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 General Information

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 Other services

Adult Day Program | 403-335-7273

Referral Needed

Yes

Wait Times

Yes

Multiple Languages

Yes
View more information...

Adult Day Program

Provides up to 6 hours of wellness program. The program offers:

  • activities, recreation, and exercises
  • blood pressure and weight monitoring
  • help with medication
  • basic personal care
  • rest breaks
  • meals and snacks

Telephone

403-335-7273

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

A referral from a Home Care Case Manager is needed.

Eligibility

Must be a Home Care client over the age of 18.

Wait times

Wait time depends on how urgent the referral is.

Fees

May be a charge for a meal and snack. Client is responsible for transportation arrangements and costs.



Fee Reductions

May be eligible for cost share based on annual income.

Cafeteria Services | 403-335-9393 (Switchboard)

Service hours

Payment by cash only

View more information...

Cafeteria Services

Cafeteria services offer food and beverages at Alberta Health Services facilities. Catering services and vending machines are available at some sites. Each cafeteria services site team is dedicated to creating great food, inspiring healthy eating, and providing outstanding customer service to support the health of Albertans.

**Please note hours of operation may vary from site to site.

Telephone

403-335-9393 (Switchboard)

Service Hours

Sunday: 6:30 am - 4:30 pm.
Monday: 6:30 am - 4:30 pm.
Tuesday: 6:30 am - 4:30 pm.
Wednesday: 6:30 am - 4:30 pm.
Thursday: 6:30 am - 4:30 pm.
Friday: 6:30 am - 4:30 pm.
Saturday: 6:30 am - 4:30 pm.

Fees

Food is available for purchase.

Calgary Rural Diabetes Program | 844-445-5588 (Referral phone)

Wait Times

Yes

Multiple Languages

Yes
View more information...

Calgary Rural Diabetes Program

This service may provide:

  • diabetes education/counselling in a virtual group setting
  • one-to-one appointments with nurses and dietitians, which include an overview of the disease, complications, medications, exercise, and nutrition

Telephone

844-445-5588 (Referral phone)

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

A1C greater than 6.5 %

Wait times

An estimated wait time will be provided at the time of appointment booking.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Cardiac Monitoring Services

Offers heart (cardiac) monitoring services, which includes:

  • Holter monitoring
  • Cardiac event monitoring
  • Blood pressure monitoring (while you do your regular activities)

Some sites may not offer all of the above services.

Telephone

403-335-9393

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Cardiology - Electrocardiogram Services

Provides ECGs to diagnose possible heart conditions. Cardiologists and the Internal Medicine department reviews the results and sends a report to the referring / ordering doctor.

Telephone

403-335-9393

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Community Addiction and Mental Health Services - Rural

Working across the lifespan, clinicians work with individuals and families to identify goals of treatment as they relate to Addiction and Mental Health concerns.

Other services include:

  • geriatrics (for individuals with cognitive decline)
  • outreach
  • urgent mental health care walk in ( times vary ) at Cochrane, Canmore, Banff and Airdrie Urgent Care Centers, Okotoks

Telephone

403-335-7285

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Service targeted to individual who:

  • present with moderate to severe mental health symptoms
  • would like to change their relatonship with substance use

Wait times

An estimated wait time will be provided at the time of appointment booking.

Community Health Centres | 403-335-7292 or 811 for immunization appointments only, 403-943-5465 immunization appointments only

Service hours

Open until 8:00 PM alternate Thursdays.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Community Health Centres

Community Health Centres provide a wide range of health services, which may include:

Telephone

403-335-7292 or 811 for immunization appointments only, 403-943-5465 immunization appointments only

Service Hours

Monday: 8:15 am - 4:30 pm.
Tuesday: 8:15 am - 4:30 pm.
Wednesday: 8:15 am - 4:30 pm.
Thursday: 8:15 am - 4:30 pm.
Friday: 8:15 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Community Physiotherapy | 403-335-2511

Wait Times

Yes

Multiple Languages

Yes
View more information...

Community Physiotherapy

Service is provided to clients who meet the following inclusion criteria:

  • resident of Alberta
  • valid Alberta personal health care number (AB-PHN)
  • functional rehabilitation goal(s)
  • rehabilitation readiness, including: medically stable; physically able to participate in intervention, cognitively able to participate


Exlusion criteria includes:

  • WCB and MVA injury related concerns
  • multi-disciplinary pain management
  • currently recieving / recieved physiotherapy from another program or provider
  • children / youth developmental delay support

Telephone

403-335-2511

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

See program description.

Pelvic Floor services are only offered out of Nanton Community Health Centre and Oilfields General Hospital. There are specific inclusion / exclusion criteria for pelvic floor physiotherapy. Please contact the clinic for more information.

Wait times

3 Months

Waiting time can vary based on identified patient needs and location.

Continuing Care Services | 403-335-9393

Service hours

Available 24 a day, 7 days a week.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Continuing Care Services

This service provides care using a collaborative model. The department aims to:

  • maintain and promote independence and health
  • prevent illness
  • ensure dignity and individual self-worth

It maintains an interdisciplinary team approach with residents and their families and provides an environment that encourages physical, psychological and spiritual well-being as well as continuity of care through the coordination of resources and services.

Provides long-term residential care, including:

  • nursing and personal care
  • physical, occupational or recreational therapy
  • pharmacy services

Visit the Alberta Health Services Continuing Care website for more information.

Telephone

403-335-9393

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Fees

Accommodation fees are charged as well as additional fees for other services including but not limited to: personal laundry, hairdressing, in-room telephone and cable.



Fee Reductions

Emergency Services | 403-335-2534

Service hours

Available 24 a day, 7 days a week.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Emergency Services

If you have an emergency, call 911.

Emergency departments:

  • take care of people that are very sick or injured on a priority basis. This means the sickest people are seen first. If you go to an emergency department for care that isn't urgent, you will not likely be seen right away.
  • provide medical care, which includes assessment and treatment
  • stabilize people and get them ready to transport to a higher level of care facility (if needed)
  • provide follow-up care including referrals to a family doctor or specialist (if needed)

Emergency Department wait times are now available for Calgary, Edmonton, Lethbridge, Medicine Hat and Red Deer.

Get the right care when you need it, to learn more visit Know Your Options

This service may be impacted by the COVID pandemic. View the Hours of Operations to see if the location has been impacted. Visit https://ahs.ca/covid for up-to-date information.

Telephone

403-335-2534

Service language options

Languages other than English in which this service may be delivered.

Wait times

We can’t predict how long you will need to wait in the emergency department. Patients are assessed (triaged) using a standard scoring system called the Canadian Triage and Acuity Scale (CTAS) to see how urgent their health needs are.

Service hours

Pick-up Details:
Monday - Friday 8:00 AM - 4:00 PM

 

Drop-off Days:
Tuesday

Before 11:00 AM

Multiple Languages

Yes
View more information...

Environmental Public Health - Water Sample Bottle Pick-up and Drop-off

Drinking water, beaches and swimming pool water can be tested. Chemical water sampling testing is available and looks for common chemicals and trace metals found in water. Bacteria water sampling tests water samples for indicator bacteria to ensure water is safe.

For additional information,

Telephone

403-335-9393

Service language options

Languages other than English in which this service may be delivered.

Service hours

Available 24 a day, 7 days a week.

Referral Needed

Yes

Multiple Languages

Yes
View more information...

General Medicine - Inpatients

Offers care on an inpatient basis including assessing, diagnosing, and treating many types of medical problems.

Telephone

403-335-9393

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

You must be admitted to the unit by a doctor.

Service hours

Closed for Lunch, 12:00 pm to 1:00 pm

Wait Times

Yes

Multiple Languages

Yes
View more information...

General Radiography (X-Ray)

General Radiography uses x-rays to produce images of the structures inside the body, particularly bones. X-ray beams can pass through the body, but they are absorbed in different amounts depending on the density of the material they pass through.

Telephone

403-335-2504

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Multiple Languages

Yes
View more information...

Health Information - Access and Disclosure

In accordance with Alberta's Health Information Act, this is a service which enables the release of individually identifiable health information with or without the consent of an individual.

For health information, please contact the hospital or health care centre where you received treatment.

For detailed instructions, frequently asked questions and forms, please visit Access & Disclosure | Alberta Health Services.

Telephone

403-335-2508

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Fees

A basic fee of $25.00 is applied to all requests which includes up to 20 pages depending on record format i.e. paper, electronic or microfilm record. Each additional page costs from .25 to .50 cents per page. Additional costs may apply. Fees are applied in accordance with the Health Information Act.



Fee Reductions

If you are unable to pay the fee, please submit evidence of financial hardship.

Service hours

Routine health information requests processed during the office hours posted.

View more information...

Health Information / Records Management

Completes patient charts, collects data, data entry and coding, collects patient information, dictates notes, and transcribes inpatient and outpatient charts.

Telephone

403-335-2508

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Fees

There is a fee for copies of health records.

Hospitals | 403-335-9393

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Hospitals

To access contact information and a list of services offered, select a hospital.

Search through a complete list of progams and services, or hospital and facility information with the following:

Find Healthcare:

Telephone

403-335-9393

Service language options

Languages other than English in which this service may be delivered.

Multiple Languages

Yes
View more information...

Immunization - Adult Services

This service provides routine immunization for adults. Suggested immunizations:

  • a booster dose of diphtheria, tetanus, and pertussis (whooping cough)(dTap) every 10 years
  • dTap vaccine for pregnant women every time they are pregnant
  • Hepatitis B vaccine (HBV) for unprotected adults born in 1981 or later. Some adults born before 1981 may need this vaccine if they are at risk for hepatitis B (e.g. health problems, type of work, lifestyle, contact with the virus)
  • Human papillomavirus (HPV) vaccine for adults up to and including age 26 years who did not get it in school.
  • Measles, Mumps, Rubella (MMR) vaccine for adults whose immunization records do not show the recommended number of doses of measles, mumps, or rubella vaccine.
  • Chickenpox vaccine for unprotected adults
  • annual influenza vaccine
  • pneumococcal vaccine for all adults 65 years of age and older and adults with certain health problems

To find out which vaccines are recommended for you and to book an appointment for immunization, call your nearest community / public health centre. If you are not sure where your nearest community / public health centre is, you can call Health Link at 811. Bring any immunization records you have to the appointment, especially if you were immunized in another province or country.

For more general information about immunization go to ImmunizeAlberta.ca, Immunizations at myhealth.alberta.ca, or call Health Link.

Telephone

403-335-7292

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Ages: 18+ years

Service hours

Open every 4th Thrusday until 8:00 PM

Multiple Languages

Yes
View more information...

Immunization - Infant and Preschool Services

Alberta Health Services provides routine immunization for infants and children across Alberta. Immunizations are free of charge for infants and children who live in Alberta.
Immunizations are recommended for infants starting at 2 months of age. Routinely recommended vaccines include: diphtheria, pertussis (whooping cough), tetanus, polio, Haemophilus influenzae type b, hepatitis B, rotavirus, meningococcal, pneumococcal, measles, mumps, rubella, varicella (chickenpox), and influenza.

For the routine immunization schedule, go to immunizealberta.ca.

Additional vaccines may be needed depending on your child’s health conditions or other risk factors.

Immunization is effective. Other than providing safe drinking water, no other health intervention works as well as immunization to reduce disease and death rates. Immunization protects whole communities. The more people who are fully immunized in a community, the safer everyone is.

Immunization is safe. It is much safer to get immunized than to get the diseases that vaccines protect against.

For more information, and to book an appointment, call your nearest community/public health centre. If you are not sure where your nearest community/public health centre is, call Health Link at 811. Bring your child’s immunization record to the appointment, especially if your child was immunized in another province or country.

For more general information about immunization, go to immunizealberta.ca,Immunizations at myhealth.alberta.ca, or call Health Link at 811.

Telephone

403-335-7292

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Ages: 2 months to 5 Years

View more information...

Immunization - School Services

Each year, Alberta Health Services, Public Health reviews immunization records for students in grades 1, 6, and 9 to see what immunizations each student needs. A consent form is then sent home with an information sheet for each vaccine recommended for the student. No immunizations will be given in school without consent from a parent or legal guardian. Immunizations in this program include:

  • Grades 1, 6, and 9: Any routine childhood and school vaccines that may have been missed according to a review of the students immunization record on file
  • Grade 6: Hepatitis B (HBV) vaccine for students who have not already completed a hepatitis B immunization series and human papillomavirus (HPV) vaccine
  • Grade 9: diphtheria, tetanus, acellular pertussis (dTap) and meningococcal (Groups A, C, Y, W-135) conjugate vaccine

Telephone

403-335-7292

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Eligibility

Students in Grades 1, 6, and 9

Laboratory Services | 1-877-702-4486 (Appointments), 403-335-2503 (Lab)

Service hours

To book an appointment for collection use the Q.Me Appointment System or by phone
Short notice appointments are available in urgent situations by phone.

Community collection hours:
Monday - Friday:
Appointments available 8:00 AM - 4:00 PM
Walk-Ins available 8:00 AM - 3:30 PM

Closed Saturdays, Sundays, and Statutory holidays.

As this is an acute care facility, urgent and emergent priorities may impact and extend predicted wait times.
Walk-Ins will be accommodated when time permits between pre-booked appointments during posted hours.

Employment related drug testing, fertility testing, post vasectomy testing or paternity testing services are not performed at this site

Wait Times

Yes
View more information...

Laboratory Services

Laboratory Services provides collection of blood and body fluids for tests ordered by your doctor or healthcare provider including a comprehensive range of routine and specialized lab testing and clinical consultations:

  • blood and body fluid sample collection
  • biochemistry and toxicology
  • electrocardiogram (ECG)
  • genetics and genomics
  • urinalysis
  • transfusion medicine
  • hematology
  • coagulation studies
  • microbiology
  • public health testing
  • serology
  • surgical pathology
  • cytopathology
  • autopsy pathology
  • student practicum training for medical lab technologists and medical lab assistants

Note: Some locations may not offer the full range of testing. To confirm availability of a specific test, contact the location.

APL Booking Line: 1-877-702-4486 or book online.

Telephone

1-877-702-4486 (Appointments), 403-335-2503 (Lab)

Wait times

An estimated wait time will be provided at the time of appointment booking.

Lost and Found Services | 403-335-9393 Switchboard

Multiple Languages

Yes
View more information...

Lost and Found Services

Provides a contact point for people who have lost items at the facility.

Telephone

403-335-9393 Switchboard

Service Hours

Sunday: 7:00 am - 3:00 pm.
Monday: 7:00 am - 4:00 pm.
Tuesday: 7:00 am - 4:00 pm.
Wednesday: 7:00 am - 4:00 pm.
Thursday: 7:00 am - 4:00 pm.
Friday: 7:00 am - 4:00 pm.
Saturday: 7:00 am - 3:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Multiple Languages

Yes
View more information...

Patient Email Well Wishes

As part of our support for patient care and comfort, friends and family of inpatients at hospital and health care facilities can send well wishes via email. Sites participating in the program will receive the message, will ensure that the message is only "well-wish" (any other type of communication will be deleted) and will arrange for delivery within 3 business days. A couple of important reminders - the electronic delivery system is not a secure connection, so please don't add any confidential information to your message. Plus the "well-wish" system does not allow for replies or confirm receipt / delivery confirmation.

Service language options

Languages other than English in which this service may be delivered.

Patient Food Services | 403-335-2571

Service hours

General hours of Patient meal service:

Breakfast: 8:00 AM - 9:30 AM

Lunch: 12:15 PM - 1:30 PM

Supper: 5:00 PM - 6:30 PM

 

Cafeteria Hours:

Monday to Friday: 6:30 AM - 4:30 PM

View more information...

Patient Food Services

Patient Food Services overarching objectives are to:

  • Offer quality food and food choice, to support Patient Centered Care
  • Work with the whole care team to ensure that Meals Matter
  • Foster a positive meal experience that results in enjoyment of meals, as well as improved satisfaction and food intake that supports recovery
  • Provide menus that are based on “Canada’s Food Guide” and that are adaptable for therapeutic requirements
  • Offer appealing food that encourages eating for health
  • Provide meal service styles appropriate to the patient population (e.g. tray service, dining room service) and meal delivery systems that support safe high quality food served at appropriate temperatures to the correct patient / resident

PFS delivers more than 31,000 patient/resident meals each day within AHS facilities.

Telephone

403-335-2571

Service Hours

Sunday: 6:45 am - 6:30 pm.
Monday: 6:00 am - 6:30 pm.
Tuesday: 6:00 am - 6:30 pm.
Wednesday: 6:00 am - 6:30 pm.
Thursday: 6:00 am - 6:30 pm.
Friday: 6:00 am - 6:30 pm.
Saturday: 6:45 am - 6:30 pm.

Patient Information | 403-335-9393

Service hours

Statutory holidays 6:45 AM - 3:00 PM

After hours Acute Care.

View more information...

Patient Information

Services offered:

  • responding to patient location inquires
  • providing direction on a patients whereabouts

Telephone

403-335-9393

Service Hours

Sunday: 6:45 am - 3:15 pm.
Monday: 6:45 am - 11:15 pm.
Tuesday: 6:45 am - 11:15 pm.
Wednesday: 6:45 am - 11:15 pm.
Thursday: 6:45 am - 11:15 pm.
Friday: 6:45 am - 11:15 pm.
Saturday: 6:45 am - 3:15 pm.

Service hours

Please call clinic for hours of operation for this program

Multiple Languages

Yes
View more information...

Preschool Oral Health Services

Fluoride varnish helps protect your child's teeth from tooth decay (cavities). It slows down decay already started.

Your child needs four fluoride varnish visits, six months apart, to best protect their teeth. Fluoride varnish is painted on your child's teeth. It takes less than one minute to apply. You can hold your child during the visit.

You can also ask any questions you may have about protecting your child's teeth.

If your child is diagnosed with asthma by a doctor, bring their quick reliever medication to the appointment. If your child feels anxious with dental visits it may trigger asthma symptoms.

This provincial prevention service is available across Alberta.

For more information and eligibility, visit our website: Preschool Oral Health Services

Telephone

1-855-943-1300

Service Hours

Monday: 8:15 am - 4:30 pm.
Tuesday: 8:15 am - 4:30 pm.
Wednesday: 8:15 am - 4:30 pm.
Thursday: 8:15 am - 4:30 pm.
Friday: 8:15 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Low German interpretation is available in South and Central Zones.

Eligibility

Children between 12 and 35 months (1 and 2 years) old are eligible to start the program. For more information and eligibility, visit our website:Preschool Oral Health Services

Note: For Calgary and area, eligibility is also based on family income.

Registration | 403-335-9393

Service hours

Statutory holidays 7am - 3pm, after hours through Acute Care.

View more information...

Registration

Patient Registration

  • registers and pre-registers patients and collects demographic and financial information.
  • registers patients for inpatient admissions, ambulatory clinic appointment, and emergency department services

Telephone

403-335-9393

Service Hours

Sunday: 6:45 am - 3:15 pm.
Monday: 6:45 am - 11:15 pm.
Tuesday: 6:45 am - 11:15 pm.
Wednesday: 6:45 am - 11:15 pm.
Thursday: 6:45 am - 11:15 pm.
Friday: 6:45 am - 11:15 pm.
Saturday: 6:45 am - 3:15 pm.

Service hours

Dietitian appointment times may vary.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Rural Nutrition Counselling - Adult

The majority of teaching is one-to-one, however, group sessions may be offered to promote enhanced learning of clients. Nutrition information and resources can be found on Alberta Health Services’ Healthy Eating Starts Here. This service is available to rural communities only.

Additional Services:

Telephone

403-956-1485

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Adults, 18 years and older

Wait times

An estimated wait time will be provided at the time of appointment booking.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Rural Pediatric Allied Health

What Families Can Expect:

  • families and caregivers are actively involved
  • we want to understand what's important to your child and family (what matters to you) e.g. daily routines, family and friends, activities you enjoy
  • services are goal-driven; starting and continuing services is based on having functional reasons/goals for rehabilitation
  • the length of service will vary. It is based on a child's needs and goals, and the availability of local programs
  • services may be time limited. Teams address child and family needs within available resources
  • services may be in-person, by phone, or videoconference. They may be in a group or one to one
  • we will talk with you about next steps. You and your child will be supported to move to the next developmental stage or between providers and services
  • assessment is part of rehabilitation. It comes in many forms. The purpose is to understand your child's strengths and needs. This guides the (rehabilitation) care plan
  • we will work together with you and other providers
  • therapy may look like ‘play’, depending on your child’s age
  • we will work with you to find home ideas that fit with your life
  • we want to know if the (rehabilitation) care plan is not working for your child or family
  • we want to know if things are getting in the way of rehabilitation e.g. travel, health, other family needs
  • AHS Translation / Interpretation services are available.

Program Description:
Your child may need help from more than one type of service. The care team works with children, youth and families to support participation in activities that are important to you. Working together helps everyone to focus on your biggest priority for your child and family. Supports provided are related to (neuro)developmental and / or medical conditions.
Services are provided for children and youth with a variety of needs. For example:

  • hearing (e.g. responding to sounds, noise, voices, words)
  • moving (e.g. sitting, crawling, walking, coordination)
  • using hands (e.g. playing with toys, using utensils)
  • taking care of self (e.g. dressing, toileting, doing chores, sleeping)
  • equipment needs (e.g. wheelchair, walking aides, adaptive aides)
  • physical symptoms (e.g. muscle/joint tightness, head shape, sensitivity to noise or touch)
  • managing emotions (e.g. behavior, becoming overwhelmed)
  • communication (e.g. understanding directions, babbling, using words and sentences)
  • clear speech (e.g. being understood by others, stuttering, voice quality)
  • feeding and swallowing (e.g. coughing, gagging, choking, choking, psychosocial factors impacting mealtime routines and feeding relationships, limited/restricted diet)

More advanced feeding supports are available (Okotoks location only) for babies and children with developmental, neurological, and medical conditions requiring a coordinated approach (e.g. medical instability or risk of deterioration, safety risk, aversion to oral feeding, disturbances in oral intake leading to nutrition/hydration risk)
This team will do their best to find ways to help everyone on the team, including the child / youth, their parents and the family.

Telephone

403-995-2638

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Services are available for children and youth from birth to 18 years of age.

  • Children birth to five years of age (the early years): a broad range of health and developmental services are offered. We focus on the early years and early intervention to try to prevent health complications and improve long-term health and wellbeing.
  • Children and youth 6 to 18 years: specific, health-focused services are offered when a child has a significant change in their medical or (neuro)developmental condition; or due to injury, medical intervention, surgery, or illness.

Wait times

New referrals are typically booked within 4 weeks.

School Health Program | 403-335-9393, 403-944-7200, 811 (immunization appointments only)

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School Health Program

This service offers:

  • public health nursing to support all schools in the Calgary Zone
  • public health nursing assists school communities with health resource navigation and partners with school communities to promote health and develop strong, supportive communities
  • school aged immunizations through school-based programs. Routine immunization programs occur in grades 1, 6 and 9

Telephone

403-335-9393, 403-944-7200, 811 (immunization appointments only)

Eligibility

School communities (students, staff and families) in the Calgary Zone requiring routine school immunization, health promotion, disease and injury prevention.

Referral Needed

Yes
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Speech Language Pathology - Acute Care

This service provides:

  • assessment and treatment for communication, fluency and swallowing disorders
  • education

Telephone

403-335-2511 Ext. 3

Service Hours

Monday: 8:15 am - 4:30 pm.
Tuesday: 8:15 am - 4:30 pm.
Wednesday: 8:15 am - 4:30 pm.
Thursday: 8:15 am - 4:30 pm.
Friday: 8:15 am - 4:30 pm.

Referral Needed

A health professional referral is required.

Switchboard | 403-335-9393

Service hours

After hours through Acute Care.

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Switchboard

These services include:

  • answering incoming telephone calls
  • transferring telephone calls and
  • giving out authorized telephone numbers

Telephone

403-335-9393

Service Hours

Monday: 6:45 am - 11:15 pm.
Tuesday: 6:45 am - 11:15 pm.
Wednesday: 6:45 am - 11:15 pm.
Thursday: 6:45 am - 11:15 pm.
Friday: 6:45 am - 11:15 pm.

Multiple Languages

Yes
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Transition Services - Acute Care

This service provides:

  • effective and timely discharges from acute care
  • promotion of joint hospital and community initiatives
  • identification of patient flow
  • identification of barriers for discharge
  • collaboration with patient care managers, physicians, and support staff to facilitate timely discharge from acute care

Telephone

403-335-9393

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Patient in acute care facility in the Calgary Zone who will require medically necessary support upon discharge

Wait times

9 Months

Tuberculosis Testing | 403-335-7292

Wait Times

Yes

Multiple Languages

Yes
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Tuberculosis Testing

Offers free tuberculosis (TB) skin testing to eligible Albertans. The Mantoux skin test is not recommended to diagnose TB.

Testing is done at public health centres throughout the province:

If you are not eligible for free testing but still need to be tested there will be a charge for the test.

For travel or work related TB testing contact the Travel Health Services in your area.

Telephone

403-335-7292

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Eligibility includes:

  • recent contact with known TB cases
  • people with medical conditions/therapies that increase risk of progressing from latent tuberculosis infection (LTBI) to active TB (HIV/AIDS, transplantation, on dialysis for chronic renal failure, silicosis, cancer of the head and neck, being treated with immunosuppressive drugs)
  • all refugees less than age 50 who are from a country where TB is common AND who have immigrated here in the last 2 years
  • foreign-born children up to and including age 14 who have lived in a country where TB is common AND who have immigrated here within the past 2 years

Wait times

Wait times vary.

Fees

There is a charge for anyone not meeting the eligibility criteria.

Volunteer Resources | 403-335-2588

Service hours

Closed Fridays, Weekends and Statutory Holidays

Multiple Languages

Yes
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Volunteer Resources

Our volunteer roles share a commitment to improving the quality of the patient and family experience.

Volunteers are:

  • way-finders who help guide patients and families around our busy facilities,
  • friendly visitors who spend time with our socially isolated patients,
  • patient and family advisors who provide input and direction to AHS on numerous committees,
  • supporters of our volunteer retail operations - where the proceeds are returned to AHS to provide patient care and comfort.

For general information about volunteering with AHS please visit our website.

Telephone

403-335-2588

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Well Child Services | 403-335-7292, 403-944-7200, 811 (immunization appointments only)

Service hours

Evening hours are 11:45 am - 8:00 pm alternate Thursdays.

Multiple Languages

Yes
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Well Child Services

Provide appointments for:

  • routine vaccination (2, 4, 6, 12, 18 months and 4 years of age)
  • health education, health promotion and support for parents related to adjustment to parenthood, breastfeeding, infant feeding, nutrition and healthy eating, normal growth and development, etc.
  • health assessment and screening to identify health concerns
  • information and referral to community services, and community partnerships

There are 20 Community Health Centres (7 urban and 13 rural) across the Calgary Zone.

Telephone

403-335-7292, 403-944-7200, 811 (immunization appointments only)

Service Hours

Monday: 8:15 am - 4:30 pm.
Tuesday: 8:15 am - 4:30 pm.
Wednesday: 8:15 am - 4:30 pm.
Thursday: 8:15 am - 4:30 pm.
Friday: 8:15 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Families with infants and / or children aged 2 months to 5 years of age requiring routine well child appointments.

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