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Preventive dental health services are offered to students in Kindergarten, Grade 1 and Grade 2 to prevent tooth decay.
Alberta Health Services (AHS) health zones partner with schools in low income neighborhoods to provide preventive dental services at school.
Information about services along with a consent form is sent home to all students in eligible schools. A parent or legal guardian signature is required for service.
Wheel chair access available.
Monday: 8:30 am - 4:30 pm.Tuesday: 8:30 am - 4:30 pm.Wednesday: 8:30 am - 4:30 pm.Thursday: 8:30 am - 4:30 pm.Friday: 8:30 am - 4:30 pm.
11202 100 Avenue High Level Alberta T0H 1Z0
780-841-3230
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Closed for lunch from 12:00 PM to 1:00 PM.
Thursday Walk in Services is from 9:30 AM to 3:00 PM.
Hours may vary over holidays. Please call to confirm availability.
The focus of intervention is short term recovery. Clinicians help clients generate achievable goals for stabilization and change. Parental involvement is expected for children / youth unless a client is assessed as a mature minor. Services are available for children, youth, adults and older adults with addiction and / or mental health concerns. Clinicians work with individuals and families to identify goals of treatment as they relate to their moderate to severe addiction and / or mental health concerns. Addiction Services (clients with alcohol, tobacco, gambling, and / or other drug concerns) may include:
Mental Health Services may include:
Services may vary by location. Please call for more information.
Mental Health Referrals made immediately with Centralized Intake, however first time appointments may be on a wait period depending on demand for service at that time.
Please call ahead to arrange your prevention and education activity.
Provides prevention services for individuals, groups, schools,communities, and workplaces.
The focus of our prevention services is to raise awareness and understanding of alcohol, tobacco, other drug and gambling related issues.
Working closely with local groups, agencies, schools and employers provide support to projects aimed at mobilizing the community to prevent and address these issues.
Resources packages targeting children, youth, seniors, the workplace and parents are available to group facilitators and teachers.
Training and consultation services are available to professionals working with people who experience alcohol, gambling and other drug related issues.
This Government of Alberta funded program assesses people for funding for benefits like wheelchairs, walkers, bathing equipment, wound supplies, and compression stockings.
Not all locations offer full service.
Referrals are on a first-come, first-served basis.
If eligible, AADL is a cost-share program. Clients pay 25% of the cost up to maximum of $500 per family per benefit year (July 1 to June 30).
Low-income families can apply for cost exemption. Clients are 100% responsible for any upgrades.
Closed on statutory holidays.
Service are offered in Fort Vermilion, Paddle Prairie and Rainbow Lake on a travel basis. Please call the clinic for more information.
A range of supports are provided to persons living with severe and persistent mental illness while they are living in the community and whenever possible, while they are an inpatient.
A qualified team of health professionals offer:
Services are individualized, focused on recovery, and based on the principles of Psychosocial Rehabilitation (PSR) to assist with various areas of community living.
Individuals can be referred by:
Although someone else may refer individuals, participation is voluntary and individuals have the right to refuse service.
For people ages 18 or older.
An estimated wait time will be provided at the time of appointment booking.
This services:
You may be referred to another North Zone clinic location if there is not a local appointment available.
An estimated wait time will be provided at the time of appointment booking. You will be put on a wait list and contacted as soon as an appointment is available. Urgent cases may be seen first.
Provides education to cyclists, school staff, recreation staff, parents, and community volunteers about why bicycle helmets are mandatory equipment for all cyclists under the age of 18 in Alberta and how to wear a helmet properly. More information and resources about bicycle and wheeled safety are available here.
Free service that supports breastfeeding mothers and mothers with breastfeeding issues due to:
Breastfeeding women
Closed between 10:30 AM - 12:00 PM.
Cafeteria services offer food and beverages at Alberta Health Services facilities. Catering services and vending machines are available at some sites. Each cafeteria services site team is dedicated to creating great food, inspiring healthy eating, and providing outstanding customer service to support the health of Albertans.
**Please note hours of operation may vary from site to site.
Food is available for purchase.
If you need assistance with your child safety seat, please refer to the child safety seat owner’s manual and the appropriate YES Test available at Health Link.
For more information on rear-facing / forward-facing car seats, booster seats and Transport Canada public notices on child restraint systems (recalls), visit our website.
CT Service is available by appointment only.
Computed tomography, also known as "CT Scan" or "CAT Scan", is when pictures of the body are taken using radiation and computer-enhanced imaging.
A language line is available, but requests need to be made before tests are scheduled.
Continuing Care Access phone number available Monday to Friday 8:15 a.m. to 8:15 p.m. and Saturday, Sunday and Holidays 9:00 a.m. to 5:15 p.m.
Albertans who would like to schedule a visit at participating continuing care sites can visit Continuing Care Visitation Request.Visit the Alberta Health Services Continuing Care website for more information on services and resources.
Waiting times vary depending on the facility.
Continuing Care accomodation charges apply, please refer to the continuing care accommodation charges website for more information.
Elective surgeries
Cares for people after they have day surgery procedures. If you need to be admitted to the hospital after your procedure, your surgeon will tell you.
Contact your family physician for more information.
Wait times depend on the type of surgery you need. If you have questions, call your family doctor.
The program provides navigation, education,support and information for families of children from birth to 5 years in many settings and locations; clinic, family's home (if needed), playgroups, and in the community.
Works with families concerned with their child's development and/or children at risk for developmental delays (premature birth, prenatal exposure to drugs or alcohol, diagnosed disability).
Once the referral is received, contact will be made with the family. If there is a wait for a service, a letter is sent to the family telling them how long the wait will be.
Available by appointment only.
Your baby will be referred to Community Hearing Screening if:
A community screening site will call and offer a hearing screening appointment for your baby soon after their birth.
The results of your baby's hearing screening and any follow up needed will be shared with you.
Hearing screening is the best way to find out if your baby has hearing loss.
Hearing screening is quick, safe, and will not hurt your baby. Your baby's hearing is important for many areas of child and brain development.
For more information, visit our website.
All babies born or registered in Alberta are offered screening for permanent congenital hearing loss. It's best to have your baby's hearing screened before they are 1 month old. Newborn hearing screening service is offered at most hospital or birth centre postpartum units before discharge and by appointment at many community-based hearing screening sites. Newborn hearing screening and audiological diagnostic results dating from October 1, 2025, are now available on Netcare in the Operative / Procedure / Investigation section.
After the birth of your baby, a health care provider will offer to have your baby's hearing screened.
With your consent, your baby's hearing screening will happen before your baby leaves the hospital. The results of your baby's hearing screening and any follow up needed will be shared with you.
For more information on screening in the community, see the service type Early Hearing Detection & Intervention (EHDI) Program - Community Hearing Screening.
Hearing screening is the best way to find out if your baby has hearing loss. Hearing screening is quick, safe, and will not hurt your baby. Your baby's hearing is important for many areas of child and brain development.
If you have an emergency, call 911.
Emergency departments:
Emergency Department wait times are now available for Calgary, Edmonton, Fort McMurray, Grande Prairie, Lethbridge, Medicine Hat and Red Deer.
This service may be impacted by the COVID pandemic. View the Hours of Operations to see if the location has been impacted.
Get the right care when you need it, to learn more visit Know Your Options.
We can’t predict how long you will need to wait in the emergency department. Patients are assessed (triaged) using a standard scoring system called the Canadian Triage and Acuity Scale (CTAS) to see how urgent their health needs are.
Services include:
Pick-up empty sample bottles at the Emergency Room Monday - Friday 8:30 AM -4:30PM.
Drop-off Days:
Monday to Wednesday
10:00 AM to 4:00 PM
Drop the samples into the cooler in the Emergency Room. Do not collect your samples before 9:00 AM and ensure bacteriological samples are dropped off the same day they are collected. The lab does not accept samples taken more than 24 hours before they arrive at the lab.
Drinking water, beaches and swimming pool water can be tested. Chemical water sampling testing is available and looks for common chemicals and trace metals found in water. Bacteria water sampling tests water samples for indicator bacteria to ensure water is safe.
For additional information,
Provides short-term loans of medical equipment for people who are recovering from surgery or need palliative care so they can live in their own homes. Equipment loans include:
A security deposit may be required.
General Radiography uses x-rays to produce images of the structures inside the body, particularly bones. X-ray beams can pass through the body, but they are absorbed in different amounts depending on the density of the material they pass through.
Completes patient charts, collects data, data entry and coding, collects patient information, dictates notes, and transcribes inpatient and outpatient charts.
There is a fee for copies of health records.
Teaches individuals, organizations and communities about making healthy lifestyle choices by:
Topics include:
staying safe in the sun
The Continuing Care Access team has a 24/7 voicemail option and operates the following hours:
Monday to Friday 8:15 am to 8:00 pm,
Saturday, Sunday and Statutory Holidays 8:15 am to 4:30 pm.
Home Care helps people who live at home and need support such as:
A case manager, who is usually a nurse, will meet with the clients and help decide what services will best support them.
Most services are covered for people with Alberta Health Care Insurance coverage, but there may be charges for services not covered by Alberta Health Care Insurance. Out of province clients looking for home care services in Alberta should inquire on any potential charges prior to obtaining services.
To access contact information and a list of services offered, select a hospital.
Search through a complete list of progams and services, or hospital and facility information with the following:
Find Healthcare:
To find out which vaccines are recommended for you and to book an appointment at a public health or community health centre:
For adult immunization information, visit Immunization for adults.Additional vaccines may be needed depending on your health conditions or risk factors.
Submit immunization records online at Immunization Record Self Submission Portal or bring records to the appointment. This is important if you were immunized in another province or country.
For general information about immunization visit Immunization or call Health Link at 811.
Service targeted to:
Try to call at least 4 weeks in advance of when your child’s immunization is due.
Immunizations are recommended for babies starting at age 2 months. For the routine immunization schedule, visit Routine immunization schedule at a glance.
Additional vaccines may be needed depending on your child’s health conditions or other risk factors.
Submit immunization records online at Immunization Record Self Submission Portal or bring records to the appointment. This is especially important if you were immunized in another province or country.
For general information about immunization, visit Immunization or call Health Link at 811.
Primary Care Alberta provides routine immunizations free of charge to students in Grades 1, 6 and 9. These vaccines are offered in school.
Each year, public health reviews immunization records for students in grades 1, 6 and 9 to see what immunizations each student needs. A consent form is sent home with an information sheet for each vaccine recommended for the student. No immunizations will be given in school without consent from a parent or legal guardian.
For school immunization information, visit School immunization.
If your child cannot receive vaccines at school - such as if they are homeschooled or absent on the day of immunizations - public health will provide you with information on how your child can be immunized.
For general information about immunization, visit Immunization or call Health Link.
Students in Grades 1, 6, and 9.
This program provides support and health information to healthcare providers, Indigenous patients / clients and their families through personal visits. Specifically, this includes:
This service is available on-site in hospitals, public health centres and in the community. Upon request, staff can be present at hospital rounds, medical appointments and case conferences. This program will communicate with the healthcare team to ensure provision of culturally sensitive healthcare service.
Patient / client language interpretation service is also available upon request.
Patients and clients may also be asked about their healthcare experience to help ensure they receive the best possible healthcare.
Clients can self refer or be referred by family or friends.
First Nations (Status and Non-Status), Métis, and Inuit peoples and their families.
This program:
The program also:
Monday to Friday 8:30 AM - 4:00 PM
Walk ins accepted until 30 minutes before closing.
Closed Statutory holidays
Laboratory Services provides collection of blood and body fluids for tests ordered by your doctor or healthcare provider including a comprehensive range of routine and specialized lab testing and clinical consultations:
Note: Some locations may not offer the full range of testing. To confirm availability of a specific test, contact the location.
Cleans acute and continuing care facilities according to standards set by Alberta Health and Wellness and Alberta Health Services (AHS) infection control.Services include:
Personal laundry fees in effect for long term care clients.
Closed on Statutory Holidays
This program offers support for early discharge after having a baby, including breastfeeding support.
Services provided include:
For more information, visit the Prenatal website.
Referral required by MRHP for scheduled Non Stress Tests when clinically indicated
Pregnancy greater than 20 weeks gestation
Family medicine appointments including but not limited to:
English; Low German
A referral by a physician or other professional required for surgical consults or specialty clinics.
Varies by location.
There is third party billing for the following services:
Provides clean or sterilized items for use in patient care including:
Visiting hours posted at site.
The General Medicine unit offers diagnosis and treatment of a broad range of diseases involving all organ systems. This is a complex, acute care environment, where team work, patient safety and best practice are the back drop for providing the best patient care and driving patient and staff satisfaction.
You need to be admitted by a Physician.
Offers information, workshops and training on preventing and/or coping with:
Mental health promotion facilitators work with schools and various community agencies to strengthen resiliency amongst the population.
Some services are offered directly by Alberta Health Services staff, agencies funded by Alberta Health Services or community partners
This service is available to all ages.
Depends upon nature of request
There is a fee for Mental Health First Aid, suicide intervention training and other like courses. Information and workshops are at no cost.
Physician performs precedures on Tuesday and Thursday when available.
Service includes:
For adult patients only.
Scheduled by the physician based on availabilty to provide service.
Call for information; availability of dietitian appointments vary.
The majority of teaching is one-to-one, however, group sessions may be offered to promote enhanced learning of clients. Nutrition information and resources can be found on Alberta health Services’ Healthy Eating Starts Here and at MyHealth.Alberta.ca
Additional Services:
In the Outpatient Dietitian Counselling program, families work one-on-one with a registered dietitian (dietitian) trained in Pediatric Weight Management. The dietitian will help the family work on healthy eating and active living habits and set realistic goals that focus on creating a healthy lifestyle. Areas of focus include nutrition, physical activity, sedentary time and sleep.
The dietitian and the family’s healthcare provider work together to ensure the family is supported in achieving their health goals. They can also assist in connecting the family with other supports as needed, such as physical activity, mental health, and community services.
The program’s aim is to help families achieve a lifestyle that promotes healthy growth and development in their children.
For more information visit the Outpatient Dietitian Counselling website.
Available to children ages 2-4 years with a Body Mass Index (BMI) above the 97th percentile and children ages 5 - 17 years with a BMI above the 85th percentile.
Occupational therapists apply knowledge and skills to assess, collaborate with, empower, and enable clients to:
Occupational Therapy helps to solve the problems that interfere with a person's ability to do the things that are important to them.
Homecare Occupational Therapy services are only available to Alberta residents. Outpatient services may have out of province client restrictions. Contact site for further information.
Fees may apply for some services, call for more information.
Serving the community with emergent, urgent and elective surgery offered to pediatric and adult patients. Urgent / emergent surgical cases are done by scheduled evening staff, 7 days a week. Patients are monitored before being transferred back to the inpatient or day surgery units.
Procedures may include:
Surgeon arranges date with booking clerk who will call you with the surgery date.
Pre-admission visits are arranged by the OR Booking Office as are surgical dates. The pre-admission visit is normally completed 1-2 weeks prior to surgery and the visit may be by phone or at the pre-admission clinic in the hospital dependent on patient medical condition and type of surgery planned.
Some procedures may not be covered by Alberta Health Care.
Service offers diagnostic procedures, including:
Not all services are offered at all locations.
The service is available based on capacity.
This service offers outpatient intravenous / IV therapy.
This program offers daytime groups, which have a focus on understanding life long patterns, learning new information and skills, developing insights and dealing with concerns.
Adults age 18 and over who are:
Patient Food Services overarching objectives are to:
PFS delivers more than 31,000 patient/resident meals each day within AHS facilities.
Patient Information is available 24/7 - calls are forwarded outside of office hours.
Services offered:
Clinics are scheduled as needed. Please call for more information.
The service provides specialized care for children, from birth to 18 years of age, who may require surgery or ongoing medical management of their cardiac condition.
The following diagnostic services are offered within the clinic:
Targets to:
Will be defined based on referral.
Services for the care and treatment of children up to 16 years by general practitioners and specialists. Children who need specialized services are referred to the appropriate service.
A doctor must refer.
Children up to age 16.
Visiting specialist availability is every 6 weeks.
Our Pediatric Clinic offers the following services:
Pediatrician specialist visit, prescriptions, specialized assessments and referrals to other designations as needed(such as respiratory). Follow up appointments.
6 months
Collaborates and interacts with healthcare service providers to provide clinical services and medications to patients in hospital and long-term care facilities.
a doctor's prescription is needed.
Tuesday and Thursday every other week at this location.
Rehabilitation service to help restore maximum function and independence through:
Services may be available at outpatient hospital clinics, community health centres, patient's homes and continuing care / long term care centres.
Waiting period is dependent on resources available at site as well as triage priority.
Fees may apply.
Phone Public Health Centre for more information.
For more information visit our website at Prenatal – North Zone. These classes may be in the evenings or on Saturdays.
Please be advised not all locations offer all services and to contact your local community health centre.
Please register online at either: Prenatal | Alberta Health Services or our online form: AHS North Zone Prenatal Education Classes (albertahealthservices.ca)
It is important to register early because class sizes are limited. The 2nd trimester is ideal for learning.
Fluoride varnish helps protect your child's teeth from tooth decay (cavities). It slows down decay already started.
Your child needs four fluoride varnish visits, six months apart, to best protect their teeth. Fluoride varnish is painted on your child's teeth. It takes less than one minute to apply. You can hold your child during the visit.
You can also ask any questions you may have about protecting your child's teeth.
If your child is diagnosed with asthma by a doctor, bring their quick reliever medication to the appointment. If your child feels anxious with dental visits it may trigger asthma symptoms.
This provincial prevention service is available across Alberta.
For more information and eligibility, visit our website: Preschool Oral Health Services
Low German interpretation is available in South and Central Zones.
Children between 12 and 35 months (1 and 2 years) old are eligible to start the program. For more information and eligibility, visit our website Preschool Oral Health Services
Note: For Calgary and area, eligibility is also based on family income.
Primary Stroke Centre Emergency Departments are linked to Comprehensive Stroke Centres via TeleStroke for immediate consultation with a stroke neurologist. This specialist can view the patient and the CT images remotely. This allows real-time two-way assessment and management of stroke patients without having to be transported first.
Working with the Emergency Department doctor, the stroke neurologist can assess if the patient needs a clot-dissolving medicine to limit the effects of an acute stroke. They can also determine if the patient is a candidate for clot removal (Endovascular Thrombectomy - EVT) which is performed at the Comprehensive Stroke Centres.
Emergency Medical Services (EMS) transport to the nearest Primary or Comprehensive Stroke Centre in rural regions to improve timely accessibility for advanced stroke treatment.
Emergency Department staff in Non-Primary Stroke Hospitals/Centres know the criteria for the immediate transfer of stroke patients to the nearest Primary or Comprehensive Stroke Centre.
Patients presenting with suspected acute stroke symptoms, stroke symptoms upon waking or high-risk TIA
Public Health Nurses provide immunization and follow-up services to clients of all ages. · Routine vaccinations (2, 4, 6, 12, 18 months and 4 years of age)· Communicable Disease ControlAfter vaccination & immunization follow-up and care
Community Health Centres | Alberta Health Services
Closed during statutory holidays.
Our goal is to improve the oral health of people of all ages, in the North Zone (all Areas). A healthy mouth is an important piece in a person's overall health. Healthy teeth and gums support good nutrition, speech, growth, development, learning, and social development.This program offers:
Targeted School Services: Fluoride varnish applications, oral health assessments and referrals, sealant applications, classroom education, and resource provision. These services are targeted to schools identified with students at oral health risk. Services may vary across the North Zone.
Preschool Program: Fluoride varnish applications, oral health assessments and referrals for eligible children 12-35 months old. Services may vary across the North Zone.
Community Education: Education for health professionals, community leaders, parent groups and other community groups to promote oral health. Information on fluoride and private well water sampling to determine fluoride levels available. Services may vary across the North Zone.
Age 12 - 35 months to begin preschool fluoride varnish program.
Friday Walk In
North Zone Sexual & Reproductive Health Clinics are seeing clients in the clinic, for the following concerns: · Birth control and safer sex counseling · Pregnancy testing and pregnancy options counseling. · KNOWN STI and needs treatment. · Contact with a known STI and needs testing/treatment. · Symptoms of an STI · Routine STI Screening · Emergency contraceptive pill · Vaccinations Not all services are available at all locations. Contact each clinic to check what services they offer.
Everyone including all teens, young adults and clients with barriers to accessing service (e.g., no Alberta Health Care, low income, or English is not first language)
Provides nursing care and support which may include:
You will be contacted after you are discharged from the hospital to arrange an initial assessment
Patient Registration registers:
Please call for hours as they vary depending on the availability of the respiratory therapist.
Physician Order Required for all but education, Tobacco Cessation.
Can be a physician order, or a respiratory Requisition form. Submitted via fax
Waiting period can be 1 - 8 weeks
Admission to respite is Monday to Friday @ 10:00. Contact North Zone Placement to request respite admission.
Respite services provided at the facility are 24 hours.
Respite services provide caregivers a short period of rest or relief from their caregiving responsibilities. Overnight respite services are offered in a Continuing Care environment and organized through Home Care. A Home Care Case Manager can review respite options available.
Site specific, contact site directly for instruction on referral process.
Site specific, contact site directly for admission processes.
Site specific, contact site directly for information on cost.
Seniors may submit receipts to Alberta Seniors Benefits.
Provides healthcare in schools.
Students in school.
Services are offered to eligible schools and may include:
A child diagnosed with asthma must have their short acting asthma reliever medication with them to receive service.
Services may include:
A doctor or other healthcare provider must send in a referral.
Services are for people with developmental and / or medical conditions who need help with:
Please contact the site to discuss eligibility requirements.
The waiting list varies by location. Please contact the site directly to inquire about wait times.
Supportive living accommodations are a type of continuing care accommodation where people can remain as independent as possible. It offers a congregate setting with access to services that meet their changing needs.
Adults over 65
These services include:
This service identifies the presence or absence of eye disease such as diabetic retinopathy, cataract, glaucoma, macular degeneration and eye strokes. A retinal camera is used to take exact, 3D pictures of the inner eye, enabling advanced eye screening anywhere and everywhere.
Referral required by a physician.
For Diabetics that need retinal screening.
Waiting time varies. Clinic runs once a month.
Therapeutic recreation is important to a person's quality of life. With this in mind, this service:
Referrals can be received from family physicians, Home Care, or other Allied Health professionals.
Service is targeted primarily for residents residing in continuing care and acute care patients waiting placement. Also available on a consultative basis only for individuals in the communities who require this service due to medical reasons.
Community Health Services staff, local RCMP and local traffic safety partners work together to improve the wear rates of seat belts and child safety seats and support safe driving.
Occasional evening and weekend clinics offered
The Mantoux skin test is not recommended to diagnose active TB.
Testing is done at public health centres throughout the province:
For travel or work related TB testing contact the Travel Health Services in your area.
Eligibility includes:
Wait times vary.
Eligibility criteria must be met to receive free testing and may vary by site. Call to find out more.
Ultrasound is an imaging test that captures images of soft tissue organs, blood vessels and tissues using high-frequency sound waves (no radiation). Ultrasound is also known as sonography.
Not all tests are offered at all sites. Call the location for more information.
Consults with Internal Medicine for further assessment and treatment for:
Referrals must go to Dr. Yoland Westra in Grande Prairie for triage then wil be sent to the clinic to book.
Booked based on urgency and when the visiting specialist is available to travel to the Northwest Health Centre.
Our volunteer roles share a commitment to improving the quality of the patient and family experience.
Volunteers are:
For general information about volunteering with AHS please visit our website.
Closed for lunch 12:00noon to 1:00pm.
First come, first served. But in cases of short-staffing, walk in clients will be triaged.
Provides a short-term counselling service, to help people make changes in their lives. Screening and referrals may also be completed to connect clients with additional services.
Sometimes people feel overwhelmed, aren't sure what to do, and need more than a friend to talk to.
Counsellor's use a team approach and focus on helping people make changes in their lives by learning what their strengths are and using them.
Reasons for needing this support may include:
Confidential counselling sessions are 50 minutes.
If appropriate, people are provided information on other addiction and/or mental health services.
Wait time varies. Clients in crisis are seen on a priority basis.
Provides immunizations for babies and young children.
Services include information about:
New mothers are also offered postpartum depression screening.
For more information please visit Immunize Alberta.
