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Mental Health Help Line at Alberta Wide

The Alberta Health Services Mental Health Help Line is a 24 hour, 7 day a week, 365 days a year, confidential service that provides support, information and referrals to Albertans experiencing mental health concerns.

How to access this service

Call (toll free within Alberta) for mental health advice. You can also dial 811 and follow the prompts to speak to the Addiction and Mental Health team.

Service hours

Available 24 a day, 7 days a week.

Address


Alberta
T5K 2B6

Telephone

1-877-303-2642 (Toll free)

Website

Getting there

The map does not show the actual location of this Organization or Service.

 Other services

Multiple Languages

Yes
View more information...

Addiction and Mental Health - Virtual Opioid Dependency Program

Provides initiation and maintenance of Opioid Agonist Treatment (OAT) medications and Designated Narcotic Drugs to people with opioid use disorder and helps them access services they need to live healthy lives. Opioid Agonist Treatment medications (ie. methadone and Buprenorphine products) are provided in all locations, Patients are stabilized on medications under close medical supervision and evaluation of response to medication.
When they are properly prescribed and dispensed, a person on most of the OAT medication is able to function normally with no drowsiness and no withdrawal symptoms.
Services available may include:

  • ongoing support and monitoring (e.g. prescription management, medical follow up, urine testing, counselling and treatment planning)
  • health, safety and risk reduction teaching and management
  • source of information and expertise for community stakeholders on Opioid Agonist Treatment and the medications used
  • links to community pharmacists
  • links to other addictions treatment services
  • links to other social and health support systems
  • hepatitis and HIV screening

Services are voluntary and confidential.

For more information, visit our website

Looking for additional Addiction & Mental Health (AMH) services visit AMH Programs & Services.

Service Hours

Sunday: 8:00 am - 8:00 pm.
Monday: 8:00 am - 8:00 pm.
Tuesday: 8:00 am - 8:00 pm.
Wednesday: 8:00 am - 8:00 pm.
Thursday: 8:00 am - 8:00 pm.
Friday: 8:00 am - 8:00 pm.
Saturday: 8:00 am - 8:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Provides treatment for opioid use disorder by providing the following:

  • medication management
  • oral opioid agonist treatment (injectable medications available in ODP / NTS clinics only)
  • psychosocial support

Wait times

VODP offers Same day starts of opioid adjunct therapy with no wait time.

Fees

No Fee to attend the program.

Dispensing fees payable to patient's assigned pharmacy.

Staff will assist to apply for medication funding when needed / appropriate.



Fee Reductions

Client's Health and Benefit Plan or other prescription coverage, Alberta Works (if eligible).

Service hours

Available 24 a day, 7 days a week.
View more information...

Addiction Helpline

The service is staffed by a multidisciplinary team comprised of nurses, psychiatric nurses, social workers, occupational therapists, and psychologists. It operates 24 hour a day, seven days a week and is available to all Albertans.

Multiple Languages

Yes
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Advance Care Planning Goals of Care Designation

Advance care planning is a way to help you think about, talk about and document your wishes for health care. It is a process that can assist you in making health care decisions now and for the future.

To learn more visit our website

Additional Information:

Service language options

Languages other than English in which this service may be delivered.
View more information...

AHS Staff Portal

Provides access to:

  • AHS Staff Email Login
  • AHS Staff Directory
  • AHS Staff Scheduling
  • Employee & Family Assistance Program (EFAP)
  • e-People
  • Forms
  • iExpense
  • Insite (AHS Intranet)
  • IT Service Desk & Solution Centre
  • MyApps (Citrix Applications)
  • MyLearningLink
  • MySafetyNet
  • Password Resets
  • Physician & Family Support Program
  • Policies
  • Top Searches

Vist www.ahs.ca/staff

Multiple Languages

Yes
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Alberta Cervical Cancer Screening Program

Getting screened regularly, following up on abnormal Pap test results and getting the HPV (Human Papillomavirus) vaccine are the best way to prevent cervical cancer. Services include:

  • working with healthcare providers to support women, aged 25 to 69, in getting cervical cancer screening across the province.
  • offering additional testing in Pap test samples with minor cell changes (positive low-grade results), called reflex HPV testing, to help decide what follow-up is needed.
  • providing cervical cancer screening information and education to eligible women and healthcare providers.
  • sending screening invitations, result recalls and follow-up letters to eligible women.

For more information, visit our website.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Women and people with a cervix, aged 25 to 69, who live in Alberta are eligible for regular cervical cancer screening using Pap tests every 3 years unless your healthcare provider tells you otherwise. Talk to your healthcare provider about what’s right for you.

If you're between the ages of 25 and 69, you're automatically included in the program. If you haven't already had a Pap test in Alberta, the Alberta Cervical Cancer Screening Program (ACCSP) will send you a letter inviting you to get screened.
Optional screening is available from age 21 to 24 based on informed patient choice.

Multiple Languages

Yes
View more information...

Alberta Colorectal Cancer Screening Program

Getting screened regularly is the best way to find colorectal cancer early when treatment is more effective.

Services include:

  • working with healthcare providers to support Albertans aged 50 to 74 in getting colorectal cancer screening across the province.
  • providing colorectal cancer screening information and education to eligible Albertans and healthcare providers.
  • providing eligible Albertans aged 50 to 74 the option to order a free FIT kit online or by phone and have it mailed to their home.
  • sending FIT result letters to eligible individuals.

For more information, visit our website.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Based on Albertan and Canadian recommendations (guidelines):
Individuals, aged 50 to74, who live in Alberta and have no symptoms and no family history in a first degree relative are eligible for regular colorectal cancer screening using FIT every year. Adults with an abnormal result (FIT positive) are recommended to have follow-up testing using a specialized test called a colonoscopy.
Individuals with a higher chance (increased risk) of developing colorectal cancer (personal / family history of colorectal cancer or pre-cancerous polyps in an immediate family member) should be screened regularly using a colonoscopy. In these cases, screening colonoscopies may begin at age 40. Screening using FIT is not recommended for these individuals.
Talk to your healthcare provider about which test is right for you.

Service hours

Closed weekends and holidays

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Alberta Health Services (AHS) Privacy Office

AHS is subject to Alberta’s Freedom of Information and Protection of Privacy Act (FOIP) and Health Information Act (HIA) legislation and must protect your personal and health information and when applicable may investigate privacy incidents involving your personal information or your health information.

Personal Information includes, but is not limited to, employee demographics, benefits, payroll, employment and education history and unique identifiers (e.g. SIN, driver’s license, employee ID).

Health Information includes, but is not limited to, patient name, DOB, PHN, ULI, healthcare provider, diagnostic and treatment information.

AHS’s Privacy Office is responsible for processing information requests under FOIP, answering general privacy related questions under FOIP and HIA, and when applicable, investigating suspected and confirmed privacy breaches involving AHS’s facilities and employees as it relates to your personal information or health information.

The following queries are not handled by the AHS Privacy Office:

  • requests from former / current employees for personal information - call HR Contact Centre
  • requests for health information regarding an AHS program or service - contact the service area directly or call the health information management department at the facility.
  • requests for name / address change, update first with Alberta Health Care Insurance Plan. You are encouraged to validate your information when you seek a health care service to ensure that all systems are up to date.

Telephone

1-877-476-9874

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Fees

Fees will be charged in accordance with the Freedom of Information and Protection of Privacy Act or by the facility for health information in accordance with the Health Information Act.

View more information...

Alberta Health Services eSIM Provincial Simulation Program

eSIM (educate, Simulate, Innovate, Motivate) uses simulation to generate knowledge, improve individual and team competencies, as well as, system performance. In simulation, clinical events are recreated to engage individuals, teams, systems and communities in an interactive, immersive and meaningful “real-world” experience, often through self-reflection and guided facilitation.

eSIM's team of simulation consultants, technologists, and assistants support multiple simulation centres and satellite simulation spaces provincially. Our program also has the unique ability to reach remote areas of the province via mobile simulation and an innovative virtually facilitated simulation program.

For more information about eSIM visit our website.

Eligibility

This service is provided to Alberta Health Services staff and partners.

Fees

There are no fees for service provided to Alberta Health Services staff, physicians, or volunteers. Fees are charged to agencies external to Alberta Health Services seeking the support of the Provincial Simulation Program.

Multiple Languages

Yes
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Alberta Kidney Care

Renal Services is comprised of two programs, the Alberta Kidney Care - North (AKC) and the Alberta Kidney Care - South (AKC-S).

Services include:

  • peritoneal dialysis
  • hemodialysis
  • home, night-time, and self-care hemodialysis
  • clinics that diagnose and treat kidney disease

For more information visit our website.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Appointments will be over zoom or telephone.

Multiple Languages

Yes
View more information...

Alberta Lung Cancer Screening Program

Lung cancer screening is done by a low-dose CT scan at an AHS site.

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Service targeted to Individuals aged 50 to 74 years old AND who smoke cigarettes or have quit after smoking for many years.

Service hours

Hours of operation vary.

Multiple Languages

Yes
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Alberta Newborn Screening Program

Healthcare providers work with parents to screen for certain treatable conditions (metabolic, endocrine, cystic fibrosis, sickle cell disease, severe combined immunodeficiency and spinal muscular atrophy).

  • newborn blood spot screening helps your doctor or midwife find conditions that can be treated early to prevent health problems, improve your baby's health and may even save your baby's life. It’s the best way to tell if your baby is at risk of having a certain treatable condition that you, your doctor or your midwife might not know about
  • it’s best to have the newborn blood spot screen completed at the hospital when your baby is between 24 and 72 hours old, before your baby goes home. If it is not completed at the hospital, it will be completed at a home visit, clinic visit or at a lab in your community
  • your doctor or midwife will have results by the time your baby is two weeks old

For more information visit our website.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Babies born in Alberta

Service hours

The toll-free phone line is available 24 / 7 to leave a message. Clinicians will monitor the voicemail 8:00 AM to 4:15 PM Monday through Friday, excluding statutory holidays. 

Multiple Languages

Yes
View more information...

Alberta Virtual Chronic Pain Program

For patients looking to better understand their pain, connect with others living with pain, and seeking strategies on managing pain beyond the use of medications. An interactive program led by health providers with peer support incorporated throughout, as well as post-completion follow-up for up to 1 year. This program offers:

  • a 1-hour session each week for 6 weeks (virtual group education and self-management program)
  • highly encouraged 1-hour peer support group sessions each week
  • opportunity to connect with others living with pain

This program doesn’t offer:

  • diagnosis
  • medical intervention
  • one on one care
  • prescription advice or renewals

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

This program is for residents of Alberta, 18 years or older. They must:

  • be comfortable understanding English or have someone to help
  • have access to the internet
  • have access to a quiet and safe space

AlbertaQuits Helpline | 1-866-710-QUIT (7848)

Service hours

Outside these hours callers will receive general support from information and referral staff.

Multiple Languages

Yes
View more information...

AlbertaQuits Helpline

A free, confidential telephone counselling service for smokers and spit tobacco users.

Calls are answered by a trained cessation counsellor who can:

  • help you develop a quit plan
  • offer information and support or refer you to services in your community

If you are looking for help for other addictions or mental health concerns call the Addiction and Mental Health Helpline at 1-866-332-2322.

Telephone

1-866-710-QUIT (7848)

Service Hours

Sunday: 8:00 am - 8:00 pm.
Monday: 8:00 am - 8:00 pm.
Tuesday: 8:00 am - 8:00 pm.
Wednesday: 8:00 am - 8:00 pm.
Thursday: 8:00 am - 8:00 pm.
Friday: 8:00 am - 8:00 pm.
Saturday: 8:00 am - 8:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

AlbertaQuits Online

Preparing to quit is the most important thing you can do on your quit smoking journey - AlbertaQuits can help!

AlbertaQuits will help you get ready to stop smoking. It’s all about finding the right information at the right time. You’ll learn what to expect and how to prepare for road blocks on your journey to successful quitting.

Service language options

Languages other than English in which this service may be delivered.

Better Choices, Better Health® | 1-844-527-1160 (Calgary Zone Registration), 1-866-795-9709 (South Zone Registration), 1-877-314-6997 (Central Zone Registration), 1-877-349-5711 (North Zone Registration), 825-404-7460, press 3 (Edmonton Zone Registration)

Referral Needed

Yes

Multiple Languages

Yes
View more information...

Better Choices, Better Health®

These free six-week group workshops are for Albertans 18 years and older who have or support someone with a long-term (chronic) health condition. Workshops are available in person and online.

Workshops are led by people who have experience with a long-term health condition of their own. Together, participants and leaders learn from each other by sharing their experiences and exploring possible solutions.

Learn More and Discuss:

  • managing symptoms like pain, fatigue, stress
  • talking to loved ones, health team & workplace about your health and needs
  • dealing with difficult feelings
  • ways to eat healthy and stay active
  • tools for problem-solving & setting realistic plans

BCBH®-Chronic Pain: If chronic pain is your main concern, this worshop may be right for you. Learn about the topics above, as well as:

  • pacing yourself
  • treatments for chronic pain
  • Moving Easy Program (gentle exercise program)

If you are interested in becoming a volunteer for the program, please contact your local zone coordinator (see Contact Details section).

To register or learn more, visit the website.

Telephone

1-844-527-1160 (Calgary Zone Registration), 1-866-795-9709 (South Zone Registration), 1-877-314-6997 (Central Zone Registration), 1-877-349-5711 (North Zone Registration), 825-404-7460, press 3 (Edmonton Zone Registration)

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

The Chronic Pain Self-Management Program is only available in English.

The Calgary Zone - Chronic Disease Self-Management Program is offered in simple Chinese, Punjabi and Tagalog in addition to English.

Referral Needed

Participants can self-register or be referred by a healthcare provider.

Eligibility

Adults 18 years and older who have or support someone with a chronic condition.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Catch a Break Program

Catch a Break is a prevention program offered by Alberta Health Services through Health Link, and Bone and Joint Health Strategic Clinical Network. Patients who have had a fracture that could be associated with osteoporosis are identified, based on information from emergency departments and cast clinics. Patients who are 50 years of age and older who have had a recent bone fracture receive information in the mail about bone health and osteoporosis. Health Link staff will then follow up with a phone call to encourage individuals to talk to their doctors about their bone health to determine if underlying bone weakness may have contributed to the individual’s fracture. An additional follow-up call is scheduled for 12 months. The goal of the program is to help Albertans prevent future bone fractures caused by bone weakness that may be related to osteoporosis.

Service Hours

Monday: 9:00 am - 6:00 pm.
Tuesday: 9:00 am - 6:00 pm.
Wednesday: 9:00 am - 6:00 pm.
Thursday: 9:00 am - 6:00 pm.
Friday: 9:00 am - 6:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Adults age 50 years and over who have recently had a bone fracture.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Multiple Languages

Yes
View more information...

Chronic Disease Prevention and Harm Reduction

Staff work with partner in AHS, the Goverrnment of Alberta and the community to meet the needs of populations experiencing inequities.

Service language options

Languages other than English in which this service may be delivered.

Clinical Ethics Service | 1-855-943-2821 (Provincial Intake Line), 403-943-2821 (Calgary)

Service hours

Office is closed on statutory holidays.

Multiple Languages

Yes
View more information...

Clinical Ethics Service

Offers support to make hard choices about healthcare when people's beliefs and values are in conflict. This provincial-wide service is for patients, their families, healthcare providers, and administrators. Examples include when patients and family members have a hard decision to make about treatment or healthcare providers must deal with a situation that causes moral distress.
The service offers a confidential consult, which may include:

  • simple talks
  • guided talks with teams
  • help making decisions
  • help with complex situations and ethical challenges
  • organizational ethics

Telephone

1-855-943-2821 (Provincial Intake Line), 403-943-2821 (Calgary)

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Available 24 a day, 7 days a week.
View more information...

Communications

Responds to all media requests and public inquiries and supports all departments in Alberta Health Services (AHS) by offering:

  • media relations
  • strategic communications
  • innovation and technology support
  • web, Intranet, and production services
  • employee engagement
  • marketing and creative services
  • publications and reports

Service hours

Available 24 a day, 7 days a week.

Wait Times

Yes

Multiple Languages

Yes
View more information...

COVID-19 Information

Helping protect you and your loved ones against COVID-19. Learn how to stay healthy and safe. Have a question about COVID-19?

  • Caring for yourself or a loved one
  • Contact tracing & close contacts
  • Health service changes
  • Isolation
  • Parenting concerns
  • Patients & residents family support & visitation
  • Public health measures
  • Symptoms
  • Testing
  • Vaccine - appointment booking online / by phone / with participating pharmacies
  • Variants

To get up-to-date information, visit ahs.ca/COVID-19.

Resources are available in other languages.

Telephone

811

Service language options

Languages other than English in which this service may be delivered.

Wait times

Health Link 811 is currently experiencing very high call volumes due to COVID-19.

If you are having difficulty getting through, please try again later.

Service hours

Closed on Statutory Holidays. 

Multiple Languages

Yes
View more information...

Dementia Advice

Dementia Advice provides support for people living with dementia and their caregivers, including tele-triage, health advice, and available resources. A Health Link nurse assesses clients needs and provides advice for immediate concerns. When needed, clients are referred to a specialized dementia nurse for additional advice.

Specific services include:

  • short term psychosocial support
  • dementia related education
  • facilitates linkages to community resources
  • referrals to services such as Alzheimer Society and Home Care

Telephone

811

Service Hours

Monday: 8:00 am - 8:15 pm.
Tuesday: 8:00 am - 8:15 pm.
Wednesday: 8:00 am - 8:15 pm.
Thursday: 8:00 am - 8:15 pm.
Friday: 8:00 am - 8:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Translation service is available in 240 languages upon request.

Do Bugs Need Drugs? | 780-342-0262 (Edmonton)

Multiple Languages

Yes
View more information...

Do Bugs Need Drugs?

Provides education, print materials, and web-based resources for healthcare providers, children, parents, schools, daycares, seniors groups, workplaces, and the public.

The main messages of the program are:

  1. Handwashing is the best way to stop infections from spreading.
  2. Bacteria and viruses are different. Both can cause respiratory infections, but antibiotics don't work against viruses like colds and influenza.
  3. Antibiotic resistance is a problem. Use antibiotics wisely to prevent bacteria from becoming resistant to antibiotics.

Resources:

  • workshops for healthcare professionals and students
  • employee group education sessions
  • authorized resources for Alberta teachers
  • teaching kit for Grade 2 students
  • teaching kit for child care children and staff
  • teaching kit for assisted living centres
  • posters
  • handwashing signs and stickers
  • handwashing posters available in Blackfoot, Cree, Dënesųłı̨né, French, Saulteaux, and Stoney Nakoda
  • pamphlets
  • Guide to Wise Use of Antibiotics (20-page guide for respiratory infections) available in Arabic, Blackfoot, simplified Chinese, traditional Chinese, Cree, Dënesųłı̨né, French, Korean, Persian, Punjabi, Somali, Spanish, Stoney Nakoda, Tagalog, Tigrinya, Urdu and Vietnamese
  • Healthy Hands at Work: Employer Handbook (20 pages) and Worker Handbook (12 pages) about preventing infections in the workplace and hand hygiene and cleaning/disinfecting products

Telephone

780-342-0262 (Edmonton)

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Multiple Languages

Yes
View more information...

Emergency Medical Services - Inter-facility Transport

Provide medical services and transport for inpatients who need transportation and medical care.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Must be an inpatient under the care of a physician.

Fees

If EMS is requested to transport to or from appointments that are not at approved facilities, a bill is sent to the patient. No fees are charged for inpatients who are moved between approved facilities.

Emergency Medical Services - Patient Concerns and Commendations | 403-529-8944 (South Zone), 403-955-9608 (Calgary Zone), 780-342-1172 (Edmonton Zone), 780-513-5280 (North Zone), 780-608-8589 (Central Zone)

Multiple Languages

Yes
View more information...

Emergency Medical Services - Patient Concerns and Commendations

Call if you have questions, concerns, or commendations about Emergency Medical Services (EMS).

For other questions:

Telephone

403-529-8944 (South Zone), 403-955-9608 (Calgary Zone), 780-342-1172 (Edmonton Zone), 780-513-5280 (North Zone), 780-608-8589 (Central Zone)

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Emergency Medical Services Palliative and End of Life Care Assess Treat and Refer Program

This service is for both adults and pediatrics, the only difference between the 2 is peds has a Specialized Treatment Protocol (SPT) that can be accessed by the front line paramedics in the home as well a dispatch Location Of Interest (LOI) form. This service links primary and palliative care resources in the community to collaboratively manage patients in a symptom crisis.

The program may be initiated by paramedics, who arrive in the home after a 911 call from the patient or family, or by a clinician, who has assessed the patient (in the home or over the phone) and determines additional support is needed on an urgent basis.

Over 50% of patients having a crisis related to their life limiting illness are recognized through routine 911 call and front line paramedics assess the patient to be appropriate for the program and will attempt to make contact with the patient's home/palliative care team. If these teams are unavailable the paramedic will contact the 24/7 on call palliative physician through RAAPID. If all of the above teams are not available the paramedics can call On-line Medical Consultation (OLMC), a 24/7 ED physician available to all front line paramedics.

The program brings an interdisciplinary team directly to the patient. The frontline paramedic crew and the clinician work together, with the patient and the patient’s family, to provide care that aligns with the patient's wishes and Goals of Care Designation (GCD). They also have access to an on-call physician to determine the best treatment.

If possible, and at the patient’s wishes they will be supported to remain in their home. However, paramedics will provide transport to the emergency department, if desired or required.

For further information see our website.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

This program is for both adults and pediatric patients who are getting palliative and end-of-life care at home, and in supported living sites supported by home care and/or other healthcare professionals. Treatments may be for the following palliative symptoms:

  • pain that gets worse
  • breathing problems
  • delirium (confusion)
  • nausea or vomiting
  • bleeding

Fees

The Government of Alberta provides funding to provide emergency medical services (EMS) to Albertans. Patients receiving palliative and end of life care are encouraged to apply for Palliative Coverage (administered by Alberta Blue Cross) so this paramedic service is covered.



Fee Reductions

Patients are encouraged to apply for Palliative Coverage with Alberta Health (administered by Alberta Blue Cross), so services are covered.

Multiple Languages

Yes
View more information...

Environmental Public Health Program

Services we offer:

  • regulating public places like restaurants, daycares, swimming pools, work camps, long-term care facilities and nursing homes, playgrounds, special events, and esthetic services (e.g., tattoo studios, manicures, pedicures, facials, hair styling)
  • inspecting rental housing and accommodations to ensure they meet minimum health standards
  • inspecting tobacco and vaping retailers
  • investigating illnesses and disease outbreaks
  • education on topics including food safety, pool operation and child care health and safety
  • public health information and consultation to businesses and the public
  • providing water quality sampling supplies and consultation for public and private drinking water systems, public swimming pools, and beaches
  • plan reviews, grant approvals, and issues permits and licenses for new businesses and special events that fall under Alberta's Public Health Act
  • reviews and makes recommendations to approving authorities regarding proposed land use developments (e.g., intensive livestock operations, industrial plants, or developments on contaminated sites)

Submit an online complaint or request, or contact us. For more information visit the Environmental Public Health website.

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Multiple Languages

Yes
View more information...

Finance Department - Accounts Payable

Responsible to:

  • confirm that goods or services have been received and that invoice amounts are accurate
  • pay invoices
  • process all Alberta Health Services (AHS) employee expenses
  • make sure invoices and expense claims from vendors and AHS employees are complete and accurate

Related Services:

Service Hours

Monday: 7:45 am - 4:00 pm.
Tuesday: 7:45 am - 4:00 pm.
Wednesday: 7:45 am - 4:00 pm.
Thursday: 7:45 am - 4:00 pm.
Friday: 7:45 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Multiple Languages

Yes
View more information...

Financial Shared Services - Billing Cash and Collections

Billing performed includes inpatient, outpatient, ambulance, and other medical and nonmedical services. Cash handling includes such as bank account set up and deposit functions and floats.

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Multiple Languages

Yes
View more information...

Find A Doctor

Not sure how to find a family doctor? There are 3 ways to help connect you with a family doctor.

For more information on how to access these options, visit Find a Doctor.

Telephone

811

Service language options

Languages other than English in which this service may be delivered.

Service hours

Call the clinic for program dates/times and details on how to register.

Wait Times

Yes

Multiple Languages

Yes
View more information...

GLA:D Canada in Alberta

GLA:D® is an eight-week program offered in a group setting with other Albertans living with osteoarthritis (OA). There are two education sessions followed by 12 supervised exercise sessions (twice / week).

The program is designed to teach Albertans about OA with an aim to reduce symptoms through a targeted exercises program. The program roll-out is led by the Bone and Joint Health Strategic Clinical Network (BJH SCN).

More information can be found by visiting the BJH SCN website, the GLA:D® Canada website or by viewing the GLA:D® Canada overview video.

Some service locations may be offered by a contracted service provider and may have a cost for the service. Call the specific service location for more information regarding cost and specific program details.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Patients must have a confirmed diagnosis of osteoarthritis in their knee(s) / hip(s).

A trained GLA:D® provider can also provide this diagnosis. An x-ray is not required.

Wait times

There may be a waiting period at the GLA:D® clinic you would prefer to attend. Contact the individual clinic for more information on registration.

An estimated wait time will be provided at the time of registration.

Fees

Fees may apply at specific locations. Call specific location for information.

Multiple Languages

Yes
View more information...

Health Advisory Councils

Enhances and develops partnerships between communities and Alberta Health Services (AHS). Each council is geographically-based with 10 to 15 volunteer members that are committed to their communities and the healthcare system.

Health Advisory Council members:

  • give feedback about what is working well in the healthcare system and suggest areas to improve
  • talk to people in communities about what is being said about healthcare services in their area
  • think about quality and safety reports from AHS and find issues or trends in certain areas
  • give feedback to AHS about healthcare services and delivery

Service language options

Languages other than English in which this service may be delivered.

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Health Information - Access and Disclosure

In accordance with Alberta's Health Information Act, this is a service which enables the release of individually identifiable health information with or without the consent of an individual.

For health information, please contact the hospital or health care centre where you received treatment.

For detailed instructions, frequently asked questions and forms, please visit Access & Disclosure | Alberta Health Services.

Telephone

1-855-312-2265

Service language options

Languages other than English in which this service may be delivered.

Fees

A basic fee of $25.00 is applied to all requests which includes up to 20 pages depending on record format i.e. paper, electronic or microfilm record. Each additional page costs from .25 to .50 cents per page. Additional costs may apply. Fees are applied in accordance with the Health Information Act.



Fee Reductions

If you are unable to pay the fee, please submit evidence of financial hardship.

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Health Link 811

Health Link provides a number of clinical services including tele-triage and health advice, navigation services and online content support for all Albertans by calling 811 or by using one of its companion web products, MyHealth.Alberta.ca or InformAlberta.ca. The specific services include:

  • Symptom-based nurse triage and health information
  • Covid-19 Vaccine Booking
  • System navigation
  • Dementia Advice Service
  • Catch-A-Break Osteoporosis screening
  • AlbertaQuits Tobacco Helpline
  • Addictions information and referral
  • Central Access to specialized services
  • Information on Human Immunodeficiency Virus and Sexually Transmitted Infections (HIV / STIs).
  • Referrals to clinical services including and Dietitian Services and Rehab Advice Line

Telephone

811

Service language options

Languages other than English in which this service may be delivered.

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Health Link Dietitian Service

Health Link dietitians can help determine if the patient needs further assessment or nutrition care from a dietitian. If the patient needs additional support, the Health Link dietitian can:

  • Provide information about group nutrition workshop and classes that are facilitated by AHS dietitians. See Find Workshops & Classes for more information
  • Refer the patient to an outpatient dietitian service. To find out how to access a dietitian in your area, visit ahs.ca/Nutrition.

Examples of nutrition-related topics include:

  • Healthy eating
  • Pregnancy
  • Breastfeeding or infant formula
  • Feeding your toddler or young child
  • Health conditions such as: Diabetes, high cholesterol, high triglycerides, kidney disease, celiac disease, irritable bowel disease, irritable bowel syndrome, pancreatitis, cancer, obesity, malnutrition, long-COVID-19
  • Eating after discharge from hospital
  • Eating after surgery
  • Weight gain or loss
  • Digestive symptoms such as: Heart burn, constipation, diarrhea, or vomiting
  • Nutrition supplements to provide extra protein and calories
  • Vitamin and mineral supplements
  • Food allergies
  • Other

Telephone

811

Service language options

Languages other than English in which this service may be delivered.

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Healthier Together

The website connects Albertans to useful resources and strategies they can use right now to reduce the risk of cancer, or detect cancer earlier.

Provides the following:

  • prevention
  • education
  • health promotion
  • cancer screening
  • cancer prevention

For more information, visit our website.

Service language options

Languages other than English in which this service may be delivered.

Healthy Schools | 403-943-1873 (Calgary)

View more information...

Healthy Schools

Develops partnerships with stakeholders to affect policy change, leverage resources, increase capacity, and plan programs in Alberta to improve the health of youth. A comprehensive school health approach is used, which includes these initiatives:

  • Health promotion facilitators partner with school authorities across the province to promote healthy eating, being active, and positive mental health among students
  • The comprehensive school health initiative looks at school health in Alberta by understanding the state of health in schools, supporting consistent messages and resources related to school health, and creating partnerships with internal and external stakeholders

Telephone

403-943-1873 (Calgary)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Eligibility

Youth between the ages of 6 and 18 years.

Multiple Languages

Yes
View more information...

Heart Safe Community - Public Access to Defibrillation

The PAD Program promotes Heart Safe Communities in Alberta by; encouraging Automated External Defibrillators (AEDs) in public areas; recognizing sudden cardiac arrest, the importance of early Cardio-Pulmonary Resuscitation (CPR) and the use of AEDs.

The website provides a place for people and organizations to learn about AEDs and register them in the provincial database.

Services include:

  • a free provincial database to register AEDs (includes location and who maintains)
  • email notifications for battery or pad expiry dates
  • monthly AED Inspection reminders
  • provides information and support on the topics of Cardiac Arrest, CPR, AED's and more
  • lets 911 EMS dispatchers know where AEDs are located

Telephone

1-866-786-1440

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Anyone with an AED device may register their AED for tracking and monitoring of expiry dates / device location with linkage to the provincial 911 EMS Dispatch.

Referral Needed

Yes

Multiple Languages

Yes
View more information...

Indigenous Wellness Core

The Indigenous Wellness Core (IWC) delivers health services for First Nations, Métis and Inuit peoples in Alberta. The IWC works with Indigenous peoples, communities and other partners to provide services to Indigenous patients that honour their culture, beliefs and identities.

Our work is guided by five important areas:

  • Caring for our patients with respect and dignity
  • Improving access to health services
  • Treating people as unique individuals
  • Managing addictions and mental health
  • Staying up to date on the health of Indigenous Albertans

We do this by connecting with Indigenous communities, leaders, decision-makers, and most importantly, our patients. In addition, we are guided by the advice of our Wisdom Council, a group of First Nations, Métis and Inuit Albertans who first came together in September 2012. Their goal is to help ensure that all Indigenous Albertans receive the best possible health care.

For more detailed information, contact the Indigenous Health Program in your zone:

Service Hours

Monday: 8:00 am - 5:00 pm.
Tuesday: 8:00 am - 6:00 pm.
Wednesday: 8:00 am - 6:00 pm.
Thursday: 8:00 am - 5:00 pm.
Friday: 8:00 am - 5:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Can self-refer or be referred by family or friends.

Eligibility

Any person that is First Nations (Status and Non-Status), Métis, or Inuit, and their families.

Individual Tobacco Counselling | 1-866-332-232 (Addiction and Mental Health Helpline)

View more information...

Individual Tobacco Counselling

Visit or call your local pharmacy or family doctor to find out if they provide these services. There are also a number of certified tobacco educators across the province that provide individual and group smoking cessation counselling. Call the AlbertaQuits Helpline to find a counsellor near you.

If you are looking for help for other addictions or mental health concerns call the Addiction and Mental Health Helpline.

Telephone

1-866-332-232 (Addiction and Mental Health Helpline)

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Interpretation & Translation Services

On-demand over-the-phone professional medical interpretation is provided by a contracted vendor and is available 24/7 in 240 languages across all AHS sites and programs.

Video Remote Interpretation (VRI) is an additional mode of in-person interpretation available in many locations across the province.

Service language options

Languages other than English in which this service may be delivered.

240 languages are available.

Medical Assistance in Dying | 811 (Health Link)

Service hours

The Medical Assistance in Dying Care Coordination Team is available during business hours on Monday – Friday. Emails are monitored each weekday.

Contact 811, 24 hours a day 7 days a week, if you would like to speak to someone on MAID and be referred to the Care Coordination Team.

View more information...

Medical Assistance in Dying

Alberta Health Services has developed a MAID Care Coordination Service to act as a single point of contact for patients, families and health care providers.
MAID is not an urgent service and the process can take varying lengths of time depending on your circumstance. To qualify for this service, you must meet all the eligibility criteria set out by federal law.

For further information:

Telephone

811 (Health Link)
View more information...

Mental Health Capacity Building in Schools Initiative

MHCB (Mental Health Capacity Building) is funded and led by AHS but contracted to school divisions and organizations to provide the services.

Through year round, group programming, based on research and best practice, MHCB promotes mental, emotional, and social well-being, and protects against negative outcomes by building resilience through skill development.
Some examples of universal programming include:

  • AHS Mental Health Kits
  • Second Step
  • Kimochis
  • Mind Up
  • Mental Health Literacy/Go To Educator
  • Mindful Schools

This service is provided by Alberta Health Services and Alberta Health Services contracted service providers.

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Mental Health Help Line | 1-877-303-2642 (Toll free)

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Mental Health Help Line

The line is staffed by a multidisciplinary team comprised of nurses, psychiatric nurses, social workers, occupational therapists, and psychologists.
The service provides:

  • crisis support
  • mental health or addiction screening and assessment over the phone
  • general information about a mental health or addiction topic
  • information about local service options for addiction or mental health and how to access them
  • strategies people can use at home to support their emotional well-being

Telephone

1-877-303-2642 (Toll free)

Service language options

Languages other than English in which this service may be delivered.
View more information...

Mouth Care Training for Care Providers

Anyone looking after an adult who is unable to keep their mouth clean and healthy can access educational resources.

Find information related to:

  • understanding mouth health and healthy aging
  • selecting dental products
  • caring for natural teeth
  • caring for dentures
  • handling challenging behaviours
  • knowing the difference between a healthy and unhealthy mouth

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

MyAHS Connect Proxy Access

MyAHS Connect also allows you to make appointments online. Talk to your healthcare provider for more information. If your child is younger than 12 years old, you can apply for proxy access to their MyAHS Connect account at any time. Visit MyAHS Connect Proxy Access for more information.

Note: If your child is older than 12, proxy access is likely to be granted only if your child has complex or special healthcare needs*.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Closed Saturday, Sunday, and Statutory holidays.

View more information...

MyHealth Records

MyHealth Records is an online tool that lets Albertans 14 years of age or older see some of their health information from Alberta Netcare, the provincial electronic health record.

Creating a MyHealth Record account lets you:

  • access your COVID-19 test results, as well as results for your child, as soon as they're ready
  • see medicines you received from community pharmacies
  • see most immunizations you received in Alberta
  • see common lab test results
  • keep journals to track your mood, sleep, weight and fitness goals
  • upload and track information from your personal health devices, including blood pressure monitors, blood glucose meters, and fitness trackers that are supported by My Personal Records
  • print out reports to share with your healthcare providers
  • share your record with someone you trust
  • safely exchange messages with your healthcare providers, provided they are using the same messaging tool
  • add and store other personal health information

Getting Started

Create your MyHealth Records account in 2 steps.

  • Get a Alberta.ca Account
  • Create your MyHealth Records account

COVID-19 Vaccine Record

Use the express system to access your card-sized vaccine record without an account

Get your vaccine card

Learn more, visit MyHealthRecords on MyHealth.Alberta.ca.

Service Hours

Monday: 8:15 am - 4:30 pm.
Tuesday: 8:15 am - 4:30 pm.
Wednesday: 8:15 am - 4:30 pm.
Thursday: 8:15 am - 4:30 pm.
Friday: 8:15 am - 4:30 pm.

Service hours

Available 24 a day, 7 days a week.
View more information...

MyHealth.Alberta.ca

Built by the Alberta Gove​rnment and Alberta Health Services to give Albertans one place to go for health information they can trust. Healthcare experts across the province make sure the information is correct, up to date, and written for people who live in Alberta.

MyHealth.Alberta.ca is home to valuable, easy-to-understand health information and tools made for Albertans, including information about:

  • health conditions
  • healthy living
  • medications
  • tests and treatments

There are also:

  • educational videos
  • symptom checkers
  • emergency phone numbers
  • a healthcare locator (e.g., a family doctor near you)

Learn more, visit MyHealth.Alberta.ca.

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Nutrition Myths and Cancer

A Registered Dietitian helps cancer patients and their families navigate through diet information available from sources such as the internet, media, friends and family.
This class compliments the Power of Nutrition During Cancer Treatment class via Zoom.

Service language options

Languages other than English in which this service may be delivered.

Opioid Use Disorder - Telephone Consultation | 403-944-4488 (RAAPID South), 780-735-0811 (RAAPID North)

Multiple Languages

Yes
View more information...

Opioid Use Disorder - Telephone Consultation

Opioid dependence is a growing clinical and public health problem throughout Canada, including our province. Practitioners managing persons with opioid use disorder, where there are no in-house supports for opioid use disorder (OUD) management now have access to expert consultation with an opioid use disorder physician specialist over the phone.

This telephone consult service is for primary care physicians and prescribers seeking advice regarding:

  • initiating and managing opioid agonist therapy
  • prescribing drugs like buprenorphine / naloxone, methadone or naloxone
  • treating patients with existing opioid use disorder
  • managing opioid withdrawal and consideration of opioid agonist therapy

This consult service will not provide advice on pain management using opioids or alternatives.

Primary care providers wanting to consult a pain management specialist may benefit from resources listed by the Calgary Pain Management Centre.

Telephone

403-944-4488 (RAAPID South), 780-735-0811 (RAAPID North)

Service Hours

Sunday: 8:00 am - 8:00 pm.
Monday: 8:00 am - 8:00 pm.
Tuesday: 8:00 am - 8:00 pm.
Wednesday: 8:00 am - 8:00 pm.
Thursday: 8:00 am - 8:00 pm.
Friday: 8:00 am - 8:00 pm.
Saturday: 8:00 am - 8:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Multiple Languages

Yes
View more information...

Outpatient COVID Treatment Program

This outpatient service prevents hospitalization and adverse outcomes of mild to moderate COVID infection in at risk populations, including:

  • transplant recipients
  • people who are immunocompromised
  • people living in Long Term Care facilities

Treatments include:

  • Paxlovid
  • Remdesevir

Patients will receive treatment in the zone they live in, travel may be required.

Telephone

1-844-343-0971

Service Hours

Sunday: 8:00 am - 10:00 pm.
Monday: 8:00 am - 10:00 pm.
Tuesday: 8:00 am - 10:00 pm.
Wednesday: 8:00 am - 10:00 pm.
Thursday: 8:00 am - 10:00 pm.
Friday: 8:00 am - 10:00 pm.
Saturday: 8:00 am - 10:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

The service is available to Alberta residents 18 and over who have had a mild to moderate COVID infection.

Parking Services | 1-855-535-1100

Multiple Languages

Yes
View more information...

Parking Services

Provides pay parking services at a variety of lots at each site. Please contact the individual site office for detailed information.

Free visitor parking is available at all rural hospitals.

For more information about parking maps, paying a ticket or appealing a ticket visit the website.

Telephone

1-855-535-1100

Service language options

Languages other than English in which this service may be delivered.

Multiple Languages

Yes
View more information...

Patient Relations Department

This service is where patients, family members, and the public may express complaints about the health services they receive through Alberta Health Services (AHS). It also receives suggestions, and compliments and acts as a resource for both patients and AHS staff and practitioners during the Patient Concerns Process. Staff and practitioners may be involved with:

  • receiving and acknowledging a complaint
  • obtaining information from the complainant about their complaint
  • explaining the patient concerns resolution process and identifying the next steps to the complainant
  • assisting with coordination and communication of the patient feedback process with the public, staff, practitioners and management
  • acting as an ongoing contact for the complainant, including updates to the patient concerns resolution process
  • documentation of the process and outcome of the complaint
  • the Patient Relations Department, led by the Patient Concerns Officer and the Executive Director of Patient Relations, is available to work with patients and AHS leaders to resolve a complaint until all possible avenues within AHS have been explored.

The following options are available for resolving a complaint:

Option 1

Discuss your concern with your care team. Because your care team knows you best, discussing your concern with them may resolve the issue right away. You may also ask the manager of the program or service area for help.

Option 2

Contact the Patient Relations Department by telephone, fax or mail:

  • Online feedback form
  • Telephone: 1-855-550-2555
  • Fax: 1-877-871-4340
  • Mailing address only: c/o Patient Relations 10030 107 Street NW Edmonton, AB T5J 3E4

Once we hear from you, a Patient Relations Representative will be in touch with you by phone within three business days. This person will clarify the details of your concern, and staff will work with you to resolve the concern.

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Available 24 a day, 7 days a week.
View more information...

Pediatric Rehabilitation

Alberta Health Services provides pediatric rehabilitation in community, outpatient and specialized rehabilitation settings. This website offers a search for services, FAQs, and webinars on a variety of topics.

Service hours

Available 24 a day, 7 days a week.
View more information...

Pediatric Rehabilitation Universal and Targeted Services

It's common to have questions about child and youth development - from how they grow to how they talk, think, move, and interact with others. Alberta Health Services is offering free webinars for parents, caregivers and people working with children and youth. Healthcare professionals will share information, tips and resources to help you gain knowledge and build confidence. The webinars are available on various dates and times. Some sessions are recorded and available on demand. Go to the webpage to see all topics.

Eligibility

For Alberta residents.

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Poison & Drug Information Service

Services may include:

  • emergency advice about poisonings
  • poison education and prevention

For more information visit the Poison & Drug Information Service

Poison Centre

What to do when you call:

  • Have the poison container with you when you call
  • Be prepared to answer important questions
  • Listen carefully to instructions
  • Ask the Information Specialist to repeat anything you don’t understand
  • Follow the Information Specialist's advice

What to expect when you call:

Information Specialists will want to know:

  • name
  • gender
  • weight
  • what was swallowed
  • how much was swallowed
  • information from the container label
  • if you've had anything to eat or drink since swallowing the poison

Service language options

Languages other than English in which this service may be delivered.
View more information...

Policy Services

Manages all aspects of the policy document lifecycle while accountable for the Policy Development Framework and all aspects of the policy development process within Alberta Health Services (AHS). Specifically accomplishing this by:

  • identifying clinical and corporate policy needs
  • assessing risk and prioritization
  • working in partnership with operational leaders and subject matter experts
  • consulting and engaging internal and external stakeholders
  • facilitating a consistent and systematic approach to policy development and records retention
  • creating and maintaining archival and library services for all AHS governance documents

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service hours

Leave a message, this line is monitored during normal business hours

Multiple Languages

Yes
View more information...

Population Health Analytics

The focus of the team of population health assessment analysts is on regular monitoring of and reporting on the health status of Alberta residents.

The building blocks for the picture of health status of people living in the province comes from Information about people including:

  • demographic data
  • vital statistics data
  • health utilization data (emergency department and hospital)
  • survey data
  • health inequality

The data enables us to identify areas where actions may be taken and/or policies implemented that would improve the overall health of the population.

For more information about Surveillance and Health Status Assessment visit our website.

Telephone

780-809-3813

Service language options

Languages other than English in which this service may be delivered.

Service hours

Hours may vary, contact for more information.

Multiple Languages

Yes
View more information...

Power of Nutrition During Cancer Treatment

This class teaches people with cancer about eating healthy to help them stay strong during their treatment.

The class includes information about:

  • staying at a healthy body weight during cancer treatments
  • how foods can help manage the side effects of cancer treatments

You’ll also be given nutrition handouts and be able to speak with a dietitian.

Telephone

1-855-258-9963

Service language options

Languages other than English in which this service may be delivered.

Prehabilitation Program | 1-888-852-3383

View more information...

Prehabilitation Program

Prehabilitation (Prehab) is about actively preparing you for your surgery. These 4 areas are our focus:

  • Eating Well: Knowing what foods will help your body prepare and recover
  • Living Well: Developing habits to improve health and wellbeing
  • Being Active: Moving more, building strength and participating in activities you enjoy
  • Feeling Ready: Managing stress and daily routines before and after surgery

Prehabilitation helps you prepare your body and mind for surgery. It gives you support and information to help you:

  • Feel stronger
  • Reduce feelings of worry
  • Go home from the hospital sooner
  • Heal and recover more quickly
  • Get back to doing what is important to you sooner

Telephone

1-888-852-3383

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Eligibility

Service targeted to:

  • Patients 18 years and up
  • Patients who are waiting for surgery
  • Patient is likely to benefit from Prehabilitation to address at least one of the four domains: Eating well, Living well, Being active, Feeling Ready

Wait times

An estimated wait time will be provided at the time of appointment booking.

Protection of Children Abusing Drugs Program | 1-866-332-2322 (24 hr Toll Free Help Line)

Service hours

Available 24 a day, 7 days a week.

Referral Needed

Yes

Wait Times

Yes

Multiple Languages

Yes
View more information...

Protection of Children Abusing Drugs Program

PChAD (Protection of Children Abusing Drugs Program) is for legal guardians of children / youth under the age of 18 years who can apply to the Provincial Court of Alberta, Family Court for a PChAD protection order. If the court agrees, your child will be admitted to a Protective Safe House (PSH) for up to ten days, with a possible extension of up to five days. PSH's are located in Calgary, Edmonton, Red Deer, and Grande Prairie.

While in the Protective Safe House, your child will undergo detoxification and stabilization as well as an assessment by an AHS Addiction and Mental Health Counsellor. Parents / legal guardians are expected to participate in programming at the PSH.

If a judge grants a PChAD Protection Order, parents / legal guardians will be able to request a bed at a PSH for their child. A bed will be placed on hold as soon as possible after a request is made; however, beds are not always immediately available. PChAD is not a crisis service, and admissions are carefully planned and coordinated.

Transportation to the PSH is the responsibility of the parent / legal guardian, however parent / legal guardians can request in their application to court for assistance from police to apprehend and transport their child to a PSH. It is the parent / legal guardian's responsibility to pick up their child from the PSH at the end of their stay. If unable to pick up their child, they must arrange for a designated adult to pick them up.

For additional information and resources about the PChAD program, call the 24-hour Help Line at 1-866-332-2322 and / or see our AHS webpage. You can attend a PChAD pre-application information session with an authorized addiction counsellor at your local Addiction Services office.

Telephone

1-866-332-2322 (24 hr Toll Free Help Line)

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Parents / legal guardians must meet with an Alberta Health Services (AHS) Addiction and Mental Health (AMH) Counsellor for a Pre-application Information Session. The AMH Counsellor will provide written proof of attendance once you have completed a Pre-Application Information Session, which is needed to apply to the court for a PChAD Protection Order. Parents / legal guardians will receive instructions from the AMH Counsellor at the Pre-Application Information Session about how to request a PChAD bed at a PSH after a PChAD Protection Order is granted.

Parent / legal guardians can access the court forms to make a PChAD application through the Government of Alberta website.

Eligibility

Children / youth under the age of 18 years.
The child's use of alcohol / drugs is likely to cause significant harm to themselves or others, and the child is not willing to attend treatment voluntarily.

Wait times

Wait period ranges from 0 - approximately 7 days based on bed availability.

Multiple Languages

Yes
View more information...

Provincial Injury Prevention

Injuries affect all Albertans regardless of age, gender, race, or economic status and are the leading cause of death for Albertans one to 44 years of age. Injured Albertans suffer direct impacts ranging from temporary discomfort to severe disability and death. However, injuries can also have ripple effects that impact families and communities across Alberta.

Alberta’s leading causes of injury include falls, transportation-related injury, unintentional poisonings, suicide and violence.

The good news is that most injuries are preventable. By collaborating with partners, focusing on population health, attending to health equity, and managing risk and protective factors across the lifespan, injuries can be reduced and prevented where people grow, live, work and play.

Learn more by visiting Injury Prevention.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Provincial Palliative and End-of-Life Care

The Provincial Palliative and End-of-Life Care website is for Albertans -- people who need care, families, clinicians, and care providers. The information has an Alberta focus and is designed to be easy to understand and simple to find. Here we offer:

  • a quick and easy way to find palliative and end-of-life care information and services
  • links to organizations, groups, and services in Alberta that provide palliative and end-of-life care
  • real-life stories from patients, families, and healthcare providers
  • information for patients and caregivers that's been approved by Albertan experts
  • clinical information for healthcare providers
  • information on provincial palliative and end-of-life care programs and initiatives that support patients, families and health care providers
  • listings for education, workshops, conferences, and online learning

Service language options

Languages other than English in which this service may be delivered.

Provincial POWER Program | 403-944-4508

Multiple Languages

Yes
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Provincial POWER Program

Provides virtual care for people with new broken bones and concerns about bone health or osteoporosis with the aim to prevent future fractures. Offers a digital remote service that assesses and investigates patients' bone health, and provides a personalized bone health care treatment plan developed by nurses and physicians. Program elements may include:

  • Bone densitometry scan
  • Blood tests
  • Medication initiation
  • Education surrounding nutrition, exercise, and lifestyle modifications for bone health promotion
  • Referral to clinical or community services

Telephone

403-944-4508

Service Hours

Monday: 7:30 am - 3:00 pm.
Tuesday: 7:30 am - 3:00 pm.
Wednesday: 7:30 am - 3:00 pm.
Thursday: 7:30 am - 3:00 pm.
Friday: 7:30 am - 3:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

  • greater than or equal to 50 years of age
  • fracture within the last 12 weeks
  • concern about bone health
  • not currently a patient of another osteoporosis specialty service

Service hours

QuitCore is offered at various locations and at varying times across the province. For a current listing check Alberta Quits booking or e-mail tvcp@ahs.ca

Multiple Languages

Yes
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QuitCore

QuitCore is a FREE group support program that provides Albertans (18+); with the tools and skills they need to quit using tobacco. The program consists of six 90-minute sessions over a period of up to nine weeks at various locations around the province. Join a group in your community to share your stories, learn new coping strategies and celebrate milestones together.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Individuals 18 years old or older, who wish to:

  • stop using tobacco
  • reduce their tobacco use
  • have recently stopped using tobacco and want to maintain the change

RAAPID (Referral, Access, Advice, Placement, Information & Destination) | 1-800-282-9911 (RAAPID North), 1-800-661-1700 (RAAPID South)

Service hours

Available 24 a day, 7 days a week.
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RAAPID (Referral, Access, Advice, Placement, Information & Destination)

RAAPID works to:

  • facilitate provider to provider consultations for advice or patient transfer acceptance
  • facilitate the right care at the right place, using real time capacity information
  • facilitate and coordinate the movement of patients to higher, equal and lower levels of care
  • If you have questions please email us.

Information for health professional is available on our website.

Telephone

1-800-282-9911 (RAAPID North), 1-800-661-1700 (RAAPID South)

Service hours

Closed during statutory holidays.

Multiple Languages

Yes
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Rehabilitation Advice Line

The service can:

  • assess your rehabilitation needs over the phone
  • speak to parents, guardians or caregivers about a child’s development or well-being
  • give advice on activities and exercises that help with physical, functional, or developmental concerns
  • provide strategies to manage the day-to-day activities affected by these concerns.
  • link you to rehabilitation services

The Rehabilitation Advice Line cannot:

  • book and manage your physiotherapy appointments

Have a physical concern & need physiotherapy? Visit ahs.ca/physio.

For concerns unrelated to rehabilitation, please call:

  • your physician, pharmacist about medication questions
  • 811 or physician about significant pain, or regarding worsening symptoms

Service Hours

Monday: 9:00 am - 5:00 pm.
Tuesday: 9:00 am - 5:00 pm.
Wednesday: 9:00 am - 5:00 pm.
Thursday: 9:00 am - 5:00 pm.
Friday: 9:00 am - 5:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Service targets Albertans who:

  • have existing musculoskeletal conditions and/or are awaiting or recovering from bone and/or joint surgery
  • have questions about their child's / youth's (birth to 18 years) development and wellbeing
  • are low income and wanting to access AHS funded physiotherapy for a general joint or muscle condition.
  • are still recovering from COVID-19 and have ongoing problems after 3 or more weeks after the appearence of COVID-19 symptoms
  • have existing physical disabilities related to neurological conditions (e.g.: Parkinson’s, SCI, BI, Stroke, MS)

Sexual Assault Healthcare Provider Consult Line | 1-800-661-1700 (RAAPID South)

Service hours

Available 24 a day, 7 days a week.
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Sexual Assault Healthcare Provider Consult Line

Healthcare providers call this line for advice and guidance about sexual assault medical and forensic response services including:

  • exams
  • testing
  • treatment
  • evidence collection

Customized options for care are discussed with the healthcare provider with an aim to allow clients to receive medical and forensic care in their home communities as much as possible / desired.

Telephone

1-800-661-1700 (RAAPID South)

Service hours

Available 24 a day, 7 days a week.

Referral Needed

Yes

Wait Times

Yes

Multiple Languages

Yes
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STEMI / Vital Heart Response Program

The STEMI / Vital Heart Response programs provide advice and urgent emergency care for STEMI (ST Segment Elevated MI) patients who present with chest pain and total blockage of a coronary artery. This is a true medical emergency, representing the deadliest type of heart attack. The critical relationship of restoring blood flow and chance of survival in patients can be measured in minutes. With the 2 key programs available patients presenting with STEMI are assessed right away and in consultation with Interventional Cardiologists in Calgary and Edmonton. Patients may be treated on site using clot busting medications and / or transferred to a care centre that can perform advanced procedures to open the artery.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Professional referral required.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Service hours

Voicemail calls will be returned the following day.

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STI Centralized Services

Offers support to health professionals for care of sexually transmitted infections:

  • testing
  • diagnosis
  • treatment
  • provincially funded medication access
  • public health reporting requirements

For STI speciality clinics, refer to the following:

For more information visit:

Sexual and Reproductive Health

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Eligibility

For healthcare professionals.

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
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Teaching Sexual Health

Teaching Sexual Health offers evidence-based sexual health information for teachers, educators and parents. The teacher portal includes information, lesson plans and teaching strategies for teachers to increase their knowledge, comfort, and capacity to teach the human sexuality curriculum. The teacher portal is an Alberta Education authorized resource. Free online teacher workshops and webinars are provided.

The parent portal provides parents with sexual health information amd resources for children and teens (birth up to 18 years of age). It has tips to increase communication between parents and children, and other information about sexual and reproductive health.

To learn more visit our website.

Service language options

Languages other than English in which this service may be delivered.

Lesson plans and activities for grades 4 - CALM are translated into French.

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
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Text4Hope

Text4Hope, a free service providing three months of daily Cognitive Behavioural Therapy (CBT) based text messages, written by mental health therapists. Albertans simply subscribe to receive ongoing supportive content.

Text4Hope-Addiction Support and Text4Hope-Cancer Care are also available and designed to help Albertans dealing with psychological issues related to addiction and cancer issues.

For additional information about this program, visit www.ahs.ca/text4hope.

Service language options

Languages other than English in which this service may be delivered.

Fees

There is no cost, however standard message rates pay apply. Please check with your mobile provider.

Tuberculosis Program | 780-735-1464

Wait Times

Yes

Multiple Languages

Yes
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Tuberculosis Program

This service provides services for the following referral types:

  • active TB suspected / TB treatment
  • contact investigation and follow-up
  • immigration screening
  • LTBI screening and treatment
  • other screening: transplant, immunosuppressed, LTC, employment, corrections

For additional information on Tuberculosis visit: myhealth.alberta.ca

Telephone

780-735-1464

Service Hours

Monday: 8:15 am - 4:30 pm.
Tuesday: 8:15 am - 4:30 pm.
Wednesday: 8:15 am - 4:30 pm.
Thursday: 8:15 am - 4:30 pm.
Friday: 8:15 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Referral Needed

Yes
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Virtual Health

AHS Virtual Health’s vision is “Delivering Safe Quality Virtual Care – Anytime, Anywhere”. The service works together with clinical programs and AHS partners to add technology into their daily workflow in order to deliver health services when the clinician(s) and/or patient are separated by distance. This improves access and reduces barriers to patient care across Alberta and beyond.

Virtual care may be provided using telephone, video, messaging, or email.

For more information visit ahs.ca/virtualhealth.

Service Hours

Monday: 7:00 am - 5:00 pm.
Tuesday: 7:00 am - 5:00 pm.
Wednesday: 7:00 am - 5:00 pm.
Thursday: 7:00 am - 5:00 pm.
Friday: 7:00 am - 5:00 pm.

Referral Needed

Virtual visits may be initiated by contacting your care provider. For more information, please see the Alberta Health Services Virtual Health webpage: AHS Virtual Health

Weight Management Adult Community Program | 825-404-7460 Press 2, 825-404-7460 Press 2 to register

Multiple Languages

Yes
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Weight Management Adult Community Program

This program provides weight management education and support to patients and health care professionals.
Patient services include:

Healthcare professional services include:

  • Information and advice on patients' self-management of obesity and overweight and treatment options
  • Education Workshops

Community services include:

Additional information:

Telephone

825-404-7460 Press 2, 825-404-7460 Press 2 to register

Service Hours

Monday: 9:00 am - 4:00 pm.
Tuesday: 9:00 am - 4:00 pm.
Wednesday: 9:00 am - 4:00 pm.
Thursday: 9:00 am - 4:00 pm.
Friday: 9:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Interpretation services used as needed.

Service hours

Available 24 a day, 7 days a week.
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Well on Your Way- Helping Youth Transition to Adult Healthcare

This website contains information and resources for youth, parents and caregivers, and healthcare professionals.

website: Well on Your Way