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 General Information

Look Good Feel Better at Cross Cancer Institute

Offers support for women who are being treated for cancer.

Eligibility

For women age 18 years and older.

How to access this service

Register on-line for workshops.

Accessibility

Wheel chair access available.

Parking stalls, ramps and washrooms

Service hours

Contact for details.

Address

11560 University Avenue
Edmonton Alberta
T6G 1Z2

Telephone

780-432-8456

Getting there

Parking and Public transportation available

Parking map

 Other services

Cafeteria Services | 780-432-8718 (For Caterings Only)

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Cafeteria Services

This service is responsible for all in-house food and drink, and catering in Alberta Health Services facilities. Third-party operated food and drink outlets, and vending machines are available in various Alberta Health Services facilities. The team is dedicated to providing fresh, high-quality food and drinks at competitive prices.

Telephone

780-432-8718 (For Caterings Only)

Service Hours

Monday: 8:30 am - 2:00 pm.
Tuesday: 8:30 am - 2:00 pm.
Wednesday: 8:30 am - 2:00 pm.
Thursday: 8:30 am - 2:00 pm.
Friday: 8:30 am - 2:00 pm.

Fees

Food is available for purchase.

Multiple Languages

Yes
View more information...

Cafeteria Services - Healthy Trendz

Offers fresh food that people can buy at AHS hospitals and facilities. Vending machines are also available.

Telephone

780-432-8502

Service Hours

Monday: 7:30 am - 3:30 pm.
Tuesday: 7:30 am - 3:30 pm.
Wednesday: 7:30 am - 3:30 pm.
Thursday: 7:30 am - 3:30 pm.
Friday: 7:30 am - 3:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Fees

Payment can be made with cash, debit or credit.

Service hours

Closed on Statutory holidays.

Multiple Languages

Yes
View more information...

Cafeteria Services - Sun Room Café

All profits from the Sun Room Café are used by the CCI (Cross Cancer Institute) Volunteer Association to enhance patient care and comfort at the site.

Telephone

780-432-8334

Service Hours

Monday: 9:00 am - 4:00 pm.
Tuesday: 9:00 am - 4:00 pm.
Wednesday: 9:00 am - 4:00 pm.
Thursday: 9:00 am - 4:00 pm.
Friday: 9:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Fees

Payment can be made by cash or debit.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Cancer Treatment and Care - Cancer Care Centres

Cancer centres are located within local regional hospitals / health centres. They deliver a range of treatments and care options to cancer patients as close to home as possible, including outpatient chemotherapy, education, and support.

Contact a centre for information or educational material related to cancer.

Telephone

780-432-8771

Service language options

Languages other than English in which this service may be delivered.

Wait times

Wait times vary by location.

Service hours

Hours of operation for this service varies. Please call for site specific information.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Chemotherapy / Systemic Cancer Locations

This service uses systemic treatment (anti-cancer medicine) to treat cancer. This may include:

  • immunotherapy
  • chemotherapy
  • targeted therapy
  • hormonal therapy

Classes and/or resources are available.

Telephone

780-432-8771

Service Hours

Monday: 7:00 am - 6:15 pm.
Tuesday: 7:00 am - 6:15 pm.
Wednesday: 7:00 am - 6:15 pm.
Thursday: 7:00 am - 6:15 pm.
Friday: 7:00 am - 6:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Computed Tomography | 780-432-8550

Wait Times

Yes

Multiple Languages

Yes
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Computed Tomography

Computed tomography, also known as "CT Scan" or "CAT Scan", is when pictures of the body are taken using radiation and computer-enhanced imaging.

Telephone

780-432-8550

Service Hours

Monday: 8:00 am - 5:00 pm.
Tuesday: 8:00 am - 5:00 pm.
Wednesday: 8:00 am - 5:00 pm.
Thursday: 8:00 am - 5:00 pm.
Friday: 8:00 am - 5:00 pm.

Service language options

Languages other than English in which this service may be delivered.

A language line is available, but requests need to be made before tests are scheduled.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Cross Cancer Institute | 780-432-8779 (Patient Registration)

Multiple Languages

Yes
View more information...

Cross Cancer Institute

Services offered at the Cross Cancer Institute may include:

Telephone

780-432-8779 (Patient Registration)

Service language options

Languages other than English in which this service may be delivered.

Cross Cancer Institute Patient Orientation | 780-432-8456 (Registration line)

Multiple Languages

Yes
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Cross Cancer Institute Patient Orientation

Provides important information tailored to patient / family preferences:

  • this informative session helps prepare patients for their care experience and includes: overview of services and resources available; suggestions for dealing with the emotional challenges of living with cancer; encouragement to participate actively in one's care and an orientation to the facility and process of care
  • if possible, it is recommended that patients and / or family members attend a session prior to their first appointment with an oncologist

Telephone

780-432-8456 (Registration line)

Service language options

Languages other than English in which this service may be delivered.

Echocardiography | 780-432-8550

Wait Times

Yes

Multiple Languages

Yes
View more information...

Echocardiography

Echocardiography uses ultrasound to study the structure and function of the heart, including blood flow through the heart and its valves.

Telephone

780-432-8550

Service Hours

Monday: 7:30 am - 5:00 pm.
Tuesday: 7:30 am - 5:00 pm.
Wednesday: 7:30 am - 5:00 pm.
Thursday: 7:30 am - 5:00 pm.
Friday: 7:30 am - 5:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Energize | 780-432-8716 (To register for classes)

Service hours

1 hour classes are held the 2nd Thursday of each month.  

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Energize

You will learn:

  • about factors relating to cancer-related fatigue
  • how important health eating is
  • ways to manage your time and energy
  • why exercise and movement are so important in helping manage fatigue

Telephone

780-432-8716 (To register for classes)

Service Hours

Thursday: 10:30 am - 11:30 am.

Fluoroscopy | 780-432-8550

Wait Times

Yes

Multiple Languages

Yes
View more information...

Fluoroscopy

Fluoroscopy is a real time x-ray like a video, which is used by physicians and staff to assist imaging throughout the body during exams.

Telephone

780-432-8550

Service language options

Languages other than English in which this service may be delivered.

Service available, but must be arranged ahead of time.        

Wait times

An estimated wait time will be provided at the time of appointment booking.

Wait Times

Yes

Multiple Languages

Yes
View more information...

General Radiography (X-Ray)

General Radiography uses x-rays to produce images of the structures inside the body, particularly bones. X-ray beams can pass through the body, but they are absorbed in different amounts depending on the density of the material they pass through.

Telephone

780-432-8550

Service Hours

Monday: 8:00 am - 5:00 pm.
Tuesday: 8:00 am - 5:00 pm.
Wednesday: 8:00 am - 5:00 pm.
Thursday: 8:00 am - 5:00 pm.
Friday: 8:00 am - 5:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Gift Shop and Bookstore | 780-432-8334

Service hours

After hours floral service available 4:00PM-11:00PM weekdays; 8:00AM-11:00PM weekends through main reception.

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Gift Shop and Bookstore

A gift shop and bookstore that sells:

  • gift items and snacks
  • headwear items
  • clothing items 
  • magazines, newspapers, gently-used books
  • vending machines (drinks, snacks) close to the shop

Book donations are accepted.

Telephone

780-432-8334

Service Hours

Monday: 9:00 am - 4:00 pm.
Tuesday: 9:00 am - 4:00 pm.
Wednesday: 9:00 am - 4:00 pm.
Thursday: 9:00 am - 4:00 pm.
Friday: 9:00 am - 4:00 pm.

Multiple Languages

Yes
View more information...

Health Information - Access and Disclosure

In accordance with Alberta’s Health Information Act, this is a service which enables the release of individually identifiable health information with or without the consent of an individual.

 

Telephone

780-432-8721

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Fees

All requests are charged a fee in accordance with the Health Information Act. A basic fee of $25.00 is applied to all requests which includes up to 20 pages depending on record format i.e. paper, electronic or microfilm record. Each additional page costs from .25 to .50 cents per page. Dependent on the type of request additional costs may apply.



Fee Reductions

If you are unable to pay the fee, please submit evidence of financial hardship.

Health Information / Records Management | 780-432-8573, 780-432-8855

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Health Information / Records Management

Provides patients with information from their health records

Completes patient charts, collects data, data entry and coding, collects patient information, dictates notes, and transcribes inpatient and outpatient charts.

Telephone

780-432-8573, 780-432-8855

Service Hours

Monday: 7:45 am - 4:00 pm.
Tuesday: 7:45 am - 4:00 pm.
Wednesday: 7:45 am - 4:00 pm.
Thursday: 7:45 am - 4:00 pm.
Friday: 7:45 am - 4:00 pm.

Fees

There is a fee for copies of health records.

Indigenous Health Program | 780-432-8747

Multiple Languages

Yes
View more information...

Indigenous Health Program

Program objectives include:

  • providing an effective, patient-centered approach for improving care to First Nations, Métis and Inuit peoples and communities through specific services
  • working with health zones to facilitate the development and delivery of health services for First Nations, Métis and Inuit peoples
  • facilitating accessible, culturally safe, equitable health service delivery for all First Nations, Métis and Inuit communities and peoples

Also provides the following:

  • cultural and spiritual support for First Nations (Status and Non-status) Métis and Inuit patients and families. Collaborates with healthcare providers around spiritual, cultural and other special needs to facilitate culturally safe and family-centered care. This role also offers a specialized mental health and addictions focus including group and individual support
  • diabetes education using a holistic and cultural approach for First Nations (Status and Non-status) Métis and Inuit patients and families. Within our chronic disease mandate, the Anderson Hall clinic provides a four day, culturally-based, holistic diabetes education program, as well as 1 day follow-up appointments with the wellness team. For more information on the Indigenous Wellness Program visit Indigenous Wellness Program
  • advocacy for support of Indigenous patients and their families across the continuum of care: from healthcare facilities to community services. Promotes awareness and consultation between patients, families, communities, and AHS staff
  • help for Indigenous patients navigating the cancer care system in providing consistent, coordinated care and ensure they feel safe and comfortable in a clinical setting. This role also develops culturally sensitive relationships with other health care providers

Telephone

780-432-8747

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Service is available to all First Nations (Status and Non-Status), Métis, and Inuit peoples who use health services in the Edmonton and North Zones.

Service hours

Closed weekends and statutory holidays.

Wait Times

Yes
View more information...

Interpretive Services and Hard of Hearing Services

Provides interpreters (including sign language) for people with cancer.

Telephone

780-432-8585

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Eligibility

Must be a patient at the Cross Cancer Centre.

Wait times

Depends on availability of the interpreter and the language needed.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Interventional Radiography / Angiography

Interventional Radiography is a sub-specialty of Diagnostic Imaging (radiology) that uses imag-guided procedures for both therapeutic and diagnostic Purposes.  Interventional radiography can be done using x-ray, CT, Ultrasound or MRI images and are done to diagnose and treat disease in almost every organ system.

Angiography, which is a diagnostic imaging procedure that uses a radio-opaque dye and a specialized x-ray camera to take pictures of the blood flow in specific blood vessels (arteries or veins) or blood flow within the heart itself. Sometimes treatments are done during an angiogram.

Telephone

780-432-8550

Service Hours

Monday: 8:00 am - 5:00 pm.
Tuesday: 8:00 am - 5:00 pm.
Wednesday: 8:00 am - 5:00 pm.
Thursday: 8:00 am - 5:00 pm.
Friday: 8:00 am - 5:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Laboratory Services | 780-432-8597

Service hours

Closed Saturdays, Sundays and Statutory holidays.

Outpatient Collection site hours of operation listed above:

Testing Laboratory hours of operation:

Monday - Friday, 6:30 am - 5:30 pm;

Wait Times

Yes
View more information...

Laboratory Services

This service provides a comprehensive range of routine and specialized lab testing and clinical consultation, services may include:

  • blood and body fluid sample collection
  • biochemistry and toxicology
  • urinalysis
  • transfusion medicine
  • hematology
  • coagulation studies
  • microbiology
  • serology
  • surgical pathology
  • cytopathology
  • autopsy pathology
  • student practicum training for medical lab technologists and medical lab assistants

Telephone

780-432-8597

Service Hours

Monday: 7:00 am - 5:00 pm.
Tuesday: 7:00 am - 5:00 pm.
Wednesday: 7:00 am - 5:00 pm.
Thursday: 7:00 am - 5:00 pm.
Friday: 7:00 am - 5:00 pm.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Look Good Feel Better | 780-432-8456

Service hours

Contact for details.

Multiple Languages

Yes
View more information...

Look Good Feel Better

A free workshop to support women with cancer. Each woman gets cosmetic products and learns makeup tips to help manage side effects from their treatments. Information is also provided about hair and headwear. For more information about wigs, scarves, hats, skin care, and makeup, see our website.

Telephone

780-432-8456

Service language options

Languages other than English in which this service may be delivered.

Eligibility

For women age 18 years and older.

Lowdown on Down There | 780 643-4303, 780-432-8260 (Registration)

Multiple Languages

Yes
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Lowdown on Down There

Provides help with:

  • vaginal pain
  • loss of sexual interest
  • questions about vaginal health

Participation involves completion of surveys as this program is offered as part of a research program.

Telephone

780 643-4303, 780-432-8260 (Registration)

Service language options

Languages other than English in which this service may be delivered.

Eligibility

For women affected by cancer treatment.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Magnetic Resonance Imaging

MRI scanners use strong magnetic fields and radiowaves to form images of the body.  The technique is widely used in hospitals for medical diagnosis, staging of disease and for follow-up without exposure to ionizing radiation.

Used for many exams, including: head, spine, heart, bone / joints, and abdomen.

Telephone

780-432-8550

Service Hours

Monday: 8:00 am - 5:00 pm.
Tuesday: 8:00 am - 5:00 pm.
Wednesday: 8:00 am - 5:00 pm.
Thursday: 8:00 am - 5:00 pm.
Friday: 8:00 am - 5:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Mammography | 780-432-8550

Wait Times

Yes

Multiple Languages

Yes
View more information...

Mammography

Mammography is a type of x-ray to look for growths or changes in breast tissue.

Telephone

780-432-8550

Service Hours

Monday: 8:00 am - 5:00 pm.
Tuesday: 8:00 am - 5:00 pm.
Wednesday: 8:00 am - 5:00 pm.
Thursday: 8:00 am - 5:00 pm.
Friday: 8:00 am - 5:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Mind Your Memory | 780-643-4303

Service hours

2011 Classes are typically held the last Friday of the month.  Registration required. Call 780-643-4303 to register and confirm room number for location of class.

View more information...

Mind Your Memory

In a supportive group environment you will gain information on:

  • how cancer and cancer treatments may affect your memory
  • making proper nutritional choices that feed your mind and your body
  • strategies that you can use to maximize your memory

Telephone

780-643-4303

Service Hours

Friday: 9:30 am - 11:00 am.

Nuclear Medicine | 780-432-8550

Wait Times

Yes

Multiple Languages

Yes
View more information...

Nuclear Medicine

Clients swallow, inhale, or are given a needle with a radiotracer before their exam. Radiotracers go to a specific body part so the camera can take pictures. (tests may take a number of hours to complete; patients may be required to return later that day or the next day to complete exam).

Radiotracers are also given to treat diseases like thyroid disease.

Telephone

780-432-8550

Service Hours

Monday: 8:00 am - 5:00 pm.
Tuesday: 8:00 am - 5:00 pm.
Wednesday: 8:00 am - 5:00 pm.
Thursday: 8:00 am - 5:00 pm.
Friday: 8:00 am - 5:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Occupational Therapy | 780-432-8798

Wait Times

Yes
View more information...

Occupational Therapy

Cancer and cancer treatment(s) can disrupt people's lifestyle. Everyday activities, such as feeding or dressing oneself may become difficult or even lost. When illness or emotional problems interfere with the cancer patient's normal function, the occupational therapist works with the patient to evaluate and develop skills and strategies for activities of daily living necessary for self-care, as well as home, work and leisure activities. In addition to therapeutic services, the occupational therapist may assess for and loan specialized equipment such as adapted equipment for bathrooms, dressing or eating aids.

Telephone

780-432-8798

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Eligibility

Patients with symptoms related to their cancer or cancer treatments.

Wait times

There may be a short wait period of a few days for outpatient occupational therapy services depending on varying caseload demands.

Oncology And Sexuality, Intimacy and Survivorship Program | 780-432-8260, 780-432-8771 (Switchboard)

Multiple Languages

Yes
View more information...

Oncology And Sexuality, Intimacy and Survivorship Program

A variety of in-person programs and services for patients (and their partners) in Calgary and Edmonton. Telehealth consultations are available to patients across the province. Patients can now get help in the privacy of their home. Topics covered include:

  • female sexuality and cancer
  • male sexuality and cancer
  • erectile dysfunction
  • vaginal health
  • lose of sexual desire
  • fertility

Telephone

780-432-8260, 780-432-8771 (Switchboard)

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Open to cancer patients, coupled or single, regardless of sexual orientation.

Service hours

Closed on Statutory holidays.

Referral Needed

Yes

Multiple Languages

Yes
View more information...

Outpatient Cancer Drug Benefit Program

Cancer drugs are provided, without charge, to registered Alberta cancer patients through specific locations in the province.

Please refer to the Alberta Health Services Cancer Drug Benefit Program.

Telephone

780-432-8710

Service Hours

Monday: 9:00 am - 5:00 pm.
Tuesday: 9:00 am - 5:00 pm.
Wednesday: 9:00 am - 5:00 pm.
Thursday: 9:00 am - 5:00 pm.
Friday: 9:00 am - 5:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Professional referral required.

Eligibility

Recipients must be:

  • covered by Alberta Health Care Insurance Plan;
  • registered in the Cancer Registry with a disease classified in the International Classification of Diseases for Oncology;
  • require drugs to treat cancer.

Referral Needed

Yes

Wait Times

Yes

Multiple Languages

Yes
View more information...

Palliative Care Consult Team (Inpatient)

Provides help to your health care team in managing your problems and concerns. This service is available in all care settings in the Edmonton Zone.

At home or in a hospital your main health care team provides your palliative care. A referral from your Doctor or Nurse Practitioner is needed when they want help from the palliative care service.

Our Services Include:

  • Providing consultative services and working closely with doctors, Nurse Practitioners, Home Care staff and hospital teams
  • Helping provide full care (physical, emotional, mental and spiritual) to the patient and family with a life-limiting disease
  • Assessing the need for transfer to the Tertiary Palliative Care Unit or to a hospice palliative care unit

Service Hours

Monday: 8:00 am - 5:00 pm.
Tuesday: 8:00 am - 5:00 pm.
Wednesday: 8:00 am - 5:00 pm.
Thursday: 8:00 am - 5:00 pm.
Friday: 8:00 am - 5:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Referral is from a Physician or Nurse Practitioner.

Eligibility

palliative diagnosis

Wait times

2 Days

An estimated wait time for a consult is 1-3 business days.

Hospice placement varies based on availability of beds.

Service hours

Closed on weekends and statutory holidays.

Multiple Languages

Yes
View more information...

Palliative Radiation Oncology Clinic

Provides the following:

  • palliative radiotherapy treatment for patients with a metastatic malignancy requiring symptom control
  • assessment of multidisciplinary supportive care needs
  • education regarding symptom management

Telephone

780-989-5912

Service Hours

Monday: 7:30 am - 4:30 pm.
Tuesday: 7:30 am - 4:30 pm.
Wednesday: 7:30 am - 4:30 pm.
Thursday: 7:30 am - 4:30 pm.
Friday: 7:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Must have a pathologically confirmed malignancy. If the primary malignancy is unknown, call first to speak with the on-call Radiation Oncologist about the referral.

Parking Services | 780-407-5142

Service hours

These hours are for the business office. Parking is available onsite 24/7.

View more information...

Parking Services

Parking Services is responsible for operating public and staff parking stalls at Alberta Health Services health care facilities and other locations.

Parking Services is an ancillary operation, which means that no government-provided health care funds may be used to build, lease, maintain, repair or manage parking areas. Fees collected from parkers are used to cover these costs.

For more information about parking maps, paying a ticket or appealing a ticket visit the website.

Telephone

780-407-5142

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Fees

Parking fees are in effect 24 hours per day and vary by location. Applicable fees are posted in public parking areas. Weekly and monthly rates are available for patients and visitors requiring longer term parking.

Multiple Languages

Yes
View more information...

Patient and Family Resource Centre

Provides a large collection of books, DVD's, credible websites and pamphlets covering topics including:

  • cancer types and therapies
  • coping with cancer
  • bereavement
  • nutrition
  • exercise
  • inspirational & motivational stories

A computer workstation is available for use in this area and there is a comfortable seating area.  Specially trained volunteers staff the Centre and make every effort to answer requests for information from our resources or refer to those individuals or agencies who may be able to help. Students may be given specific time or resource number limits on loans. Lending period is 3 weeks for books and A / V materials. A maximum of 3 items may be borrowed at a time.

Telephone

780-432-8456

Service Hours

Monday: 9:00 am - 4:00 pm.
Tuesday: 9:00 am - 4:00 pm.
Wednesday: 9:00 am - 4:00 pm.
Thursday: 9:00 am - 4:00 pm.
Friday: 9:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Primarily serves cancer patients and family members, but will lend to others.

Multiple Languages

Yes
View more information...

Patient Email Well Wishes

As part of our support for patient care and comfort, friends and family of inpatients at hospital and health care facilities can send well wishes via email. Sites participating in the program will receive the message, will ensure that the message is only "well-wish" (any other type of communication will be deleted) and will arrange for delivery within 3 business days. A couple of important reminders - the electronic delivery system is not a secure connection, so please don't add any confidential information to your message. Plus the "well-wish" system does not allow for replies or confirm receipt / delivery confirmation.

Service language options

Languages other than English in which this service may be delivered.

Patient Food Services | 780-432-8575

Service hours

General hours of meal service:

Breakfast: 8:20 AM - 9:30 AM

Lunch: 12:20 AM - 1:15 PM

Supper: 5:10 PM - 6:20 PM

View more information...

Patient Food Services

Patient Food Services ensures patients receive the diet the doctor or dietitian orders. Our team of dietitians, food service supervisors, and qualified cooks plan and continually improve menus.

In some centers we provide food services for staff and visitors (cafeteria). Refer to the specific site contact information for hours of operation and location.

Telephone

780-432-8575

Service Hours

Sunday: 7:00 am - 8:00 pm.
Monday: 7:00 am - 8:00 pm.
Tuesday: 7:00 am - 8:00 pm.
Wednesday: 7:00 am - 8:00 pm.
Thursday: 7:00 am - 8:00 pm.
Friday: 7:00 am - 8:00 pm.
Saturday: 7:00 am - 8:00 pm.

Patient Information | 780-432-8772

Service hours

Volunteers are available until 4:00 PM. Switchboard responds to inquires from 4:00 PM to 11:00 PM.

View more information...

Patient Information

Services offered:

  • responding to patient location inquires
  • providing direction on a patients whereabouts

Telephone

780-432-8772

Service Hours

Monday: 7:00 am - 4:00 pm.
Tuesday: 7:00 am - 4:00 pm.
Wednesday: 7:00 am - 4:00 pm.
Thursday: 7:00 am - 4:00 pm.
Friday: 7:00 am - 4:00 pm.

Physical Therapy | 780-432-8716

Wait Times

Yes
View more information...

Physical Therapy

Physical therapy is available to both inpatients and outpatients. Physical therapists at the Cross Cancer Institute assist patients recovering from physical dysfunction resulting from their cancer or cancer treatments. Together with the patient, the physical therapist will evaluate patient needs, diagnose physical therapy problems, establish plans of care, and evaluate their effectiveness.

Telephone

780-432-8716

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Eligibility

Available to cancer patients for physical problems resulting from cancer or cancer treatment(s).

Wait times

An estimated wait time will be provided at the time of appointment booking.

View more information...

Physical Therapy Breast Class

This patient education class is taught by a physical therapist. The class provides breast cancer patients with:

  • information about some possible problems (shoulder and muscle stiffness, swelling, cording) that may occur with breast cancer treatments;
  • advice about strategies for recovery following treatment;
  • description of exercises that help to get the shoulder moving and keep it moving well;
  • information about the benefits of being active;
  • tips to realize, identify and lower their risk of developing arm problems after breast surgery or radiation treatment;
  • a helpful group setting where patients can ask questions and share concerns

Telephone

780-432-8716

Service Hours

Thursday: 12:00 pm - 1:15 pm.

Eligibility

Breast cancer patients who are currently receiving or are scheduled to receive radiation therapy treatments.

Wait Times

Yes

Multiple Languages

Yes
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Positron Emission Tomography / Computed Tomography

The person is given a radioactive substance that collects in certain cells in the body. These cells can then be detected and the PET/CT combined gives a clear picture of the size, shape, and location of the abnormal cells.

Telephone

780-432-8550

Service Hours

Monday: 8:00 am - 5:00 pm.
Tuesday: 8:00 am - 5:00 pm.
Wednesday: 8:00 am - 5:00 pm.
Thursday: 8:00 am - 5:00 pm.
Friday: 8:00 am - 5:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Power of Nutrition | 780-432-8782 (Registration)

Service hours

Class held from 9:00 to 10:30 am, the 1st Wednesday of each month.

Multiple Languages

Yes
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Power of Nutrition

This class teaches people with cancer about eating healthy to help them stay strong during their treatment.

The class includes information about:

  • staying at a healthy body weight during cancer treatments
  • how foods can help manage the side effects of cancer treatments

You’ll also be given nutrition handouts and be able to speak with a dietitian

Telephone

780-432-8782 (Registration)

Service language options

Languages other than English in which this service may be delivered.

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
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Protective Services

Protective Services responsibilities include:

  • safety of patients, staff, and visitors
  • protection of hospital and personal property
  • patrolling and observing activities in all areas of the hospital
  • prevention and detection of criminal activities
  • investigations conducted into security and fire-related matters
  • responding to security alarms, fire alarms, medical emergencies, hazardous situations
  • access control
  • lost and found
  • fire safety
  • safe walking
  • assisting with parking

Service language options

Languages other than English in which this service may be delivered.
View more information...

Psychosocial and Spiritual Resources - Spiritual Care Services

Services are offered to people of all cultures, spiritual beliefs, and life orientations, including people who are:

  • in distress and wanting one-to-one or family support
  • struggling with meaning in life and death
  • wrestling with experiences of loss, self-worth, being in the hospital, or feelings of being isolated
  • looking for support with ethical decision making
  • in need of prayer or religious rites
  • wanting to explore their understanding of the Divine/God
  • coming to terms with bad news or with a future which has become more uncertain

Services include:

  • one-to-one spiritual counselling
  • connecting with community religious and spiritual leaders
  • prayers, rites, and sacraments
  • help dealing with difficult situations or issues of life and death
  • spiritual support for patients and their family members
  • support with life and health issues within each patient’s personal belief system
  • dealing with ethical concerns or problems

A multi-faith Prayer Centre is located on the first floor of the Cross Cancer Centre by the gift shop and provides a quiet sacred environment for meditation, prayer, and reflection.

Telephone

780-643-4303, 780-643-4304

Radiation Therapy | 780-432-8532

Wait Times

Yes

Multiple Languages

Yes
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Radiation Therapy

Provides radiation therapy for treating tumours.

Telephone

780-432-8532

Service Hours

Monday: 7:30 am - 6:00 pm.
Tuesday: 7:30 am - 6:00 pm.
Wednesday: 7:30 am - 6:00 pm.
Thursday: 7:30 am - 6:00 pm.
Friday: 7:30 am - 6:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Registration | 780-432-8548

Service hours

Switchboard is open 7:00am - 11:00pm Monday - Sunday

This service is not available to everyone. Call for more information.

Physician must book the patient for admission -Phone referral in

View more information...

Registration

Patient Registration

  • registers and pre-registers patients and collects demographic and financial information.
  •  registers patients for inpatient admissions, ambulatory clinic appointment, and  emergency department services

Telephone

780-432-8548

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Rehabilitation Oncology | 780-432-8716

Wait Times

Yes

Multiple Languages

Yes
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Rehabilitation Oncology

Services offered vary by location and may include:

  • assessment and treatment for functional impairments, limitations and activities of daily living caused by cancer and / or cancer treatments.
  • at the Cross Cancer Institute (CCI), Central Alberta Cancer Centre (CACC) and Holy Cross Centre: Occupational Therapy and Physiotherapy
  • at CACC and CCI sites: Speech Language Pathology
  • at Tom Baker Cancer Centre: Speech Language Pathology for Head and Neck Cancers
  • cancer-related lymphedema management for swelling that has developed in any part of the body related to the cancer or cancer treatments, including compression bandaging, manual lymph drainage as indicated, exercise, and education re skincare, self massage and home management.
  • assessment and prescription for compression garments and / or compression systems
  • Alberta aids to daily living (AADL) authorizations for compression sleeves, stockings, and / or other aids to daily living equipment
  • lymphedema education and cancer-related fatigue class taught monthly

Up to 10 treatment sessions are covered and extended at the discretion of the treating therapist.

 

Your doctor will get a written report after the assessment.

Telephone

780-432-8716

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Clients with rehabilitation conditions, including lymphedema, caused by cancer and / or cancer treatments.

Examples of, but not limited to, and other rehabilitation conditions such as:

  • Axillary webbing (cording)
  • Radiation capsulitis
  • Trismus from head and neck cancer
  • Radiation fibrosis limiting range of motion 
  • Pain
  • Fatigue
  • Decreased mobility and deconditioning 
  • Spinal accessory nerve damage

Neuro-oncological changes such as chemotherapy induced polyneuropathy, brain fog and cognitive changes.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Social Work | 780-391-7664

Service hours

Closed on Statutory holidays.

Multiple Languages

Yes
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Social Work

Assesses clients' needs and gives support to help them deal with illness or injury.

Services include:

  • help addressing concerns of clients, families, and members of the healthcare team
  • information and education (e.g., making good decisions, caregiver stress, career or work options, end-of-life care, child care options)
  • referrals to community resources and services (e.g., financial help, accommodation, transportation)
  • help solving conflicts within families and with the healthcare system
  • speaks with government agencies and departments on behalf of clients
  • support as clients transition home or to another care setting

Telephone

780-391-7664

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Speech Language Pathology - Cancer | 780-432-8288 (For Cancer patients)

Wait Times

Yes

Multiple Languages

Yes
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Speech Language Pathology - Cancer

Provides assessment and treatment for problems caused by cancer treatment, including:

  • swallowing
  • speech
  • language
  • voice
  • problems with the thinking process

Services are provided in the hospital, and in the community.

Telephone

780-432-8288 (For Cancer patients)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

Wait times vary.

Spiritual Care | 780-391-7664

Multiple Languages

Yes
View more information...

Spiritual Care

Offers spiritual and emotional support for patients, families, and staff in the hospital. Services are for people of any religion or culture and may include:

  • help dealing with difficult decisions or issues of life and death
  • help talking about ethical concerns or problems
  • bereavement (grief) counselling

Support is available through:

  • compassionate staff members
  • prayer, ritual, or ceremonies
  • spiritual counsel
  • help linking people to their faith community
  • a space set aside for private prayer and services

Telephone

780-391-7664

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Switchboard | 780-432-8771

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Switchboard

These services include:

  • answering incoming telephone calls
  • transferring telephone calls and
  • giving out authorized telephone numbers

Telephone

780-432-8771

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Wait Times

Yes

Multiple Languages

Yes
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Symptom Control & Palliative Care Community Liaison Program

Offers support to people who are no longer receiving cancer treatment and need palliative care at home.

The Community Liaison Nurse telephones or meets with the patient and family and helps arrange the services that are needed.  Care is then transferred to the family doctor and Home Care.

Telephone

780-432-8887

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Symptom Control & Palliative Care Consult Program

The Pain and Symptom Control Program is for patients at the Cross Cancer Institute who are having problems with pain or other symptoms from cancer. Depending on his / her needs, a patient may see either several team members during a half-day Pain and Symptom Control Clinic appointment, or only a few team members during a shorter visit outside of the clinic. The patient is followed by the team until pain or other symptoms improve. Management is then continued by the family doctor.

Telephone

780-432-8350

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

For a patient, current or former that is of age 18 years and older.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Wait Times

Yes
View more information...

Symptom Control & Palliative Care Telehealth Program

This clinic helps patients with the pain and symptoms associated with cancer by providing  real-time support to physicians caring for cancer patients in rural and remote communities.

High-definition televisions link the remote care centre to a multi-disciplinary team at the Cross Cancer Institute in Edmonton. The team can then assess the patient without the patient leaving his or her home community. The patient may still require travel to Edmonton during their care, but many parts of the care can be provided to the patient through Telehealth.

Available to patients located within the area of the:

  • Grande Prairie Associate Cancer Centre
  • Peace River Community Cancer Centre
  • Fort McMurray Community Cancer Centre
  • Central Alberta (Red Deer) Associate Cancer Centre
  • Camrose Community Cancer Centre
  • Drayton Valley Community Cancer Centre
  • Lloydminster Community Cancer Centre
  • Barrhead Community Cancer Centre
  • Hinton Community Cancer Centre

Patients may be able to access this program in other communities in northern and central Alberta, depending on the availability of staff and facilities 

Telephone

780-432-8350

Service Hours

Monday: 10:00 am - 4:00 pm.
Tuesday: 10:00 am - 4:00 pm.
Wednesday: 10:00 am - 4:00 pm.
Thursday: 10:00 am - 4:00 pm.
Friday: 10:00 am - 4:00 pm.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Tumour Triage Coordination

Tumour Triage Coordinators are registered nurses who coordinate referrals to the tertiary cancer centres and provide timely new consult appointments for patients who need to see a cancer doctor (oncologist). They also support patients by explaining treatments, tests and choices so you can prepare for your visit.This service supports clients and their families by:

  • providing accurate information for patients so they can make informed decisions about their next steps
  • assisting patients to prepare for tests and cancer treatments by explaining tests and treatment choices or by referring patients to other resources or services
  • supporting coordination of care by working with other healthcare providers, connecting patient to the provider and/or resource at the right time
  • assisting patients to prepare for medical visits by explaining ahead of time what to expect
  • assisting patients to access financial resources and community supports
  • nurses with oncology expertise provide care for patients across all tumor groups

Telephone

780-432-8732

Service Hours

Monday: 8:30 am - 4:00 pm.
Tuesday: 8:30 am - 4:00 pm.
Wednesday: 8:30 am - 4:00 pm.
Thursday: 8:30 am - 4:00 pm.
Friday: 8:30 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

For cancer patients referred by the Tom Baker Cancer Centre.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Ultrasound | 780-432-8550

Wait Times

Yes

Multiple Languages

Yes
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Ultrasound

Ultrasound is an imaging test that captures images of soft tissue organs, blood vessels and tissues using high-frequency sound waves (no radiation).  Ultrasound is also known as sonography. 

Not all tests are offered at all sites. Call the location for more information.

Telephone

780-432-8550

Service Hours

Monday: 8:00 am - 5:00 pm.
Tuesday: 8:00 am - 5:00 pm.
Wednesday: 8:00 am - 5:00 pm.
Thursday: 8:00 am - 5:00 pm.
Friday: 8:00 am - 5:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Van Shuttle Service | 780-432-8334

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Van Shuttle Service

Provides free shuttle service to appointments at the Cross Cancer Institute to clients from out of town. Clients are picked up at their hotels or bed and breakfasts and returned after their appointment.

Donations are accepted to support the service.

Telephone

780-432-8334

Service Hours

Monday: 8:00 am - 3:30 pm.
Tuesday: 8:00 am - 3:30 pm.
Wednesday: 8:00 am - 3:30 pm.
Thursday: 8:00 am - 3:30 pm.
Friday: 8:00 am - 3:30 pm.

Eligibility

Clients of the Cross Cancer Institute who are from out of town, are 16 years or older and are mobile.

Volunteer Resources | 780-432-8334

Multiple Languages

Yes
View more information...

Volunteer Resources

Our volunteer roles share a commitment to improving the quality of the patient and family experience.

Volunteers are:

  • way-finders who help guide patients and families around our busy facilities,
  • friendly visitors who spend time with our socially isolated patients,
  • patient and family advisors who provide input and direction to AHS on numerous committees,  
  • supporters of our volunteer retail operations - where the proceeds are returned to AHS to provide patient care and comfort.

For general information about volunteering with AHS please visit our website.

Telephone

780-432-8334

Service Hours

Monday: 9:00 am - 4:00 pm.
Tuesday: 9:00 am - 4:00 pm.
Wednesday: 9:00 am - 4:00 pm.
Thursday: 9:00 am - 4:00 pm.
Friday: 9:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

The Wig Salon is closed for lunch on Mondays and Fridays from 12:00 - 1:00 pm

Multiple Languages

Yes
View more information...

Wig Service and Hair Alternatives

Service includes wig fittings and head shaves, as well as information about wig care.

More information and demonstrations:

Dana-Farber Cancer Institute:

Telephone

780-432-8334

Service Hours

Monday: 9:00 am - 3:30 pm.
Tuesday: 9:00 am - 3:00 pm.
Wednesday: 9:00 am - 3:00 pm.
Thursday: 9:00 am - 3:00 pm.
Friday: 9:00 am - 3:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Individuals being treated for cancer.