Find Healthcare > Facilities >  Whitecourt Healthcare Centre

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 General Information

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 Other services

Wait Times

Yes
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Alberta Aids to Daily Living Program

Due to COVID-19, service times may vary. Call to confirm.

This Government of Alberta funded program assesses people for funding for benefits like wheelchairs, walkers, bathing equipment, wound supplies, and compression stockings.

Telephone

780-706-3173

Wait times

Referrals are on a first-come, first-served basis.

Fees

If eligible, AADL is a cost-share program. Clients pay 25% of the cost up to maximum of $500 per family per benefit year (July 1 to June 30).



Fee Reductions

Low-income families can apply for cost exemption. Clients are 100% responsible for any upgrades.

Ambulatory Services | 780-778-2285

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
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Ambulatory Services

Provides day procedures which include:

  • ventolin treatments
  • cast changes
  • medicine that needs to be given by intravenous (IV)

Also provides access to these clinics:

  • adult pulmonary clinic
  • brace (orthotics and limbs) clinic
  • nephrology clinic
  • obstetrics and gynecology
  • surgical clinic
  • orthopedics
  • phlebotomy clinic

Telephone

780-778-2285

Service language options

Languages other than English in which this service may be delivered.

Fees

There may be a fee depending on the type of service (e.g., charge for a new cast).

Audiology Services | 780-778-2285 ext. 254

Service hours

Clinic schedule subject to change.

Wait Times

Yes
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Audiology Services

This services:

  • provides hearing screening and testing
  • counsells people and their families who are affected by hearing loss.

You may be referred to another North Zone clinic location if there is not a local appointment available.

Telephone

780-778-2285 ext. 254

Service Hours

Tuesday: 10:00 am - 2:00 pm.
Friday: 10:00 am - 2:00 pm.

Wait times

1 Months

An estimated wait time will be provided at the time of appointment booking. You will be put on a wait list and contacted as soon as an appointment is available. Urgent cases may be seen first.

Service hours

Open weekdays.

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Bicycle and Wheeled Safety

Provides education to cyclists, school staff, recreation staff, parents, and community volunteers about why bicycle helmets are mandatory equipment for all cyclists under the age of 18 in Alberta and how to wear a helmet properly. More information and resources about bicycle and wheeled safety are available here.

Telephone

780-778-5555

Breastfeeding Clinic | 780-778-5555

Multiple Languages

Yes
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Breastfeeding Clinic

Free service that supports breastfeeding mothers and mothers with breastfeeding issues due to:

  • not making enough milk
  • plugged ducts
  • mastitis
  • thrush
  • latching issues
  • poor infant weight gain
  • breast reduction surgery
  • adoptive nursing

Telephone

780-778-5555

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Breastfeeding women

Cafeteria Services | 780-396-2240

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Cafeteria Services

Cafeteria services offer food and beverages at Alberta Health Services facilities. Catering services and vending machines are available at some sites. Each cafeteria services site team is dedicated to creating great food, inspiring healthy eating, and providing outstanding customer service to support the health of Albertans.

**Please note hours of operation may vary from site to site.

Telephone

780-396-2240

Service Hours

Sunday: 7:00 am - 5:30 pm.
Monday: 7:00 am - 5:30 pm.
Tuesday: 7:00 am - 5:30 pm.
Wednesday: 7:00 am - 5:30 pm.
Thursday: 7:00 am - 5:30 pm.
Friday: 7:00 am - 5:30 pm.
Saturday: 7:00 am - 5:30 pm.

Fees

Food is available for purchase.

Cardiac Diagnostics - Stress Testing | 780-778-2285 Ext 273

Service hours

Open weekdays.

Multiple Languages

Yes
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Cardiac Diagnostics - Stress Testing

Cardiac stress test is a physician referred test used to measure the heart’s response to exercise on a treadmill in a controlled and supervised clinical environment. Standard cardiac stress testing compares the continuous ECG, the blood pressure measurements and patient’s physical response to the exercise to determine if the patient has CAD (coronary artery disease). The results can be interpreted as a reflection of one’s general physical condition, used to diagnose heart blood flow disease, and for patient prognosis after a heart attack. If the patient’s results are not conclusive, the physician may recommend a MIBI standard stress test or a Persantine MIBI stress test.

Telephone

780-778-2285 Ext 273

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Patients with known or suspected heart conditions.

Cardiac Rehabilitation | 780-778-5540 ext.273

Service hours

Registration open Daily 7:30 AM - 10:00 PM.

Wait Times

Yes

Multiple Languages

Yes
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Cardiac Rehabilitation

Patients may have surgeries or procedures on their heart at larger facilities. The cardiac rehab program offers follow up after these procedures to assess the patient's healing and symptoms. A local doctor can assess you and refer you to local programs that may help you further, such as:

  • dietician
  • physiotherapy
  • lab / DI for further investigations

Telephone

780-778-5540 ext.273

Service Hours

Monday: 7:00 am - 3:00 pm.
Tuesday: 7:00 am - 3:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

Approximately 2-3 weeks to book an appointment, depending on the procedure done.

Multiple Languages

Yes
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Community Health Centre Locations

Provides a wide range of health services including immunization and public health nursing. Select the community health centre nearest you to learn more about the services offered.

Telephone

780-706-3173

Service language options

Languages other than English in which this service may be delivered.

Service hours

Available by appointment only.

Multiple Languages

Yes
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Early Hearing Detection and Intervention (EHDI) Program - Community Screening

Your baby will be referred to Community Hearing Screening if:

  • your baby is discharged from hospital or birth centre before hearing screening can take place
  • your baby is born at a hospital or birth centre that does not offer hearing screening
  • your baby is not born in a hospital or birth centre

A community screening site will call and offer a hearing screening appointment for your baby soon after their birth.

The results of your baby's hearing screening and any follow up needed will be shared with you.

Hearing screening is the best way to find out if your baby has hearing loss.

Hearing screening is quick, safe, and will not hurt your baby. Your baby's hearing is important for many areas of child and brain development. Hearing loss can delay your child's speech, learning and social skills.

For more information, visit our website.

Telephone

1-844-411-0202

Service Hours

Monday: 9:00 am - 5:00 pm.
Tuesday: 9:00 am - 5:00 pm.
Wednesday: 9:00 am - 5:00 pm.
Thursday: 9:00 am - 5:00 pm.
Friday: 9:00 am - 5:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

All babies born or living in Alberta are offered screening for permanent hearing loss within 90 days of birth. It's best to have your baby's hearing screened before they are 1 month old. Newborn hearing screening is free. Additional eligibility requirements are based on your baby's age and health status. If your baby is born with bilateral aural atresia or presents with meningitis, they will be referred to Audiology Services for a diagnostic ABR assessment.

Emergency Services | 780-778-2285

Service hours

Available 24 a day, 7 days a week.

Wait Times

Yes

Multiple Languages

Yes
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Emergency Services

If you have an emergency, call 911.

Emergency departments:

  • take care of people that are very sick or injured on a priority basis. This means the sickest people are seen first. If you go to an emergency department for care that isn't urgent, you will not likely be seen right away.
  • provide medical care, which includes assessment and treatment
  • stabilize people and get them ready to transport to a higher level of care facility (if needed)
  • provide follow-up care including referrals to a family doctor or specialist (if needed)

Emergency Department wait times are now available for Calgary, Edmonton, Lethbridge, Medicine Hat and Red Deer.

Get the right care when you need it, to learn more visit Know Your Options

This service may be impacted by the COVID pandemic. View the Hours of Operations to see if the location has been impacted. Visit https://ahs.ca/covid for up-to-date information.

Telephone

780-778-2285

Service language options

Languages other than English in which this service may be delivered.

Wait times

We can’t predict how long you will need to wait in the emergency department. Patients are assessed (triaged) using a standard scoring system called the Canadian Triage and Acuity Scale (CTAS) to see how urgent their health needs are.

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Equipment Loan Program

Due to COVID-19, service times may vary. Call to confirm.

Provides short-term loans of medical equipment for people who are recovering from surgery or need palliative care so they can live in their own homes. Equipment loans include:

  • wheelchairs, walkers, and canes
  • hospital beds
  • moveable toilets, raised toilet seats, and toilet armrests
  • transfer benches, bath seats, and grab bars

Service Hours

Sunday: 9:00 am - 5:15 pm.
Monday: 8:15 am - 8:15 pm.
Tuesday: 8:15 am - 8:15 pm.
Wednesday: 8:15 am - 8:15 pm.
Thursday: 8:15 am - 8:15 pm.
Friday: 8:15 am - 8:15 pm.
Saturday: 9:00 am - 5:15 pm.

Fees

A security deposit may be required.

General Medicine | 780-778-2285

Service hours

Available 24 a day, 7 days a week.

Referral Needed

Yes

Multiple Languages

Yes
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General Medicine

Offers care and treatment for health problems such as:

  • diabetes
  • pneumonia
  • asthma
  • heart problems
  • severe infections
  • kidney / gall stones
  • pain in the abdomen
  • cancer
  • arthritis

Telephone

780-778-2285

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Contact healthcare centre for more information.

Service hours

Clinic day booked every 3 months.

Wait Times

Yes

Multiple Languages

Yes
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General Nephrology Clinic - Alberta Kidney Care - North

Services provided may include:

  • prevent and treat causes of kidney problems
  • keep kidneys working at their best
  • slow progress to end-stage kidney disease

The Rural General Nephrology Clinics are offered in some rural communities to help more people get service without having to travel. Clinics are offered in:

  • High Level
  • Grande Prairie
  • Peace River
  • Whitecourt
  • Westlock
  • St. Paul

Telephone

780-492-7700

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

General Radiography (X-Ray) | 780-778-5540 ext 240

Wait Times

Yes

Multiple Languages

Yes
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General Radiography (X-Ray)

General Radiography uses x-rays to produce images of the structures inside the body, particularly bones. X-ray beams can pass through the body, but they are absorbed in different amounts depending on the density of the material they pass through.

Telephone

780-778-5540 ext 240

Service Hours

Sunday: 8:00 am - 10:15 pm.
Monday: 8:00 am - 10:15 pm.
Tuesday: 8:00 am - 10:15 pm.
Wednesday: 8:00 am - 10:15 pm.
Thursday: 8:00 am - 10:15 pm.
Friday: 8:00 am - 10:15 pm.
Saturday: 8:00 am - 10:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Multiple Languages

Yes
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Health Information - Access and Disclosure

In accordance with Alberta's Health Information Act, this is a service which enables the release of individually identifiable health information with or without the consent of an individual.

For health information, please contact the hospital or health care centre where you received treatment.

For detailed instructions, frequently asked questions and forms, please visit Access & Disclosure | Alberta Health Services.

Telephone

780-778-2285 Ext 244

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Fees

A basic fee of $25.00 is applied to all requests which includes up to 20 pages depending on record format i.e. paper, electronic or microfilm record. Each additional page costs from .25 to .50 cents per page. Additional costs may apply. Fees are applied in accordance with the Health Information Act.



Fee Reductions

If you are unable to pay the fee, please submit evidence of financial hardship.

Health Information / Records Management | 780-778-2285 (Ext. 244)

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Health Information / Records Management

Completes patient charts, collects data, data entry and coding, collects patient information, dictates notes, and transcribes inpatient and outpatient charts.

Telephone

780-778-2285 (Ext. 244)

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Fees

There is a fee for copies of health records.

Service hours

The 3 station dialysis pod is open Monday, Wednesday and Friday.

Wait Times

Yes

Multiple Languages

Yes
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Hemodialysis - Alberta Kidney Care - North

Provides hemodialysis treatments (a process where the client’s blood is passed through a special filter that removes waste products and water).

Most people need 3 treatments every week. Each treatment lasts 4 hours.

Telephone

1-780-778-8970

Service Hours

Monday: 7:00 am - 7:15 pm.
Wednesday: 7:00 am - 7:15 pm.
Friday: 7:00 am - 7:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Home Care | 780-778-5540 ex 366 , 780-778-5558

Service hours

The Continuing Care Access team has a 24/7 voicemail option and operates the following hours:

Monday to Friday 8:15 am to 8:00 pm,

Saturday, Sunday and Statutory Holidays 8:15 am to 4:30 pm.

Multiple Languages

Yes
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Home Care

Home Care helps people who live at home and need support such as:

  • Care after surgery
  • Long-term care
  • Palliative care
  • Respite services

A case manager, who is usually a nurse, will meet with the clients and help decide what services will best support them.

Telephone

780-778-5540 ex 366 , 780-778-5558

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Fees

Most services are covered for people with Alberta Health Care Insurance coverage, but there may be charges for services not covered by Alberta Health Care Insurance. Out of province clients looking for home care services in Alberta should inquire on any potential charges prior to obtaining services.

Hospitals | 780-778-2285

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Hospitals

To access contact information and a list of services offered, select a hospital.

Search through a complete list of progams and services, or hospital and facility information with the following:

Find Healthcare:

Telephone

780-778-2285

Service language options

Languages other than English in which this service may be delivered.
View more information...

Immunization - School Services

Each year, Alberta Health Services, Public Health reviews immunization records for students in grades 1, 6, and 9 to see what immunizations each student needs. A consent form is then sent home with an information sheet for each vaccine recommended for the student. No immunizations will be given in school without consent from a parent or legal guardian. Immunizations in this program include:

  • Grades 1, 6, and 9: Any routine childhood and school vaccines that may have been missed according to a review of the students immunization record on file
  • Grade 6: Hepatitis B (HBV) vaccine for students who have not already completed a hepatitis B immunization series and human papillomavirus (HPV) vaccine
  • Grade 9: diphtheria, tetanus, acellular pertussis (dTap) and meningococcal (Groups A, C, Y, W-135) conjugate vaccine

Telephone

780-778-5555

Service Hours

Monday: 8:30 am - 4:45 pm.
Tuesday: 8:30 am - 4:45 pm.
Wednesday: 8:30 am - 4:45 pm.
Thursday: 8:30 am - 4:45 pm.
Friday: 8:30 am - 4:45 pm.

Eligibility

Students in Grades 1, 6, and 9.

Laboratory Services | 780-778-2285 ext 269 (Lab)

Service hours

Outpatient collection site hours of operation:
Monday to  Friday: 8:00 AM - 3:30 PM

Walk ins accepted until 30 minutes before closing.

Closed Saturdays, Sundays and Statutory holidays.

Wait Times

Yes
View more information...

Laboratory Services

Laboratory Services provides collection of blood and body fluids for tests ordered by your doctor or healthcare provider including a comprehensive range of routine and specialized lab testing and clinical consultations:

  • blood and body fluid sample collection
  • biochemistry and toxicology
  • electrocardiogram (ECG)
  • genetics and genomics
  • urinalysis
  • transfusion medicine
  • hematology
  • coagulation studies
  • microbiology
  • public health testing
  • serology
  • surgical pathology
  • cytopathology
  • autopsy pathology
  • student practicum training for medical lab technologists and medical lab assistants

Note: Some locations may not offer the full range of testing. To confirm availability of a specific test, contact the location.

APL Booking Line: 1-877-702-4486 or book online.

Telephone

780-778-2285 ext 269 (Lab)

Service Hours

Monday: 8:00 am - 3:30 pm.
Tuesday: 8:00 am - 3:30 pm.
Wednesday: 8:00 am - 3:30 pm.
Thursday: 8:00 am - 3:30 pm.
Friday: 8:00 am - 3:30 pm.

Wait times

An estimated wait time will be provided at the time of appointment booking.

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Linen & Environmental Services

Cleans acute and continuing care facilities according to standards set by Alberta Health and Wellness and Alberta Health Services (AHS) infection control.
Services include:

  • waste management
  • managing outside contracts (e.g. door mats, windows, pest control)
  • managing cleaning contracts for leased space
  • providing personal laundry services to north zone long term care clients at their request.

Telephone

780-778-2285

Fees

Personal laundry fees in effect for long term care clients.

Service hours

Call for information; availability of dietitian appointments vary.

Wait Times

Yes

Multiple Languages

Yes
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Nutrition Counselling - Adult and Pediatric

The majority of teaching is one-to-one, however, group sessions may be offered to promote enhanced learning of clients. Nutrition information and resources can be found on Alberta health Services’ Healthy Eating Starts Here and at MyHealth.Alberta.ca

Additional Services:

Telephone

780-793-7266

Service Hours

Monday: 8:30 am - 4:15 pm.
Tuesday: 8:30 am - 4:15 pm.
Wednesday: 8:30 am - 4:15 pm.
Thursday: 8:30 am - 4:15 pm.
Friday: 8:30 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Nutrition Counselling - Pediatric Weight Management | 780-401-BOOK (2665) (Central Access)

Wait Times

Yes

Multiple Languages

Yes
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Nutrition Counselling - Pediatric Weight Management

In the Outpatient Dietitian Counselling program, families work one-on-one with a registered dietitian (dietitian) trained in Pediatric Weight Management. The dietitian will help the family work on healthy eating and active living habits and set realistic goals that focus on creating a healthy lifestyle. Areas of focus include nutrition, physical activity, sedentary time and sleep.

The dietitian and the family’s healthcare provider work together to ensure the family is supported in achieving their health goals. They can also assist in connecting the family with other supports as needed, such as physical activity, mental health, and community services.

The program’s aim is to help families achieve a lifestyle that promotes healthy growth and development in their children.

For more information visit the Outpatient Dietitian Counselling website.

Telephone

780-401-BOOK (2665) (Central Access)

Service Hours

Monday: 8:00 am - 5:00 pm.
Tuesday: 8:00 am - 5:00 pm.
Wednesday: 8:00 am - 5:00 pm.
Thursday: 8:00 am - 5:00 pm.
Friday: 8:00 am - 5:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Available to children ages 2-4 years with a Body Mass Index (BMI) above the 97th percentile and children ages 5-17 years with a BMI above the 85th percentile.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Obstetrics | 780-778-2285

Service hours

Available 24 a day, 7 days a week.
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Obstetrics

Provides care for pregnant women who are low-risk and more than 36 weeks, which may include:

  • fetal monitoring
  • labour induction
  • non-stress testing
  • epidural
  • C-section surgery (elective, urgent, and emergency)

Cares for babies and provides breastfeeding support if needed.

Go to a community health centre in your area for any prenatal concerns and follow-up after you deliver your baby.

For more information, visit the Prenatal website.

Some services and key providers may not be available at all locations.

Telephone

780-778-2285

Multiple Languages

Yes
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Occupational Therapy Services

Occupational therapists apply knowledge and skills to collaborate with, assess, empower, and enable clients to:

  • learn new ways of doing activities
  • develop or regain skills
  • use devices, materials, wheelchairs, seating and other equipment to make life easier
  • adapt their environment
  • maximize their independence across their lifespan

Occupational Therapy helps to solve the problems that interfere with a person's ability to do the things that are important to them.

Telephone

780-778-5555

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Homecare Occupational Therapy services are only available to Alberta residents. Outpatient services may have out of province client restrictions. Contact site for further information.

Fees

Fees may apply for some services, call for more information.

Patient Food Services | 780-396-2240, 780-778-5540 Ext. 289

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Patient Food Services

Patient Food Services overarching objectives are to:

  • Offer quality food and food choice, to support Patient Centered Care
  • Work with the whole care team to ensure that Meals Matter
  • Foster a positive meal experience that results in enjoyment of meals, as well as improved satisfaction and food intake that supports recovery
  • Provide menus that are based on “Canada’s Food Guide” and that are adaptable for therapeutic requirements
  • Offer appealing food that encourages eating for health
  • Provide meal service styles appropriate to the patient population (e.g. tray service, dining room service) and meal delivery systems that support safe high quality food served at appropriate temperatures to the correct patient / resident

PFS delivers more than 31,000 patient/resident meals each day within AHS facilities.

Telephone

780-396-2240, 780-778-5540 Ext. 289

Service Hours

Sunday: 8:00 am - 5:30 pm.
Monday: 8:00 am - 5:30 pm.
Tuesday: 8:00 am - 5:30 pm.
Wednesday: 8:00 am - 5:30 pm.
Thursday: 8:00 am - 5:30 pm.
Friday: 8:00 am - 5:30 pm.
Saturday: 8:00 am - 5:30 pm.

Patient Information | 780-778-2285

Service hours

Patient Information is available 24/7 - calls are forwarded outside of office hours.

View more information...

Patient Information

Services offered:

  • responding to patient location inquires
  • providing direction on a patients whereabouts

Telephone

780-778-2285

Service Hours

Sunday: 7:30 am - 10:00 pm.
Monday: 7:30 am - 10:00 pm.
Tuesday: 7:30 am - 10:00 pm.
Wednesday: 7:30 am - 10:00 pm.
Thursday: 7:30 am - 10:00 pm.
Friday: 7:30 am - 10:00 pm.
Saturday: 7:30 am - 10:00 pm.

Pharmacy Services | 780-778-2285 X 236

Service hours

Open weekdays.

Referral Needed

Yes
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Pharmacy Services

Collaborates and interacts with healthcare service providers to provide clinical services and medications to patients in hospital and long-term care facilities.

Telephone

780-778-2285 X 236

Referral Needed

a doctor's prescription is needed.

Physical Therapy Services | 780-778-5540 ext. 241

Wait Times

Yes

Multiple Languages

Yes
View more information...

Physical Therapy Services

Assesses people and uses exercises, ultrasound, laser, heat, mobilization, and acupuncture to treat health issues, including:

  • pain and arthritis
  • work-related and traumatic injuries
  • lung and heart conditions
  • cancer
  • stroke, spinal cord issues, and Parkinson’s Disease

Telephone

780-778-5540 ext. 241

Service Hours

Monday: 7:30 am - 4:00 pm.
Tuesday: 7:30 am - 4:00 pm.
Wednesday: 7:30 am - 4:00 pm.
Thursday: 7:30 am - 4:00 pm.
Friday: 7:30 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

Waiting period is dependent on resources available at site as well as triage priority.

An estimated wait time will be provided at the time of appointment booking.

Fees

Fees may apply.

Service hours

Open weekdays.

View more information...

Postpartum Depression Support

Supports women and families experiencing postpartum depression (PPD).

Telephone

780-778-5555

Prenatal Classes | 780-778-5555

Service hours

Whitecourt Healthcare Centre online tour.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Prenatal Classes

For more information visit our website at Prenatal – North Zone. Classes may be in the evenings or on Saturdays. Please be advised not all locations offer all services.

Services include:

  • prenatal classes
  • prenatal breast-feeding classes
  • information sessions are available through AHS public health
  • prenatal information sessions are offered via Zoom once a month
  • a chance to meet other people in the community expecting a baby
  • knowledge of what to expect during your labor and delivery
  • breathing and relaxation techniques
  • immunization and infant safety information
  • providing your support person with the skills to help with labor and delivery
  • increased breastfeeding knowledge
  • newborn and postpartum care
  • what resources are available for yourself and your newborn
  • answer questions about your pregnancy, diet, and childbirth plans

Telephone

780-778-5555

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

It is important to register early because class sizes are limited. The 2nd trimester is ideal for learning.

Service hours

Limited drop-in service.

View more information...

Public Health - Immunizations

Public Health Nurses provide immunization and follow-up services to clients of all ages.
· Routine vaccinations (2, 4, 6, 12, 18 months and 4 years of age)
· Communicable Disease Control
After vaccination & immunization follow-up and care

Community Health Centres | Alberta Health Services

Telephone

780-778-5555

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service hours

Limited drop-in service.

Multiple Languages

Yes
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Public Health - Sexual Reproductive Health

North Zone Sexual & Reproductive Health Clinics are seeing clients in the clinic, for the following concerns: · Birth control and safer sex counseling · Pregnancy testing and pregnancy options counseling. · KNOWN STI and needs treatment. · Contact with a known STI and needs testing/treatment. · Symptoms of an STI · Routine STI Screening · Emergency contraceptive pill · Vaccinations Not all services are available at all locations. Contact each clinic to check what services they offer.

Telephone

780-778-5555

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Everyone including all teens, young adults and clients with barriers to accessing service (e.g., no Alberta Health Care, low income, or English is not first language)

Public Health Postpartum | 780-778-5555

Multiple Languages

Yes
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Public Health Postpartum

Provides nursing care and support which may include:

  • postpartum primary caregiver health assessment and infant assessment
  • health education and promotion related to parenthood, normal growth and development, etc
  • breastfeeding support
  • infant feeding support
  • information about parenting and baby care
  • referrals to healthcare providers or community resources as needed.

You will be contacted after you are discharged from the hospital to arrange an initial assessment

Telephone

780-778-5555

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Registration | 780-778-2285

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Registration

Patient Registration registers:

  • and pre-registers patients and collects demographic and financial information
  • patients for inpatient admissions, ambulatory clinic appointment, and emergency department services

Telephone

780-778-2285

Service Hours

Monday: 7:30 am - 10:00 pm.
Tuesday: 7:30 am - 10:00 pm.
Wednesday: 7:30 am - 10:00 pm.
Thursday: 7:30 am - 10:00 pm.
Friday: 7:30 am - 10:00 pm.

Respiratory Therapy Clinic | 1-844-411-0202

Service hours

Please call for hours as they vary depending on the availability of the respiratory therapist.

Referral Needed

Yes

Wait Times

Yes
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Respiratory Therapy Clinic

Due to COVID-19, service times may vary. Call to confirm.

Services include:

  • home oxygen assessments
  • arterial blood gases (ABGs)
  • respiratory education (Asthma & COPD)
  • spirometry
  • tobacco cessation
  • artificial airway management
  • trach change
  • sputum induction

Telephone

1-844-411-0202

Service Hours

Tuesday: 8:30 am - 3:30 pm.
Wednesday: 8:30 am - 3:30 pm.
Thursday: 8:30 am - 3:30 pm.

Referral Needed

Physician Order Required for all but education, Tobacco Cessation.

Can be a physician order, or a respiratory Requisition form. Submitted via fax

Wait times

Waiting period can be 1 - 8 weeks

School Health Program | 780-778-8554

Multiple Languages

Yes
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School Health Program

Provides healthcare in schools.

Services include:

  • immunizations
  • education and consultations about contagious diseases

Telephone

780-778-8554

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Students in school.

Social Work | 1-844-411-0202

Service hours

Hours alternate by week, call for more information.

Week 1- Tuesday and Thursday

Week 2- Monday and Friday

Referral Needed

Yes

Multiple Languages

Yes
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Social Work

Services may include:

  • refer and liaise with appropriate community and government agencies
  • collaborate with other healthcare providers (discharge planning, family conferences)
  • provide counselling and crisis intervention
  • provide information/education on important resources and legislation (e.g., Personal Directives, Guardianship, Trusteeship, Child Welfare and Protection for Persons in Care)

Telephone

1-844-411-0202

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

A doctor or other healthcare provider must send in a referral.

Special Care Unit | 780-778-2285

Referral Needed

Yes
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Special Care Unit

Treats people with a wide variety of serious health issues (e.g., cardiovascular events, head injuries, drug overdoses).

Telephone

780-778-2285

Referral Needed

Doctors referral or admission to the hospital.

Switchboard | 780-778-2285

Service hours

Switchboard is answered 24/7. Oustide of office hours calls are forwarded.

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Switchboard

These services include:

  • answering incoming telephone calls
  • transferring telephone calls and
  • giving out authorized telephone numbers

Telephone

780-778-2285

Service Hours

Sunday: 7:30 am - 10:00 pm.
Monday: 7:30 am - 10:00 pm.
Tuesday: 7:30 am - 10:00 pm.
Wednesday: 7:30 am - 10:00 pm.
Thursday: 7:30 am - 10:00 pm.
Friday: 7:30 am - 10:00 pm.
Saturday: 7:30 am - 10:00 pm.

Traffic Safety | 780-778-5555

Service hours

Open weekdays.

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Traffic Safety

Community Health Services staff, local RCMP and local traffic safety partners work together to improve the wear rates of seat belts and child safety seats and support safe driving.

Telephone

780-778-5555

Tuberculosis Testing | 780-778-5555

Wait Times

Yes

Multiple Languages

Yes
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Tuberculosis Testing

Offers free tuberculosis (TB) skin testing to eligible Albertans. The Mantoux skin test is not recommended to diagnose TB.

Testing is done at public health centres throughout the province:

If you are not eligible for free testing but still need to be tested there will be a charge for the test.

For travel or work related TB testing contact the Travel Health Services in your area.

Telephone

780-778-5555

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Eligibility includes:

  • recent contact with known TB cases
  • people with medical conditions / therapies that increase risk of progressing from latent tuberculosis infection (LTBI) to active TB (HIV/AIDS, transplantation, on dialysis for chronic renal failure, silicosis, cancer of the head and neck, being treated with immunosuppressive drugs)
  • all refugees less than age 50 who are from a country where TB is common AND who have immigrated here in the last 2 years
  • foreign-born children up to and including age 14 who have lived in a country where TB is common AND who have immigrated here within the past 2 years

Wait times

Wait times vary.

Fees

There is a charge for anyone not meeting the eligibility criteria.

Ultrasound | 780-778-5540 ext 240

Service hours

Service available by appointment only.

Wait Times

Yes

Multiple Languages

Yes
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Ultrasound

Ultrasound is an imaging test that captures images of soft tissue organs, blood vessels and tissues using high-frequency sound waves (no radiation). Ultrasound is also known as sonography.

Not all tests are offered at all sites. Call the location for more information.

Telephone

780-778-5540 ext 240

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Volunteer Resources | 780-725-6372

Multiple Languages

Yes
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Volunteer Resources

Our volunteer roles share a commitment to improving the quality of the patient and family experience.

Volunteers are:

  • way-finders who help guide patients and families around our busy facilities,
  • friendly visitors who spend time with our socially isolated patients,
  • patient and family advisors who provide input and direction to AHS on numerous committees,
  • supporters of our volunteer retail operations - where the proceeds are returned to AHS to provide patient care and comfort.

For general information about volunteering with AHS please visit our website.

Telephone

780-725-6372

Service language options

Languages other than English in which this service may be delivered.

Well Baby Clinic | 780-778-5555

Wait Times

Yes

Multiple Languages

Yes
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Well Baby Clinic

Provides immunizations for babies and young children.

Services include information about:

  • breastfeeding
  • normal sleep patterns
  • child growth and development
  • nutrition
  • child safety

New mothers are also offered postpartum depression screening.

For more information please visit Immunize Alberta.

Telephone

780-778-5555

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

14 Days
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