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Works to make sure all public housing are safe for tenants and meet the Housing Regulation and Minimum Housing and Health Standards requirements.
Call your local office to make an appointment.
Wheel chair access available.
Monday: 8:30 am - 4:30 pm.Tuesday: 8:30 am - 4:30 pm.Wednesday: 8:30 am - 4:30 pm.Thursday: 8:30 am - 4:30 pm.Friday: 8:30 am - 4:30 pm.
This is not a drop in service. Please call for information between the listed hours.
Located in Community Health Services office20 Sunset Boulevard Whitecourt Alberta T7S 1M8
780-778-3852
1-833-476-4743
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South of Highway 43
Due to COVID-19, service times may vary. Call to confirm.
This Government of Alberta funded program assesses people for funding for benefits like wheelchairs, walkers, bathing equipment, wound supplies, and compression stockings.
Referrals are on a first-come, first-served basis.
If eligible, AADL is a cost-share program. Clients pay 25% of the cost up to maximum of $500 per family per benefit year (July 1 to June 30).
Low-income families can apply for cost exemption. Clients are 100% responsible for any upgrades.
Provides day procedures which include:
Also provides access to these clinics:
There may be a fee depending on the type of service (e.g., charge for a new cast).
Clinic schedule subject to change.
This services:
You may be referred to an Edmonton clinic if there isn’t a local appointment available.
An estimated wait time will be provided at the time of appointment booking. You will be put on a wait list and contacted as soon as an appointment is available. Urgent cases may be seen first.
Open weekdays.
Provides education to cyclists, school staff, recreation staff, parents, and community volunteers about why bicycle helmets are mandatory equipment for all cyclists under the age of 18 in Alberta and how to wear a helmet properly. More information and resources about bicycle and wheeled safety are available here.
Free service that supports breastfeeding mothers and mothers with breastfeeding issues due to:
Breastfeeding women
Fees may apply for breast pumps
Cafeteria services offer food and beverages at Alberta Health Services facilities. Catering services and vending machines are available at some sites. Each cafeteria services site team is dedicated to creating great food, inspiring healthy eating, and providing outstanding customer service to support the health of Albertans.
**Please note hours of operation may vary from site to site.
Food is available for purchase.
Cardiac stress test is a physician referred test used to measure the heart’s response to exercise on a treadmill in a controlled and supervised clinical environment. Standard cardiac stress testing compares the continuous ECG, the blood pressure measurements and patient’s physical response to the exercise to determine if the patient has CAD (coronary artery disease). The results can be interpreted as a reflection of one’s general physical condition, used to diagnose heart blood flow disease, and for patient prognosis after a heart attack. If the patient’s results are not conclusive, the physician may recommend a MIBI standard stress test or a Persantine MIBI stress test.
Patients with known or suspected heart conditions.
Services include immunization and public health nursing.
Community Health Centres
Depending on what service is being accessed.
Available by appointment only.
Your baby will be referred to Community Hearing Screening if:
A community screening site will call and offer a hearing screening appointment for your baby soon after their birth.
The results of your baby's hearing screening and any follow up needed will be shared with you.
Hearing screening is the best way to find out if your baby has hearing loss.
Hearing screening is quick, safe, and will not hurt your baby. Your baby's hearing is important for many areas of child and brain development. Hearing loss can delay your child's speech, learning and social skills.
For more information, visit our website.
All babies born or living in Alberta are offered screening for permanent hearing loss within 90 days of birth. It's best to have your baby's hearing screened before they are 1 month old. Newborn hearing screening is free. Additional eligibility requirements are based on your baby's age and health status. If your baby is born with bilateral aural atresia or presents with meningitis, they will be referred to Audiology Services for a diagnostic ABR assessment.
If you have an emergency, call 911.
Emergency departments:
Emergency Department wait times are now available for Calgary, Edmonton, Lethbridge, Medicine Hat and Red Deer.
Get the right care when you need it, to learn more visit Know Your Options
This service may be impacted by the COVID pandemic. View the Hours of Operations to see if the location has been impacted. Visit https://ahs.ca/covid for up-to-date information.
We can’t predict how long you will need to wait in the emergency department. Patients are assessed (triaged) using a standard scoring system called the Canadian Triage and Acuity Scale (CTAS) to see how urgent their health needs are.
Albertans rely on safe drinking water from both public and private sources. Public health inspectors work with many partners to:
Alberta's Nuisance and General Sanitation Regulation and the Public Health Guidelines for Non-Municipal Drinking Water include requirements and best practices for smaller public potable water systems.
Submit an online complaint or request, or contact us at 1-833-476-4743. For more information visit the Environmental Public Health website.
Please call your local office to talk about the criteria for submitting a water sample.
Call your local office to make arrangements for an appointment.
Fees may apply for sending a water sample for testing. Please contact your local office to discuss the charges.
Answers general environmental public health questions about topics like safe cooking, pest problems, and mould.
Offers classes, courses, presentations, and displays on many environmental public health topics. They are suited to the audience’s needs. Information can be in-person, online, or in home study, and may be available in other languages. Some services offered are:
For more information visit the Environmental Public Health website or submit a request online.
Fees for formal courses
All rental accommodations in Alberta must be safe for tenants and meet minimum health standards. Public health inspectors respond to complaints and work with tenants and landlords to deal with health concerns in rental housing, like no heat, pests (mice, bed bugs), or mould.
Alberta's Housing Regulation and Minimum Housing and Health Standards list the requirements for all rental units such as apartments, hotels, motels, work camps, and houses.Submit an online complaint or request, or contact us at 1-833-476-4743. For more information visit the Environmental Public Health website.
Reviews and approves plans for building or renovating restaurants or other food establishments, swimming pools, social care facilities (e.g., daycares and nursing homes), and personal service facilities (e.g., tattoo studios, spas).
Reviews plans for special events (e.g., fairs, exhibitions, or carnivals) to make sure the right services are available (including washrooms and hand wash stations).
Issues permits and licenses needed for some facilities to operate like:
This service inspects public places. When needed, is granted the power by The Public Health Act to order dangerous conditions to be fixed, removed, destroyed, or declared unfit.
Public health inspectors are designated as executive officers under the Public Health Act (RSA Chapter P-37) and enforce these regulations and standards:
All personal services offered in Alberta must be safe for clients. Public health inspectors educate personal service workers and conduct inspections to assess if services are carried out in a safe way. Personal services include hair styling, hair removal, manicures and pedicures, facials and skin care services, tanning, piercing, tattooing and other services that enhance, preserve or alter the client’s appearance. Personal services are offered to the public in many places such as salons, spas, tattoo studios, home-based businesses, mobile businesses, or special events. Alberta's Personal Services Regulation and Personal Services Standards describe the minimum requirements for personal service facilities.
Personal services businesses need to notify AHS of all the services they offer to the public. This can be done online using the Personal Services Notification.
Keeps the public from getting sick when using recreational water by:
Responds to and investigates health risks from activities like sour gas wells, forest fires, and accidental releases of gasoline, pesticides, or other chemicals.
Reviews and makes recommendations to approving authorities regarding proposed land use developments (e.g., intensive livestock operations, industrial plants, or developments on contaminated sites).
Responds to complaints and investigates indoor air in residences, schools, malls, swimming pools, or other public places. Will also respond to and investigate complaints about outdoor air.
Alberta Health Services issues food handling permits to facilities that offer food to the public, like restaurants, food trucks, grocery stores, daycares, and nursing homes. Public health inspectors follow up on complaints and inspect food facilities to assess food safety.
Public health inspectors offer food safety information, education, and provide guidance on safe food handling practices for special events, markets, bake sales, and other functions.
Alberta's Food Regulation and Food Retail and Foodservices Code describe the minimum health requirements for food facilities.
Reviews plans for new businesses and approves facilities as requested by Children's Services, Inspects many adult and childcare facilities routinely and follows up on complaints from clients or their families. May also provide education for staff in social care facilities.
Applies the requirements of various regulations under the Public Health Act and the CSA Standards in social care facilities including:
Inspects work camps of all sizes, including camps that move around Alberta or stay in one place. This includes camps used for any type of business (e.g., oil exploration and development, logging, tree planting). Inspections check that food is safely prepared, water is safe to drink, sewage is properly treated and disposed of, and housing conditions are safe.
Teaches companies about requirements for work camps.
Investigates complaints from people living at work camps.
Our work includes:
Provides short-term loans of medical equipment for people who are recovering from surgery or need palliative care so they can live in their own homes. Equipment loans include:
A security deposit may be required.
Offers care and treatment for health problems such as:
Contact healthcare centre for more information.
Clinic day booked every 3 months.
Services provided may include:
The Rural General Nephrology Clinics are offered in some rural communities to help more people get service without having to travel. Clinics are offered in:
An estimated wait time will be provided at the time of appointment booking.
General Radiography uses x-rays to produce images of the structures inside the body, particularly bones. X-ray beams can pass through the body, but they are absorbed in different amounts depending on the density of the material they pass through.
In accordance with Alberta's Health Information Act, this is a service which enables the release of individually identifiable health information with or without the consent of an individual.
For health information, please contact the hospital or health care centre where you received treatment.
For detailed instructions, frequently asked questions and forms, please visit Access & Disclosure | Alberta Health Services.
A basic fee of $25.00 is applied to all requests which includes up to 20 pages depending on record format i.e. paper, electronic or microfilm record. Each additional page costs from .25 to .50 cents per page. Additional costs may apply. Fees are applied in accordance with the Health Information Act.
If you are unable to pay the fee, please submit evidence of financial hardship.
Completes patient charts, collects data, data entry and coding, collects patient information, dictates notes, and transcribes inpatient and outpatient charts.
There is a fee for copies of health records.
The 3 station dialysis pod is open Monday, Wednesday and Friday.
Provides hemodialysis treatments (a process where the client’s blood is passed through a special filter that removes waste products and water).
Most people need 3 treatments every week. Each treatment lasts 4 hours.
The Continuing Care Access team has a 24/7 voicemail option and operates the following hours:
Monday to Friday 8:15 am to 8:00 pm,
Saturday, Sunday and Statutory Holidays 8:15 am to 4:30 pm.
Home Care helps people who live at home and need support such as:
A case manager, who is usually a nurse, will meet with the clients and help decide what services will best support them.
Most services are covered for people with Alberta Health Care Insurance coverage, but there may be charges for services not covered by Alberta Health Care Insurance. Out of province clients looking for home care services in Alberta should inquire on any potential charges prior to obtaining services.
To access contact information and a list of services offered, select a hospital.
Search through a complete list of progams and services, or hospital and facility information with the following:
Find Healthcare:
Each year, Alberta Health Services, Public Health reviews immunization records for students in grades 1, 6, and 9 to see what immunizations each student needs. A consent form is then sent home with an information sheet for each vaccine recommended for the student. No immunizations will be given in school without consent from a parent or legal guardian. Immunizations in this program include:
Students in Grades 1, 6, and 9
Outpatient collection site hours of operation:Monday to Friday: 8:00 AM - 3:30 PM
Closed Saturdays, Sundays and Statutory holidays.
Find lab locations and book an appointment online.
Laboratory Services provides collection of blood and body fluids for tests ordered by your doctor or healthcare provider including a comprehensive range of routine and specialized lab testing and clinical consultations:
Note: Some locations may not offer the full range of testing. To confirm availability of a specific test, contact the location.
APL Provincial Phone: 1-877-868-6848
Cleans acute and continuing care facilities according to standards set by Alberta Health and Wellness and Alberta Health Services (AHS) infection control.Services include:
Personal laundry fees in effect for long term care clients.
Call for information; availability of dietitian appointments vary.
The majority of teaching is one-to-one, however, group sessions may be offered to promote enhanced learning of clients. Nutrition information and resources can be found on Alberta health Services’ Healthy Eating Starts Here and at MyHealth.Alberta.ca
Additional Services:
In the Outpatient Dietitian Counselling program, families work one-on-one with a registered dietitian (dietitian) trained in Pediatric Weight Management. The dietitian will help the family work on healthy eating and active living habits and set realistic goals that focus on creating a healthy lifestyle. Areas of focus include nutrition, physical activity, sedentary time and sleep.
The dietitian and the family’s healthcare provider work together to ensure the family is supported in achieving their health goals. They can also assist in connecting the family with other supports as needed, such as physical activity, mental health, and community services.
The program’s aim is to help families achieve a lifestyle that promotes healthy growth and development in their children.
For more information visit the Outpatient Dietitian Counselling website.
Available to children ages 2-4 years with a Body Mass Index (BMI) above the 97th percentile and children ages 5-17 years with a BMI above the 85th percentile.
Provides care for pregnant women who are low-risk and more than 36 weeks, which may include:
Cares for babies and provides breastfeeding support if needed.
Go to a community health centre in your area for any prenatal concerns and follow-up after you deliver your baby.
For more information, visit the Prenatal website.
Some services and key providers may not be available at all locations.
Occupational Therapists apply knowledge and skills to collaborate with, assess, empower, and enable clients to:
Occupational Therapy helps to solve the problems that interfere with a person's ability to do the things that are important to them.
Homecare Occupational Therapy services are only available to Alberta residents. Outpatient services may have out of province client restrictions. Contact site for further information.
Fees may apply for some services, call for more information.
Patient Food Services overarching objectives are to:
PFS delivers more than 31,000 patient/resident meals each day within AHS facilities.
Patient Information is available 24/7 - calls are forwarded outside of office hours.
Services offered:
Collaborates and interacts with healthcare service providers to provide clinical services and medications to patients in hospital and long-term care facilities.
a doctor's prescription is needed.
Assesses people and uses exercises, ultrasound, laser, heat, mobilization, and acupuncture to treat health issues, including:
Waiting period is dependent on resources available at site as well as triage priority.
Fees may apply.
Supports women and families experiencing postpartum depression (PPD).
Whitecourt Healthcare Centre online tour.
For more information visit our website at Prenatal – North Zone. Classes may be in the evenings or on Saturdays. Please be advised not all locations offer all services.
Services include:
It is important to register early because class sizes are limited. The 2nd trimester is ideal for learning.
Patient Registration
Please call for hours as they vary depending on the availability of the respiratory therapist.
Physician Order Required for all but education, Tobacco Cessation.
Can be a physician order, or a respiratory Requisition form. Submitted via fax
Waiting period can be 1 - 8 weeks
Provides healthcare in schools.
Students in school.
Limited drop-in service.
North Zone Sexual & Reproductive Health Clinics are only seeing clients in clinic, for the following concerns:
Not all services are available at all locations. Contact each clinic to check what services they offer.
Everyone including all teens, young adults and clients with barriers to accessing service (e.g., no Alberta Health Care, low income, or English is not first language)
Hours alternate by week, call for more information.
Week 1- Tuesday and Thursday
Week 2- Monday and Friday
Services may include:
A doctor or other healthcare provider must send in a referral.
Treats people with a wide variety of serious health issues (e.g., cardiovascular events, head injuries, drug overdoses).
Doctors referral or admission to the hospital.
Switchboard is answered 24/7. Oustide of office hours calls are forwarded.
These services include:
Community Health Services staff, local RCMP and local traffic safety partners work together to improve the wear rates of seat belts and child safety seats and support safe driving.
Offers free tuberculosis (TB) skin testing to eligible Albertans. The Mantoux skin test is not recommended to diagnose TB.
Testing is done at public health centres throughout the province:
If you are not eligible for free testing but still need to be tested there will be a charge for the test.
For travel or work related TB testing contact the Travel Health Services in your area.
Eligibility includes:
Wait times vary.
There is a charge for anyone not meeting the eligibility criteria.
Service available by appointment only.
Ultrasound is an imaging test that captures images of soft tissue organs, blood vessels and tissues using high-frequency sound waves (no radiation). Ultrasound is also known as sonography.
Not all tests are offered at all sites. Call the location for more information.
Our volunteer roles share a commitment to improving the quality of the patient and family experience.
Volunteers are:
For general information about volunteering with AHS please visit our website.
Provides immunizations for babies and young children.
Services include information about:
New mothers are also offered postpartum depression screening.
For more information please visit Immunize Alberta.
