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 General Information

Immunization - School Services at Innisfail Health Centre

Provides routine immunizations to students in Grades 1, 6, and 9 in school.

Eligibility

Students in Grades 1, 6, and 9

How to access this service

Healthcare providers should consult the Alberta Referral Directory for service referral information.

Service is provided in the school setting or by appointment

Accessibility

Wheel chair access available.

Service hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:00 pm.

Closed from 12:00pm - 1:00pm

Phone for appointment times

Address

5023 42 Street
Innisfail Alberta
T4G 1A9

Telephone

403-227-7820

Getting there

Public transportation available

 Other services

Service hours

Closed for lunch from 12:00 PM to 1:00 PM.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Addiction Services - Prevention

Provides prevention services for people, families, schools, communities, and workplaces.

Addiction prevention support may include:

  • consultation
  • needs assessment
  • education
  • orientation to prevention best practice
  • prevention activity planning
  • other support as needed
  • orientation to addiction treatment

Telephone

403-227-4601

Service Hours

Monday: 8:15 am - 4:00 pm.
Tuesday: 8:15 am - 4:00 pm.
Wednesday: 8:15 am - 4:00 pm.
Thursday: 8:15 am - 4:00 pm.
Friday: 8:15 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Adult Community Services, Addiction & Mental Health | 403-227-4601, 403-507-8174 (Central Booking)

Service hours

Closed from 12:00 PM - 1:00 PM for lunch

Wait Times

Yes

Multiple Languages

Yes
View more information...

Adult Community Services, Addiction & Mental Health

Addiction and Mental Health services include:

  • assessment
  • treatment

Referral for clients with:

  • alcohol
  • tobacco
  • other drug or gambling concerns
  • mental health concerns

Crisis Services are available through the local emergency department or by calling 911.

This service is provided by Alberta Health Services and Alberta Health Services contracted service providers.

Telephone

403-227-4601, 403-507-8174 (Central Booking)

Service Hours

Monday: 8:15 am - 4:30 pm.
Tuesday: 8:15 am - 4:30 pm.
Wednesday: 8:15 am - 4:30 pm.
Thursday: 8:15 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

18 years and older

Wait times

An estimated wait time will be provided at the time of appointment booking.

Cafeteria Services | 403-227-7800

View more information...

Cafeteria Services

Cafeteria services offer food and beverages at Alberta Health Services facilities. Catering services and vending machines are available at some sites. Each cafeteria services site team is dedicated to creating great food, inspiring healthy eating, and providing outstanding customer service to support the health of Albertans.

**Please note hours of operation may vary from site to site.

Telephone

403-227-7800

Service Hours

Monday: 8:30 am - 5:30 pm.
Tuesday: 8:30 am - 5:30 pm.
Wednesday: 8:30 am - 5:30 pm.
Thursday: 8:30 am - 5:30 pm.
Friday: 8:30 am - 5:30 pm.

Fees

Food is available for purchase.

Service hours

Outside of regular hours services are only provided to ER and inpatient units.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Cardiac Monitoring Services

Offers heart (cardiac) monitoring services, which includes:

  • 24-hour Holter monitoring
  • cardiac event monitoring
  • 24-hour blood pressure monitoring (while you do your regular activities)

Some sites may not offer all of the above services.

Telephone

403-227-8766

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Child and Adolescent Community Services, Addiction & Mental Health | 403-227-4601, 403-507-8174 (Central Booking)

Service hours

Closed 12:00 PM to 1:00 PM for Lunch.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Child and Adolescent Community Services, Addiction & Mental Health

Addiction and Mental Health services include:

  • assessment
  • treatment

referral for clients with:

  • alcohol
  • tobacco
  • other drug or gambling concerns.

Crisis Services are available through the local emergency department or by calling 911.

This service is provided by Alberta Health Services and Alberta Health Services contracted service providers.

Telephone

403-227-4601, 403-507-8174 (Central Booking)

Service Hours

Monday: 8:15 am - 4:30 pm.
Tuesday: 8:15 am - 4:30 pm.
Wednesday: 8:15 am - 4:30 pm.
Thursday: 8:15 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

18 years and younger

Wait times

An estimated wait time will be provided at the time of appointment booking.

Community Health Centres | 403-227-7820

Service hours

Closed 12:00 PM to 1:00 PM for Lunch.

Referral Needed

Yes

Wait Times

Yes

Multiple Languages

Yes
View more information...

Community Health Centres

Provide people with information to make healthy choices, and opportunities to learn from and support each other to improve their quality of life. Community - based health programs can be accessed through any Community Health Centre (public health site).

Community based health programs work in the community to protect, promote, prevent, rehabilitate, support, and treat. The following services are available directly or through referral by contacting any Community Health Centre in the Central Zone:

  • clinics and Immunization
  • environmental public health
  • immunization clinics including influenza and international travel
  • ostomy clinics
  • mobility clinics such as walkers
  • education, consultation & counselling
  • genetics counselling
  • seniors' support and counselling
  • mental health counselling
  • nutrition consultation
  • breastfeeding counselling
  • oral health consultation
  • school programs for health promotion
  • sexual health consultation
  • food safe, water analysis
  • asthma education
  • tobacco reduction
  • injury prevention
  • addiction services - information, prevention and treatment
  • oral health services
  • early intervention program services

Support and Allied Health services include:

  • public health inspections
  • public health nursing and home care services
  • pediatric rehabilitation and outreach services (e.g. occupational therapy, physical therapy, speech language pathology, audiology services)
  • palliative care
  • follow up and support for moms and early discharged newborns
  • continuing care placement coordination
  • home IV therapy
  • communicable disease control
  • Alberta Aids to Daily Living
  • respiratory services
  • hospital discharge planning
  • healthy communities facilitation

Telephone

403-227-7820

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Referrals are required for some programs. Clients should call the local Community Health Centre (Public Health site) for details.

Eligibility

Varies, depending on service required.

Wait times

Waiting time varies depending on service required.

Fees

There are fees for some of the health services offered and clients are advised of fees when calling the Community Health Centre (Public Health site).



Fee Reductions

Fee reductions offered for some services, depending on the program/service.

Service hours

Hours of operation for program information.

Referral Needed

Yes

Wait Times

Yes
View more information...

Continuing Care Counselling

Helps people in all areas of health care, their families, and caregivers by providing:

  • short-term counselling to help manage change
  • grief counselling
  • in home visits
  • referrals to other specialized services or resources
  • support groups for caregivers (in some areas)
  • information on housing options, advance care planning, and end-of-life planning
  • referrals to other healthcare providers and agencies, as needed
  • cognitive assessments

Service is offered in people's homes, at lodges, hospitals, continuing care centres and supportive living residences.

Telephone

403-227-7800

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Referral Needed

acute care, home care or long term care program referral is required

Wait times

7 Days

1 to 7 days

Continuing Care Services | 403-227-7390

Service hours

Available 24 a day, 7 days a week.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Continuing Care Services

Provides 24/7 residential care for people with complex medical needs, including:

  • assessing and treating health issues
  • helping with everyday activities

Visit the Alberta Health Services Continuing Care website for more information.

Telephone

403-227-7390

Service language options

Languages other than English in which this service may be delivered.

Wait times

Waiting time varies.

Fees

Accommodation fees apply.

Emergency Services | 403-227-7800

Service hours

Available 24 a day, 7 days a week.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Emergency Services

If you have an emergency, call 911.

Emergency departments:

  • take care of people that are very sick or injured on a priority basis. This means the sickest people are seen first. If you go to an emergency department for care that isn't urgent, you will not likely be seen right away.
  • provide medical care, which includes assessment and treatment
  • stabilize people and get them ready to transport to a higher level of care facility (if needed)
  • provide follow-up care including referrals to a family doctor or specialist (if needed)

Emergency Department wait times are now available for Calgary, Edmonton, Lethbridge, Medicine Hat and Red Deer.

Get the right care when you need it, to learn more visit Know Your Options

This service may be impacted by the COVID pandemic. View the Hours of Operations to see if the location has been impacted. Visit https://ahs.ca/covid for up-to-date information.

Telephone

403-227-7800

Service language options

Languages other than English in which this service may be delivered.

Wait times

We can’t predict how long you will need to wait in the emergency department. Patients are assessed (triaged) using a standard scoring system called the Canadian Triage and Acuity Scale (CTAS) to see how urgent their health needs are.

Service hours

Closed from 12:00 PM to 1:00 PM for Lunch.  Hours of operation stated are for Reception for information on service delivery and if appropriate to make an appointment.

Multiple Languages

Yes
View more information...

Fluoride Protection for Toddlers

Children only need to have a few teeth to start getting fluoride. Applications are given 4 times, once every 6 months. For eligibility information visit our website.

At the appointment:

  • The child sits on their parent's lap while staff apply fluoride on the child's teeth using a brush, which takes less than a minute.
  • The child can eat and drink right after the treatment.
  • The fluoride sticks to the teeth and protects them. It slowly wears off when the teeth are brushed.

If the child has asthma, bring his or her asthma reliever medicine to the appointment.
This provincial prevention service is available in all AHS (Alberta Health Services) zones.

Telephone

403-227-7820

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Low German interpretation is available in South and Central Zones.

Wait Times

Yes

Multiple Languages

Yes
View more information...

General Radiography (X-Ray)

General Radiography uses x-rays to produce images of the structures inside the body, particularly bones. X-ray beams can pass through the body, but they are absorbed in different amounts depending on the density of the material they pass through.

Telephone

403-227-8766

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Gift Shop Services | 403-227-7800 ext. 7001

Service hours

Closed Sunday and Statutory holidays.

Multiple Languages

Yes
View more information...

Gift Shop Services

Offers many items that you can buy for visitors and people in the hospital, including:

  • gifts
  • toiletries
  • magazines
  • cards
  • knit and crocheted goods
  • quilts
  • baby shower and wedding gifts
  • flowers and plants

Not all items are available at every location.

Telephone

403-227-7800 ext. 7001

Service Hours

Monday: 10:00 am - 12:00 pm, 1:00 pm - 4:30 pm.
Tuesday: 10:00 am - 12:00 pm, 1:00 pm - 4:30 pm.
Wednesday: 10:00 am - 12:00 pm, 1:00 pm - 4:30 pm.
Thursday: 10:00 am - 12:00 pm, 1:00 pm - 4:30 pm.
Saturday: 1:30 pm - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.
View more information...

Goodbye Mealtime Struggles Classes

This interactive 2 hour discussion with other parents, a pediatric Occupational Therapist (OT) and a Registered Dietitian (RD) explores the various reasons behind mealtime struggles, provides ideas to support healthy eating habits for your child and reviews how children grow and develop eating skills. Leave with strategies that best fit your child and family.

Due to COVID 19 and the need for physical distancing we have temporarily suspended in person classes are now offering a Zoom option for this class.

Telephone

403-227-7820

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Hairdressing Services | 403-227-7013

Wait Times

Yes
View more information...

Hairdressing Services

Offers hairdressing services to continuing care residents and people admitted to the hospital.

Telephone

403-227-7013

Service Hours

Tuesday: 9:30 am - 2:00 pm.
Wednesday: 9:30 am - 2:00 pm.
Thursday: 9:30 am - 2:00 pm.

Eligibility

Hairdressing services are only for continuing care residents and patients admitted to the hospital.

Wait times

Depends on what service you want and what appointments are available.

Fees

Fees depend on the type of service.

Multiple Languages

Yes
View more information...

Health Information - Access and Disclosure

In accordance with Alberta's Health Information Act, this is a service which enables the release of individually identifiable health information with or without the consent of an individual.

For detailed instructions, frequently asked questions and forms, please visit Access & Disclosure | Alberta Health Services.

Telephone

403-227-8799

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Fees

A basic fee of $25.00 is applied to all requests which includes up to 20 pages depending on record format i.e. paper, electronic or microfilm record. Each additional page costs from .25 to .50 cents per page. Additional costs may apply. Fees are applied in accordance with the Health Information Act.



Fee Reductions

If you are unable to pay the fee, please submit evidence of financial hardship.

View more information...

Health Information / Records Management

Completes patient charts, collects data, data entry and coding, collects patient information, dictates notes, and transcribes inpatient and outpatient charts.

Telephone

403-227-8799

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Fees

There is a fee for copies of health records.

Home Care | 1-855-371-4122 (Continuing Care Access Line), 403-227-7810

Service hours

Closed 12:00 PM to1:00 PM for Lunch.

 

Multiple Languages

Yes
View more information...

Home Care

Helps people of all ages who live at home and need medical support, which may include:

  • care after surgery
  • short-term and long-term care
  • palliative and end-of-life care
  • respite services
  • equipment for short-term loans

An AHS case manager and Registered Nurse meet with clients and help decide which services they need. This service also assesses applications for long-term care, supportive living, and facility respite care.

The Continuing Care Access Line toll free number is available for new patients and their family to call if they have questions or inquiries about accessing Home Care services in their community (during and after regular business hours).

Telephone

1-855-371-4122 (Continuing Care Access Line), 403-227-7810

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Hospitals | 403-227-7800

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Hospitals

To access contact information and a list of services offered, select a hospital.

Search through a complete list of progams and services, or hospital and facility information with the following:

Find Healthcare:

Telephone

403-227-7800

Service language options

Languages other than English in which this service may be delivered.

Service hours

Closed from 12:00pm - 1:00pm

Phone for appointment times

Multiple Languages

Yes
View more information...

Immunization - Adult Services

This service provides routine immunization for adults. Suggested immunizations:

  • a booster dose of diphtheria, tetanus, and pertussis (whooping cough)(dTap) every 10 years
  • dTap vaccine for pregnant women every time they are pregnant
  • Hepatitis B vaccine (HBV) for unprotected adults born in 1981 or later. Some adults born before 1981 may need this vaccine if they are at risk for hepatitis B (e.g. health problems, type of work, lifestyle, contact with the virus)
  • Human papillomavirus (HPV) vaccine for adults up to and including age 26 years who did not get it in school.
  • Measles, Mumps, Rubella (MMR) vaccine for adults whose immunization records do not show the recommended number of doses of measles, mumps, or rubella vaccine.
  • Chickenpox vaccine for unprotected adults
  • annual influenza vaccine
  • pneumococcal vaccine for all adults 65 years of age and older and adults with certain health problems
  • shingles vaccine for adults 18 years of age and older who have had or are going to have an organ transplant

To find out which vaccines are recommended for you and to book an appointment for immunization, call your nearest community / public health centre. If you are not sure where your nearest community / public health centre is, you can call Health Link at 811. Bring any immunization records you have to the appointment, especially if you were immunized in another province or country.

For more general information about immunization go to ImmunizeAlberta.ca, Immunizations at myhealth.alberta.ca, or call Health Link.

Telephone

403-227-7820

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Service provided to individuals age 18 years and older; who live, work or go to school in Alberta

Fees

This service is free of charge, for adults who live, work or go to school in Alberta.

Service hours

Closed from 12:00pm - 1:00pm

Phone for appointment times

Multiple Languages

Yes
View more information...

Immunization - Infant and Preschool Services

Alberta Health Services provides routine immunization for infants and children across Alberta. Immunizations are free of charge for infants and children who live in Alberta.

Immunizations are recommended for infants starting at 2 months of age. Routinely recommended vaccines include: diphtheria, pertussis (whooping cough), tetanus, polio, Haemophilus influenza type b, hepatitis B, rotavirus, meningococcal, pneumococcal, measles, mumps, rubella, varicella (chickenpox), and influenza.

For the routine immunization schedule, go to immunizealberta.ca.

Additional vaccines may be needed depending on your child’s health conditions or other risk factors.

Immunization is effective. Other than providing safe drinking water, no other health intervention works as well as immunization to reduce disease and death rates. Immunization protects whole communities. The more people who are fully immunized in a community, the safer everyone is.

Immunization is safe. It is much safer to get immunized than to get the diseases that vaccines protect against.

For more information, and to book an appointment, call your nearest community/public health centre. If you are not sure where your nearest community/public health centre is, call Health Link at 811. Bring your child’s immunization record to the appointment, especially if your child was immunized in another province or country.

For more general information about immunization, go to immunizealberta.ca,Immunizations at myhealth.alberta.ca, or call Health Link at 811.

Telephone

403-227-7820

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Ages: 2 months to 5 Years

Service hours

Closed from 12:00pm - 1:00pm

Phone for appointment times

View more information...

Immunization - School Services

Each year, Alberta Health Services, Public Health reviews immunization records for students in grades 1, 6, and 9 to see what immunizations each student needs. A consent form is then sent home with an information sheet for each vaccine recommended for the student. No immunizations will be given in school without consent from a parent or legal guardian. Immunizations in this program include:

  • Grades 1, 6, and 9: Any routine childhood and school vaccines that may have been missed according to a review of the students immunization record on file
  • Grade 6: Hepatitis B (HBV) vaccine for students who have not already completed a hepatitis B immunization series and human papilloma virus (HPV) vaccine
  • Grade 9: diphtheria, tetanus, acellular pertussis (dTap) and meningococcal (Groups A, C, Y, W-135) conjugate vaccine

Telephone

403-227-7820

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:00 pm.

Eligibility

Students in Grades 1, 6, and 9

Laboratory Services | 403-227-8766 (Lab)

Service hours

Outpatient Collection site hours of operations:

Monday to Friday 8:00 AM - 4:30 PM

 

Closed Saturdays, Sundays and Statutory holidays.

 

Testing Laboratory hours of operation:

Monday - Friday, 7:30 AM - 12:00 AM (midnight);

Saturdays, Sundays and Statutory holidays, 7:45 AM - 12:00 AM (midnight).

Employment related drug testing, fertility testing or paternity testing services are not performed at this site.

Wait Times

Yes
View more information...

Laboratory Services

For information on service restrictions or to book an appointment, visit APL Appointments & Booking.

Laboratory Services provides collection of blood and body fluids for tests ordered by your doctor or healthcare provider including a comprehensive range of routine and specialized lab testing and clinical consultations:

  • blood and body fluid sample collection
  • biochemistry and toxicology
  • electrocardiogram (ECG)
  • genetics and genomics
  • urinalysis
  • transfusion medicine
  • hematology
  • coagulation studies
  • microbiology
  • public health testing
  • serology
  • surgical pathology
  • cytopathology
  • autopsy pathology
  • student practicum training for medical lab technologists and medical lab assistants

Note: Some locations may not offer the full range of testing. To confirm availability of a specific test, contact the location.

Telephone

403-227-8766 (Lab)

Wait times

An estimated wait time will be provided at the time of appointment booking.

Mobility Clinic | 403-227-7800

Service hours

Hours of operation are for information on dates and times of service delivery.

Vary three to four times a year depending on number of referrals. Please call for dates and times.

Referral Needed

Yes

Wait Times

Yes

Multiple Languages

Yes
View more information...

Mobility Clinic

Offers support for people who live in rural areas and have fallen, are at risk of falling, or who have trouble moving around by:

  • assessing their ability to move around (mobility)
  • helping them choose canes, crutches or walkers (mobility aids)
  • seeing if their homes need special safety equipment
  • referring them to other services

Also helps people find out if the cost of their walking aid is covered by Alberta Aids to Daily Living.

Telephone

403-227-7800

Service Hours

Monday: 9:00 am - 4:00 pm.
Tuesday: 9:00 am - 4:00 pm.
Wednesday: 9:00 am - 4:00 pm.
Thursday: 9:00 am - 4:00 pm.
Friday: 9:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Professional referral required.

Eligibility

Adults 18 years of age or older living in the community who have fallen or are at risk for falling and/or require a mobility aid for long term use.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Rural Mobility Clinics are scheduled three to four times a year depending on location.

Fees

No cost to attend the clinic. Cost of walking aids depends on type and how much is covered by Alberta Aids to Daily Living.

Nutrition Services | 403-309-2810

Service hours

Call for information; availability of dietitian appointments vary.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Nutrition Services

The majority of teaching is one-to-one, however, group sessions may be offered to promote enhanced learning of clients. Nutrition information and resources can be found on Alberta health Services’ Healthy Eating Starts. Information and services provided for:

  • general nutritional counselling
  • healthy eating for optimal growth
  • pediatric weight management
  • allergies / food intolerances
  • breastfeeding / formula feeding concerns
  • failure to thrive
  • inappropriate diet for age or restricted diet that may lead to nutrient deficiencies

Additional service:

Telephone

403-309-2810

Service Hours

Monday: 8:30 am - 12:30 pm.
Tuesday: 8:30 am - 12:30 pm.
Wednesday: 8:30 am - 12:30 pm.
Thursday: 8:30 am - 12:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

18 years and younger.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Service hours

Monday through Friday however varies depending on number of referrals and travelling therapist schedule.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Occupational Therapy - Outpatients / Community

Provides services such as:

  • assessment
  • evaluation
  • learn to live with a disability
  • manage a chronic disease
  • with end-of-life care
  • rehabilitation
  • treatment
  • education
  • health promotion

Services are available at outpatient hospital clinics, community health centres, patient’s homes and continuing care / long term care centres.

Note: Services may vary by community – please call for more information.

Telephone

403-227-8748

Service Hours

Monday: 8:30 am - 4:00 pm.
Tuesday: 8:30 am - 4:00 pm.
Wednesday: 8:30 am - 4:00 pm.
Thursday: 8:30 am - 4:00 pm.
Friday: 8:30 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Palliative Care | 403-227-6221, 403-227-7800

Service hours

Call during hours of operation for information on service delivery.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Palliative Care

Supports people and their families during the dying process and at the end of life. Services are offered in different places, including at home, in health centres, and in continuing care centres.

Services include:

  • assessing and dealing with symptoms
  • giving end-of-life care options
  • planning care at home
  • offering counselling and support
  • helping people access care and resources outside the area

Telephone

403-227-6221, 403-227-7800

Service Hours

Monday: 9:00 am - 4:00 pm.
Tuesday: 9:00 am - 4:00 pm.
Wednesday: 9:00 am - 4:00 pm.
Thursday: 9:00 am - 4:00 pm.
Friday: 9:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Must be diagnosed with a life-limiting illness. This includes end-stage chronic disease.

Wait times

Waiting times vary depending on the urgency of need at the time of referral.

Patient Food Services | 403-227-8789

Service hours

General hours of meal service:

Breakfast: 8:00 am - 9:00 am

Lunch: 12:00 pm - 1:00 pm

Supper: 5:00 pm - 6:00 pm

View more information...

Patient Food Services

Patient Food Services overarching objectives are to:

  • Offer quality food and food choice, to support Patient Centered Care
  • Work with the whole care team to ensure that Food Matters
  • Foster a positive meal experience that results in enjoyment of meals, as well as improved satisfaction and food intake that supports recovery
  • Provide menus that are based on “Canada’s Food Guide” and that are adaptable for therapeutic requirements
  • Offer appealing food that encourages eating for health
  • Provide meal service styles appropriate to the patient population (e.g. tray service, dining room service) and meal delivery systems that support safe high quality food served at appropriate temperatures to the correct patient / resident

PFS delivers more than 31,000 patient/resident meals each day within AHS facilities.

Telephone

403-227-8789

Service Hours

Sunday: 6:00 am - 7:45 pm.
Monday: 6:00 am - 7:45 pm.
Tuesday: 6:00 am - 7:45 pm.
Wednesday: 6:00 am - 7:45 pm.
Thursday: 6:00 am - 7:45 pm.
Friday: 6:00 am - 7:45 pm.
Saturday: 6:00 am - 7:45 pm.

Patient Information | 403-227-7800

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Patient Information

Services offered:

  • responding to patient location inquires
  • providing direction on a patients whereabouts

Telephone

403-227-7800

Service Hours

Sunday: 7:00 am - 10:30 pm.
Monday: 7:00 am - 10:30 pm.
Tuesday: 7:00 am - 10:30 pm.
Wednesday: 7:00 am - 10:30 pm.
Thursday: 7:00 am - 10:30 pm.
Friday: 7:00 am - 10:30 pm.
Saturday: 7:00 am - 10:30 pm.

Pharmacy Services | 403-227-8790

Referral Needed

Yes

Multiple Languages

Yes
View more information...

Pharmacy Services

Pharmacy Services are provided by:

  • pharmacists monitoring drug therapy to ensure it is appropriate for the patient and making therapy recommendations
  • pharmacists providing direct patient care by reviewing patient clinical status and drug therapy, identifying drug-related problems, and working with the healthcare team to resolve them
  • the pharmacy department providing a safe, accurate, and timely drug distribution system

Telephone

403-227-8790

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

A doctor's prescription is needed.

Multiple Languages

Yes
View more information...

Physiotherapy - Outpatients / Community

Rehabilitation service for patients who have recently been discharged from hospital or are recovering from surgery.

Provides services such as:

  • assessment
  • consultation
  • evaluation
  • treatment
  • rehabilitation
  • education
  • health promotion

Services are available at outpatient hospital clinics, community health centres, patient’s homes and continuing care / long term care centres.

Note: Services may vary by community – please call for more information.

Telephone

403-227-8778

Service Hours

Monday: 7:00 am - 4:00 pm.
Tuesday: 7:00 am - 4:00 pm.
Wednesday: 7:00 am - 4:00 pm.
Thursday: 7:00 am - 4:00 pm.
Friday: 7:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Fees

Client will be informed if there is a charge for equipment, supplies, or education resource.

Service hours

Closed from 12:00 PM to 1:00 PM for Lunch.

Multiple Languages

Yes
View more information...

Prenatal Education Programs

This in-person service is not offered during public health restrictions for COVID-19.

Nutrition class is offered by Zoom (virtual health)

Later pregnancy classes - Attend in your second or early third trimester:

Delivering Your Baby

  • normal changes in 3rd trimester
  • stages of labour and birth
  • when to go to the hospital
  • role of the support person

Meeting Your Baby

  • decision making in labour & delivery
  • when things don’t go as planned
  • what to expect after delivery
  • getting to know your newborn

You and Your New Baby

  • feeding your baby
  • learning to breastfeed
  • understanding and responding to your baby

Birth and Babies: Free online course available through AHS Calgary Zone website.

Telephone

403-227-2866

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Fees

The Baby Bundle of all three later pregnancy classes is $60; individual classes are $20. The price includes yourself and your labour support person.



Fee Reductions

Service hours

Closed from 12:00 PM to 1:00 PM for Lunch.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Public Health Breast Pumps

Breast pumps are available for short term loan at Community Health Centres. Contact your local Community Health Centre for details.

Telephone

403-227-7820

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Priority is given to mothers with babies with health concerns and / or have difficulty breastfeeding.

Wait times

Wait time varies depending on availability of breast pumps.

Fees

There is a minimal fee for the breast pump kit for use with a breast pump.



Fee Reductions

The fee for a breast pump kit may be waived

Service hours

Closed from 12:00 PM to 1:00 PM for Lunch.

Multiple Languages

Yes
View more information...

Public Health Breastfeeding Support Services

This service continues to be offered, following COVID-19 protocols, and may include in-person contact when indicated.

Public Health offers breastfeeding support and education through prenatal education, telephone counseling and home visits. Public Health Nurses respond to questions and concerns about infant feeding.

After the birth of a baby, a Public Health Nurse contacts the family to inquire about how their baby is feeding; and to offer information, support and services.

Breastfeeding support services may include support from an Internationally Board Certified Lactation Consultant.

Telephone

403-227-7820

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Closed from 12:00 PM to 1:00 PM for Lunch.

Individual service may be available during the above hours of operation.

Multiple Languages

Yes
View more information...

Public Health Mother Baby Drop In Services

Contact your local Community Health Centre for service options or to speak with a public health nurse. Information provided may include:

  • breastfeeding and infant feeding
  • healthy eating
  • parenting
  • growth and development
  • injury prevention
  • diseases and immunizations

Information and support may be offered in one-to-one, and/or group sessions so parents can connect with other parents and caregivers.

Telephone

403-227-7820

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Public Health Nursing | 403-227-7820

Service hours

Closed from 12:00 PM to 1:00 PM for Lunch.

View more information...

Public Health Nursing

The four areas that are covered by public health nurses include:

  • maternal, child and family health
  • communicable disease control
  • school health
  • health promotion

Telephone

403-227-7820

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:00 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:00 pm.

Fees

There are fees for prenatal and postnatal classes.

For fee travel health services may be offered at some locations.



Fee Reductions

Fees may be different for prenatal education if you qualify as a low-income family. Call for more information.

Service hours

Closed from 12:00 PM to 1:00 PM for Lunch.

Multiple Languages

Yes
View more information...

Public Health Postnatal Services

This service continues to be offered following public health COVID-19 protocols.

Services are offered to parents who:

  • have been discharged with their baby
  • have been discharged while their baby is still in the hospital
  • are adopting
  • have chosen adoption for their baby
  • had a stillborn baby
  • are dealing with loss due to a neonatal (newborn) death

Public health nurses contact families within 48 hours after discharge from the hospital. Services are offered according to the situation and discussion with the family and may include health assessments of the newborn, mother and family; information about what to expect and when to seek medical attention; feeding support and referrals to community services.

Telephone

403-227-7820

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Parent who delivered a baby and / or experienced perinatal loss.

Families with babies from birth to 2 months.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Pulmonary Function Testing

Provides:

  • lung function testing (both basic and in-depth lung function testing)
  • provocation testing (tests to show how sensitive the airways are)

Some tests may not be available at every location.

Telephone

403-227-7800

Service Hours

Tuesday: 7:00 am - 3:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Service for anyone age 6 years and older who may have a respiratory illness, and the doctor needs more testing done to make a diagnosis.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Registration | 403-227-7800 Ext. 237

Service hours

After hours - please proceed to the Emergency Department.

View more information...

Registration

Patient Registration

  • registers and pre-registers patients and collects demographic and financial information.
  • registers patients for inpatient admissions, ambulatory clinic appointment, and emergency department services

Telephone

403-227-7800 Ext. 237

Service Hours

Sunday: 8:00 am - 9:00 pm.
Monday: 7:15 am - 9:00 pm.
Tuesday: 7:15 am - 9:00 pm.
Wednesday: 7:15 am - 9:00 pm.
Thursday: 7:15 am - 9:00 pm.
Friday: 7:15 am - 9:00 pm.
Saturday: 8:00 am - 9:00 pm.

Service hours

Please call for hours as they vary depending on the availability of the respiratory therapist.

Referral Needed

Yes

Wait Times

Yes

Multiple Languages

Yes
View more information...

Respiratory Therapy - Outpatients / Community

Services include:

  • home oxygen assessments
  • arterial blood gases (ABGs)
  • respiratory education (Asthma & COPD)
  • spirometry
  • tobacco cessation
  • artificial airway management
  • trach change
  • sputum induction

Pulmonary rehabilitation may be offered virtually after an assestment at a designated location is completed.

Telephone

403-559-2286

Service Hours

Monday: 8:30 am - 4:00 pm.
Tuesday: 8:30 am - 4:00 pm.
Wednesday: 8:30 am - 4:00 pm.
Thursday: 8:30 am - 4:00 pm.
Friday: 8:30 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Physician Order Required for all but education, Tobacco Cessation.

Can be a physician order, or a respiratory Requisition form. Submitted via fax

Wait times

An estimated wait time will be provided at the time of appointment booking.

Fees

There may be a charge for services or equipment that Alberta Healthcare doesn't cover.

Respite Care | 403-227-6221

Service hours

Available 24 a day, 7 days a week.

Referral Needed

Yes
View more information...

Respite Care

Short-term care provided in a continuing care living centre for persons living at home to provide a break for their caregiver.

Telephone

403-227-6221

Referral Needed

Respite application is submitted through a home care case manager

Fees

Fees are the same as the current continuing care accommodation charges and depend on the type of respite room (semi-private or private).

View more information...

School Oral Health Services

Services are offered to eligible schools and may include:

  • fluoride varnish, provided to kindergarten, Grade 1 and Grade 2
  • dental sealants, provided to Grade 1 and Grade 2

A child diagnosed with asthma must have their short acting asthma reliever medication with them to receive service.

Telephone

403-227-7820

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Eligibility

AHS (Alberta Health Services) health zones partner with schools in low income neighborhoods to provide preventive dental services at school.

Service hours

Closed from 12 PM - 1 PM for lunch.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Seniors Mental Health Program Community Services, Seniors Outreach Nurses

Offers services to assess mental health concerns in older adults where they live (in their homes, lodges, assisted living, supportive living, continuing care centres, and hospitals)

Services include:

  • providing mental health assessments, including mental status checks
  • teaching clients and their families about the signs and symptoms of mental illness, and possible treatments
  • working closely with a client’s doctor to decide which services are needed
  • providing information on medicines and treatment

This service is provided by Alberta Health Services and Alberta Health Services contracted service providers.

Telephone

403-507-8174

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Generally for people 65 years and older.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Speech Language Pathology - Children's Rehabilitation Services

Support could include helping your child in the following areas:

  • listening and understanding spoken language
  • using words to communicate thoughts and ideas
  • using language in social situations
  • pronunciation of speech sounds
  • stuttering and voice quality
  • limited support for feeding and swallowing is also offered
  • challenges associated with complex diagnoses, such as Autism Spectrum Disorder, Cerebral Palsy, Down Syndrome, Developmental Coordination Disorder, Neuromuscular conditions, or Head Injury

Services:

  • may be provided together with other services, such as Occupational Therapy or Physical Therapy
  • may include assessment, consultation, treatment, follow-up, and co-ordination of services
  • can be provided on an individual or group basis
  • may be offered in many settings, including health centre/clinic, home and community
  • are based on the family priorities and goals
  • health promotion and public education

Telephone

403-227-7800

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Children and youth with a diagnosed or suspected developmental delay. See service description.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Fees

Parent/guardian will be told if there may be a charge for equipment, supplies, or education resources.



Fee Reductions

Speech language pathologist can assist with exploring options to reduce the cost of equipment, supplies or resources as appropriate.

Service hours

Hours of operation are for information on service delivery only. Times of operation vary depending on number of referrals and traveling therapist schedule.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Speech Language Pathology - Outpatients / Community

This service provides assessment and treatment for:

  • communication
  • rehabilitation
  • fluency and swallowing disorders
  • neurological / degenerative diseases such as ALS (Lou Gehrig's disease)
  • make sounds correctly / reduce stuttering
  • thinking skills (like memory, problem solving, and verbal reasoning)

Services are available at outpatient hospital clinics, community health centres, patient's homes and continuing care / long term care centres.

Note: Services may vary by community - please call for more information.

Telephone

403-227-7800

Service Hours

Monday: 9:00 am - 4:00 pm.
Tuesday: 9:00 am - 4:00 pm.
Wednesday: 9:00 am - 4:00 pm.
Thursday: 9:00 am - 4:00 pm.
Friday: 9:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Surgical Services | 403-227-7800

Referral Needed

Yes

Wait Times

Yes

Multiple Languages

Yes
View more information...

Surgical Services

Surgical Inpatient and Day Surgery services available.

  • General Surgery
  • Orthopaedic Surgery
  • Plastic Surgery
  • Podiatry Surgery
  • Ear / Nose / Throat Surgery
  • Eye Surgery
  • Dental / Oral Surgery
  • Gynecological Surgery
  • Urological Surgery

Note: Not all locations offer every surgical procedure.

Telephone

403-227-7800

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Referral letters / forms are sent to the surgeon's office and an appointment is made with the client. The surgeon then books the surgery if necessary.

Wait times

All surgeries are placed on the Alberta wait list. Wait times for general surgeries are below provincial levels; gynecology, orthopedics and ophthalmology are longer. Site surgery schedulers place patient on the wait list. As dates become available patients are taken off the list and placed on the Surgical list. Patients who refuse date are placed back on the list with notations made in the program regarding reasons. Wait periods reflect surgeon and OR availability. Surgeons travel within the rural region to different sites often 2 to 3 times a month only. The wait list times reflect the client's wish to have surgery in the local area.

Switchboard | 403-227-7800

View more information...

Switchboard

These services include:

  • answering incoming telephone calls
  • transferring telephone calls and
  • giving out authorized telephone numbers

Telephone

403-227-7800

Service Hours

Sunday: 7:00 am - 10:30 pm.
Monday: 7:00 am - 10:30 pm.
Tuesday: 7:00 am - 10:30 pm.
Wednesday: 7:00 am - 10:30 pm.
Thursday: 7:00 am - 10:30 pm.
Friday: 7:00 am - 10:30 pm.
Saturday: 7:00 am - 10:30 pm.

Tuberculosis Testing | 403-227-7820

Service hours

Closed over the noon hour

Wait Times

Yes

Multiple Languages

Yes
View more information...

Tuberculosis Testing

Offers free tuberculosis (TB) skin testing to eligible Albertans. The Mantoux skin test is not recommended to diagnose TB.

Testing is done at public health centres throughout the province:

If you are not eligible for free testing but still need to be tested there will be a charge for the test.

For travel or work related TB testing contact the Travel Health Services in your area. With the exception of Edmonton, you would contact the Immunization Business Unit to have school or work-related TB skin testing done.

Telephone

403-227-7820

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Eligibility includes:

  • recent contact with known TB cases
  • people with medical conditions/therapies that increase risk of progressing from latent tuberculosis infection (LTBI) to active TB (HIV/AIDS, transplantation, on dialysis for chronic renal failure, silicosis, cancer of the head and neck, being treated with immunosuppressive drugs)
  • all refugees less than age 50 who are from a country where TB is common AND who have immigrated here in the last 2 years
  • foreign-born children up to and including age 14 who have lived in a country where TB is common AND who have immigrated here within the past 2 years

Wait times

Wait times vary.

Fees

There is a charge for anyone not meeting the eligibility criteria.

Volunteer Resources | 403-227-8745

Service hours

Includes Elnora Community Health Centre

Multiple Languages

Yes
View more information...

Volunteer Resources

Our volunteer roles share a commitment to improving the quality of the patient and family experience.

Volunteers are:

  • way-finders who help guide patients and families around our busy facilities,
  • friendly visitors who spend time with our socially isolated patients,
  • patient and family advisors who provide input and direction to AHS on numerous committees,
  • supporters of our volunteer retail operations - where the proceeds are returned to AHS to provide patient care and comfort.

For general information about volunteering with AHS please visit our website.

Telephone

403-227-8745

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.
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