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 General Information

Environmental Public Health - Safe Food at Brooks Health Centre

Works to prevent food poisoning (also called food borne illness) in Alberta by investigating food-related complaints and providing food safety information and education to facility staff and the public.

Accessibility

Wheel chair access available.

Service hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

This is not a drop in service. Please call for information between the listed hours.

Address

Room 403
440 3 Street
Brooks Alberta
T1R 1B3

Telephone

403-501-3255 (Call for Inspector availability)

Fax

403-501-3259

Website

Getting there

City provided special transit

 Other services

Service hours

Closed 12:00 PM (Noon) to 12:45 PM

Wait Times

Yes
View more information...

Addiction and Mental Health - Community Services

Assessment and treatment includes learning about your past history, present situation, and identifying your goals. A counsellor talks with a client about different treatment options, including counselling to help them reach their goals. A counsellor helps clients choose goals and strategies, make suggestions, and reviews their progress with them.

Telephone

403-793-6655

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Service hours

Hours of operation vary by program. Call for information.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Alberta Healthy Living Program - South Zone

Alberta Healthy Living Program (AHLP) services provided vary slightly from Zone to Zone. Some of the below services may be available via on-line or telehealth at some locations. Services may include information, education, techniques, and support to help improve your health and quality of life with a chronic condition. The program is based on a model that includes:

Health Education:

  • Healthy Eating for Reducing Your Risk Class
  • Taking Care of You Risk Reduction Class
  • Grocery Store Tours
  • Stroke Sense Class
  • Diabetes Management Class
  • Heart CHEC Class
  • Heart Failure Education Class
  • Stress Management Series
  • Managing Emotional Eating Series
  • Sleep Health Series
  • Weight Management Series
  • Getting Started with Weight Management Class

Self-Management:

Better Choices, Better Health - Learn self-management skills for the physical and emotional challenges of living with long-term health conditions. Better Choices Better Health

Better Choices, Better Health® - Online - This online workshop is available to Albertans interested in gaining confidence and building skills to manage their chronic conditions and develop healthier lifestyles. Family members and support people are welcome to join.

Exercise Programs:

Supervised Exercise - Learn how to self-monitor and stay safe while exercising. Improve your cardiovascular endurance, muscular strength, and flexibility with our 12 week program.

Specialty Care / Clinics:

  • Asthma / COPD Specialty Clinic: Individuals and families of all ages will work with a Respiratory Therapist to work on better managing asthma or Congestive Obstructive Pulmonary Disease. Assessment, treatment and follow up is offered in individual appointments.
  • Diabetes Specialty Clinic: Provides one to one assessment and follow up for those living with Type 1 Diabetes, Type 2 Diabetes and / or Diabetes in pregnancy to individuals and families of all ages. Diabetes specialty also provides support and services to those requiring insulin pump therapy. Endocrine clinics with an internist or endocrinologist are available to pediatric patients, pregnancy patients and those interested in insulin pump therapy.
  • Cardiac Rehabilitation Program: Provides education, individual assessment, and follow up to those who have been impacted with various cardiac conditions. Patients along with their support people are also welcome to attend the 2 part Heart CHEC class and join the Supervised Exercise program.
  • Heart Function Specialty Clinic: (HFC) a comprehensive, multidisciplinary specialty clinic that supports patients with moderate and high risk heart failure. A physician referral is required and patients will be seen in for ongoing heart failure care in a team based care.
  • Outpatient Nutrition Counselling: Work with a Registered Dietitian to improve eating habits and address nutritional needs. Please see Nutrition Counselling for information.
  • Bariatric Specialty Clinic: This clinic provides medical, psychological and surgical interventions for weight management. See the Bariatric Specialty Clinic.

For more information please visit the Alberta Healthy Living website.

Telephone

403-793-6659

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Audiology and Children's Allied Health Services

Services are goal-driven; starting and continuing services is based on having functional reasons / goals for rehabilitation. The length of service will vary and is based on a child's needs and goals, and the availability of local programs. Assessment is part of rehabilitation and it comes in many forms. The purpose is to understand your child's strengths and needs. We will talk with you about next steps that guide the (rehabilitation) care plan. We will work together so you and your child are supported to move to the next developmental stage or between providers and services. Families and caregivers are actively involved as therapy may look like "play", depending on your child's age. We want to understand what's important to your child and family (what matters to you) e.g. daily routines, family and friends, activities you enjoy and we'll work with you to find home ideas that fit with your life. Services may be in-person, by phone, or videoconference. They may be in a group or one to one.

Team Based Services
Are provided for children with a variety of needs. For example:

  • hearing - responding to sounds, noise, voices, words
  • moving - sitting, crawling, walking, coordination
  • using hands - playing with toys, using utensils
  • taking care of self - dressing, toileting, doing chores, sleeping
  • equipment needs - wheelchair, splints, orthotics, walking aides, adaptive aides
  • physical symptoms - pain, muscle / joint tightness, breathing, head shape, sensitivity to noise or touch
  • managing emotions - behavior, becoming overwhelmed
  • communication - understanding directions, babbling, using words and sentences
  • clear speech - being understood by others, stuttering, voice quality
  • eating, feeding and swallowing - coughing, gagging, choking, refusing to eat certain foods

Audiology
Helps children and their families with hearing and hearing health, so they can participate in activities that are important to them. Services provided are related to (neuro)developmental and / or medical conditions. This service supports children's:

  • hearing - screening and assessment to identify hearing loss
  • management of hearing loss
  • hearing health

Occupational therapy services
Supports children and their families with self-care; eating, feeding and swallowing; and motor development, so that they can participate in activities that are important to them. Services provided are related to (neuro)developmental and / or medical conditions:

  • motor development
  • self-care - dressing, toileting, sleeping, personal hygiene
  • participation in activities typical for their development, such as play
  • eating, feeding and swallowing
  • specialized equipment - access and use

Physiotherapy
This service supports children and their families with development and movement, so they can participate in activities that are important to them. Services provided are related to (neuro)developmental and/or medical conditions:

  • motor development
  • movement and function
  • specialized equipment (access and use)

Speech-Language Pathology

This service supports children and their families with communication and eating, feeding, and swallowing, so they can participate in activities that are important to them. Services provided are related to (neuro)developmental and / or medical conditions:

  • communication (speech, language, voice, resonance and fluency)
  • eating, feeding and swallowing

Available at some locations:

Child and Youth Developmental Specialists, Home Based Development and Social Work

Telephone

403-529-8966

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Services are available for children and youth from birth to 18 years of age.

 

Children birth to five years of age (prior to school entry): a broad range of health and developmental services are offered. We focus on the early years and early intervention to try to prevent health complications and improve long-term health and wellbeing.

Children and youth 6 to 18 years: specific, health-focused services are offered when a child has a significant change in their medical or (neuro)developmental condition; or due to injury, medical intervention, surgery, or illness.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Best Babies | 403-501-3862

View more information...

Best Babies

Best Babies Offers:

  • nutrition education and counselling
  • monthly home visits or more frequent if needed, to help support healthy choices and answer questions you may have during pregnancy
  • information on physical activity, alcohol, smoking, drugs, dental care and much more.
  • prenatal and postnatal information
  • free prenatal vitamins and vitamin D supplements for eligible participants and breastfed babies
  • free milk, eggs and orange juice or Good Food Box/Fresh Food Box for eligible participants
  • breastfeeding information, support and access to a lactation consultant.
  • connection to community services and organizations
  • access to the Good Food Box program which is a buying club for fresh fruits and vegetables that saves you money
  • community kitchen cooking groups
  • parenting groups which offer parenting information and a chance to meet other parents

For more information, visit the Before, During, and After Birth website

Telephone

403-501-3862

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Eligibility

  •  under 20 or over 35 years of age
  • living on a limited income
  • have or had a baby weighing less than 2500 grams or 5 lbs 8 oz
  • have not gained enough weight or have gained too much weight in pregnancy
  • was underweight or overweight before becoming pregnant
  • have had difficulty eating well or eating enough during this pregnancy
  • have used alcohol, drugs or tobacco during pregnancy
  • feel lonely or afraid and need support
  • have difficulty with the English language

 

Building Blocks | 403-501-3862

Service hours

Please call for information during the hours listed.

Multiple Languages

Yes
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Building Blocks

Building Blocks offers:

  • personalized home visits
  • assessment of child growth and development
  • information on your areas of interest, i.e. nutrition, child development, safety, health, budgeting, child-parent activities, injury prevention, smoking cessation, parenting tips and much more
  • parent support
  • service planning
  • connection to community services and organizaitons
  • parenting groups

This program will help you to understand your child’s development as well as promote positive communication and interactions between you and your child.

Telephone

403-501-3862

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

For caregivers of children under the age of 6 years who would like help in addressing issues related to physical and mental health, lifestyle, parenting, relationships and / or social isolation.

Cafeteria Services | 403-501-3232

Service hours

Open 9:30 a.m. - 1:00 p.m. on statutory holidays

View more information...

Cafeteria Services

Cafeteria services offer food and beverages at Alberta Health Services facilities. Catering services and vending machines are available at some sites. Each cafeteria services site team is dedicated to creating great food, inspiring healthy eating, and providing outstanding customer service to support the health of Albertans.

 

**Please note hours of operation may vary from site to site.

Telephone

403-501-3232

Service Hours

Monday: 9:30 am - 2:00 pm.
Tuesday: 9:30 am - 2:00 pm.
Wednesday: 9:30 am - 2:00 pm.
Thursday: 9:30 am - 2:00 pm.
Friday: 9:30 am - 2:00 pm.

Fees

Food is available for purchase.

Computed Tomography | 403-793-6670

Wait Times

Yes

Multiple Languages

Yes
View more information...

Computed Tomography

Computed tomography, also known as "CT Scan" or "CAT Scan", is when pictures of the body are taken using radiation and computer-enhanced imaging.

Telephone

403-793-6670

Service Hours

Monday: 8:15 am - 4:15 pm.
Tuesday: 8:15 am - 4:15 pm.
Wednesday: 8:15 am - 4:15 pm.
Thursday: 8:15 am - 4:15 pm.
Friday: 8:15 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

A language line is available, but requests need to be made before tests are scheduled.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Service hours

Available 24 a day, 7 days a week.

Wait Times

Yes
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Continuing Care Services (East)

Provides care for people with long-term health concerns. In addition to 24 / 7 residential nursing care, this service offers:

  • physical, occupational, or recreational therapy
  • pharmacy, podiatry, social work, or pastoral counselling services

Also offers services for clients who live in the community, including:

  • respite
  • day programs

Visit the Alberta Health Services Continuing Care website for more information.

Telephone

403-501-3200

Wait times

An estimated wait time will be provided at the time of appointment booking.

Fees

For residential care there is a daily fee. There may also be fees associated with personal needs such as hairdressing, laundry, telephone, and cable.



Fee Reductions

Service hours

Hearing screening is offered every other Wednesday and is available by appointment only.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Early Hearing Detection and Intervention (EHDI) Program

Alberta's Early Hearing Detection and Intervention (EHDI) Program is a provincial screening program that identifies permanent hearing loss as early as possible in a baby's life. This ensures that babies and families receive timely follow-up and support sooner to optimize developmental outcomes.

Services include:

  • Screening babies for hearing loss by 1 month of age
  • Diagnosing permanent hearing loss by 3 months of age
  • Ensuring access to intervention by 6 months of age

For more information, visit our website

Telephone

403-501-3333

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

All babies born in Alberta, or born to parents living in Alberta are eligible for screening within 90 days of birth. But it's best for babies to be screened within 30 days of birth.

Additional eligibility requirements exist based on the baby's age and health status. Infants born with bilateral aural atresia or presenting with meningitis are not eligible for screening. These infants are referred directly to audiology services, by the EHDI Hearing Screener for a diagnostic Auditory Brainstem Response (ABR) assessment.

Wait times

Appointments booked upon request.

Emergency Services | 403-501-3220

Service hours

Available 24 a day, 7 days a week.

Wait Times

Yes

Multiple Languages

Yes
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Emergency Services

If you have an emergency, call 911.

Emergency departments:

  • take care of people that are very sick or injured on a priority basis. This means the sickest people are seen first. If you go to an emergency department for care that isn't urgent, you will not likely be seen right away.
  • provide medical care, which includes assessment and treatment
  • stabilize people and get them ready to transport to a higher level of care facility (if needed)
  • provide follow-up care including referrals to a family doctor or specialist (if needed)

Emergency Department wait times are now available for Calgary, Edmonton, Lethbridge, Medicine Hat and Red Deer.

Get the right care when you need it, to learn more visit Know Your Options

This service may be impacted by the COVID pandemic. View the Hours of Operations to see if the location has been impacted. Visit https://ahs.ca/covid for up-to-date information.

Telephone

403-501-3220

Service language options

Languages other than English in which this service may be delivered.

Wait times

We can’t predict how long you will need to wait in the emergency department. Patients are assessed (triaged) using a standard scoring system called the Canadian Triage and Acuity Scale (CTAS) to see how urgent their health needs are.

Endoscopy | 403-501-3222

Service hours

The operating room is closed on Fridays, Saturdays, Sundays, and stat holidays. There are staff on call after hours for emergencies.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Endoscopy

Offers endoscopy procedures, which may include:

  • insertion in PEG feeding tubes
  • gastroscopy, colonoscopy, and flexible sigmoidoscopy
  • hemorrhoid ligation
  • tattoo of lesions for surgery
  • esophageal and colonic dilatations

Telephone

403-501-3222

Service Hours

Monday: 7:00 am - 3:15 pm.
Tuesday: 7:00 am - 3:15 pm.
Wednesday: 7:00 am - 3:15 pm.
Thursday: 7:00 am - 3:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
View more information...

Environmental Public Health - Disease: Communicable, Rabies, Food Borne Illness

This service:

  • investigates cases and outbreaks of illness, which are caused by germs like E. coli, salmonella, and Giardia (beaver fever) to find out the cause and prevent other people from getting sick
  • investigates people with vomiting and diarrhea who don’t know how they got sick
  • provides follow-up for animal bites (dogs, cats, bats, and other animals) to make sure people don’t get rabies
  • investigates single cases and/or outbreaks of many diseases including botulism, hantavirus, norovirus, shigella, and Q fever

For more information visit Environmental Public Health website.

Telephone

403-501-3255 (Call for Inspector availability)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Environmental Public Health - Drinking Water | 403-501-3255 (Call for Inspector availability)

Service hours

This is not a drop in service. Please call for information between the listed hours.

Wait Times

Yes

Multiple Languages

Yes
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Environmental Public Health - Drinking Water

Inspects public water supplies, reviews water sample results, and issues water advisories if needed. You can get water testing supplies (sample bottles) and shipping information from your local Community Health Centre. Testing for municipalities and private home owners is done through the Provincial Laboratory of Public Health and Alberta Centre for Toxicology. If there is E. coli or total coliform bacteria in your sample, you will be contacted right away.

May advise private homeowners about how safe their well, cistern, or dugout water is and talk about treatment options if needed.

Does drinking water testing for bacteria through the Provincial Laboratory of Public Health, Environmental Microbiology Services, which checks for:

  • E. coli bacteria (shows if water is contaminated with sewage or fecal matter)
  • total coliform bacteria (shows if water is contaminated with non-sewage pollution from the environment)

Chemical water testing of untreated ground water for private households is done by The Alberta Centre for Toxicology which checks for many different things including bicarbonate, calcium, chloride, and magnesium.

Your water sample requisition may be reviewed before your sample is sent to the right place for testing. This is to make sure your water supply is eligible for testing.

Sample Bottle Pick-up and Drop-off locations in Alberta.

For more information visit the Environment Public Health website.

Telephone

403-501-3255 (Call for Inspector availability)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Please call your local office to talk about the criteria for submitting a water sample.

Wait times

Call your local office to make arrangements for an appointment.

Fees

Fees may apply for sending a water sample for testing. Please contact your local office to discuss the charges.

Environmental Public Health - Education | 403-501-3255 (Call for Inspector availability)

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
View more information...

Environmental Public Health - Education

Answers general environmental public health questions about topics like safe cooking, pest problems, and mould.

Offers classes, courses, presentations, and displays on many environmental public health topics. They are suited to the audience’s needs. Information can be in-person, online, or in home study, and may be available in other languages. Some services offered are:

  • bed bugs presentations
  • courses for childcare facility staff
  • courses to operate temporary food concessions at fairs, festivals, exhibitions, carnivals, or other special events
  • displays at trade shows and expos
  • food sanitation and hygiene courses (the AHS Food Safety Course is required by Alberta’s Food Regulation)
  • hand washing and personal hygiene presentations
  • home study on food safety (a certificate in basic food safety may be issued)
  • swimming pool operators course
  • 3-hour courses on food safety (a certificate in basic food safety may be issued)

For more information visit our website.

Telephone

403-501-3255 (Call for Inspector availability)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Fees

Fees for formal courses

Environmental Public Health - Housing and Illegal Drug Operations | 403-501-3255 (Call for Inspector availability)

Service hours

This is not a drop in service. Please call for information between the listed hours.

Wait Times

Yes

Multiple Languages

Yes
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Environmental Public Health - Housing and Illegal Drug Operations

Requires that owners / operators / landlords / property managers keep public housing healthy and safe for tenants. The service follows up on complaints from tenants or other agencies about housing conditions which may include no heat, water problems, structure problems, or pest problems (mice or other rodents, bed bugs or other insects). If conditions could be dangerous to tenants, they may need to move out. The service works with landlords to fix or remove problems. The service can also order dangerous conditions to be fixed like houses used for illegal drug operations (e.g., marijuana grow ops, meth labs).

For more information visit the Environmental Public Health website.

Telephone

403-501-3255 (Call for Inspector availability)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

Call your local office to make an appointment.

Environmental Public Health - New Business and Plan Approval | 403-501-3255 (Call for Inspector availability)

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
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Environmental Public Health - New Business and Plan Approval

Reviews and approves plans for building or renovating restaurants or other food establishments, swimming pools, social care facilities (e.g., daycares and nursing homes), and personal service facilities (e.g., tattoo studios, spas).

Reviews plans for special events (e.g., fairs, exhibitions, or carnivals) to make sure the right services are available (including washrooms and hand wash stations).

Issues permits and licenses needed for some facilities to operate like:

  • a Food Handling Permit for food establishments open to the public
  • a Public Swimming Pools Regulation License for swimming pools open to the public

For more information visit the Environmental Public Health website.

Telephone

403-501-3255 (Call for Inspector availability)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Environmental Public Health - Orders, Disclosure and Legal Activity | 403-501-3255 (Call for Inspector availability)

Multiple Languages

Yes
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Environmental Public Health - Orders, Disclosure and Legal Activity

This service inspects public places. When needed, is granted the power by The Public Health Act to order dangerous conditions to be fixed, removed, destroyed, or declared unfit.

Public health inspectors are designated as executive officers under the Public Health Act (RSA Chapter P-37) and enforce these regulations and standards:

  • Artificial Tanning Regulation
  • Bodies of Deceased Persons Regulation (AR 135/2008)
  • Communicable Diseases Regulation (AR 238/1985)
  • Food Regulation (AR 31/2006)
  • Food Retail and Foodservices Code
  • Housing Regulation (AR 173/1999)
  • Institutions Regulation (AR 143/1981)
  • Minimum Housing and Health Standards
  • Nuisance and General Sanitation Regulation (AR 243/2003)
  • Personal Services Regulation (AR 1/2020)
  • Personal Services Standards
  • Recreation Area Regulation (AR 198/2004)
  • Pool Standards
  • Public Swimming Pools Regulation (204/2014)
  • Standards for Artificial Tanning Facility Signage
  • Waiver Regulation (AR 298/2003)
  • Work Camps Regulation (AR 218/2002)

For more information visit Health Enforcement Orders

Telephone

403-501-3255 (Call for Inspector availability)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Environmental Public Health - Personal Services | 403-501-3255 (Call for Inspector availability)

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
View more information...

Environmental Public Health - Personal Services

Prevents illness and infection from spreading by:

  • reviewing plans for new businesses
  • approving facilities before they open
  • doing inspections to make sure practices followed are safe and facilities are maintained as regulation requires
  • investigating any complaints from clients.

The requirements of the Personal Services Regulation and its related Health Standards and Guidelines apply to services which offer:

  • barbering
  • body and ear piercing body
  • body and facial waxing
  • electrolysis
  • facials
  • hair styling or hair replacement
  • make-up application (temporary or permanent)
  • manicures and pedicures
  • tattooing

For more information visit the Environmental Public Health website.

Telephone

403-501-3255 (Call for Inspector availability)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Environmental Public Health - Recreational Water | 403-501-3255 (Call for Inspector availability)

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
View more information...

Environmental Public Health - Recreational Water

Keeps the public from getting sick when using recreational water by:

  • approving pool plans
  • inspecting pools and other water facilities to ensure water is safe and sanitary
  • teaching operators about proper pool maintenance
  • reviewing water sample results (local community health centres may accept water samples for testing for E. coli, total coliforms, and Pseudomonas)

For more information visit the Environmental Public Health page.

Telephone

403-501-3255 (Call for Inspector availability)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
View more information...

Environmental Public Health - Risks: Indoor Air, Outdoor Air, Contaminated Sites

Responds to and investigates health risks from activities like sour gas wells, forest fires, and accidental releases of gasoline, pesticides, or other chemicals.

Reviews and makes recommendations to approving authorities regarding proposed land use developments (e.g., intensive livestock operations, industrial plants, or developments on contaminated sites).

Responds to complaints and investigates indoor air in residences, schools, malls, swimming pools, or other public places. Will also respond to and investigate complaints about outdoor air.

For more information visit our website.

Telephone

403-501-3255 (Call for Inspector availability)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Environmental Public Health - Safe Food | 403-501-3255 (Call for Inspector availability)

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
View more information...

Environmental Public Health - Safe Food

Inspects public food facilities (e.g., restaurants, mobile food trucks, grocery stores, kitchens in daycares and nursing homes) to make sure food is prepared safely.

Applies Food Regulation requirements in public food facilities or operations to areas like:

  • bed and breakfast facilities
  • commercial caterers
  • community organization functions (when food is prepared for the public by volunteers)
  • convenience stores and fast food restaurants
  • restaurants, delis, and mobile food vendors
  • farmers’ markets (licensed by Alberta Agriculture) and their stallholders
  • food banks
  • food facilities in halls and churches that may be rented to the public
  • daycares, nursing homes, group homes, and other care facilities with over 10 clients that offer food service
  • grocery stores
  • private homes from which low risk home-prepared foods are sold
  • temporary food facilities at special events (e.g., fairs, festivals, exhibitions, carnivals, rodeos)
  • work-camp food facilities

This program offers guidance but will not apply Food Regulation requirements at private functions like:

  • bake sales when low risk foods are sold for charity
  • food prepared in a private home for family and guests
  • potlucks and other functions not open to the public

For more information visit our website.

Telephone

403-501-3255 (Call for Inspector availability)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Environmental Public Health - Social Care | 403-501-3255 (Call for Inspector availability)

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
View more information...

Environmental Public Health - Social Care

Reviews plans for new businesses and approves facilities as requested by Child and Family Service Authority Licensing, Inspects many adult and childcare facilities routinely and follows up on complaints from clients or their families. May also provide education for staff in social care facilities.

Applies the requirements of the Institutions Regulation in social care facilities including:

  • daycares and foster homes
  • drop-in centres and shelters
  • group family day homes and group homes
  • long-term care facilities, nursing homes, and seniors’ lodges
  • preschools and out-of-school care
  • playgrounds

For more information visit our website

Telephone

403-501-3255 (Call for Inspector availability)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Environmental Public Health - Work Camps | 403-501-3255 (Call for Inspector availability)

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
View more information...

Environmental Public Health - Work Camps

Inspects work camps of all sizes, including camps that move around Alberta or stay in one place. This includes camps used for any type of business (e.g., oil exploration and development, logging, tree planting). Inspections check that food is safely prepared, water is safe to drink, sewage is properly treated and disposed of, and housing conditions are safe.

Teaches companies about requirements for work camps.

Investigates complaints from people living at work camps.

For more information the Environmental Public Health website

Telephone

403-501-3255 (Call for Inspector availability)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Environmental Public Health Program | 403-501-3255 (Call for Inspector availability)

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
View more information...

Environmental Public Health Program

Work to keep public places (e.g., restaurants, daycares, pools, rental properties, tattoo studios) safe. Tell people about health risks (e.g., unsafe water or housing). Make sure that the Public Health Act is being followed.

Our services include:

For more information visit the Environmental Public Health website.

Telephone

403-501-3255 (Call for Inspector availability)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Multiple Languages

Yes
View more information...

Fluoride Protection for Toddlers

Children only need to have a few teeth to start getting fluoride. Applications are given 4 times, once every 6 months. For eligibility information visit our website.

At the appointment:

  • The child sits on their parent's lap while staff apply fluoride on the child's teeth using a brush, which takes less than a minute.
  • The child can eat and drink right after the treatment.
  • The fluoride sticks to the teeth and protects them. It slowly wears off when the teeth are brushed.

If the child has asthma, bring his or her asthma reliever medicine to the appointment.
This provincial prevention service is available in all AHS (Alberta Health Services) zones.

Telephone

403-501-3312

Service language options

Languages other than English in which this service may be delivered.

Low German interpretation is available in South and Central Zones.

Wait Times

Yes

Multiple Languages

Yes
View more information...

General Radiography (X-Ray)

General Radiography uses x-rays to produce images of the structures inside the body, particularly bones. X-ray beams can pass through the body, but they are absorbed in different amounts depending on the density of the material they pass through.

Telephone

403-793-6670

Service Hours

Sunday: 7:30 am - 12:00 am.
Monday: 7:30 am - 12:00 am.
Tuesday: 7:30 am - 12:00 am.
Wednesday: 7:30 am - 12:00 am.
Thursday: 7:30 am - 12:00 am.
Friday: 7:30 am - 12:00 am.
Saturday: 7:30 am - 12:00 am.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Service hours

Routine requests for health information are processed during the week and regular office hours only.

Multiple Languages

Yes
View more information...

Health Information - Access and Disclosure

In accordance with Alberta's Health Information Act, this is a service which enables the release of individually identifiable health information with or without the consent of an individual.

Telephone

403-501-3272

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Fees

All requests are charged a fee in accordance with the Health Information Act. A basic fee of $25.00 is applied to all requests which includes up to 20 pages depending on record format i.e. paper, electronic or microfilm record. Each additional page costs from .25 to .50 cents per page. Dependent on the type of request additional costs may apply.



Fee Reductions

If you are unable to pay the fee, please submit evidence of financial hardship.

Service hours

Routine requests for health information are processed during the week and regular office hours only

Basic fee may apply

View more information...

Health Information / Records Management

Completes patient charts, collects data, data entry and coding, collects patient information, dictates notes, and transcribes inpatient and outpatient charts.

Telephone

403-501-3221

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Fees

There is a fee for copies of health records.

Home Care Services | 403-501-3244

Multiple Languages

Yes
View more information...

Home Care Services

Helps people of all ages that live at home and need support, including:

  • nursing services
  • personal care services
  • respite services
  • palliative care
  • wound care
  • self managed care (SMC)
  • living option assessments

 

Home Care team members meet with clients to assess their needs and create a care plan.

Telephone

403-501-3244

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Anyone living in Alberta with a valid provincial health care card (or registration in progress) can receive Home Care services as long as their health care needs can be safely met in the home. Consistent access criteria have been developed provincially for Supportive Living and Long Term Care and serve as general guidelines. Each client is individually assessed.

Fees

There are no fees for Professional or Personal Care Services in Home Care. Accommodation Rates are standardized in Supportive Living and Long Term Care Centres that are funded by Alberta Health Services.

Hospitals | 403-501-3232

Multiple Languages

Yes
View more information...

Hospitals

To access contact information and a list of services offered, select a hospital.

Search through a complete list of progams and services, or hospital and facility information with the following:

Find Healthcare:

Telephone

403-501-3232

Service language options

Languages other than English in which this service may be delivered.

Multiple Languages

Yes
View more information...

Immunization - Adult Services

This service provides routine immunization for adults. Suggested immunizations:

  • a booster dose of tetanus / diphtheria vaccine every 10 years
  • an adult booster dose of pertussis (whooping cough) vaccine, combined with one of the tetanus / diphtheria boosters (dTap)
  • dTap vaccine for pregnant women every time they are pregnant
  • Hepatitis B vaccine for unprotected adults born in 1981 or later. Some adults born before 1981 may need this vaccine if they are at risk for hepatitis B (e.g. health problems, type of work, lifestyle, contact with the virus)
  • Measles, Mumps, Rubella (MMR) vaccine for adults whose immunization records do not show the recommended number of doses of measles, mumps, or rubella vaccine.
  • Chickenpox vaccine for unprotected adults
  • annual influenza vaccine for all Albertans 6 months of age and older
  • pneumococcal vaccine for all adults 65 years of age and older and adults with certain health problems

To find out which vaccines are recommended for you and to book an appointment for immunization, call your nearest community / public health centre. If you are not sure where your nearest community / public health centre is, you can call Health Link at 811. Bring any immunization records you have to the appointment, especially if you were immunized in another province or country.

For more general information about immunization go to ImmunizeAlberta.ca, Immunizations at myhealth.alberta.ca, or call Health Link.

Telephone

403-501-3300

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Service provided to individuals over 18 years of age; who live, work or go to school in Alberta.

Fees

This service is free of charge, for adults who live, work or go to school in Alberta.

Multiple Languages

Yes
View more information...

Immunization - Infant and Preschool Services

Alberta Health Services provides routine immunization for infants and children across Alberta. Immunizations are free of charge for infants and children who live in Alberta.

Immunizations are recommended for infants starting at 2 months of age. Routinely recommended vaccines include: diphtheria, pertussis (whooping cough), tetanus, polio, Haemophilus influenza type b, hepatitis B, rotavirus, meningococcal, pneumococcal, measles, mumps, rubella, varicella (chickenpox), and influenza.

For the routine immunization schedule, go to immunizealberta.ca.

Additional vaccines may be needed depending on your child’s health conditions or other risk factors.

Immunization is effective. Other than providing safe drinking water, no other health intervention works as well as immunization to reduce disease and death rates. Immunization protects whole communities. The more people who are fully immunized in a community, the safer everyone is.

Immunization is safe. It is much safer to get immunized than to get the diseases that vaccines protect against.

For more information, and to book an appointment, call your nearest community/public health centre. If you are not sure where your nearest community/public health centre is, call Health Link at 811. Bring your child’s immunization record to the appointment, especially if your child was immunized in another province or country.

For more general information about immunization, go to immunizealberta.ca,Immunizations at myhealth.alberta.ca, or call Health Link at 811.

Telephone

403-501-3300

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Ages: 2 months to 5 Years

View more information...

Immunization - School Services

Each year, Alberta Health Services, Public Health reviews immunization records for students in grades 1 through 9 to see what immunizations each student needs. A consent form is then sent home with an information sheet for each vaccine recommended for the student. No immunizations will be given in school without consent from a parent or legal guardian. Immunizations in this program include:

  • Grades 1-9: Any routine childhood or school vaccines that may have been missed according to a review of the students immunization record on file
  • Grade 6: Hepatitis B (HBV) vaccine for students who have not already completed a hepatitis B immunization series and human papilloma virus (HPV) vaccine
  • Grade 9: diphtheria, tetanus, acellular pertussis (dTap) and meningococcal (Groups A, C, Y, W-135) conjugate vaccine

Telephone

403-501-3300

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Eligibility

Students in Grade 1 through Grade 9

Service hours

This service operation every second Monday.

Multiple Languages

Yes
View more information...

Infant and Preschool Mental Health Services

In partnership with Public Health Community Services this service provides outreach mental health services to children and their families. A safe, confidential and caring environment is created in partnership with the child, caregiver and therapist. The therapist will offer:

  • child/caregiver oriented interventions through the use of play and/or art,
  • caregiver education in supporting optimal social and emotional development
  • appropriate referral to community services to support the unique needs of the child and family

Service is provided in the Lethbridge and Taber areas.

Telephone

403-501-3232

Service Hours

Monday: 9:00 am - 3:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Children age 0 to 4 years experiencing or who have experienced:

  • fears and anxiety
  • withdrawal
  • aggression
  • trauma
  • emotional, physical or sexual abuse
  • witnessed domestic violence

Laboratory Services | 403-501-3230

Service hours

Outpatient Collection site hours of operation:

Monday to Friday 8:00 AM - 4:00 PM

 

Regular outpatient lab work is done at Brooks Collection site.

Only Emergency STAT collections or special request by physician/clinic is done on-site.

Closed Saturdays, Sundays and Statutory holidays.

Testing Laboratory hours of operation:

Monday - Friday, 7:00 AM - 11:59 PM; Saturday, Sunday and Statutory holidays 7:30 AM - 11:59 PM; On-call from midnight to 0700.

Wait Times

Yes
View more information...

Laboratory Services

For information on service restrictions or to book an appointment, visit APL Appointments & Booking.

Laboratory Services provides collection of blood and body fluids for tests ordered by your doctor or healthcare provider including a comprehensive range of routine and specialized lab testing and clinical consultations:

  • blood and body fluid sample collection
  • biochemistry and toxicology
  • electrocardiogram (ECG)
  • genetics and genomics
  • urinalysis
  • transfusion medicine
  • hematology
  • coagulation studies
  • microbiology
  • public health testing
  • serology
  • surgical pathology
  • cytopathology
  • autopsy pathology
  • student practicum training for medical lab technologists and medical lab assistants

Note: Some locations may not offer the full range of testing. To confirm availability of a specific test, contact the location.

Telephone

403-501-3230

Wait times

An estimated wait time will be provided at the time of appointment booking.

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Labour Delivery and Maternal Child Services

This service provides:

  • care for women in labour. C-sections are available at regional centres and some rural facilities (for emergency cases and low-risk repeat c-sections)
  • care for moms and their newborn babies

If you have questions, contact the site for information.

Telephone

403-501-3232

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Pregnant women from southern Alberta.

Service hours

Call for information 8:00-4:00; availability of dietitian appointments vary.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Nutrition Counselling - Adult and Pediatric

By completing a comprehensive nutrition assessment and developing a nutrition intervention in collaboration with the client using evidence based guidelines. The dietitian provides nutrition counselling to help clients make diet, behavioural and lifestyle changes to manage a medical condition and / or improve their health. Nutrition counselling may occur on an individual basis or in a group session. Nutrition information and resources can be found on Alberta health Services’ Healthy Eating Starts
Additional Services:

Visit the PEAS (Pediatric Eating and Swallowing) website to find relevant information for families and care providers of children with an eating, feeding and swallowing disorder.

Telephone

403-793-6659

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Service hours

Closed Mon, Tue, and Wed between 11:00 AM - 12:00 PM

Closed Thu between 9:00 AM - 10:00 AM and 11:00 AM - 12:00 PM

Wait Times

Yes

Multiple Languages

Yes
View more information...

Nutrition Counselling - Pediatric Weight Management

In the Outpatient Dietitian Counselling program, families work one-on-one with a registered dietitian (dietitian) trained in Pediatric Weight Management. The dietitian will help the family work on healthy eating and active living habits and set realistic goals that focus on creating a healthy lifestyle. Areas of focus include nutrition, physical activity, sedentary time and sleep.

The dietitian and the family’s healthcare provider work together to ensure the family is supported in achieving their health goals. They can also assist in connecting the family with other supports as needed, such as physical activity, mental health, and community services.

The program’s aim is to help families achieve a lifestyle that promotes healthy growth and development in their children.

For more information visit the Outpatient Dietitian Counselling website.

Telephone

403-793-6659

Service Hours

Monday: 9:00 am - 3:00 pm.
Tuesday: 9:00 am - 3:00 pm.
Wednesday: 9:00 am - 3:00 pm.
Thursday: 8:00 am - 3:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Available to children ages 2 to 17 years with a BMI above the 85th percentile.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Service hours

Days of the week may vary. Please call for an appointment.

Closed on statutory holidays.

Multiple Languages

Yes
View more information...

Occupational Therapy - Adult Community & Outpatients

Occupational Therapists enable people of all ages to engage more fully in the activities of everyday living. They work together with clients, their families and caregivers to develop ways to help clients reach their potential in caring for themselves, working, and enjoying life.

Pediatric OT services are accessed through the Children’s Allied Health Department in Medicine Hat and Lethbridge.

Telephone

403-501-3325

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

All ages.

Patient Food Services | 403-501-3251

Service hours

Closed on weekends and stat holidays.

View more information...

Patient Food Services

Patient Food Services overarching objectives are to:

  • Offer quality food and food choice, to support Patient Centered Care
  • Work with the whole care team to ensure that Food Matters
  • Foster a positive meal experience that results in enjoyment of meals, as well as improved satisfaction and food intake that supports recovery
  • Provide menus that are based on “Canada’s Food Guide” and that are adaptable for therapeutic requirements
  • Offer appealing food that encourages eating for health
  • Provide meal service styles appropriate to the patient population (e.g. tray service, dining room service) and meal delivery systems that support safe high quality food served at appropriate temperatures to the correct patient / resident

PFS delivers more than 31,000 patient/resident meals each day within AHS facilities.

Telephone

403-501-3251

Service Hours

Monday: 9:30 am - 2:00 pm.
Tuesday: 9:30 am - 2:00 pm.
Wednesday: 9:30 am - 2:00 pm.
Thursday: 9:30 am - 2:00 pm.
Friday: 9:30 am - 2:00 pm.

Patient Information | 403-501-3232

Service hours

ER registrations 24 hours.

View more information...

Patient Information

Services offered:

  • responding to patient location inquires
  • providing direction on a patients whereabouts

Telephone

403-501-3232

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service hours

Days of the week may vary. Please call for an appointment.
Closed on statutory holidays.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Physiotherapy - Inpatients, Outpatients & Community

Rehabilitation service to help restore maximum function and independence through:

  • education re: injury management and prevention
  • orthopedic injury or surgery rehabilitation
  • falls prevention
  • chronic pain management
  • functional restoration
  • neurological rehabilitation
  • gait, balance and coordination re-education and training

Services are available at outpatient hospital clinics, community health centres, patient's homes and continuing care / long term care centres.

Note: Services vary by community. Please call for information.

Telephone

403-501-3234

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Outpatient services provided to adults without third party payer coverage and children with orthopedic conditions.  Patients seeking physiotherapy services due to work-related injuries (WCB) and motor vehicle accidents (MVA) are not eligible for AHS publicly-funded outpatient services and will be redirected to private physiotherapy provider.

Inpatient services provided to patients with functional limitations resulting from cardio-respiratory, orthopedic and/or neurological conditions.

Community services provided to patients who require home assessment or unable to come to the clinic due to limitations with respect to transportation and/or physical condition.

Wait times

Wait-time for outpatient and community physiotherapy services is less than 1 month.

 

An estimated wait time will be provided at the time of appointment booking.

Fees

There is no fee for assessment and treatment, but the client may be billed for therapeutic supplies.

Service hours

Public can call about this service Monday through Friday during operating hours. Voice mail available. Weekend services available to emergency clients only.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Physiotherapy Therapy Acute Care Services

Physiotherapy Hospital Services provide prevention, evaluation and treatment of physical dysfunction resulting secondary to disease, disability or injury. It is based on the science of movement. Assessment by a physical therapist may include examination of posture, strength, flexibility, joint mobility, coordination, balance, cardiopulmonary status, gait, and pain, in addition to the functioning of the client.

Telephone

403-501-3234

Service Hours

Monday: 7:30 am - 3:15 pm.
Tuesday: 7:30 am - 3:15 pm.
Wednesday: 7:30 am - 3:15 pm.
Thursday: 7:30 am - 3:15 pm.
Friday: 7:30 am - 3:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Inpatients only are eligible for this service.

Wait times

An estimated wait time will be provided at the time of appointment booking.

View more information...

Population Health Promotion Program

The Population Health Promotion Program (PHPP) provides services on an individual client basis as well as to high-risk groups and the broad community utilizing a population health approach. The population health approach focuses on the entire range of individual and community factors that determine health. The Key ”Determinants of Health” include: Income and Social Status, Social Support Networks, Education and Literacy, Employment and Working Conditions, Social Environments, Physical Environments, Personal Health Practices and Coping Skills, Healthy Child Development, Biology and Genetic Endowment, Health Services, Gender, Culture.

The overall goal of this approach is to maintain and improve the health status of the entire population, reduce the incidence of disease and injury, and to eliminate inequities in health status between population groups.

Services encompass a continuum of health action from pre-conception to old age. Specific strategies are in line with those described in the World Health Organization’s Ottawa Charter for Health Promotion (1986) and include:

  • Developing Personal Skills
  • Strengthening Community Action
  • Creating Supportive Environments
  • Building Healthy Public Policy
  • Community Needs Assessment and Program Planning

The program links with Provincial Population and Public Health Programs to deliver a wide range of health promotion interventions, including:

  • Oral Health Program
  • Injury Prevention
  • Tobacco Reduction
  • Health Equity
  • Poverty Reduction Initiatives
  • Health Promotion Education
  • Population Health Surveillance
  • Low German Speaking Mennonite Community Health Representatives - act as advocates for LGSM clients and their families through interaction with the health care system and other community services

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Prenatal Education | 403-501-3300

Wait Times

Yes
View more information...

Prenatal Education

Due to the ongoing COVID-19 situation, we have cancelled prenatal and postnatal classes in Alberta Health Services, South Zone effective March 16, 2020 and until further notice. Unfortunately, we do not know at what point we will resume running classes.

Please contact 403-388-6668 (Lethbridge and area) or 403-502-8215 (Medicine Hat and area) with any questions and to arrange refunds as needed. In the meantime, please visit www.ahs.ca/prenatal for many online prenatal and postnatal resources.

Telephone

403-501-3300

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Fees

Fees may apply for some classes.



Fee Reductions

Fees may be waived depending on individual circumstances. Please discuss when you call to register.

Public Health Nursing | 403-501-3300

Wait Times

Yes

Multiple Languages

Yes
View more information...

Public Health Nursing

Services provided by Public Health Nurses may include:

  • immunizations
  • communicable disease control (including Tuberculosis)
  • prenatal / postnatal education
  • postpartum caregiver / newborn support
  • breastfeeding support
  • health promotion / disease and injury prevention services
  • school health services

Telephone

403-501-3300

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

Wait time varies.

Fees

There are fees for prenatal / postnatal classes and travel health services.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Regional Outpatient and Community Respiratory Therapy Services

This service provides:

  • lung function testing
  • exercise cardiac stress
  • smoking cessation counselling in association with lung function testing
  • home oxygen assessments
  • sleep apnea testing
  • chronic disease management: asthma and COPD education

Telephone

403-529-8855

Service Hours

Monday: 10:00 am - 2:30 pm.
Thursday: 10:00 am - 2:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Registration | 403-501-3232

Service hours

ER registration - 24 hours

Routine requests for health information are processed during the week and regular office hours only

Basic fee may apply

View more information...

Registration

Patient Registration

  • registers and pre-registers patients and collects demographic and financial information.
  • registers patients for inpatient admissions, ambulatory clinic appointment, and emergency department services

Telephone

403-501-3232

Service Hours

Sunday: 7:00 am - 12:30 pm.
Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.
Saturday: 7:00 am - 12:30 pm.

Service hours

Services provided two days per week.

Referral Needed

Yes

Multiple Languages

Yes
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Respiratory Services - Inpatients

Critical care services include:

  • mechanical ventilation
  • high risk deliveries
  • code blue
  • code 66
  • external transport
  • a wide range of therapeutic and diagnositic services

Telephone

403-501-3232

Service Hours

Monday: 9:00 am - 2:00 pm.
Thursday: 9:00 am - 2:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Order enter into order entry. 

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School Oral Health Services

Services are offered to eligible schools and may include:

  • fluoride varnish, provided to kindergarten, Grade 1 and Grade 2
  • dental sealants, provided to Grade 1 and Grade 2

A child diagnosed with asthma must have their short acting asthma reliever medication with them to receive service.

Telephone

403-501-3312

Eligibility

AHS (Alberta Health Services) health zones partner with schools in low income neighborhoods to provide preventive dental services at school.

Wait Times

Yes
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Sexual and Reproductive Health

Confidential services may include:

  • birth control information, prescriptions and supplies
  • no-cost birth control for those who qualify
  • emergency contraception (e.g., morning after pill)
  • STI, HIV, and syphilis testing
  • STI treatment
  • pregnancy tests
  • pregnancy options decisions support (parenting, adoption, abortion)
  • post abortion check ups
  • general information and support after a sexual assault
  • vaccine information (e.g., Hepatitis A, Hepatitis B, and HPV) and administration of provincially funded;vaccine for eligible clients

Not all services are available at all clinics. Contact a clinic directly to book an appointment.

For information about clinical services across Alberta visit our Website

Health promotion and education services include:

  • sexual health educational presentations to various groups
  • teacher support for the sexuality part of the Alberta Education Curriculum

Telephone

403-501-3300

Service Hours

Monday: 12:30 pm - 4:30 pm.
Tuesday: 12:30 pm - 4:30 pm.
Wednesday: 3:00 pm - 6:00 pm.
Thursday: 12:30 pm - 4:30 pm.
Friday: 12:30 pm - 4:30 pm.

Eligibility

People age 29 or younger, or those that:

  • have no Alberta Health Care
  • can't afford birth control
  • need a translator
  • need special services (pregnancy options support, emergency contraception)
  • have a need for our services that they can't meet elsewhere

Wait times

An estimated wait time will be provided at the time of appointment booking.

Wait Times

Yes

Multiple Languages

Yes
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Speech Language Pathology - Adult

Speech-language pathology is for adults with a physical, emotional, neurological, or developmental problem that makes it harder for them to communicate and / or affects how well they swallow. Speech-language pathology can help people with the issues listed below:

  • stroke/head injury
  • dementia
  • neurological conditions such as multiple sclerosis and Parkinson's disease
  • developmental delays
  • other neurological / degenerative diseases such as ALS (Lou Gehrig's disease)
  • people who use their voice professionally (like teachers and lawyers)

The speech-language pathologist assesses the person to learn if they will benefit from treatment.

Treatment may include learning to:

  • make sounds correctly / reduce stuttering
  • understand and speak language more completely
  • use the voice in a healthier way
  • learn another way to communicate (through a communication board or other device)
  • learn ways to make swallowing easier to prevent food from entering the airway or choking
  • read or write after changes to the brain

The service also teaches learning strategies to help improve:

  • thinking skills around communication (like memory, problem solving, and verbal reasoning)
  • word finding

Telephone

403-528-8175

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

There is no wait time for inpatient services. The wait time for outpatient services varies depending on the demand.

Multiple Languages

Yes
View more information...

Speech, Language and Hearing - Infant, Preschool, School-age and Adult Services

Services offered:

  • speech and language assessments, therapy, and consultation
  • hearing screening for all ages
  • newborn hearing screening (Early Hearing Detection and Intervention)
  • Hanen and related training (upon request)
  • home programming
  • speech or language therapy groups
  • swallowing and feeding assessments (environmental, fiberoptics, video fluoroscopy)
  • voice therapy and vocal hygiene
  • stuttering treatment
  • after-stroke communication therapy
  • language therapy (example: aphasia)
  • in-services for professionals, support staff, or family
  • augmentative communication device trials / assessment (low tech supports and high tech device authorization status)
  • high-tech speech generating communication device assessment

Feeding and swallowing services may include; bedside swallowing screenings at the hospital or mealtime observations to assess feeding and swallowing. Anyone can refer feeding and swallowing concerns when they see the following when eating / drinking:

  • coughing / choking
  • breathing changes / gasping
  • watering eyes
  • sweating
  • face becomes red
  • won't eat or drink certain food or fluids

Telephone

403-501-3308

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

A delay or disorder in the area of communication for individual services.

Open eligibility for training, inservicing or universal services.

Spiritual Care Services | 403-501-3232

Multiple Languages

Yes
View more information...

Spiritual Care Services

Service is available to patients and their families in emergency situations 24/7 through certified spiritual care providers.

For more information visit Spiritual Care Services

Telephone

403-501-3232

Service language options

Languages other than English in which this service may be delivered.

Surgical Program | 403-501-3222

Service hours

The Operating Room is closed Friday, Saturday, Sunday and statutory holidays. Staff are on call for emergency surgery outside regular hours.

Referral Needed

Yes

Multiple Languages

Yes
View more information...

Surgical Program

Offers a wide range of surgical procedures. Dental surgery is limited to patients with special needs.

Telephone

403-501-3222

Service Hours

Monday: 7:00 am - 3:15 pm.
Tuesday: 7:00 am - 3:15 pm.
Wednesday: 7:00 am - 3:15 pm.
Thursday: 7:00 am - 3:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Surgeon referral: Sends a completed booking form to the Operating Room.

Visiting surgeons: the surgical clinic clerk books surgery at the time of the consultation with the surgeon.

 

Switchboard | 403-501-3232

Service hours

ER registrations - 24 hours.

View more information...

Switchboard

These services include:

  • answering incoming telephone calls
  • transferring telephone calls and
  • giving out authorized telephone numbers

Telephone

403-501-3232

Service Hours

Sunday: 8:00 am - 12:30 pm.
Monday: 7:00 am - 3:00 pm.
Tuesday: 7:00 am - 3:00 pm.
Wednesday: 7:00 am - 3:00 pm.
Thursday: 7:00 am - 3:00 pm.
Friday: 7:00 am - 3:00 pm.
Saturday: 8:00 am - 12:30 pm.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Therapeutic Recreation - Community & Outpatient

Helps people with physical, social, emotional, and mental challenges that affect their leisure activity by assessing their needs and strengths, developing, following and evaluating a therapy plan. Teaches how to use resources and take part in recreation and leisure activities by:

  • improving coping and reasoning skills
  • supporting new learning
  • supporting greater independence and quality of life
  • increasing self-efficacy and adjusting to disability
  • reducing stress, depression, and anxiety
  • promoting a positive attitude
  • teaching how to reduce the risk of falls
  • improved memory and cognitive functioning

Telephone

403-501-3205

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Adults who can no longer participate in their regular recreation and leisure activities because of a disability or illness.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Travel Health Services | 403-501-3300

Wait Times

Yes

Multiple Languages

Yes
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Travel Health Services

Promotes awareness of the possible risk of communicable disease when travelling and ways to prevent them. Travel Health can also give travel immunizations. Not all services are offered at all locations. The services below are offered on a fee-for-service basis:

  • information on health risks according to country or region
  • required and recommended vaccines
  • information about preventing travel-related illnesses

Book your appointment at least 6 to 8 weeks before you leave to make sure there is enough time to have all your immunizations.

For more information visit our webpage

Quick Links

Telephone

403-501-3300

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 1:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

Wait times vary for an appointment.

Fees

There are fees associated with Travel Services and may range from an average of $48.00 to $200.00 per person.

Tuberculosis Testing | 403-501-3300

Wait Times

Yes

Multiple Languages

Yes
View more information...

Tuberculosis Testing

Offers free tuberculosis (TB) skin testing to eligible Albertans. The Mantoux skin test is not recommended to diagnose TB.

Testing is done at public health centres throughout the province:

If you are not eligible for free testing but still need to be tested there will be a charge for the test.

 

For travel or work related TB testing contact the Travel Health Services in your area. With the exception of Edmonton, you would contact the Immunization Business Unit to have school or work-related TB skin testing done.

Telephone

403-501-3300

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Eligibility includes:

  • recent contact with known TB cases
  • people with medical conditions/therapies that increase risk of progressing from latent tuberculosis infection (LTBI) to active TB (HIV/AIDS, transplantation, on dialysis for chronic renal failure, silicosis, cancer of the head and neck, being treated with immunosuppressive drugs)
  • all refugees less than age 50 who are from a country where TB is common AND who have immigrated here in the last 2 years
  • foreign-born children up to and including age 14 who have lived in a country where TB is common AND who have immigrated here within the past 2 years

Wait times

Wait times vary.

Fees

There is a charge for anyone not meeting the eligibility criteria.

Ultrasound | 403-501-3218

Service hours

Open Monday to Friday.  Closed weekends and Statutory Holidays.  There is no coverage at this site after regular business hours.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Ultrasound

Ultrasound is an imaging test that captures images of soft tissue organs, blood vessels and tissues using high-frequency sound waves (no radiation). Ultrasound is also known as sonography.

Not all tests are offered at all sites. Call the location for more information.

Telephone

403-501-3218

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Volunteer Resources | 403-501-3207

Service hours

Closed Weekends and Statutory holidays

Multiple Languages

Yes
View more information...

Volunteer Resources

Our volunteer roles share a commitment to improving the quality of the patient and family experience.

Volunteers are:

  • way-finders who help guide patients and families around our busy facilities,
  • friendly visitors who spend time with our socially isolated patients,
  • patient and family advisors who provide input and direction to AHS on numerous committees,
  • supporters of our volunteer retail operations - where the proceeds are returned to AHS to provide patient care and comfort.

For general information about volunteering with AHS please visit our website.

Telephone

403-501-3207

Service Hours

Tuesday: 8:15 am - 4:30 pm.
Wednesday: 8:15 am - 4:30 pm.
Thursday: 8:15 am - 4:30 pm.
Friday: 8:15 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.
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