community Care Access), 403-955-6666 (Seniors / Adults / HPTP)

Service language options

Languages other than English in which this service may be delivered.

Eligibility

You must be a client of the Home Care Program to be able to access the after hours Home Care Response Team.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Fees

You may have to pay a small fee for homemaking services.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Immunization - Records Request

Past immunization records and immunizations given elsewhere may or may not be available.

This may include immunizations given at:

  • a pharmacy
  • a doctor's office
  • an urgent care centre
  • an emergency department
  • a private travel clinic
  • any place outside of Alberta

Immunization records are available electronically for those age 14 years and older by registering for MyHealth Records.

For immunization records for children who are under age 14 years or do not have a MyHealth Records account, contact your local public / community health centre, pharmacist, or family doctor to request a copy or ask at their next immunization appointment.

For more information visit our website.

Telephone

403-214-3641

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Accessing immunization records from a public health centre:

To make a request for anyone under 18, you must be the legal guardian. You may be asked to show proof that you are the guardian. If you are over 18, you must make the request yourself.

Accessing immunization records from MyHealth Records:

Anyone age 14 years and older can register for MyHealth Records and access their immunization records.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Indigenous Hospital Liaison Services | 403-955-6600 (Information)

Multiple Languages

Yes
View more information...

Indigenous Hospital Liaison Services

This program provides support and health information to healthcare providers, Indigenous patients / clients and their families through personal visits. Ask your healthcare provider for more information about Alberta Health Services policy to allow spiritual ceremonies.

Specifically, this includes:

  • case management
  • patient advocacy
  • cultural teaching
  • patient / client language interpretation
  • health literacy support
  • logistical support for discharge planning for Indigenous people

This service is available on-site in hospitals, public health centres and in the community. Upon request, staff can be present at hospital rounds, medical appointments and case conferences. This program will communicate with the healthcare team to ensure provision of culturally sensitive healthcare service.

Patient / client language interpretation service is also available upon request.

Patients and clients may also be asked about their healthcare experience to help ensure they receive the best possible healthcare.

Telephone

403-955-6600 (Information)

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

First Nations (Status and Non-Status), Metis and Inuit people and their families.

Multiple Languages

Yes
View more information...

Knowledge Resource Service

Information can be accessed through the provincial website. A team of experts is also available to help with accessing information.

Libraries located at:

  • Rockyview General Hospital
  • Alberta Children’s Hospital
  • Tom Baker Cancer Centre
  • Red Deer Regional Hospital
  • Kaye Edmonton Clinic
  • Glenrose Rehabilitation Hospital

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Laboratory Services | 403-770-3600 (Lab Information Line), 403-770-5136 (Appointment Line)

Service hours

Monday to Friday 7:30 AM - 5:30 PM

 

To book an appointment call the Patient Appointment Line at 403-770-5136 Monday to Friday, 7:30 AM-5:30 PM or online at www.albertaprecisionlabs.ca and clicking "Appointments" and then "Book Appointment".

Wait Times

Yes
View more information...

Laboratory Services

For information on service restrictions or to book an appointment, visit APL Appointments & Booking.

Laboratory Services provides collection of blood and body fluids for tests ordered by your doctor or healthcare provider including a comprehensive range of routine and specialized lab testing and clinical consultations:

  • blood and body fluid sample collection
  • biochemistry and toxicology
  • electrocardiogram (ECG)
  • genetics and genomics
  • urinalysis
  • transfusion medicine
  • hematology
  • coagulation studies
  • microbiology
  • public health testing
  • serology
  • surgical pathology
  • cytopathology
  • autopsy pathology
  • student practicum training for medical lab technologists and medical lab assistants

Note: Some locations may not offer the full range of testing. To confirm availability of a specific test, contact the location.

Telephone

403-770-3600 (Lab Information Line), 403-770-5136 (Appointment Line)

Wait times

An estimated wait time will be provided at the time of appointment booking.

Multiple Languages

Yes
View more information...

Mobile Integrated Healthcare

This service aims to provide integrated healthcare for acutely ill patients by providing services in the patients home that would be otherwise delivered in a hospital or outpatient clinic within 3 hours of receiving a referral.

Response time is confirmed upon receipt of referral based upon patient acuity or when service is requested.

  • Available services provided by community paramedics include:In-depth physical assessment with virtual consult capability
  • Parenteral infusion and medication administration
  • Laceration repair and suture/staple removal
  • Point of Care testing and diagnostics
  • In home blood transfusions (RBC/Platelets/Albumin)
  • STAT specimen collection

Upon receipt of referral a community paramedic will be dispatched to the patients dwelling where they will conduct a comprehensive assessment and develop a customized care plan after consultation with the patient’s most responsible healthcare prescriber.

A detailed record of the patient encounter will be sent to the patients’ healthcare team.

For more information see our website

Service Hours

Sunday: 6:00 am - 10:00 pm.
Monday: 6:00 am - 10:00 pm.
Tuesday: 6:00 am - 10:00 pm.
Wednesday: 6:00 am - 10:00 pm.
Thursday: 6:00 am - 10:00 pm.
Friday: 6:00 am - 10:00 pm.
Saturday: 6:00 am - 10:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

MIH supports patients experiencing complex or urgent medical conditions that experience difficulty in accessing adequate medical care.

These patients include:

  • Medically fragile individuals requiring specialized treatments
  • Frail elderly
  • Developmental disabilities that have limited mobility and social support Poorly managed health concerns because of the difficulties associated with homelessness, mental health issues and addiction.
  • Recently discharged from acute care at-risk for re-admission.
  • Complex with unplanned healthcare needs.

Move 'n Mingle Fall Prevention Exercise Program | 403-955-1554 (Registration)

Service hours

Please call during the listed office hours.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Move 'n Mingle Fall Prevention Exercise Program

Led by certified Older Adult fitness instructors with additional balance and falls prevention training.

Classes include a combination of seated and standing exercises, and highlight balance, posture, and leg and core strength. The focus is on making day-to-day activities easier, helping individuals remain independent, and reducing the risk of falling.

Education is offered to participants on topics related to reducing falls.

Telephone

403-955-1554 (Registration)

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

This program is for People 65 and over who are at moderate risk for falls because they have:

  • bone, joint and/or other medical issues
  • posture or mobility concerns
  • problems with vision
  • challenges in performing activities that require balance
  • challenges accessing community programs due to limitations such as low income and / or very few social connections

To attend Move N Mingle, participants must be:

  • medically stable
  • able to safely get out of a chair and move around without help
  • able to do 5 sit stands without using hands
  • able to do standing movements for half of a 45-minute class
  • aware of and understand what movements are safe for them to do

Wait times

This program typically has a waitlist. An estimated wait time will be provided at the time of registration.

Service hours

Closed between 12:00 PM - 1:00 PM.

Closed on all weekends and statutory holidays.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Movement Disorders Central Access and Triage

Provides clinical care for patients with movement disorders, including:

  • Parkinson's disease / Parkinsonism
  • Huntington's disease
  • dystonia
  • ataxia
  • tremor
  • tics and Tourette syndrome
  • drug-induced movement disorders

Telephone

403-944-4364

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Multiple Languages

Yes
View more information...

Neonatal Oral Feeding Committee

Provides guidelines and learning tools for feeding high-risk infants by mouth. Resources include:

  • practice guidelines
  • bedside poster
  • sample documentation
  • parent education DVD

Service language options

Languages other than English in which this service may be delivered.

Service hours

Closed on statutory holidays.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Neurology Central Access and Triage

Programs included within NCAT:

  • Movement Disorders
  • Multiple Sclerosis
  • Neuroimmunology
  • Neurovestibular
  • Cognitive
  • Calgary Headache and Management Program (CHAMP)
  • Calgary Epilepsy Program
  • Neuromuscular
  • General Neurology

Referrals to the Urgent Neurology and Stroke Prevention Clinics should be sent directly to those clinics as they are not part of Neurology Central Access and Triage.

Telephone

403-956-3461

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

Wait times are different for each type of neurology clinic.

An estimated wait time will be provided at the time of appointment booking.

View more information...

Nutrition Class - Feeding Your Baby

Join AHS dietitians for an interactive session on feeding your baby. You will learn about:

  • drinks for baby
  • when to start solids
  • first foods for baby
  • food allergies
  • finger foods and food textures
  • family meals
  • making baby food

The following class handouts and information are available at AHS Website> Find Workshops/Classes, Nutrition Services:

  • Starting Solid Foods: Around 6 Months
  • Feeding Guide: Starting Solid Foods
  • Making Baby Food
  • Canada's Food Guide

Telephone

403-955-1450

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Eligibility

Parents and caregivers of infants.

View more information...

Nutrition Class - Healthy Eating for Pregnancy

Join AHS Dietitians for an interactive session on nutrition in pregnancy. You will learn about:

  • benefits of eating well
  • healthy eating
  • eating safely
  • supplements
  • weight gain
  • meal planning

The following class handouts and information are available at AHS Website> Find Workshops/Classes, Nutrition Services:

  • Canada's Food Guide
  • Eating & Food Safety During Pregnancy
  • Pregnancy Weight Gain
  • Health Canada Safe Cooking Temperature chart
  • Healthy Parents Healthy Children

Telephone

403-955-1450

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Eligibility

Pregnant people at any stage in their pregnancy, as well as their support person.

View more information...

Nutrition Class - Mealtime Struggles to Mealtime Success

Join AHS dietitians for an interactive session about making mealtimes a positive experience for children and adults! You will learn about:

  • family meals
  • adult and child roles in feeding
  • healthy foods and drinks
  • introducing new foods
  • managing common feeding behaviours

The following class handouts and information are available at AHS Website> Find Workshops/Classes, Nutrition Services:

  • Feeding Toddlers and Young Children
  • Canada's Food Guide (Health Canada)
  • Healthy Parents Healthy Children

Telephone

403-955-1450

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Eligibility

Parents and caregivers of children 1 to 5 years old

Palliative Care Consult Service - Community Urban | 403-944-2304 (Central Office)

Service hours

After Hours: Healthcare professionals can call 403-943-4555 and ask to speak to a palliative care doctor.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Palliative Care Consult Service - Community Urban

Palliative Care Consult services include:

  • assessment and management of the patient’s symptoms (e.g., pain, delirium, nausea, anxiety, dyspnea, psychosocial, emotional and spiritual distress) with the primary care team
  • education for patients and families about how the disease will progress and care needed at the end of life
  • suggestions for receiving the best possible end-of-life care and support for families faced with the loss of a loved one
  • help with thinking about, talking about and documenting wishes for health care in the event the patient becomes incapable of consenting to or refusing treatment or other care
  • help with determining the medical order used to describe and communicate the general aim or focus of care including the preferred location of care
  • help with exploring care options after leaving the hospital, receiving palliative care focused services, which may include moving to a different care setting (e.g., a hospice)
  • information and advice for healthcare providers about palliative care

If you require ongoing Palliative Home Care support contact Community Care Access.

Telephone

403-944-2304 (Central Office)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Adults 18 years and older.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Service hours

After Hours: Healthcare professionals can call 403 943 4555 and ask to speak to palliative care doctor.

Referral Needed

Yes

Wait Times

Yes

Multiple Languages

Yes
View more information...

Palliative Care Consult Service - Rural

Palliative Care Consult services include:

  • assessment and management of the patient’s symptoms (e.g., pain, delirium, nausea, anxiety, dyspnea, psychosocial, emotional and spiritual distress) with the primary care team
  • education for patients and families about how the disease will progress and care needed at the end of life
  • suggestions for receiving the best possible end-of-life care and support for families faced with the loss of a loved one
  • help with thinking about, talking about and documenting wishes for health care in the event the patient becomes incapable of consenting to or refusing treatment or other care
  • help with determining the medical order used to describe and communicate the general aim or focus of care including the preferred location of care
  • help with exploring care options after leaving the hospital, receiving palliative care focused services, which may include moving to a different care setting (e.g., a hospice)
  • information and advice for healthcare providers about palliative care

If you require ongoing palliative focused Home Care support contact Community Care Access 403-943-1920.

Telephone

403-995-2714

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Patients and family may discuss their palliative care needs with their health professional or call the Palliative Care Consult Service office for more information.

Eligibility

Adults 18 years and older.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Palliative Home Care - Calgary Urban | 403-943-1920 (Community Care Access - Intake)

Service hours

Available 24 a day, 7 days a week.

Referral Needed

Yes

Wait Times

Yes

Multiple Languages

Yes
View more information...

Palliative Home Care - Calgary Urban

This service provides comprehensive interprofessional palliative care services to adult patients and families who are living with a progressive life limiting illness or are nearing end of life. This services include:

  • comprehensive nurse case management to provide ongoing assessment, monitoring collaboration with the health care team, support guidance and education regarding physical symptoms, psychosocial and spiritual concerns that may arise as a result of life limiting or end stage illness
  • interprofessional care to support holistic care needs for the patients and families including psychosocial and spiritual supports
  • coordination for in home support services (i.e. assistance with personal care, caregiver respite, volunteer support)
  • assessment, coordination and education for equipment needs and care to support patients to remain safely at home
  • facilitation for transitions to alternate care settings, i.e. hospice
  • facilitate discussions regarding advance care planning (i.e. goals of care) and end of life decision making
  • guidance and support to facilitate a patient's desire for home death
  • provide support and guidance for anticipatory grieve and bereavement

Telephone

403-943-1920 (Community Care Access - Intake)

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Professional referral required.

Eligibility

Eligibility guidelines for admission to Palliative Home Care:

  • has a progressive advanced life threatening or end stage disease or illness with anticipated prognosis of less than 12 months
  • disease based interventions are primarily intended for symptom management and / improve quality of life
  • patient or family aware of diagnosis and prognosis and in agreement with a palliative approach to care
  • requires ongoing expertise of a specialized palliative care interprofessional team
  • an advance care planning or serious illness conversation has been initiated with the patient / family
  • the client is 18 years or older
  • the client is a resident of Alberta or is the process of setting up residency in Alberta

Wait times

7 Days

Referrals are triage daily based on urgency:

  • an urgent referral: patients are generally seen within 24 hours
  • medium urgency referral: patients are generally seen within 2 - 3 days
  • low urgency referral: patients are seen within 7 days

Fees

There are no fees for professional or personal care services. There may be fees for equipment, supplies or medications.



Fee Reductions

Patients are eligible to Alberta Aids to Daily Living (AADL) for cost associated with equipment and supplies. Patients are enrolled into Palliative Blue Cross program to cover medication cost through community pharmacies.

Referral Needed

Yes

Wait Times

Yes

Multiple Languages

Yes
View more information...

Patient Blood Management Program

Works with patients and healthcare workers to help improve clinical outcomes for preoperative, prenatal, and other patients, by applying the principles of Patient Blood Management (PBM):

  • anemia management and hemoglobin 'optimization'
  • minimizing blood loss and bleeding
  • anemia tolerance--strategies to reduce incidence and volume of blood transfusion

Services include:

  • anemia management; assessment / treatment of anemia and / or optimizing a patient's blood (i.e. hemoglobin or red blood cell mass); may include iron therapy (oral or intravenous), vitamin supplements, and / or other medicines
  • education and resources for patients and healthcare staff, regarding risks of transfusion and alternative treatment options available which are safe, effective and based on medical evidence

Note: pre-operative autologous donation (PAD; "pre-banking" one's own blood before surgery) is no longer available for routine use.

Use of PAD is strongly discouraged in the medical community as its risks to patients greatly outweigh its benefits:

  • PAD is not effective at reducing transfusion; in many circumstances, it increases risk
  • PAD contributes to preoperative anemia which is associated with worse clinical outcomes for patients
  • PAD does not reduce risk of medical error and other risks associated with blood transfusion

PAD may be considered for patients with multiple blood antibodies, for whom compatible donor blood would be extremely difficult or impossible to find; these (or other) situations will be reviewed on a case-by-case basis to determine best course of treatment, ensuring maximum-benefit and lowest-risk to the patient.

Telephone

403-944-4710

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Professional referral may be initiated by medical doctors, nurse practitioners

Eligibility

Service targets:

  • elective surgery: patients with actual or estimated surgery date
  • prenatal patients
  • other: certain criteria apply; contact program for details

Wait times

Wait times to assessment and treatment may vary, depending on case load, other.

Fees

Most services provided are covered by the Alberta Health provincial insurance plan. Some treatments may not be covered (e.g.: iron supplements, other medications).

Pediatric Home Care | 403-943-1600 (After Hours), 403-943-1790 , 403-943-1920 (Community Care Access - Intake)

Service hours

After hours contact 403-943-1600.

Multiple Languages

Yes
View more information...

Pediatric Home Care

Works with other healthcare providers, such as your doctor, ambulatory clinics at Alberta Children's Hospital and the Calgary school system to:

  • support family-centred care for the child at home and / or school
  • assess the child's needs in the home and / or school environment
  • teach and support families as they learn to look after their child's medical needs
  • collaborate with ACH clinics and community pediatricians
  • consult and refer within the multidisciplinary team

Note: Homemaking services are not available.

Telephone

403-943-1600 (After Hours), 403-943-1790 , 403-943-1920 (Community Care Access - Intake)

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Program serves children who are eligible for Home Care from birth to 18 years of age.

Police and Crisis Team | 403-266-4357 (Distress Centre - request Mental Health Crisis Triage)

Multiple Languages

Yes
View more information...

Police and Crisis Team

PACT (Police and Crisis Team) offers mental health assessment, support, and / or consultation in crisis situations from AHS and CPS. Is able to arrange urgent psychiatry assessments and referrals as needed. The main goals are:

  • divert individuals who are in crisis with mental illness and addiction issues, from the justice system and hospital emergency departments
  • assess and stabilize individuals in crisis within the community
  • connect individuals with resources and supports

To contact this service about non-emergencies questions or concerns, email PACT.Calgary@ahs.ca. This account is not monitored by healthcare professionals and is not monitored 24/7.

Telephone

403-266-4357 (Distress Centre - request Mental Health Crisis Triage)

Service Hours

Sunday: 7:00 am - 3:00 am.
Monday: 7:00 am - 3:00 am.
Tuesday: 7:00 am - 3:00 am.
Wednesday: 7:00 am - 3:00 am.
Thursday: 7:00 am - 3:00 am.
Friday: 7:00 am - 3:00 am.
Saturday: 7:00 am - 3:00 am.

Service language options

Languages other than English in which this service may be delivered.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Repetitive Transcranial Magnetic Stimulation

Repetitive Transcranial Magnetic Stimulation (rTMS) is a therapeutic medical procedure that was approved by Health Canada in 2002 for the treatment of psychiatric disorders, such as major depression. rTMS is a non-invasive treatment which uses a specifically designed magnetic coil to apply stimulation to target areas in the brain. The treatment utilizes powerful and focused magnetic field pulses to stimulate the neurons in the brain.

The goals for rTMS are to:

  • reduce symptoms of depression
  • improve mood and ability to manage daily activities

Telephone

403-943-8851

Service Hours

Monday: 7:00 am - 3:15 pm.
Tuesday: 7:00 am - 3:15 pm.
Wednesday: 7:00 am - 3:15 pm.
Thursday: 7:00 am - 3:15 pm.
Friday: 7:00 am - 3:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

Wait time is dependent on availability. Estimated wait time until routine appointment is about 3 months.

Multiple Languages

Yes
View more information...

Rheumatology Central Access & Triage

Provides a referral service for doctors, emergency departments, and urgent care centres that need to refer people to see a Rheumatologist in the Calgary Zone.

Telephone

403-955-8734

Service Hours

Monday: 7:00 am - 3:00 pm.
Tuesday: 7:00 am - 3:00 pm.
Wednesday: 7:00 am - 3:00 pm.
Thursday: 7:00 am - 3:00 pm.
Friday: 7:00 am - 3:00 pm.

Service language options

Languages other than English in which this service may be delivered.

An estimated wait time will be provided when the referral is triaged. The wait time depends upon the urgency of the referral.

Wait Times

Yes

Multiple Languages

Yes
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Shared Mental Health Care Program

This service provides doctors with access to mental health consultants (psychiatric registered nurses, social workers, psychologists, psychiatrists) who take part in a client’s regular appointments. Mental health consultants can help doctors with:

  • assessments
  • treatments
  • teaching clients
  • finding mental health resources and making referrals to other services

Doctors who are part of a primary care network can also refer clients with mental or behavioural health concerns to behavioural health consultants. These consultants work in primary care clinics and can make appointments with patients that don’t include the doctor and are shorter than shared care sessions.

Telephone

403-955-6832

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

Wait times vary.

South Long COVID Central Access and Triage | 403-943-5788 (Central Access)

Referral Needed

Yes

Wait Times

Yes

Multiple Languages

Yes
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South Long COVID Central Access and Triage

This service provides information and connections to patients in the North Calgary areas in their preferred language through language line.

NOTE: If you have completed a Post COVID Functional Scale and Symptom Checklist (PCFS), please include with referral.

Telephone

403-943-5788 (Central Access)

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Patients MUST:

  • have a documented prior COVID infection or have suspected COVID diagnosed by MD/NP in the setting of exposure and clinical symptoms consistent with COVID
  • referrals will be accepted from the Central Zone (Red Deer and south ONLY), Calgary and South Zone

Plus a minimum of ONE of the following:

  • emergence of new symptoms such as autonomic, respiratory, cardiac, endocrine, neurological, etc. for >12 weeks not attributed to another chronic condition
  • persistent functional challenges including brain fog, fatigue, mobility concerns, mood/anxiety for >12 weeks; post COVID Functional Scale (PCFS) score of 3 / 4
  • complex multi-system concerns impacting social safety net, ability to self-manage, or lack of financial resources since COVID diagnosis
  • required hospitalization, multiple subsequent visits to the ED / hospital, or family physician due to ongoing symptoms of COVID

Eligibility

Patients must:

  • be at least 12 weeks post COVID diagnosis
  • must be 18 years or older
  • with persisting or worsening symptoms since discharge or completion of therapy
  • not be a WCB clients, we do NOT accept WCB clients

Wait times

3 Months

3 months post covid-19 diagnosis

An estimated wait time will be provided at the time of appointment booking.

Service hours

Closed between 12:00 PM - 1:00 PM

Closed on all weekends and statutory holidays.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Stroke Prevention Central Access and Triage

This service provides the following for adults who have had a transient ischemic attach (TIA) or a minor stroke:

  • fast assessment and treatment
  • referral to neurosurgery and interventional neuroradiology as needed
  • education relating to stroke, risk factors, and lifestyle
  • clinical care, research, and teaching in the area of cerebrovascular disease
  • TIA Rapid access clinic (TIARA)

Telephone

403-944-1447

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Adults who have had a transient ischemic attack or a minor stroke.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Service hours

Thrombosis clinics run Mondays, Wednesdays and Fridays from 1:00 PM - 4:00 PM

Wait Times

Yes

Multiple Languages

Yes
View more information...

Thrombosis Central Access & Triage

Thrombosis Central Access & Triage (TCAT) provides assessment, treatment, prevention and education of patients with or who are at risk for venous thromboembolic disease.

Telephone

403-955-8657

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

3 Weeks

Urgent Referrals - 1 - 3 weeks.

Semi Urgent Referrals - 3 - 10 weeks

Routine Referrals - 10 - 24 weeks

Service hours

Closed between 12:00 PM - 1:00 PM.

Closed on all weekends and statutory holidays.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Urgent Neurology Central Access and Triage

The Urgent Neurology Clinic provides urgent access and assessment service for patients with new or rapidly progressing neurological symptoms, which can or should no longer be managed by a patient's primary care team.

Telephone

403-944-2372

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Patient's have symptoms that are new and / or getting worse over days or weeks.

Wait times

7 Days

Our goal is to see patients within 7 days.

Urgent Neurology Clinic | 403-944-2372

Wait Times

Yes

Multiple Languages

Yes
View more information...

Urgent Neurology Clinic

The Urgent Neurology Clinic provides urgent access and assessment service for patients with new or rapidly progressing neurological symptoms, which can or should no longer be managed by a patient's primary care team.

Please see the Urgent Neurology Clinic website for more information.

Telephone

403-944-2372

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Patient's have symptoms that are new and / or getting worse over days or weeks.

Wait times

7 Days

Our goal is to see patients within 7 days

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