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 General Information

Preschool Oral Health Services at Two Hills Health Centre

Protect your child's teeth with free fluoride varnish. Start your child's visits early between 12 and 35 months (1 and 2 years) old.

Eligibility

Children between 12 and 35 months (1 and 2 years) old are eligible to start the program. For more information and eligibility, visit our website Preschool Oral Health Services

Note: For Calgary and area, eligibility is also based on family income.

How to access this service

Healthcare providers should consult the Alberta Referral Directory for service referral information.

Language

Low German interpretation is available in South and Central Zones.

Accessibility

Wheel chair access available.

Service hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Closed from 12:00 PM to 1:00 PM for lunch. Hours of operation stated are for Reception for information on service delivery and if appropriate to make an appointment.

Address

4401 53 Avenue
Two Hills Alberta
T0B 4K0

Telephone

780-657-3361

Fax

780-657-2928

Website

Getting there

Wayfinding information not currently available.

 Other services

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Addiction and Mental Health - Domestic Abuse Response Team

Domestic violence can take many forms, including verbal, physical, sexual, psycological, emotional, spiritual, and the violation of rights which can happen in any relationship based on intamcay, dependency, or trust. The Domestic Abuse Response Team (DART) offers specialized support to patients of all genders who are experiencing any form of domestic violence. Individuals do not have to be in a crisis to access the DART response, and can request a referral at select emergency departments, urgent care centres, and maternity units. Participation is voluntary and at no cost to the patient.

Although, as of November 30th, 2023, the DART project has sunset, domestic violence services are still being provided through localized shelter response, while individuals are present within the Alberta Health Services (AHS) or Covenant Health facility. Referrals of patients to the respective shelters remain confidential, nonjudgemental, and choice-based. A referral is initated through the patient or by an AHS or Covenant Health employee. A shelter responder will connect with the individual over the phone to conduct further assessment and provide the following services based on their needs.

  • emotional support
  • information and education about domestic violence
  • assistance with safety planning
  • information about and referrals to local supports, including financial assistance, counselling, food bank, etc.
  • assistance with contacting local law enforcement and / or Children's Services
  • access to safe accommodations, including emergency shelter or hotel

This service is provided by AHS or Covenant Health and external shelter service providers.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

This service targets:

  • Albertans who disclose concerns of domestic violence or feeling unsafe
  • anyone 16 years of age and older, any gender (Child and Family Services involvement for patients under the age of 16)
  • clients must be alert, oriented and medically cleared in-person at nearest AHS facility
  • clients must be able to provide informed consent

Adult Addiction and Mental Health Services - Assertive Outreach | 780-632-2714 (Vegreville staff), 780-632-4954 (Vegreville staff)

Service hours

Based on client needs.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Adult Addiction and Mental Health Services - Assertive Outreach

Provide services to individuals with significant impairments of functioning due to severe and/or persistent mental illness,often affecting their daily functioning; difficulty accepting and maintaining treatment; lack of personal support systems; and may have coexisting issues related to substance abuse and/or justice involvement. Individuals must be willing to participate in the community or be clients leagally aligned to services through such programs as Community Treatment Orders.
Services Include:

  • Medication/Psychiatric Support; administer, assess, monitor prescribed medications
  • Teaching/education and prevention and promotion strategies for recovery focused care
  • Advocate in referral to doctor and/or psychiatrist
  • Support transportation for essential appointments
  • Support social, cultural, spiritual, and personal meaningful activities for quality of life improvement
  • Liaise with employment, finance and housing supports
  • Provide support in activities of daily living; meal planning, grocery shopping
  • Supportive counselling; crisis resolution, problem solving; social skills, coping skills' promote independence

Telephone

780-632-2714 (Vegreville staff), 780-632-4954 (Vegreville staff)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

People ages 18 years or older with severe and/or persistent symptoms of a diagnosed mental illness.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Clients must be triaged by the Assertive Outreach nurse prior to acceptance for services

Service hours

Day to be established at the time of contact with clinician.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Adult Community Services, Addiction & Mental Health

Services offered: assessment, individual psychotherapy, option to attend groups in some locations. Concurrent treatment is available with an addiction counselor if appropriate. Crisis Services are available through the local emergency department or by calling 911.

Telephone

780-632-2714

Service language options

Languages other than English in which this service may be delivered.

Eligibility

18 years and older

Wait times

An estimated wait time will be provided at the time of appointment booking.

Cafeteria Services | 780-657-3344

View more information...

Cafeteria Services

Cafeteria services offer food and beverages at Alberta Health Services facilities. Catering services and vending machines are available at some sites. Each cafeteria services site team is dedicated to creating great food, inspiring healthy eating, and providing outstanding customer service to support the health of Albertans.

**Please note hours of operation may vary from site to site.

Telephone

780-657-3344

Service Hours

Sunday: 9:15 am - 5:45 pm.
Monday: 9:15 am - 5:45 pm.
Tuesday: 9:15 am - 5:45 pm.
Wednesday: 9:15 am - 5:45 pm.
Thursday: 9:15 am - 5:45 pm.
Friday: 9:15 am - 5:45 pm.
Saturday: 9:15 am - 5:45 pm.

Fees

Food is available for purchase.

Cardiac Monitoring Services | 780-657-3344 (ext 3346)

Service hours

Outside of regular hours services are only provided to ER and inpatient units.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Cardiac Monitoring Services

Offers heart (cardiac) monitoring services, which includes:

  • holter monitoring
  • cardiac event monitoring
  • blood pressure monitoring (while you do your regular activities)

Some sites may not offer all of the above services.

Telephone

780-657-3344 (ext 3346)

Service Hours

Monday: 8:00 am - 7:00 pm.
Tuesday: 8:00 am - 7:00 pm.
Wednesday: 8:00 am - 7:00 pm.
Thursday: 8:00 am - 7:00 pm.
Friday: 8:00 am - 7:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Service hours

Day to be established at the time of contact with clinician.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Child, Youth, and Family Mental Health Therapy

Services offered: assessment, individual psychotherapy, option to attend groups in some locations. Concurrent treatment is available with an addiction counselor if appropriate. Crisis Services are available through the local emergency department or by calling 911.

Telephone

780-632-2714

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Call the ACCESS Addiction and Mental Health line to complete an intake assessment, please note that eligibility for services will be determined through this intake screen. Children and youth addiction and mental health serves clients between the ages of 5 and 17 years of age.

Wait times

An estimated wait time will be provided at the time of appointment booking

Continuing Care Services | 780-657-3344

Service hours

Available 24 a day, 7 days a week.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Continuing Care Services

Offers housing and support for adults with a wide range of health issues.

Services may include:

  • on site care services by HCA, LPN and RN/RPN 24/7
  • rehabilitation to support healthy aging
  • social work
  • nutritious meals and snacks (changes for special needs can be made)
  • weekly room cleaning
  • care management followed by physician &/or nurse practitioner.

Visit the Alberta Health Services Continuing Care website for more information.

Telephone

780-657-3344

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Clients are assessed during the intake process to ensure placement in the most appropriate residential care setting available.

Wait times

Depending on the location, there may be a waitlist for admission. AHS manages the waitlist / bed offer process

Fees

There’s a cost for housing (room and board set fee by Alberta Health) and extra services (i.e. laundry, cable, internet, telephone, etc). Care is paid for by AHS.



Fee Reductions

There is possibility of additional benefits through Alberta Serniors Benefits.

Early Childhood Intervention Program | 1-855-414-5272 (Coordinated Intake), 780-657-3361

Service hours

Closed 12:00 PM to 12:45 PM for Lunch.

Multiple Languages

Yes
View more information...

Early Childhood Intervention Program

The program offers:

  • information about development, behavior, play and parenting
  • connections to community resources and services
  • support to your family setting goals and planning for the future
  • collaboration with your child’s health team
  • services that are provided in various ways; in your home, in the community, virtual appointments or phone consultations

Telephone

1-855-414-5272 (Coordinated Intake), 780-657-3361

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Children between 0-5 years old are eligible if:

  • you live within the Central Zone
  • you are wondering if your child is meeting developmental milestones
  • your child is experiencing or is at increased risk for developmental delays
  • the most appropriate service based on your child and family’s needs

Emergency Services | 780-657-3344

Service hours

Monday - Thursday: 8 AM - 8 PM

Friday: 8 AM - 4 PM

Saturday - Sunday: Closed

Wait Times

Yes

Multiple Languages

Yes
View more information...

Emergency Services

If you have an emergency, call 911.

Emergency departments:

  • take care of people that are very sick or injured on a priority basis. This means the sickest people are seen first. If you go to an emergency department for care that isn't urgent, you will not likely be seen right away.
  • provide medical care, which includes assessment and treatment
  • stabilize people and get them ready to transport to a higher level of care facility (if needed)
  • provide follow-up care including referrals to a family doctor or specialist (if needed)

Emergency Department wait times are now available for Calgary, Edmonton, Lethbridge, Medicine Hat and Red Deer.

Get the right care when you need it, to learn more visit Know Your Options

This service may be impacted by the COVID pandemic. View the Hours of Operations to see if the location has been impacted. Visit https://ahs.ca/covid for up-to-date information.

Telephone

780-657-3344

Service language options

Languages other than English in which this service may be delivered.

Wait times

We can’t predict how long you will need to wait in the emergency department. Patients are assessed (triaged) using a standard scoring system called the Canadian Triage and Acuity Scale (CTAS) to see how urgent their health needs are.

Service hours

Pick-up Details:
Monday - Friday 8:00 AM - 4:30 PM
Closed for lunch (12-1)

 

Drop-off Days:
Tuesday

Before 12:00 (noon)

Multiple Languages

Yes
View more information...

Environmental Public Health - Water Sample Bottle Pick-up and Drop-off

Drinking water, beaches and swimming pool water can be tested. Chemical water sampling testing is available and looks for common chemicals and trace metals found in water. Bacteria water sampling tests water samples for indicator bacteria to ensure water is safe.

For additional information,

Telephone

780-657-3361

Service language options

Languages other than English in which this service may be delivered.

Wait Times

Yes

Multiple Languages

Yes
View more information...

General Radiography (X-Ray)

General Radiography uses x-rays to produce images of the structures inside the body, particularly bones. X-ray beams can pass through the body, but they are absorbed in different amounts depending on the density of the material they pass through.

Telephone

780-657-3344

Service Hours

Monday: 8:00 am - 3:00 pm.
Tuesday: 8:00 am - 3:00 pm.
Wednesday: 8:00 am - 3:00 pm.
Thursday: 8:00 am - 3:00 pm.
Friday: 8:00 am - 3:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Health Information - Access and Disclosure | 1-855-312-2265 (Prov A&D)

Service hours

Remote service, not on site.

Multiple Languages

Yes
View more information...

Health Information - Access and Disclosure

In accordance with Alberta's Health Information Act, this is a service which enables the release of individually identifiable health information with or without the consent of an individual.

For health information, please contact the hospital or health care centre where you received treatment.

For detailed instructions, frequently asked questions and forms, please visit Access & Disclosure | Alberta Health Services.

Telephone

1-855-312-2265 (Prov A&D)

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Fees

A basic fee of $25.00 is applied to all requests which includes up to 20 pages depending on record format i.e. paper, electronic or microfilm record. Each additional page costs from .25 to .50 cents per page. Additional costs may apply. Fees are applied in accordance with the Health Information Act.



Fee Reductions

If you are unable to pay the fee, please submit evidence of financial hardship.

View more information...

Health Information / Records Management

Completes patient charts, collects data, data entry and coding, collects patient information, dictates notes, and transcribes inpatient and outpatient charts.

Telephone

780-657-3344

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Fees

There is a fee for copies of health records.

Home Care | 1-855-371-4122 (Continuing Care Access Line), 780-657-3361

Service hours

Weekends and holidays by appointment only. Please contact service for up-to-date hours.

Multiple Languages

Yes
View more information...

Home Care

Helps people of all ages who live at home and need medical support, which may include:

  • care after surgery
  • short-term and long-term care
  • palliative and end-of-life care
  • respite services
  • equipment for short-term loans

An AHS case manager and Registered Nurse meet with clients and help decide which services they need. This service also assesses applications for long-term care, supportive living, and facility respite care.

The Continuing Care Access Line toll free number (1-855-371-4122) is available for new patients and their family to call if they have questions or inquiries about accessing Home Care services in their community (during and after regular business hours).

Telephone

1-855-371-4122 (Continuing Care Access Line), 780-657-3361

Service Hours

Monday: 8:15 am - 4:30 pm.
Tuesday: 8:15 am - 4:30 pm.
Wednesday: 8:15 am - 4:30 pm.
Thursday: 8:15 am - 4:30 pm.
Friday: 8:15 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Hospitals | 780-657-3344

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Hospitals

To access contact information and a list of services offered, select a hospital.

Search through a complete list of progams and services, or hospital and facility information with the following:

Find Healthcare:

Telephone

780-657-3344

Service language options

Languages other than English in which this service may be delivered.

Service hours

Closed 12:00 pm - 12:45 pm

Multiple Languages

Yes
View more information...

Immunization - Adult Services

This service provides routine immunization for adults. Suggested immunizations:

  • a booster dose of Tdap - tetanus, diptheria and pertussis (whooping cough), every 10 years
  • Tdap vaccine for people who are pregnant, every time they are pregnant
  • Hepatitis B vaccine (HBV) for unprotected adults born in 1981 or later. Some adults born before 1981 may need this vaccine if they are at risk for hepatitis B (example: health problems, type of
  • work, lifestyle, contact with the virus)
  • Human Papillomavirus (HPV) vaccine for adults up to and including age 26 years who did not get it in school
  • Measles, Mumps, Rubella (MMR) vaccine for adults whose immunization records do not show the recommended number of doses of measles, mumps, or rubella vaccine
  • Chickenpox vaccine for unprotected adults
  • annual seasonal influenza vaccine
  • pneumococcal vaccine for adults 65 years of age and older and adults with certain health problems

To find out which vaccines are recommended for you and to book an appointment for immunization, call your nearest community / public health centre. If you are not sure where your nearest community / public health centre is, you can call Health Link at 811. Bring any immunization records you have to the appointment, especially if you were immunized in another province or country.

For more general information about immunization go to ImmunizeAlberta.ca, Immunizations at myhealth.alberta.ca, or call Health Link.

Telephone

780-657-3361

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Service targeted to:

  • 18 years and older

Service hours

Closed between 12:00 pm - 12:45 pm

Multiple Languages

Yes
View more information...

Immunization - Infant and Preschool Services

Alberta Health Services provides routine immunization for infants and children across Alberta. Immunizations are free of charge for infants and children who live in Alberta.
Immunizations are recommended for infants starting at 2 months of age. Routinely recommended vaccines include: diphtheria, pertussis (whooping cough), tetanus, polio, Haemophilus influenzae type b, hepatitis B, rotavirus, meningococcal, pneumococcal, measles, mumps, rubella, varicella (chickenpox), and influenza.

For the routine immunization schedule, go to immunizealberta.ca.

Additional vaccines may be needed depending on your child’s health conditions or other risk factors.

Immunization is effective. Other than providing safe drinking water, no other health intervention works as well as immunization to reduce disease and death rates. Immunization protects whole communities. The more people who are fully immunized in a community, the safer everyone is.

Immunization is safe. It is much safer to get immunized than to get the diseases that vaccines protect against.

For more information, and to book an appointment, call your nearest community/public health centre. If you are not sure where your nearest community/public health centre is, call Health Link at 811. Bring your child’s immunization record to the appointment, especially if your child was immunized in another province or country.

For more general information about immunization, go to immunizealberta.ca, Immunizations at myhealth.alberta.ca, or call Health Link at 811.

Telephone

780-657-3361

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Service targeted to:

  • 2 months to 5 years

Service hours

Closed 12:00 pm to 12:45 pm

View more information...

Immunization - School Services

Each year, Alberta Health Services, Public Health reviews immunization records for students in grades 1, 6, and 9 to see what immunizations each student needs. A consent form is then sent home with an information sheet for each vaccine recommended for the student. No immunizations will be given in school without consent from a parent or legal guardian. Immunizations in this program include:

  • Grades 1, 6, and 9: Any routine childhood and school vaccines that may have been missed according to a review of the students immunization record on file
  • Grade 6: Hepatitis B (HBV) vaccine for students who have not already completed a hepatitis B immunization series and human papillomavirus (HPV) vaccine
  • Grade 9: Tdap - tetanus, diphtheria, acellular pertussis and meningococcal (Groups A, C, Y, W-135) conjugate vaccine

Telephone

780-657-3361

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Eligibility

Students in Grades 1, 6, and 9.

Laboratory Services | 780-657-3344 ext 3328 (Lab)

Service hours

Outpatient Collection site hours of operation:
Monday to Friday: 8:00 AM - 4:00 PM

Walk-ins accepted up until 30 minutes before closing

Closed Saturdays, Sundays and Statutory holidays.

Wait Times

Yes
View more information...

Laboratory Services

Laboratory Services provides collection of blood and body fluids for tests ordered by your doctor or healthcare provider including a comprehensive range of routine and specialized lab testing and clinical consultations:

  • blood and body fluid sample collection
  • biochemistry and toxicology
  • electrocardiogram (ECG)
  • genetics and genomics
  • urinalysis
  • transfusion medicine
  • hematology
  • coagulation studies
  • microbiology
  • public health testing
  • serology
  • surgical pathology
  • cytopathology
  • autopsy pathology
  • student practicum training for medical lab technologists and medical lab assistants

Note: Some locations may not offer the full range of testing. To confirm availability of a specific test, contact the location.

APL Booking Line: 1-877-702-4486 or book online.

Telephone

780-657-3344 ext 3328 (Lab)

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Service hours

Call for information; availability of dietitian appointments vary.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Nutrition Counselling - Adults and Pediatric

The majority of nutrition counselling occurs on an individual basis, however, group sessions may be offered to promote enhanced learning of clients. Nutrition information and resources can be found on Alberta Health Services’ Healthy Eating Starts Here and at MyHealth.Alberta.ca.

Additional services:

Telephone

403-309-2810

Service Hours

Monday: 8:30 am - 2:00 pm.
Tuesday: 8:30 am - 2:00 pm.
Wednesday: 8:30 am - 2:30 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Occupational Therapy - Outpatients / Community

Provides services such as:

  • assessment
  • evaluation
  • learn to live with a disability
  • manage a chronic disease
  • with end-of-life care
  • rehabilitation
  • treatment
  • education
  • health promotion

Services are available at outpatient hospital clinics, community health centres, patient’s homes and continuing care / long term care centres.

Note: Services may vary by community – please call for more information.

Telephone

780-657-3344

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Palliative Care | 780-657-2508, 780-657-3344, 780-657-3361

Service hours

Call during hours of operation for information on service delivery.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Palliative Care

Supports people and their families during the dying process and at the end of life. Services are offered in different places, including at home, in health centres, and in continuing care centres.

Services include:

  • assessing and dealing with symptoms
  • giving end-of-life care options
  • planning care at home
  • offering counselling and support
  • helping people access care and resources outside the area

Telephone

780-657-2508, 780-657-3344, 780-657-3361

Service Hours

Monday: 9:00 am - 4:00 pm.
Tuesday: 9:00 am - 4:00 pm.
Wednesday: 9:00 am - 4:00 pm.
Thursday: 9:00 am - 4:00 pm.
Friday: 9:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Must be diagnosed with a life-limiting illness. This includes end-stage chronic disease.

Wait times

Waiting times vary depending on the urgency of need at the time of referral.

Multiple Languages

Yes
View more information...

Patient Email Well Wishes

As part of our support for patient care and comfort, friends and family of inpatients at hospital and health care facilities can send well wishes via email. Sites participating in the program will receive the message, will ensure that the message is only "well-wish" (any other type of communication will be deleted) and will arrange for delivery within 3 business days. A couple of important reminders - the electronic delivery system is not a secure connection, so please don't add any confidential information to your message. Plus the "well-wish" system does not allow for replies or confirm receipt / delivery confirmation.

Service language options

Languages other than English in which this service may be delivered.

Patient Food Services | 780-657-3344

View more information...

Patient Food Services

Patient Food Services overarching objectives are to:

  • Offer quality food and food choice, to support Patient Centered Care
  • Work with the whole care team to ensure that Meals Matter
  • Foster a positive meal experience that results in enjoyment of meals, as well as improved satisfaction and food intake that supports recovery
  • Provide menus that are based on “Canada’s Food Guide” and that are adaptable for therapeutic requirements
  • Offer appealing food that encourages eating for health
  • Provide meal service styles appropriate to the patient population (e.g. tray service, dining room service) and meal delivery systems that support safe high quality food served at appropriate temperatures to the correct patient / resident

PFS delivers more than 31,000 patient/resident meals each day within AHS facilities.

Telephone

780-657-3344

Service Hours

Sunday: 6:30 am - 7:00 pm.
Monday: 6:30 am - 7:00 pm.
Tuesday: 6:30 am - 7:00 pm.
Wednesday: 6:30 am - 7:00 pm.
Thursday: 6:30 am - 7:00 pm.
Friday: 6:30 am - 7:00 pm.
Saturday: 6:30 am - 7:00 pm.

Patient Information | 780-657-3344

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Patient Information

Services offered:

  • responding to patient location inquires
  • providing direction on a patients whereabouts

Telephone

780-657-3344

Service Hours

Sunday: 7:00 am - 7:00 pm.
Monday: 7:00 am - 7:00 pm.
Tuesday: 7:00 am - 7:00 pm.
Wednesday: 7:00 am - 7:00 pm.
Thursday: 7:00 am - 7:00 pm.
Friday: 7:00 am - 7:00 pm.
Saturday: 7:00 am - 7:00 pm.

Pharmacy Services | 780-657-3063

Referral Needed

Yes

Multiple Languages

Yes
View more information...

Pharmacy Services

Pharmacy Services are provided by:

  • pharmacists monitoring drug therapy to ensure it is appropriate for the patient and making therapy recommendations
  • pharmacists providing direct patient care by reviewing patient clinical status and drug therapy, identifying drug-related problems, and working with the healthcare team to resolve them
  • the pharmacy department providing a safe, accurate, and timely drug distribution system

Telephone

780-657-3063

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

A doctor's prescription is needed.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Physiotherapy - Outpatients / Community

Rehabilitation service for patients who have recently been discharged from hospital or are recovering from surgery.

Provides services such as:

  • assessment
  • consultation
  • evaluation
  • treatment
  • rehabilitation
  • education
  • health promotion

Services are available at outpatient hospital clinics, community health centres, patient’s homes and continuing care / long term care centres.

Note: Services may vary by community – please call for more information.

Telephone

780-657-3344

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

Estimated wait time provided at time of referral

Fees

Client will be informed if there is a charge for equipment, supplies, or education resource.

Service hours

Closed 12:00 PM to 1:00 PM for Lunch.

Multiple Languages

Yes
View more information...

Postpartum Community Services

Provides a wide range of services related to post-partum assessment and care.

Telephone

780-657-3361

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Closed from 12:00 PM to 1:00 PM for lunch. Hours of operation stated are for Reception for information on service delivery and if appropriate to make an appointment.

Multiple Languages

Yes
View more information...

Preschool Oral Health Services

Fluoride varnish helps protect your child's teeth from tooth decay (cavities). It slows down decay already started.

Your child needs four fluoride varnish visits, six months apart, to best protect their teeth. Fluoride varnish is painted on your child's teeth. It takes less than one minute to apply. You can hold your child during the visit.

You can also ask any questions you may have about protecting your child's teeth.

If your child is diagnosed with asthma by a doctor, bring their quick reliever medication to the appointment. If your child feels anxious with dental visits it may trigger asthma symptoms.

This provincial prevention service is available across Alberta.

For more information and eligibility, visit our website: Preschool Oral Health Services

Telephone

780-657-3361

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Low German interpretation is available in South and Central Zones.

Eligibility

Children between 12 and 35 months (1 and 2 years) old are eligible to start the program. For more information and eligibility, visit our website Preschool Oral Health Services

Note: For Calgary and area, eligibility is also based on family income.

Service hours

Closed between 12:00 PM to 1:00 PM for lunch.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Public Health Breast Pumps

Breast pumps are available for short term loan at Community Health Centres. Contact your local Community Health Centre for details.

Telephone

780-657-3361

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Priority is given to mothers with babies with health concerns and / or have difficulty breastfeeding.

Wait times

Wait time varies depending on availability of breast pumps.

Fees

There is a minimal fee for the breast pump kit for use with a breast pump.



Fee Reductions

The fee for a breast pump kit may be waived

Public Health Nursing | 780-657-3361

Service hours

Closed from 12:00 PM to 12:45 PM for Lunch.

View more information...

Public Health Nursing

The four areas that are covered by public health nurses include:

  • maternal, child and family health
  • communicable disease control
  • school health
  • health promotion

Telephone

780-657-3361

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Fees

There are fees for prenatal and postnatal classes.



Fee Reductions

Fees may be different for prenatal education if you qualify as a low-income family. Call for more information.

Service hours

Closed from 12:00 PM to 12:45 PM for Lunch.

Individual service may be available during the above hours of operation.

Multiple Languages

Yes
View more information...

Public Health Parent and Baby Drop In Services

Contact your local Community Health Centre for service options or to speak with a public health nurse. Information provided may include:

  • breastfeeding and infant feeding
  • healthy eating
  • parenting
  • growth and development
  • injury prevention
  • diseases and immunizations

Information and support may be offered in one-to-one, and/or group sessions so parents can connect with other parents and caregivers.

Telephone

780-657-3361

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Closed from 12:00 PM to 12:45 PM for Lunch.

Individual service may be available during the above hours of operation.

 

Multiple Languages

Yes
View more information...

Public Health Postnatal Services

Services are offered to parents who:

  • have been discharged with their baby
  • have been discharged while their baby is still in the hospital
  • are adopting
  • have chosen adoption for their baby
  • had a stillborn baby
  • are dealing with loss due to a neonatal (newborn) death

Public health nurses contact families within 48 hours after discharge from the hospital. Services are offered according to the situation and discussion with the family and may include health assessments of the newborn, mother and family; information about what to expect and when to seek medical attention; feeding support and referrals to community services.

Telephone

780-657-3361

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Parent who delivered a baby and / or experienced perinatal loss.

Parent(s) with babies from birth to 2 months.

Registration | 780-657-3344

View more information...

Registration

Patient Registration registers:

  • and pre-registers patients and collects demographic and financial information
  • patients for inpatient admissions, ambulatory clinic appointment, and emergency department services

Telephone

780-657-3344

Service Hours

Sunday: 7:00 am - 7:00 pm.
Monday: 7:00 am - 7:00 pm.
Tuesday: 7:00 am - 7:00 pm.
Wednesday: 7:00 am - 7:00 pm.
Thursday: 7:00 am - 7:00 pm.
Friday: 7:00 am - 7:00 pm.
Saturday: 7:00 am - 7:00 pm.

Service hours

Please call for hours as they vary depending on the availability of the respiratory therapist.

Referral Needed

Yes

Wait Times

Yes

Multiple Languages

Yes
View more information...

Respiratory Therapy - Outpatients / Community

Services include:

  • home oxygen assessments
  • arterial blood gases (ABGs)
  • respiratory education (Asthma & COPD)
  • spirometry
  • tobacco cessation
  • artificial airway management
  • trach change
  • pulmonary rehabilitation

Telephone

780-657-3344

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Physician Order Required for all but education, Tobacco Cessation.

Can be a physician order, or a respiratory Requisition form. Submitted via fax

Wait times

7 Days

An estimated wait time will be provided at the time of appointment booking.

Fees

There may be a charge for services or equipment that Alberta Healthcare doesn't cover.

Respite Care | 780-657-3344

Service hours

Available 24 a day, 7 days a week.

Referral Needed

Yes
View more information...

Respite Care

Short-term care provided in a continuing care living centre for persons living at home to provide a break for their caregiver.

Telephone

780-657-3344

Referral Needed

Respite application is submitted through a home care case manager

Fees

Fees are the same as the current continuing care accommodation charges and depend on the type of respite room (semi-private or private).

View more information...

School Oral Health Services

Services are offered to eligible schools and may include:

  • fluoride varnish, provided to kindergarten, Grade 1 and Grade 2
  • dental sealants, provided to Grade 1 and Grade 2

A child diagnosed with asthma must have their short acting asthma reliever medication with them to receive service.

Telephone

780-657-3361

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Eligibility

Alberta Health Services (AHS) health zones partner with schools in low income neighborhoods to provide preventive dental services at school.

Social Work | 780-657-3344 (Switchboard)

Multiple Languages

Yes
View more information...

Social Work

Services may include:

  • Conduct assessments and develop interventions to alleviate social and personal problems
  • Identify needs and gaps and connect patients with community supports and resources
  • Empower clients to cope and problem solve during or after injury, disease or illness
  • Assist patients and families to navigate the healthcare system and address legal and financial issues impacting care
  • Provide information/education on important resources and legislation (e.g., power of attorney, guardianship, child welfare, and Protection for Persons in Care)
  • Provide support and resources to promote physical and mental wellbeing while also addressing social needs

Telephone

780-657-3344 (Switchboard)

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

referral not necessary, but must already be part of the department covered by the designated social worker.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Speech Language Pathology - Outpatients / Community

This service provides assessment and treatment for:

  • communication
  • rehabilitation
  • fluency and swallowing disorders
  • neurological / degenerative diseases such as ALS (Lou Gehrig's disease)
  • make sounds correctly / reduce stuttering
  • thinking skills (like memory, problem solving, and verbal reasoning)

Services are available at outpatient hospital clinics, community health centres, patient's homes and continuing care / long term care centres.

Note: Services may vary by community - please call for more information.

Telephone

403-343-4508

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Service hours

Available 24 a day, 7 days a week.

Referral Needed

Yes

Wait Times

Yes

Multiple Languages

Yes
View more information...

Stroke and Geriatric Empowerment Unit

Provides assessment, treatment, and rehabilitation to clients who have had a stroke or require further rehabilitation therapy following surgicall interventions. Clients who expereince a deficit or a sudden onset of cognitive impairment and / or decline in their daily functioning are also treated along with geriatric assessments on an inpatient basis.

Telephone

780-657-3344

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

A health professsional must send a referral to the unit which will be reviewed by the rehabilitation team. Direct admits are not accepted from RAAPID, a referral must be filled out and submitted.

Eligibility

Client must:

  • be medically stable with a clear diagnosis and established health issues
  • be able to take part in active rehab for 3 hours per day
  • be able to follow one-step commands
  • have sufficient attention, short-term memory, and insight
  • be willing and motivate to take part in the program

Wait times

The rehabilitation team will review the referral prior to admission. (See eligibility of entrance to the program)

Switchboard | 780-657-3344

View more information...

Switchboard

These services include:

  • answering incoming telephone calls
  • transferring telephone calls and
  • giving out authorized telephone numbers

Telephone

780-657-3344

Service Hours

Sunday: 7:00 am - 7:00 pm.
Monday: 7:00 am - 7:00 pm.
Tuesday: 7:00 am - 7:00 pm.
Wednesday: 7:00 am - 7:00 pm.
Thursday: 7:00 am - 7:00 pm.
Friday: 7:00 am - 7:00 pm.
Saturday: 7:00 am - 7:00 pm.

Service hours

Hours of operation for program information.

Referral Needed

Yes

Wait Times

Yes
View more information...

Transition Services Continuing Care Counsellors and Social Workers

Helps people in all areas of health care, their families, and caregivers by providing:

  • short-term counselling to help manage change
  • grief counselling
  • in home visits
  • referrals to other specialized services or resources
  • support groups for caregivers (in some areas)
  • information on housing options, advance care planning, and end-of-life planning
  • referrals to other healthcare providers and agencies, as needed
  • cognitive assessments

Service is offered in people's homes, at lodges, hospitals, continuing care centres and supportive living residences.

Telephone

780-657-3361

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Referral Needed

acute care, home care or long term care and suportive living programs referral is required.

Wait times

14 Days

1 to 14 days

Tuberculosis Testing | 780-657-3361

Wait Times

Yes

Multiple Languages

Yes
View more information...

Tuberculosis Testing

Offers tuberculosis (TB) skin testing to eligible Albertans. The Mantoux skin test is not recommended to diagnose TB.

Testing is done at public health centres throughout the province:

If you are not eligible for free testing but still need to be tested there will be a charge for the test.

For travel or work related TB testing contact the Travel Health Services in your area.

Telephone

780-657-3361

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Eligibility includes:

  • recent contact with known TB cases
  • people with medical conditions / therapies that increase risk of progressing from latent tuberculosis infection (LTBI) to active TB (HIV/AIDS, transplantation, on dialysis for chronic renal failure, silicosis, cancer of the head and neck, being treated with immunosuppressive drugs)
  • all refugees less than age 50 who are from a country where TB is common AND who have immigrated here in the last 2 years
  • foreign-born children up to and including age 14 who have lived in a country where TB is common AND who have immigrated here within the past 2 years

Wait times

Wait times vary.

Fees

There is a charge for anyone not meeting the eligibility criteria.

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