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Provincial and Territorial Helplines and Websites

Topic Overview

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This topic provides phone numbers and web addresses by province for:

  • Child abuse, elder abuse, and domestic violence resources.
  • Sexual assault (rape).
  • Suicide prevention.
  • Mental health information.
  • Drug and alcohol use problems.
  • Other health information.

Your local provincial health information line provides confidential help with:

  • Answering your health questions.
  • Assessing your symptoms.
  • Finding crisis support.
  • Finding information about resources in your community.

Many of the resources below have toll-free phone numbers and provide help 24 hours a day, 7 days a week in multiple languages. In an emergency, call 911.

Canada-wide resources

Alberta

  • Provincial Health Information Line. Health Link. Call 811 or visit https://MyHealth.Alberta.ca.
  • Alberta Human Services: Find Supports and Services. Visit one of the websites below or visit www.humanservices.alberta.ca/abuse-bullying/15666.html or call one of the numbers.
    • Family Violence Info Line. Chat online at www.humanservices.alberta.ca/abuse-bullying/15666.html or call 310-1818.
    • Child Abuse Hotline. Visit www.humanservices.alberta.ca/abuse-bullying/14841.html or call 1-800-387-5437.
    • Bullying: Get Help. Chat online at www.humanservices.alberta.ca/abuse-bullying/bullying-get-help.html or call 1-888-456-2323.
  • Alberta Elder Abuse Awareness Council. Visit www.albertaelderabuse.ca or call 310-1818.
  • Sexual Assault Services in Alberta. Visit https://aasas.ca/get-help for more information.
  • Mental Health Helpline. Call 1-877-303-2642.
  • Addiction Services Helpline. Call 1-866-332-2322.

British Columbia

  • Provincial Health Information Line. HealthLinkBC. Visit www.healthlinkbc.ca or call 811.
  • VictimLinkBC. Visit http://www2.gov.bc.ca/gov/content/justice/criminal-justice/victims-of-crime/victimlinkbc or call 1-800-563-0808.
  • Child Abuse Prevention Website: Helpline. Visit www.safekidsbc.ca/helpline.htm or call 310-1234.
  • BC Mental Health and Substance Use Services. Visit www.bcmhsus.ca or call 310-6789.
  • Crisis Intervention and Suicide Prevention Centre of British Columbia. Visit http://crisiscentre.bc.ca or call 1-800-784-2433 (1-800-SUICIDE).
  • Here to Help. Visit www.heretohelp.bc.ca for more information.
  • Kids Help Phone. Visit www.kidshelpphone.ca or call 1-800-668-6868.

New Brunswick

  • Provincial Health Information Line. Tele-Care: Visit www2.gnb.ca/content/gnb/en/departments/health/Tele-Care.html or call 811.
  • Emergency Social Services. Visit http://www2.gnb.ca/content/gnb/en/departments/social_development/about_us/emergency_socialservices.html to find the number for the office nearest you or call 1-800-442-9799.
  • Adult Protection. Visit http://www2.gnb.ca/content/gnb/en/services/services_renderer.9335.Adult_Protection.html for more information.
  • Fredericton Sexual Assault Centre. Visit http://fsacc.ca/en or call (506) 454-0437.
  • Suicide Prevention CHIMO Helpline. Visit http://www2.gnb.ca/content/gnb/en/departments/health/Suicide_Prevention.html or call 1-800-667-5005.

Ontario

  • Provincial Health Information Line. Telehealth Ontario: Visit www.ontario.ca/page/get-medical-advice-telehealth-ontario or call 1-866-797-0000.
  • Assaulted Women's Helpline. Visit www.awhl.org or call 1-866-863-0511.
  • Elder Abuse Ontario. Visit www.elderabuseontario.com or call 1-866-299-1011.
  • Distress and Crisis Ontario: Member Centres. Visit www.dcontario.org/centres.html to find the phone number for a crisis line in your calling area.
  • Drug and Alcohol Helpline. Call 1-800-565-8603.
  • Mental Health Helpline. Call 1-866-531-2600.

Quebec

  • Provincial Health Information Line. Info-Sante. Visit www.santemonteregie.qc.ca/portail/services/info-sante.en.html or call 811.
  • Domestic Violence. Go to http://domesticviolence.gouv.qc.ca for more information.
  • La Ligne Aide Abus Aînés (Elder Mistreatment Helpline). Visit www.aideabusaines.ca/en or call 1-888-489-2287.
  • Batshaw Youth and Family Centres Foundation. Call Youth Protection Services at (514) 935-6196 or visit www.batshaw.qc.ca/en/need-help/report for more information.
  • Drugs: Help and Referral. Visit www.drogue-aidereference.qc.ca/www/index.php or call 1-800-265-2626.
  • Preventing Suicide. Visit http://sante.gouv.qc.ca/en/conseils-et-prevention/prevenir-le-suicide or call 1-866-277-3553.
  • Mental Health. Visit http://sante.gouv.qc.ca/en/problemes-de-sante/sante-mentale to learn more.

Saskatchewan

  • Provincial Health Information Line. HealthLine. Visit www.saskatchewan.ca/residents/health/accessing-health-care-services/healthline or call 811.
  • Victims of Crime and Abuse. Go to www.saskatchewan.ca/residents/justice-crime-and-the-law/victims-of-crime-and-abuse for a list of community-based organizations and their contact information.
  • Child Abuse and Neglect. Go to www.saskatchewan.ca/residents/justice-crime-and-the-law/child-protection/child-abuse-and-neglect for a list of local child protection offices and their contact information.
  • Age Friendly Saskatchewan Senior Neglect and Abuse Awareness. Go to www.agefriendlysk.ca/index.php?page=senior-abuse to learn more.
  • Mental Health and Addiction Services. Go to www.saskatchewan.ca/residents/health/accessing-health-care-services/mental-health-and-addictions-support-services for a list of local mental health and addictions services.

Yukon

  • Territorial Health Information Line. HealthLine: Visit www.hss.gov.yk.ca/811.php or call 811. If you are calling from a satellite phone, you can dial (604) 215-4700 to reach the Health Services Representative at HealthLink BC.
  • Family and Children's Services. Visit www.hss.gov.yk.ca/family_children.php or call 1-800-661-0408, ext. 3002.
  • VictimLink. Visit the Department of Justice "Need Help? Phone Directory" at www.justice.gov.yk.ca/prog/cor/vs/phonedir.html or call 1-800-563-0808.
  • Abuse of Older Adults. Visit www.hss.gov.yk.ca/seniorabuse.php or call 1-800-661-0408, ext. 3946.
  • Alcohol and Drug Services. Call 1-866-456-3838.

Other provinces and territories

Check your local phone book or provincial or territorial website.

Credits

Adaptation Date: 8/14/2019

Adapted By: Alberta Health Services

Adaptation Reviewed By: Alberta Health Services

Adapted with permission from copyrighted materials from Healthwise, Incorporated (Healthwise). This information does not replace the advice of a doctor. Healthwise disclaims any warranty and is not responsible or liable for your use of this information. Your use of this information means that you agree to the Terms of Use. How this information was developed to help you make better health decisions.