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 General Information

Environmental Public Health Program at Southland Park III - Southport Atrium

Environmental Public Health supports safe and healthy environments where people live, work, and play. Public health inspectors focus on the prevention of disease and injury, protection against health threats and hazards, and promotion of health and well-being.

Accessibility

Wheel chair access available.
.

Automatic doors at main entrance.

Service hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

This is not a drop in service. Please call for information between the listed hours.

Address

10101 Southport Road
Calgary Alberta
T2W 3N2

Toll free number

1-833-476-4743

Getting there

On the southwest corner of Southport Road and Southland Drive SW.

Parking available.

 Other services

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Alberta Suicide Prevention Community of Practice

Suicide is complex with many stakeholders involved in the delivery of prevention-related activities across Alberta. The Alberta Suicide Prevention Community of Practice facilitates collaboration and coordination between communities across the province. This is done by:

  • creating learning opportunities
  • increasing stakeholder knowledge about suicide prevention across Alberta
  • strengthening partnerships and connections between programs, agencies and staff working in suicide prevention

This is not a counselling service.

Community Helpers Program | 403-880-0458 (Coordinator)

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Community Helpers Program

This is not a counselling or crisis service. If this is an emergency please call 911. If you are needing to speak to someone, please call Health Link at 811.

The Community Helpers Program takes place in community-based settings (schools, workplaces, community organizations) and enhances community capacity for mental health through an assets based approach. Primarily, the Community Helpers Program targets youth and young adults between the ages of 12-30.

In every community there are people whom others naturally turn to for support. They are from all walks of life and are considered by others to be helpers. Helpers possess characteristics like empathy, care, and compassion. The Community Helpers Program identifies these helpers and offers training to strengthen their natural abilities. Helpers learn a variety of topics and skills including effective communication, self-care, coping with stress, knowing when to refer people to professional services, handling crisis situations, and suicide awareness. In addition to developing skills and increasing knowledge, Helpers are introduced to community services and professional supports. This connection bridges informal and formal supports in the community, enabling helpers to refer peers and family to expert support when needed.

Objectives of the Community Helpers Program include:

  • Bridge “formal” and “informal” support for young people
  • Early identification of young people who may be at risk
  • Prevention and early intervention
  • Provide young people and community with accurate information and resources
  • Link young people to existing service providers
  • Build community capacity for mental health promotion
  • Reduce stigma of mental health and suicide by raising awareness and understanding of the factors that contribute to poor mental health and suicide

Telephone

403-880-0458 (Coordinator)

Eligibility

Youth and adults, ages 12 years and older.

Service hours

This is not a drop in service. Please call for information between the listed hours.

Wait Times

Yes

Multiple Languages

Yes
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Environmental Public Health - Drinking Water

Albertans rely on safe drinking water from both public and private sources. Public health inspectors work with many partners to:

  • offer bacterial and chemical water sampling supplies for private wells and cisterns
  • provide information on protecting or improving water quality, including water treatment options
  • confirm the safety of public water supplies
  • issue health orders or advisories if there are health risks associated with drinking water supplies

Alberta's Nuisance and General Sanitation Regulation and the Public Health Guidelines for Non-Municipal Drinking Water include requirements and best practices for smaller public potable water systems.

Submit an online complaint or request, or contact us at 1-833-476-4743. For more information visit the Environmental Public Health website.

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Please call your local office to talk about the criteria for submitting a water sample.

Wait times

Call your local office to make arrangements for an appointment.

Fees

Fees may apply for sending a water sample for testing. Please contact your local office to discuss the charges.

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
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Environmental Public Health - Education

Answers general environmental public health questions about topics like safe cooking, pest problems, and mould.

Offers classes, courses, presentations, and displays on many environmental public health topics. They are suited to the audience’s needs. Information can be in-person, online, or in home study, and may be available in other languages. Some services offered are:

  • bed bugs presentations
  • courses for childcare facility staff
  • courses to operate temporary food concessions at fairs, festivals, exhibitions, carnivals, or other special events
  • displays at trade shows and expos
  • food sanitation and hygiene courses (the AHS Food Safety Course is required by Alberta’s Food Regulation)
  • hand washing and personal hygiene presentations
  • home study on food safety (a certificate in basic food safety may be issued)
  • swimming pool operators course
  • 3-hour courses on food safety (a certificate in basic food safety may be issued)

For more information visit the Environmental Public Health website or submit a request online.

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Fees

Fees for formal courses

Service hours

This is not a drop in service. Please call for information between the listed hours.

Wait Times

Yes

Multiple Languages

Yes
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Environmental Public Health - Housing and Rental Accommodations

All rental accommodations in Alberta must be safe for tenants and meet minimum health standards. Public health inspectors respond to complaints and work with tenants and landlords to deal with health concerns in rental housing, like no heat, pests (mice, bed bugs), or mould.

Alberta's Housing Regulation and Minimum Housing and Health Standards list the requirements for all rental units such as apartments, hotels, motels, work camps, and houses.
Submit an online complaint or request, or contact us at 1-833-476-4743. For more information visit the Environmental Public Health website.

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

Call your local office to make an appointment.

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
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Environmental Public Health - New Business and Plan Approval

Reviews and approves plans for building or renovating restaurants or other food establishments, swimming pools, social care facilities (e.g., daycares and nursing homes), and personal service facilities (e.g., tattoo studios, spas).

Reviews plans for special events (e.g., fairs, exhibitions, or carnivals) to make sure the right services are available (including washrooms and hand wash stations).

Issues permits and licenses needed for some facilities to operate like:

  • a Food Handling Permit for food establishments open to the public
  • a Public Swimming Pools Regulation License for swimming pools open to the public

For more information visit the Environmental Public Health website or submit a request online.

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
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Environmental Public Health - Orders, Disclosure and Legal Activity

This service inspects public places. When needed, is granted the power by The Public Health Act to order dangerous conditions to be fixed, removed, destroyed, or declared unfit.

Public health inspectors are designated as executive officers under the Public Health Act (RSA Chapter P-37) and enforce these regulations and standards:

  • Artificial Tanning Regulation
  • Bodies of Deceased Persons Regulation (AR 135/2008)
  • Communicable Diseases Regulation (AR 238/1985)
  • Food Regulation (AR 31/2006)
  • Food Retail and Foodservices Code
  • Housing Regulation (AR 173/1999)
  • Institutions Regulation (AR 143/1981)
  • Minimum Housing and Health Standards
  • Nuisance and General Sanitation Regulation (AR 243/2003)
  • Personal Services Regulation (AR 1/2020)
  • Personal Services Standards
  • Recreation Area Regulation (AR 198/2004)
  • Pool Standards
  • Public Swimming Pools Regulation (204/2014)
  • Standards for Artificial Tanning Facility Signage
  • Waiver Regulation (AR 298/2003)
  • Work Camps Regulation (AR 218/2002)

For more information visit the Environmental Public Health website or submit a request online.

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
View more information...

Environmental Public Health - Personal Services

All personal services offered in Alberta must be safe for clients. Public health inspectors educate personal service workers and conduct inspections to assess if services are carried out in a safe way.
Personal services include hair styling, hair removal, manicures and pedicures, facials and skin care services, tanning, piercing, tattooing and other services that enhance, preserve or alter the client’s appearance. Personal services are offered to the public in many places such as salons, spas, tattoo studios, home-based businesses, mobile businesses, or special events.
Alberta's Personal Services Regulation and Personal Services Standards describe the minimum requirements for personal service facilities.

Personal services businesses need to notify AHS of all the services they offer to the public. This can be done online using the Personal Services Notification.

Submit an online complaint or request, or contact us at 1-833-476-4743. For more information visit the Environmental Public Health website.

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
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Environmental Public Health - Recreational Water

Keeps the public from getting sick when using recreational water by:

  • approving pool plans
  • inspecting pools and other water facilities to ensure water is safe and sanitary
  • teaching operators about proper pool maintenance
  • reviewing water sample results (local community health centres may accept water samples for testing for E. coli, total coliforms, and Pseudomonas)

For more information visit the Environmental Public Health website or submit a request online.

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
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Environmental Public Health - Risks: Indoor Air, Outdoor Air, Contaminated Sites

Responds to and investigates health risks from activities like sour gas wells, forest fires, and accidental releases of gasoline, pesticides, or other chemicals.

Reviews and makes recommendations to approving authorities regarding proposed land use developments (e.g., intensive livestock operations, industrial plants, or developments on contaminated sites).

Responds to complaints and investigates indoor air in residences, schools, malls, swimming pools, or other public places. Will also respond to and investigate complaints about outdoor air.

For more information visit the Environmental Public Health website or submit a request online.

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
View more information...

Environmental Public Health - Safe Food

Alberta Health Services issues food handling permits to facilities that offer food to the public, like restaurants, food trucks, grocery stores, daycares, and nursing homes. Public health inspectors follow up on complaints and inspect food facilities to assess food safety.

Public health inspectors offer food safety information, education, and provide guidance on safe food handling practices for special events, markets, bake sales, and other functions.

Alberta's Food Regulation and Food Retail and Foodservices Code describe the minimum health requirements for food facilities.

Submit an online complaint or request, or contact us at 1-833-476-4743. For more information visit the Environmental Public Health website.

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
View more information...

Environmental Public Health - Social Care

Reviews plans for new businesses and approves facilities as requested by Children's Services, Inspects many adult and childcare facilities routinely and follows up on complaints from clients or their families. May also provide education for staff in social care facilities.

Applies the requirements of various regulations under the Public Health Act and the CSA Standards in social care facilities including:

  • daycares and foster homes
  • drop-in centres and shelters
  • group family day homes and group homes
  • long-term care facilities, nursing homes, and seniors’ lodges
  • preschools and out-of-school care
  • playgrounds

For more information visit the Environmental Public Health website or submit a request online.

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
View more information...

Environmental Public Health - Work Camps

Inspects work camps of all sizes, including camps that move around Alberta or stay in one place. This includes camps used for any type of business (e.g., oil exploration and development, logging, tree planting). Inspections check that food is safely prepared, water is safe to drink, sewage is properly treated and disposed of, and housing conditions are safe.

Teaches companies about requirements for work camps.

Investigates complaints from people living at work camps.

For more information visit the Environmental Public Health website or submit a request online.

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

This is not a drop in service. Please call for information between the listed hours.

Multiple Languages

Yes
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Environmental Public Health Program

Our work includes:

  • inspecting public places like restaurants, daycares, swimming pools, and tattoo studios
  • inspecting rental housing and accommodations
  • inspecting tobacco and vaping retailers
  • investigating illnesses and disease outbreaks
  • providing education on topics including food safety, pool operation and child care health and safety
  • providing public health information to businesses and the public
  • offering water quality sampling supplies for public and private drinking water systems, public swimming pools, and beaches.

Submit an online complaint or request, or contact us at 1-833-476-4743. For more information visit the Environmental Public Health website.

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Home Care | 403-943-1600 (Main Reception), 403-943-1920 (Community Care Access - Referral Intake Line)

Wait Times

Yes

Multiple Languages

Yes
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Home Care

Provides medical support for people so they can live in their own homes.

Additional services offered:

Telephone

403-943-1600 (Main Reception), 403-943-1920 (Community Care Access - Referral Intake Line)

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Fees

There may be a small fee for meals at Adult Day Program.



Fee Reductions

Multiple Languages

Yes
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Indigenous Wellness Core

This program:

  • enhances cultural competencies of healthcare providers
  • improves access to health services
  • customizes approaches for specific health challenges
  • addresses addiction and mental health issues
  • monitors the health of the Indigenous population

These priority areas are dependent on the foundational priorities of engagement and relationship building. Building relationships with Indigenous people, communities and the various stakeholders involved in delivering Indigenous health care services is necessary to achieving progress.

This program also:

  • helps Indigenous patients and families throughout their hospital stay
  • provides traditional wellness and cultural support
  • connects Indigenous patients and families to health services and programs
  • works to create partnerships in areas of public health, prevention, promotion, and chronic disease management
  • partners with the Elbow River Healing Lodge to offer a full range of primary care services to First Nations (Status and Non-Status), Métis, and Inuit peoples and their families. This includes traditional healing approaches, health promotion, disease prevention, curative care, rehabilitative care, and social resource advocacy (supportive care).

Service Hours

Monday: 8:00 am - 5:00 pm.
Tuesday: 8:00 am - 5:00 pm.
Wednesday: 8:00 am - 5:00 pm.
Thursday: 8:00 am - 5:00 pm.
Friday: 8:00 am - 5:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

First Nations (Status and Non-Status), Métis, and Inuit people and their families.

View more information...

Office of the Medical Officer of Health

The MOH is responsible for:

  • The overall health of Albertans
    monitoring and reporting (to the public and to the Health Authority Board) on the health status of the population. This is done through health and disease surveillance. Advocate for changes in policy that will improve the health of residents (e.g., smoking by-laws, bicycle trail systems, intersection safety and red light campaigns).
  • Communicable Disease Control
    Works to control the spread of communicable diseases and manage outbreaks. Also responsible for STD and TB follow-up and control, and for infection control in the community. For immunization information visit https://www.immunizealberta.ca/
  • Safe and Healthy Environments
    Gives direction to Environmental Health service programs to ensure food safety, safety and minimum standards for housing, daycares, swimming pools, etc. and to programs that promote healthy physical environments. Report a concern or request service from AHS EPH (Environmental Public Health) at https://ephisahs.albertahealthservices.ca/create-case/
  • Chronic Disease and Injury Prevention
    Responsible for chronic disease prevention (heart disease, obesity, stroke) for injury prevention, healthy aging, and preventing low birthweight in babies
  • To ask a question or send a message about a government program or service: Alberta Health, visit https://www.alberta.ca/contact.cfm#jumplinks-3.

Medical Officer of Health | Alberta Health Services

Telephone

403-943-0206

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Multiple Languages

Yes
View more information...

Transition Services - Community

This service screens, assesses and processes:

  • people living in the community who may need to be moved to a supportive living facility ( such as a care centre, personal care home, or supportive living facility )
  • people in supportive living who are waiting to be transferred to another site, setting, or care stream
  • people in supportive living whose care needs can’t be managed anymore where they are now
  • referrals from Calgary Zone clients who wish to transfer to a site in another zone
  • referrals from clients from other zones who wish to be admitted to a site in the Calgary Zone

Telephone

403-943-1685

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.
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