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 General Information

Health Link at Alberta-Wide Web and / or Telephone Access

A telephone service, which provides free 24/7 nurse advice and general health information for Albertans.

Service hours

Health Link is a 24 hours, 7 days a week telephone service.

Address



Telephone

811

Fax

403-943-1553 (Calgary), 780-735-3551 (Edmonton)

Toll free number

1-866-408-5465 (Canada-wide toll free)

Getting there

Physical location not applicable.

 Other services

Referral Needed

Yes

Wait Times

Yes

Multiple Languages

Yes
View more information...

Addiction and Mental Health - School-based Services, Child and Adolescent

The primary goal is to keep children with mental health conditions learning and functioning as well as possible in their schools and communities.Includes consultation with education personnel.

Telephone

780-342-2701 (For Access)

Service Hours

Monday: 8:15 am - 4:30 pm.
Tuesday: 8:15 am - 4:30 pm.
Wednesday: 8:15 am - 4:30 pm.
Thursday: 8:15 am - 4:30 pm.
Friday: 8:15 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Referrals are through school personnel.

Eligibility

Children & youth with mental health concerns.

Wait times

1-3 months

Addiction Helpline | 1-866-332-2322

Service hours

Available 24 a day, 7 days a week.
View more information...

Addiction Helpline

The Addiction Helpline is a toll free confidential service which provides alcohol, tobacco, other drugs and problem gambling support, information and referral to services. The Addiction Helpline operates 24 hour a day, seven days a week and is available to all Albertans.

Telephone

1-866-332-2322

Addiction Services - Protection of Children Abusing Drugs Program | 1-866-332-2322 (24 hr Toll free Help Line)

Service hours

Available 24 a day, 7 days a week.

Referral Needed

Yes

Wait Times

Yes
View more information...

Addiction Services - Protection of Children Abusing Drugs Program

Addiction Services - Protection of Children Abusing Drugs Program (PChAD) is for legal guardians of children under the age of 18 who can apply to the Provincial Court of Alberta, Family Court for a protection order. Evidence must be provided to show that the youth’s use of alcohol or other drugs is likely to cause harm to the youth or harm to others; and that the youth will not enter treatment voluntarily. If the court agrees, the youth will be admitted to a protective safe house for up to ten days. While in the protective safe house, the youth will undergo detoxification and stabilization as well as an assessment with an addiction counsellor. Parents/guardians are expected to participate in programming at the protective safe house.

Parents/guardians who want to apply for a protection order, must first attend an information session with an AHS addiction counsellor. Make an appointment at an addiction services office in/near your community to explore all alternatives, including voluntary programs, and to receive more information about PChAD. The addiction counsellor will provide written proof of attendance, which the court will require prior to accepting an application for a protection order.

PChAD is not an emergency program. Admissions are planned. Once a protection order is granted, parents/guardians will be able to request a bed for their child. A bed will be placed on hold for a child as soon as possible after a request is made; however, beds are not always immediately available. Parents/guardians will receive instructions from the addiction counsellor at the information session about how to request a bed after a protection order is granted.

Protective safe houses are located in Calgary, Edmonton, Red Deer, and Grande Prairie. Transportation to the house is the responsibility of the parent/guardian, unless the court orders police apprehension and conveyance. It is the parent/guardian’s responsibility to pick up the youth from the house at the end of their stay.

Want to know more? Call the 24-hour Help Line at 1-866-332-2322 and/or see our AHS webpage.

Telephone

1-866-332-2322 (24 hr Toll free Help Line)

Referral Needed

Upon attending a pre-application information session with an AHS addiction counsellor, the counsellor will provide the parent/guardian with written confirmation of attendance. The parent/guardian must provide this proof of attendance at the time of applying for a protection order. Youth may enter the PChAD program only if a protection order is granted by the court.

Eligibility

Children/youth under the age of 18 years.
The youth’s use of alcohol/drugs is likely to cause significant harm to the youth or others, and the youth is not willing to attend treatment voluntarily.

Wait times

Based on bed availability.
View more information...

Advance Care Planning Goals of Care Designation

Advance care planning is a way to help you think about, talk about and document your wishes for health care. It is a process that can assist you in making health care decisions now and for the future. 

To learn more visit our website

Additional Information:

Referral Needed

Yes
View more information...

Alberta Aids to Daily Living - Respiratory Benefits Program

Helps Albertans with a long-term disability, chronic illness, or terminal illness stay independent at home, in a lodge, or a group home by providing financial assistance for respiratory equipment and supplies. Respiratory benefits include oxygen, ventilators, tracheotomy tubes and suction supplies, and bi-level positive airway pressure (BPAP) devices.

A healthcare provider will do an assessment to determine the equipment and supplies that you can get through the program.

Telephone

780-342-8767 (Edmonton Area)

Referral Needed

A doctor must start your application.

Eligibility

To access this program, you must:

  • be an Alberta resident with a current Alberta Health Care card
  • have a long-term disability, chronic illness, or terminal illness
  • not be eligible for these types of benefits from another source

 

Referral Needed

Yes
View more information...

Alberta Breast Cancer Screening Program

The ABCSP develops and coordinates activities that contribute to finding breast cancer early. Services include:

  • information and teaching to women and healthcare providers
  • up-to-date screening throughout Alberta based on research and feedback from healthcare providers
  • works with healthcare providers and clinics to communicate with women who have been screened or who are eligible to be screened

For more information, go to www.screeningforlife.ca.

Screen Test operates clinics in Edmonton and Calgary, and mobile screening mammography services to over 100 communities throughout rural Alberta. The Alberta Society of Radiologists offers mammography clinic services in communities throughout Alberta.

Referral Needed

A referral from a healthcare provider is needed for the first appointment for women aged 40 to 49. For women aged 50 to 74, no referral is needed.

Eligibility

Eligibility includes:

  • If you’re a woman between the ages of 50 and 74, you are automatically
    included in the program.
  • Once you turn 50, and if you haven’t had a screening mammogram already,
    you’ll be sent a letter letting you know that you’re at an age when screening
    is important and inviting you to get screened.
  • For all women 40 years and older, once you’ve had a screening mammogram,
    the clinic will mail your results to you.

Alberta Cervical Cancer Screening Program | 1-866-PAP EXAM (727-3926) (Toll-free)

Multiple Languages

Yes
View more information...

Alberta Cervical Cancer Screening Program

This program works to increase the number of women aged 25 to 69 who have regular Pap tests. Pap tests together with HPV vaccination are the best way to prevent cervical cancer. Over 90% of cervical cancers can be cured when found and treated early.

The ACCSP develops and coordinates activities that contribute to preventing and/or finding cervical cancer early. Services include:

  • increasing access to cervical cancer screening services in the province
  • working with healthcare providers and labs to contact women who have been screened
  • educating women and healthcare providers
  • providing a follow-up reminder system for healthcare providers
  • providing cervical cancer screening quality assurance
  • supporting continual quality improvement of cervical cancer screening services based on feedback from Albertans and healthcare providers and research/evidence based practice.
  • Mobile mammogram program for Calgary and Edmonton

For more information about the Alberta Cervical Cancer Screening Program, visit www.screeningforlife.ca.

Telephone

1-866-PAP EXAM (727-3926) (Toll-free)

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Women aged 25 to 69.

Multiple Languages

Yes
View more information...

Alberta Clinical and Surgical Assistant Program

Provides International Medical Graduates (IMGs) a chance for skills assessment and evaluation in a supervised setting. This is to help them prepare for acute care coverage in certain services at hospitals in Alberta.

If an IMG successfully completes the program, it does not mean he or she will be fully licensed (independent practice) with the College of Physicians and Surgeons of Alberta (CPSA). Instead, successful candidates are eligible for a career-stream role as a Clinical or Clinical/Surgical Assistant, providing patient care under the supervision of independently licensed doctors and surgeons in certain hospital services.

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

All applicants to the Alberta Clinical and Surgical Assistant Program (ACSAP) must meet the following program requirements. 

  1. Legal Status:  must be a Landed Immigrant (Permanent Resident) or a Canadian Citizen 
  2. Medical Degree:  must be a graduate of a medical school located outside of Canada and the United States, listed in the FAIMER)International Medical Directory (IMED). 
  3. Postgraduate Medical Education (PGME):  applicants must have completed at least one full year of PGME training
  4. Medical Council of Canada Qualifying Examination Part I (MCCQE1):  Applicants must have passed the MCC Qualifying Examination Part 1
  5. English Language Proficiency:  applicants must have successfully completed one of the following English tests in Canada in the last 24 months: IELTS or TOEFL IBT

Alberta Colorectal Cancer Screening Program | 1-866-727-3926 (Toll-free)

Referral Needed

Yes
View more information...

Alberta Colorectal Cancer Screening Program

The ACRCSP recommends that average-risk men and women aged 50 to 74 years of age participate in colorectal cancer screening using the FIT (Fecal Immunochemical Test) every 1-2 years. The FIT is a home stool test that finds blood in the stool.

ACRCSP develops and implements activities that help contribute to the prevention and early detection of colorectal cancer.

Services include:

  • providing increased access to colorectal cancer screening services across the province
  • providing information and education to target age groups and healthcare providers
  • mailing FIT home stool test result letters (abnormal and normal) to men and women between 50 and 74 years of age
  • providing colorectal cancer screening quality assurance
  • supporting continual quality improvement in the delivery of colorectal cancer screening services based on feedback from Albertans, healthcare providers and research information

For more information, visit screening for life.ca/

Telephone

1-866-727-3926 (Toll-free)

Referral Needed

Speak to your doctor about what colorectal cancer screening option is best for you.

Eligibility

Adults aged 50 to 74 years of age. If younger than 50 years must have a personal history or family history of colorectal cancer, colorectal polyps, and/or inflammatory bowel disease.

 

Service hours

Available 24 a day, 7 days a week.
View more information...

Alberta Prevents Cancer

The website connects Albertans to useful resources and strategies they can use right now to reduce the risk of cancer, or detect cancer earlier.

Provides the following:

  • prevention
  • education
  • health promotion
  • cancer screening
  • cancer prevention

For more information, visit our website

Service hours

Hours of operation vary.

View more information...

Alberta's Newborn Metabolic Screening Program

Healthcare providers work with parents (or guardians) to screen for 17 treatable conditions (14 metabolic, 2 endocrine, and cystic fibrosis).  

  • Newborn blood spot screening helps your doctor or midwife find conditions that can be treated early to prevent health problems, improve your baby's health and may even save your baby's life. It’s the best way to tell if your baby has a treatable condition that you, your doctor or your midwife might not know about.
  • It’s best to have the newborn blood spot screen completed at the hospital when your baby is between 24 and 72 hours old, before your baby goes home. If it is not completed at the hospital, it will be completed at a home visit, clinic visit or at a lab in your community.
  • Your doctor or midwife will have results by the time your baby is two weeks old.

For more information visit our website

Eligibility

Babies born in Alberta

AlbertaQuits Helpline | 1-866-710-QUIT (7848)

Service hours

Outside these hours callers will receive general support from information and referral staff.

View more information...

AlbertaQuits Helpline

A free, confidential telephone counselling service for smokers and spit tobacco users.

Calls are answered by a trained cessation counsellor who can:

  • help you develop a quit plan
  • offer information and support or refer you to services in your community

Telephone

1-866-710-QUIT (7848)

Service Hours

Sunday: 8:00 am - 8:00 pm.
Monday: 8:00 am - 8:00 pm.
Tuesday: 8:00 am - 8:00 pm.
Wednesday: 8:00 am - 8:00 pm.
Thursday: 8:00 am - 8:00 pm.
Friday: 8:00 am - 8:00 pm.
Saturday: 8:00 am - 8:00 pm.

AlbertaQuits Learning Series | 1-780-422-1350

View more information...

AlbertaQuits Learning Series

Research shows that receiving support and advice from a health professional specially trained in tobacco cessation can double a tobacco user's chances of successfully quitting.

The AlbertaQuits Learning Series includes self-study, online and classroom learning units to deliver comprehensive training and best practice guidance to participants. The AlbertaQuits Learning Series also prepares healthcare professionals for the opportunity to write the national Certified Tobacco Educator exam through the Canadian Network for Respiratory Care (CNRC). For the current list of available tobacco-related courses including the Foundational Health Educator training please refer to the “Learning” tab on www.albertaquits.ca.

 

Telephone

1-780-422-1350

Eligibility

Healthcare providers

Service hours

Available 24 a day, 7 days a week.
View more information...

AlbertaQuits Online

This free web-based program is designed to help people who want to quit smoking or using spit tobacco find the support and tools they need.

Service hours

Website available 24 hours.

Click here to access website.

View more information...

Cancer View Canada

The Cancer View Canada website provides people with access to services, information and resources for cancer prevention, screening, and treatment. It also provides supportive, palliative and end-of-life care.

The site also provides collaborative tools to help people in Canadian cancer communities to link with each other.

Please visit www.cancerview.ca for more information.

Clinical Ethics Service | 1-855-943-2821 (Provincial Line), 403-943-2821 (Calgary)

Service hours

Office is closed on statutory holidays.

View more information...

Clinical Ethics Service

Offers support to make hard choices about healthcare when people’s beliefs and values are in conflict. This service is for patients, their families, healthcare providers, and administrators. Examples include when patients and family members have a hard decision to make about treatment or healthcare providers must deal with a situation that causes moral distress.

The service offers a consult, which may include:

  • simple talks
  • guided talks with teams
  • help making decisions
  • help with complex situations and ethical challenges

Telephone

1-855-943-2821 (Provincial Line), 403-943-2821 (Calgary)

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Communications | 403-341-8625 (Media Central Zone), 403-388-6313 (Media South Zone), 403-943-1212 (Media Calgary Zone), 780-407-2602 (Media Edmonton Zone), 780-407-2602 (Media North Zone)

View more information...

Communications

Responds to all media requests and public inquiries and supports all departments in Alberta Health Services (AHS) by offering:

  • media relations
  • strategic communications
  • innovation and technology support
  • web, Intranet, and production services
  • employee engagement
  • marketing and creative services
  • publications and reports

Telephone

403-341-8625 (Media Central Zone), 403-388-6313 (Media South Zone), 403-943-1212 (Media Calgary Zone), 780-407-2602 (Media Edmonton Zone), 780-407-2602 (Media North Zone)

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service hours

Open Statutory holidays, 8:15 am to 4:30 pm.

A 24/7 voicemail system is available to leave messages.

View more information...

Continuing Care Access Line

The North Zone Continuing Care Access (CCA) supports Albertans, health care providers and organizations to access continuing care services in Northern Alberta including:

  • Home Care
  • rehabilitation services such as Occupational Therapy and Physiotherapy
  • Alberta Aids to Daily Living (equipment/products)
  • access to a Designated Supportive Living, Long Term Care and Respite
  • Adult Day Programs
  • Palliative Care
  • self-managed care
  • navigating the health care system
  • accessing services in other areas of the province

CCA has a toll free number staffed by Registered Nurses who will discuss your health care needs, complete an assessment and send a referral to the most appropriate AHS health care professional or service. The Registered Nurse may also provide callers with resources and supports available in their community.

Service Hours

Sunday: 8:15 am - 4:30 pm.
Monday: 8:15 am - 8:00 pm.
Tuesday: 8:15 am - 8:00 pm.
Wednesday: 8:15 am - 8:00 pm.
Thursday: 8:15 am - 8:00 pm.
Friday: 8:15 am - 8:00 pm.
Saturday: 8:15 am - 4:30 pm.

Multiple Languages

Yes
View more information...

Continuing Care Access Line

Continuing Care services and programs in the Central Zone include:

  • Home Care
  • Supportive Living
  • Long-Term Care
  • Community-based service information (e.g. Meals on Wheels)
  • Provides help for people in the hospital to arrange healthcare services they will need when they are discharged (e.g. Home Care)
  • AADL (Alberta Aids to Daily Living) helps Albertans with a long-term disability, chronic illness or terminal illness to maintain their independence at home, in lodges or group homes by providing financial assistance to buy medical equipment and supplies. An assessment by a health care professional determines the equipment and supplies that an Albertan can receive through this program.

Service Hours

Sunday: 8:15 am - 4:30 pm.
Monday: 8:15 am - 8:30 pm.
Tuesday: 8:15 am - 8:30 pm.
Wednesday: 8:15 am - 8:30 pm.
Thursday: 8:15 am - 8:30 pm.
Friday: 8:15 am - 8:30 pm.
Saturday: 8:15 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Dementia Advice Service

This service provides:

  • 24/7 telephone nurse advice for individuals and caregivers living with Dementia and Alzheimer's
  •  When needed, callers will be referred to a specialized dementia nurse for additional support.

Telephone

811

Service language options

Languages other than English in which this service may be delivered.

Do Bugs Need Drugs? | 780-342-0262 (Edmonton)

Multiple Languages

Yes
View more information...

Do Bugs Need Drugs?

Provides education, print materials, and web-based resources for healthcare providers, children, parents, schools, daycares, seniors groups, workplaces, and the public.

The main messages of the program are:

  1. Handwashing is the best way to stop infections from spreading.
  2. Bacteria and viruses are different.  Both can cause respiratory infections, but antibiotics don’t work against viruses like colds and influenza.
  3. Antibiotic resistance is a problem. Use antibiotics wisely to prevent bacteria from becoming resistant to antibiotics.

Resources:

  • workshops for healthcare professionals and students
  • employee group education sessions
  • authorized resources for Alberta teachers
  • teaching kit for Grade 2 students
  • teaching kit for child care children and staff
  • teaching kit for assisted living centres
  • posters
  • handwashing signs and stickers
  • pamphlet
  • Parent Guide to Wise Use of Antibiotics (20-page guide for respiratory infections)
  • Healthy Hands at Work: Employer Handbook (20 pages) and Worker Handbook (12 pages) about preventing infections in the workplace and hand hygiene and cleaning/disinfecting products.

Telephone

780-342-0262 (Edmonton)

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Parent Guide to Wise Use of Antibiotics available in Arabic, simplified Chinese, traditional Chinese, French, Korean, Persian, Punjabi, Somali, Spanish and Vietnamese and on-line only in Italian, Japanese and Thai.

Multiple Languages

Yes
View more information...

Early Hearing Detection and Intervention Program

The Alberta Early Hearing Detection and Intervention (EHDI) program offers hearing screening services to infants.

Services include:

  • screening newborns for hearing loss by one month of age
  • diagnostic assessment if needed, by three months of age
  • follow-up services and support if needed, by six months of age

For more information, visit our website

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

All infants born in Alberta, or whose parents are Alberta residents.

View more information...

Emergency Medical Services - Billing & AHS Collections

This service is responsible for:

  • invoicing direct delivery ambulance services, including Emergency Medical Services (EMS), Air Ambulance Services, and transfers between facilities.
  • collecting fees and charges on overdue accounts

Mailing Address:

         AHS EMS Accounts Receivable
         PO Box 1260, Station Main
         Edmonton, Alberta
         Canada T5J 2M8

Related Services:

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Emergency Medical Services - Patient Concerns and Commendations | 403-529-8944 (South Zone), 403-955-9608 (Calgary Zone), 780-342-1172 (Edmonton Zone), 780-513-5280 (North Zone), 780-608-8589 (Central Zone)

View more information...

Emergency Medical Services - Patient Concerns and Commendations

Call if you have questions, concerns, or commendations about Emergency Medical Services (EMS).

For other questions:

Telephone

403-529-8944 (South Zone), 403-955-9608 (Calgary Zone), 780-342-1172 (Edmonton Zone), 780-513-5280 (North Zone), 780-608-8589 (Central Zone)

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Emergency Medical Services Palliative and End of Life Care Assess Treat and Refer Program

Healthcare providers provide support and offer treatment for urgent symptoms including patients receiving palliative and end of life care in the community setting. Paramedics (EMS) and the patient's primary or palliative care team work together to treat palliative and end of life symptoms.

For further information see our website.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

This program is intended for individuals receiving palliative or end of life care with a preference for treatment and palliation in the community setting.

Fees

The Government of Alberta provides funding to provide emergency medical services (EMS) to Albertans. Patients receiving palliative and end of life care are encouraged to apply for Palliative Coverage (administered by Alberta Blue Cross) so this EMS service is covered.

Fee Reductions
Patients are encouraged to apply for Palliative Coverage with Alberta Health (administered by Alberta Blue Cross), so services are covered.
View more information...

Finance Department - Accounts Payable

Responsible to:

  • confirm that goods or services have been received and that invoice amounts are accurate
  • pay invoices
  • process all Alberta Health Services (AHS) employee expenses
  • make sure invoices and expense claims from vendors and AHS employees are complete and accurate

Related Services:

Service Hours

Monday: 7:45 am - 4:00 pm.
Tuesday: 7:45 am - 4:00 pm.
Wednesday: 7:45 am - 4:00 pm.
Thursday: 7:45 am - 4:00 pm.
Friday: 7:45 am - 4:00 pm.
View more information...

Find A Doctor

Not sure how to find a family doctor? There are 3 ways to help connect you with a family doctor.

  • College of Physicians and Surgeons of Alberta (online tool)
  • Primary Care Networks
  • Health Link

For more information on how to access these options, visit  Find a Doctor

View more information...

Health Advisory Councils

Enhances and develops partnerships between communities and Alberta Health Services (AHS). Each council is geographically-based with 10 to 15 volunteer members that are committed to their communities and the healthcare system.

Health Advisory Council members:

  • give feedback about what is working well in the healthcare system and suggest areas to improve
  • talk to people in communities about what is being said about healthcare services in their area
  • think about quality and safety reports from AHS and find issues or trends in certain areas
  • give feedback to AHS about healthcare services and delivery

Health Link | 811

Service hours

Health Link is a 24 hours, 7 days a week telephone service.

Multiple Languages

Yes
View more information...

Health Link

This services provides:

  • 24/7 telephone nurse advice and general health information for Albertans
  • information on diseases, treatments, staying well, and healthcare services

Telephone

811

Service language options

Languages other than English in which this service may be delivered.

Healthy Children and Youth | 403-943-1873 (Calgary)

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Healthy Children and Youth

Develops partnerships with stakeholders to affect policy change, leverage resources, increase capacity, and plan programs in Alberta to improve the health of youth between 6 and 18. A comprehensive school health approach is used, which includes these initiatives:

  • Health promotion coordinators partner with school districts across the province to promote healthy eating, being active, and positive mental health among students
  • The comprehensive school health initiative looks at school health in Alberta by understanding the state of health in schools, supporting consistent messages and resources related to school health, and creating partnerships with internal and external stakeholders

Telephone

403-943-1873 (Calgary)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Heart Safe Community | 1-866-786-1440

View more information...

Heart Safe Community

Promotes a heart-safe community in Alberta by teaching people about cardiac emergencies, CPR and AED training, and having AEDs in common areas.

Provides a place for people and organizations to learn about AEDs. Services include:

  • a provincial database to register AEDs (includes location and who maintains)
  • email notifications for battery or pad expiry dates
  • monthly monitoring of AEDs reminders
  • provides information on where to put an AED and making or changing an emergency response plan
  • lets EMS dispatchers know where AEDs are located

 

Telephone

1-866-786-1440

Eligibility

Anyone with an AED device may register their AED for tracking and monitoring of expiry dates/device location with linkage to the provincial 9-1-1 Dispatch Communications.

Indigenous Health Program | 403-943-1211

Referral Needed

Yes
View more information...

Indigenous Health Program

The Indigenous Health Program (IHP) delivers health services for First Nations, Metis and Inuit peoples in Alberta. The IHP works with Indigenous peoples, communities and other partners to provide services to Indigenous patients that honour their culture, beliefs and identity.

Our work is guided by five important areas:

  • Caring for our patients with respect and dignity
  • Improving access to health services
  • Treating people as unique individuals
  • Managing addictions and mental health
  • Staying up to date on the health of Indigenous Albertans

We do this by connecting with Indigenous communities, leaders, decision-makers, and most importantly, our patients. In addition, we are guided by the advice of our Wisdom Council, a group of First Nations, Metis and Inuit Albertans who first came together in September 2012. Their goal is to help ensure that all Indigenous Albertans receive the best possible health care.

For more detailed information,  contact the Indigenous Health Program in your zone:

Telephone

403-943-1211

Service Hours

Monday: 8:00 am - 5:00 pm.
Tuesday: 8:00 am - 6:00 pm.
Wednesday: 8:00 am - 6:00 pm.
Thursday: 8:00 am - 5:00 pm.
Friday: 8:00 am - 5:00 pm.

Referral Needed

Can self-refer or be referred by family or friends.

Eligibility

First Nations (Status and Non-Status), Métis, and Inuit people and their families.

Service hours

Website available 24 hours.

Influenza Immunization Clinic Search

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Influenza Immunization Clinics

Alberta's Annual Influenza Immunization Program begins Oct. 24/16 (for the 2016/17 Influenza season).

Annual influenza immunization is offered, free of charge, to all Albertans six months of age and older.

Find more information, including local clinic schedules, see the following webpage.

Eligibility

All eligible Albertans over 6 months can receive this year’s influenza vaccine.

Referral Needed

Yes
View more information...

MEND - Mind, Exercise, Nutrition, Do It!

MEND (MEND - Mind, Exercise, Nutrition, Do It!) empowers children and families to become active, healthier and happier!

Learn about:

  • healthy eating and mealtime habits
  • active play
  • how to read food labels
  • positive parenting
  • what serving sizes look like
  • behaviour change strategies
  • building self-esteem
  • healthy growth

MEND 2-4: Healthy lifestyle program for children aged 2 to 4 years and their families. The program has 10 sessions spread over 10 weeks. Each session is 90 minutes long with fun family activities, information, active play and a snack.

MEND 5–7: Healthy lifestyle program for children aged 5 to 7 years who are above a healthy weight and their families. The program has 10 sessions spread over 10 weeks. Each session is 105 minutes long with fun family activities, information and active play and a snack.

MEND 7-13: Healthy lifestyle program for children aged 7 to 13 years who are above a healthy weight and their families. the program has 20 sessions that spread over 10 weeks. Each session is 2 hours long and includes family activities, information, and physical activity.

For more information and to register for MEND programs visit: www.ahs.ca/mend

 

Referral Needed

Referral from a health care professional is not required to register in this program, but families are encouraged to discuss participation in the program with their family doctor.

Eligibility

Children ages 2 to 4 years and their families.

Children ages 5 to 13 years who are above a healthy weight (BMI above the 85% percentile), and their families.

Mental Health Help Line | 1-877-303-2642 (Toll free)

Service hours

Available 24 a day, 7 days a week.
View more information...

Mental Health Help Line

Provides 24/7:

  • confidential, anonymous service
  • crisis intervention
  • information about mental health programs and services
  • referrals to other agencies if needed

Telephone

1-877-303-2642 (Toll free)

Midwifery Services | 403-450-7858 Association Main Office

Service hours

Visit the website or send an email anytime.

Wait Times

Yes
View more information...

Midwifery Services

Alberta Midwives are regulated by the Alberta government and publicly funded.  Their services are covered for all residents of Alberta and no referral is required.

For more information or to find a midwife in your area, contact the Alberta Association of Midwives.

Telephone

403-450-7858 Association Main Office

Wait times

Midwives are in high demand and availability varies across Alberta.
View more information...

Mouth Care Training for Care Providers

Anyone looking after an adult who is unable to keep their mouth clean and healthy can access educational resources.

Find information related to:

  • understanding mouth health and healthy aging
  • selecting dental products
  • caring for natural teeth
  • caring for dentures
  • handling challenging behaviours
  • knowing the difference between a healthy and unhealthy mouth

 

Referral Needed

Yes
View more information...

Northern Alberta Adult Cardiac Access Line

Healthcare providers access cardiac services in the Edmonton Zone.

Telephone

1-866-772-0774

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Referral Needed

Doctors call to initiate the referral process.

Eligibility

For use by Health Care Practitioners only.

Wait times

3 Days

Referrals are responded to within 72 hours
View more information...

Online Self-Management Workshops

Online Healthy Living Canada self-management workshops for people living with ongoing health concerns.

Workshops offer a way to:

  • get back control of your life and do the things that matter
  • help you feel better and do more by getting relief from being tired or in pain, and other symptoms you may have
  • connect with others and share new ways to deal with your health condition
  • learn tips to manage your day-to-day activities 

Workshops include:

  • a 6 week, very interactive, online workshop (small groups of about 25 )
  • 2 of your peers leading the workshop
  • new lessons posted each week

You log on 2 to 3 times a week, whenever it’s convenient for you. You should spend at least 2 hours per week online.

Eligibility

You must:

  • be 18 or older
  • live in Canada
  • have a chronic health condition
  • have Internet access

Multiple Languages

Yes
View more information...

PADIS - Poison & Drug Information Service

Services may include:

  • emergency advice about poisonings
  • poison research, education, and prevention
  • drug information for healthcare providers
  • medication advice for the general public

For more information visit the Poison & Drug Information Service

Service language options

Languages other than English in which this service may be delivered.

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Parkinson Disease Helpline

Service offers:

  • information on community resources
  • supportive listening
  • information about Parkinson's for family physicians, nurses, healthcare providers, employers, students and the public

Service language options

Languages other than English in which this service may be delivered.

Multiple Languages

Yes
View more information...

Patient Relations Department

This service is where patients, family members, and the public may express complaints about the health services they receive through Alberta Health Services (AHS). It also receives suggestions, and compliments and acts as a resource for both patients and AHS staff and practitioners during the Patient Concerns Process. Staff and practitioners may be involved with:

  • receiving and acknowledging a complaint
  • obtaining information from the complainant about their complaint
  • explaining the patient concerns resolution process and identifying the next steps to the complainant
  • assisting with coordination and communication of the patient feedback process with the public, staff, practitioners and management
  • acting as an ongoing contact for the complainant, including updates to the patient concerns resolution process
  • documentation of the process and outcome of the complaint
  • the Patient Relations Department, led by the Patient Concerns Officer and the Executive Director of Patient Relations, is available to work with patients and AHS leaders to resolve a complaint until all possible avenues within AHS have been explored.

The following options are available for resolving a complaint:

Option 1

Discuss your concern with your care team. Because your care team knows you best, discussing your concern with them may resolve the issue right away.  You may also ask the manager of the program or service area for help.

Option 2

Contact the Patient Relations Department by telephone, fax or mail:

  • Telephone: 1-855-550-2555
  • Fax: 1-877-871-4340
  • Mail:
    Patient Concerns Officer and Executive Director, Patient Relations
    Mail Slot #57, 11111 Jasper Avenue
    Edmonton, Alberta  T5K 0L4
  • Online feedback form.

Once we hear from you, a Patient Relations Representative will be in touch with you by phone within three business days. This person will clarify the details of your concern, and staff will work with you to resolve the concern.

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.
View more information...

Policy & Forms Department

Supports services within Alberta Health Services (AHS) when developing policies and forms by:

  • identifying clinical, corporate and forms topics
  • assessing risk and prioritization
  • working in partnership with senior operational and strategic leads
  • facilitating a consistent and systematic approach to policy and forms development

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Population Health Status Assessment | 780-342-0282 (Edmonton)

Service hours

Leave a message, this line is monitored during normal business hours

View more information...

Population Health Status Assessment

The focus of the team of population health assessment analysts is on regular monitoring of and reporting on the health status of Alberta residents.

The building blocks for the picture of health status of people living in the province comes from Information about people including:

  • demographic data
  • vital statistics data
  • health utilization data (emergency department and hospital), survey data

The data enables us to identify areas where actions may be taken and/or policies implemented that would improve the overall health of the population.

For more information about Surveillance and Health Status Assessment visit our website.

Telephone

780-342-0282 (Edmonton)

Privacy Office | 1-877-476-9874

Service hours

Closed weekends and holidays

View more information...

Privacy Office

Responsible for:

  • investigating complaints of potential unauthorized access, use or disclosure of personal or health information.
  • processing formal requests for information under FOIP or corrections and amendments to health records under the HIA.

Telephone

1-877-476-9874

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Fees

Fees will be charged in accordance with the Freedom of Information & Protection of Privacy Act or by the facility for health information in accordance with the Health Information Act.
View more information...

Provincial Injury Prevention Program

Injury is the leading cause of death for Albertans ages 1 to 44.

This program provides leadership across Alberta Health Services (AHS) to identify, establish, and advance injury prevention priorities. Team members work together with AHS regional staff to ensure excellence in injury prevention programming across the province.

Priority areas are the three main causes of injury and death Alberta:

  • suicide
  • transportation-related 
  • fall-related 

Everyone plays a role in injury prevention and safety.

Find out what you can do at www.albertahealthservices.ca/injuryprevention.asp

QuitCore | 780-422-1350

Service hours

QuitCore is offered at various locations and at varying times across the province.  For a current listing please call 780-422-1350 or e-mail tru@albertahealthservices.ca

View more information...

QuitCore

QuitCore is a FREE group support program that provides Albertans (18+) with the tools and skills they need to stop using tobacco for good. Topics covered include:

  • quitting support techniques and aids
  • how to develop a quit plan that will work for you
  • strategies to deal with recovery symptoms
  • how to get your support person involved in the process
  • tips on stress management, healthy eating and physical activity
  • how to prevent a relapse
  • insights from QuitCore graduates

The program has six 90-minute sessions over a period of 6 to 9 weeks.

Telephone

780-422-1350

Eligibility

Individuals 18 years old or older, who wish to:

  • stop using tobacco
  • reduce their tobacco use
  • have recently stopped using tobacco and want to maintain the change

 

RAAPID | 1-800-282-9911 (RAAPID North), 1-800-661-1700 (RAAPID South)

Service hours

Available 24 a day, 7 days a week.
View more information...

RAAPID

 RAAPID works to:

  • facilitate critical and/or urgent consultations with a tertiary or regional care facility specialists
  • facilitate the right care at the right place, using real time capacity information
  • facilitate and coordinate the return of patients to a healthcare facility closest to their home community after an acute episode
  • record and archive all calls for future reference and quality assurance.

If you have questions please email us.

Information for health professional is available on our website

Telephone

1-800-282-9911 (RAAPID North), 1-800-661-1700 (RAAPID South)

Referral Needed

Yes
View more information...

Screen Test

Screen Test is a service of the Screening Programs department of Alberta Health Services which provides screening mammograms (breast x-rays) and information on breast health to the women of Alberta. Screen Test is a member of the Alberta Breast Cancer Screening Program (ABCSP).  Screen Test is accredited by the Canadian Association of Radiologists-Mammography Accreditation Program and the College of Physicians and Surgeons of Alberta.

In addition to Screen Test’s Edmonton and Calgary clinics, Screen Test also operates two mobile mammography units, providing services to over 110 communities each year.  These 53–foot trailers are “clinics on wheels” complete with a reception room, dressing rooms and an exam room. The mobile clinics are equipped with state of the art digital mammography equipment and all services are provided on board.

For more information about the Screen Test mobile program, when the trailer will be in your community, see the following Screening for Life website.

Referral Needed

A referral from a healthcare provider is needed for women age 40 to 49 years for the first appointment only. Women age 50 and over can self refer.

Referral form

Eligibility

Eligibility includes:

  • women 40 - 49 years should discuss the risks and benefits of screening mammography with their healthcare provider
  • women 50 - 74 years can self-refer and should plan to be screened every 2 years
  • women 75 years and over should speak with their healthcare provider about the risks and benefits for continued screening. Clients can continue to be screened every 2 years as desired and can call Screen Test directly to book an appointment

STI / HIV Information Line | 811 (24/7 STI and Health Advice)

Service hours

Available 24 a day, 7 days a week.
View more information...

STI / HIV Information Line

Service offers:

  • a free and confidential 24 hour information line about Human Immunodeficiency Virus and Sexually Transmitted Infections (HIV / STIs)

Telephone

811 (24/7 STI and Health Advice)

Service hours

Available 24 a day, 7 days a week.
View more information...

Teaching Sexual Health

Teachingsexualhealth.ca offers evidence-based sexual health information for teachers, educators and parents.


The teacher portal includes information, lesson plans and teaching strategies for teachers to increase their knowledge, comfort, and capacity to teach the human sexuality curriculum. The teacher portal is an Alberta Education authorized resource. Free online teacher workshops four times a year.

The parent portal provides parents with sexual health information for children birth up to 18 years of age. It has tips to increase communication between parents and children, links to reliable community agencies, and other information about sexual and reproductive health.  

Referral Needed

Yes
View more information...

Telehealth

Telehealth (often called videoconference) is a secure technology in healthcare facilities across Alberta that connects healthcare providers with patients in different locations. In a telehealth session, you can see, hear, and talk to your healthcare provider without travelling to where they are.

Telehealth’s experience supports clinical discussions for children, adults, seniors, and families. Patients, families, and health teams use telehealth for health-related services and education, from one-time health-related visits to ongoing follow-up.

The technology is flexible and supports many different clinical appointments including, but not limited to:

  • addiction and mental health
  • heart and stroke
  • chronic diseases like diabetes or arthritis
  • rehabilitation services
  • senior’s health

If you have questions about using Telehealth for healthcare in Alberta, please e-mail us. Please include the name of your home community, as it will help us respond to your email.

Service Hours

Monday: 7:00 am - 5:00 pm.
Tuesday: 7:00 am - 5:00 pm.
Wednesday: 7:00 am - 5:00 pm.
Thursday: 7:00 am - 5:00 pm.
Friday: 7:00 am - 5:00 pm.

Referral Needed

A specialist can request a Telehealth conference be set up for follow-up or a family doctor can request a new consultation.

Service hours

Closed between 12:00pm - 1:00pm for lunch.

View more information...

Tobacco Reduction: Tobacco Reduction Program

The Tobacco Reduction Program (TRP) is the provincial Alberta Health Services team responsible for supporting the implementation of the Government of Alberta’s tobacco reduction strategy: Creating Tobacco Free Futures: Alberta’s Strategy to Prevent and Reduce Tobacco Use 2012-2022. We provide evidence-informed leadership, guidance and support to collective efforts of community and provincial stakeholders to reduce tobacco use in Alberta, and ultimately reduce tobacco-related death and illness. These combined goals are shaped by the four strategic directions of the strategy:

  • Prevention - Prevent youth, young adults, pregnant women and at-risk populations from using tobacco, tobacco-like products, smokeless tobacco and other related products.
  • Protection - Protect Albertans from the harms of tobacco, tobacco-like products, smokeless tobacco and other related products.
  • Cessation - Expand comprehensive cessation initiatives.
  • Knowledge Exchange and Capacity Building - Support linkages between prevention, protection and cessation outcomes.

For further information see the AlbertaQuits website.

Telephone

780-422-1350

Service Hours

Monday: 8:15 am - 4:30 pm.
Tuesday: 8:15 am - 4:30 pm.
Wednesday: 8:15 am - 4:30 pm.
Thursday: 8:15 am - 4:30 pm.
Friday: 8:15 am - 4:30 pm.
View more information...

Weight Management Services

The following services support adults, children and their families working towards healthy lifestyle goals and weight management achieve their best health and well-being.

For more information see the following AHS web pages:

 

Service Hours

Monday: 8:00 am - 5:00 pm.
Tuesday: 8:00 am - 5:00 pm.
Wednesday: 8:00 am - 5:00 pm.
Thursday: 8:00 am - 5:00 pm.
Friday: 8:00 am - 5:00 pm.

Eligibility

Programs available for children and adults.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Weight Wise Adult Community Program

This program provides weight management education and support to patients and health care professionals.

Patient services include:

Healthcare professional services include:

Community services include:

Additional information:

Telephone

780-735-1078

Service Hours

Monday: 9:00 am - 4:00 pm.
Tuesday: 9:00 am - 4:00 pm.
Wednesday: 9:00 am - 4:00 pm.
Thursday: 9:00 am - 4:00 pm.
Friday: 9:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

14 Days

Depending on desired location for classes in Edmonton zone, there may be a waiting period of up to 14 days.
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