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 General Information

Environmental Public Health - Housing and Illegal Drug Operations at Rocky Mountain House Health Centre

Works to make sure all public housing (including rental properties) are safe for tenants and meet the Housing Regulation and Minimum Housing and Health Standards requirements.

Wait

Call your local office to make an appointment.

Accessibility

Wheel chair access available.

Ambulance Bay

Service hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Closed from 12:00pm - 1:00pm

This is not a drop in service. Please call for information between the listed hours

Address

5016 52 Avenue
Rocky Mountain House Alberta
T4T 1T2

Fax

403-845-4975

Toll free number

1-833-476-4743

Website

Getting there

Wayfinding information not currently available.

 Other services

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Addiction and Mental Health - Domestic Abuse Response Team

Domestic violence can take many forms, including verbal, physical, sexual, psychological, emotional, spiritual, financial, and the violation of rights and can happen in any relationship that is based on intimacy, dependency, or trust. The Domestic Abuse Response Team (DART) offers specialized support to patients of all genders who are experiencing any form of domestic violence. Individuals do not have to be in a crisis to access DART and can request a referral at select emergency departments, urgent care centres, and maternity units. Participation is voluntary.

DART services are provided while individuals are present within the Alberta Health Services (AHS) or Covenant Health facility and are confidential, nonjudgmental, and choice-based. Once the referral is initiated, a DART responder will connect with the individual either in-person or over the phone to conduct further assessment and provide the following services based on the their needs:

  • emotional support
  • information and education about domestic violence
  • assistance with safety planning
  • information about and referrals to local supports, including financial assistance, counselling, food bank, etc.
  • assistance with contacting local law enforcement and / or Children's Services
  • access to safe accommodations, including emergency shelter or hotel
  • transportation from AHS or Covenant Health facility to safe accommodations
  • follow-up support This service is provided by AHS and AHS contracted service providers.

This service is provided by AHS and AHS contracted service providers.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

This service targets:

  • Albertans who disclose concerns of domestic violence or feeling unsafe
  • anyone 16 years of age and older, any gender (Child and Family Services involvement for patients under the age of 16)
  • clients must be alert, oriented and medically cleared in-person at nearest AHS facility
  • clients must be able to provide informed consent

Wait Times

Yes

Multiple Languages

Yes
View more information...

Addiction Services - Prevention

Provides prevention services for people, families, schools, communities, and workplaces.

Addiction prevention support may include:

  • consultation
  • needs assessment
  • education
  • orientation to prevention best practice
  • prevention activity planning
  • other support as needed
  • orientation to addiction treatment

Telephone

403-844-5235

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Service hours

Closed from 12:00 PM to 1:00 PM for Lunch.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Adult Addiction and Mental Health Services - Assertive Outreach

Provide services to individuals with significant impairments of functioning due to severe and/or persistent mental illness,often affecting their daily functioning; difficulty accepting and maintaining treatment; lack of personal support systems; and may have coexisting issues related to substance abuse and/or justice involvement. Individuals must be willing to participate in the community or be clients leagally aligned to services through such programs as Community Treatment Orders.
Services Include:

  • Medication/Psychiatric Support; administer, assess, monitor prescribed medications
  • Teaching/education and prevention and promotion strategies for recovery focused care
  • Advocate in referral to doctor and/or psychiatrist
  • Support transportation for essential appointments
  • Support social, cultural, spiritual, and personal meaningful activities for quality of life improvement
  • Liaise with employment, finance and housing supports
  • Provide support in activities of daily living; meal planning, grocery shopping
  • Supportive counselling; crisis resolution, problem solving; social skills, coping skills' promote independence

Telephone

403-844-5235

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Adults 18-64 years old with severe and/or persistent symptoms of a diagnosed mental illness.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Clients must be triaged by the Assertive Outreach nurse prior to acceptance for services

Wait Times

Yes

Multiple Languages

Yes
View more information...

Adult and Youth Counselling - Addiction and Mental Health Services

Provides counselling programs for people with substance use or gambling problems. Topics and programs may include:

  • individual counselling
  • group counselling
  • recovery management
  • education

Telephone

403-844-5235

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Youths and adults

Wait times

An estimated wait time will be provided at the time of appointment booking.

Service hours

Closed from 12:00 PM - 1:00 PM for lunch.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Adult Community Services, Addiction & Mental Health

Services offered: assessment, individual psychotherapy, option to attend groups in some locations. Concurrent treatment is available with an addiction counselor if appropriate. Crisis Services are available through the local emergency department or by calling 911.

Telephone

403-844-5235

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

18 years and older

Wait times

An estimated wait time will be provided at the time of appointment booking.

Service hours

Please call during hours listed for information and to register.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Bereavement Support Program

The sessions are not intended to be a group therapy environment, but rather an opportunity to learn together, and in the process to receive and offer support and understanding. Focusing on a different topic each week, the program is designed to give people information and strategies from trained facilitators to learn about loss and how to cope with one's grief.

Telephone

403-844-5286

Service Hours

Tuesday: 8:00 am - 3:00 pm.
Wednesday: 8:00 am - 3:00 pm.
Thursday: 8:00 am - 3:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

Minimum 3 months since the death.

Cafeteria Services | 403-844-5253

Service hours

Cafeteria closed on statutory holidays.

Guest meal trays (at a nominal fee) are available by pre-ordering through Nursing on Week-ends and statutory holidays.

Breakfast, Coffee Break and lunch available to staff, volunteers and visitors. Supper only available to staff by pre-ordering through nursing from patient menu.

Menu Description: Cafeteria menu.

View more information...

Cafeteria Services

Cafeteria services offer food and beverages at Alberta Health Services facilities. Catering services and vending machines are available at some sites. Each cafeteria services site team is dedicated to creating great food, inspiring healthy eating, and providing outstanding customer service to support the health of Albertans.

**Please note hours of operation may vary from site to site.

Telephone

403-844-5253

Service Hours

Monday: 9:00 am - 3:00 pm.
Tuesday: 9:00 am - 3:00 pm.
Wednesday: 9:00 am - 3:00 pm.
Thursday: 9:00 am - 3:00 pm.
Friday: 9:00 am - 3:00 pm.

Fees

Food is available for purchase.

Service hours

Outside of regular hours services are only provided to ER and inpatient units.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Cardiac Monitoring Services

Offers heart (cardiac) monitoring services, which includes:

  • 24-hour Holter monitoring
  • cardiac event monitoring
  • 24-hour blood pressure monitoring (while you do your regular activities)

Some sites may not offer all of the above services.

Telephone

403-844-5275

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Service hours

Closed 12:00 PM to 1:00 PM for Lunch.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Child, Youth, and Family Mental Health Therapy

Services offered: assessment, individual psychotherapy, option to attend groups in some locations. Concurrent treatment is available with an addiction counselor if appropriate. Crisis Services are available through the local emergency department or by calling 911.Services offered: assessment, individual psychotherapy, option to attend groups in some locations. Concurrent treatment is available with an addiction counselor if appropriate. Crisis Services are available through the local emergency department or by calling 911.

Telephone

403-844-5235

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

18 years and younger

Wait times

An estimated wait time will be provided at the time of appointment booking.

Community Health Centres | 403-845-3007 (Home Care Fax), 403-845-3009 (Home Care Phone), 403-845-3030 (Public Health)

Service hours

Closed 12:00 PM to 1:00 PM for Lunch.

Referral Needed

Yes

Wait Times

Yes

Multiple Languages

Yes
View more information...

Community Health Centres

Provide people with information to make healthy choices, and opportunities to learn from and support each other to improve their quality of life. Community - based health programs can be accessed through any Community Health Centre (public health site).

Community based health programs work in the community to protect, promote, prevent, rehabilitate, support, and treat. The following services are available directly or through referral by contacting any Community Health Centre in the Central Zone:

  • clinics and Immunization
  • environmental public health
  • immunization clinics including influenza and international travel
  • ostomy clinics
  • mobility clinics such as walkers
  • education, consultation & counselling
  • genetics counselling
  • seniors' support and counselling
  • mental health counselling
  • nutrition consultation
  • breastfeeding counselling
  • oral health consultation
  • school programs for health promotion
  • sexual health consultation
  • food safe, water analysis
  • asthma education
  • tobacco reduction
  • injury prevention
  • addiction services - information, prevention and treatment
  • oral health services
  • early intervention program services

Support and Allied Health services include:

  • public health inspections
  • public health nursing and home care services
  • pediatric rehabilitation and outreach services (e.g. occupational therapy, physical therapy, speech language pathology, audiology services)
  • palliative care
  • follow up and support for moms and early discharged newborns
  • continuing care placement coordination
  • home IV therapy
  • communicable disease control
  • Alberta Aids to Daily Living
  • respiratory services
  • hospital discharge planning
  • healthy communities facilitation

Telephone

403-845-3007 (Home Care Fax), 403-845-3009 (Home Care Phone), 403-845-3030 (Public Health)

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Referrals are required for some programs. Clients should call the local Community Health Centre (Public Health site) for details.

Eligibility

Varies, depending on service required.

Wait times

Waiting time varies depending on service required.

Fees

There are fees for some of the health services offered and clients are advised of fees when calling the Community Health Centre (Public Health site).



Fee Reductions

Fee reductions offered for some services, depending on the program/service.

Service hours

Closed from 12:00 PM to1:00 PM for lunch.

Referral Needed

Yes

Wait Times

Yes
View more information...

Continuing Care Counselling

Helps people in all areas of health care, their families, and caregivers by providing:

  • short-term counselling to help manage change
  • grief counselling
  • in home visits
  • referrals to other specialized services or resources
  • support groups for caregivers (in some areas)
  • information on housing options, advance care planning, and end-of-life planning
  • referrals to other healthcare providers and agencies, as needed
  • cognitive assessments

Service is offered in people's homes, at lodges, hospitals, continuing care centres and supportive living residences.

Telephone

403-845-3009

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:00 pm.

Referral Needed

acute care, home care or long term care program referral is required

Wait times

14 Days

1 to 14 days

Service hours

Closed from 12:00 PM to 1:00 PM for lunch.

Multiple Languages

Yes
View more information...

Early Childhood Intervention Program

The program offers:

  • information about development, behavior, play and parenting
  • connections to community resources and services
  • support to your family setting goals and planning for the future
  • collaboration with your child’s health team
  • services that are provided in various ways; in your home, in the community, virtual appointments or phone consultations

Telephone

403-845-3030

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Children between 0-5 years old are eligible if:

  • you live within the Central Zone
  • you are wondering if your child is meeting developmental milestones
  • your child is experiencing or is at increased risk for developmental delays
  • the most appropriate service based on your child and family’s needs

Service hours

Hearing screening available by appointment only.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Early Hearing Detection and Intervention (EHDI) Program

Alberta's Early Hearing Detection and Intervention (EHDI) Program is a provincial screening program that identifies permanent hearing loss as early as possible in a baby's life. This ensures that babies and families receive timely follow-up and support sooner to optimize developmental outcomes.

Services include:

  • Screening babies for hearing loss by 1 month of age
  • Diagnosing permanent hearing loss by 3 months of age
  • Ensuring access to intervention by 6 months of age

For more information, visit our website

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

All babies born in Alberta, or born to parents living in Alberta are eligible for screening within 90 days of birth. But it's best for babies to be screened within 30 days of birth.

Additional eligibility requirements exist based on the baby's age and health status. Infants born with bilateral aural atresia or presenting with meningitis are not eligible for screening. These infants are referred directly to audiology services, by the EHDI Hearing Screener for a diagnostic Auditory Brainstem Response (ABR) assessment.

Wait times

Appointments booked upon request.

Emergency Services | 403-844-5262

Service hours

Available 24 a day, 7 days a week.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Emergency Services

If you have an emergency, call 911.

Emergency departments:

  • take care of people that are very sick or injured on a priority basis. This means the sickest people are seen first. If you go to an emergency department for care that isn't urgent, you will not likely be seen right away.
  • provide medical care, which includes assessment and treatment
  • stabilize people and get them ready to transport to a higher level of care facility (if needed)
  • provide follow-up care including referrals to a family doctor or specialist (if needed)

Emergency Department wait times are now available for Calgary, Edmonton, Lethbridge, Medicine Hat and Red Deer.

Get the right care when you need it, to learn more visit Know Your Options

This service may be impacted by the COVID pandemic. View the Hours of Operations to see if the location has been impacted. Visit https://ahs.ca/covid for up-to-date information.

Telephone

403-844-5262

Service language options

Languages other than English in which this service may be delivered.

Wait times

We can’t predict how long you will need to wait in the emergency department. Patients are assessed (triaged) using a standard scoring system called the Canadian Triage and Acuity Scale (CTAS) to see how urgent their health needs are.

Endoscopy Services | 403-844-5251

Wait Times

Yes
View more information...

Endoscopy Services

This services provides endoscopy procedures including:

  • gastroscopy - examination of the esophagus, stomach and duodenum
  • colonoscopy - examination of the large bowel
  • ERCP - examination of the bile ducts and the pancreatic ducts

NOTE: Services vary by site across the zone.

Telephone

403-844-5251

Service Hours

Monday: 7:00 am - 3:15 pm.
Tuesday: 7:00 am - 3:15 pm.
Wednesday: 7:00 am - 3:15 pm.
Thursday: 7:00 am - 3:15 pm.
Friday: 7:00 am - 3:15 pm.

Wait times

An estimated wait time will be provided at time of appointment booking.

Service hours

Closed from 12:00pm - 1:00pm

This is not a drop in service. Please call for information between the listed hours

Multiple Languages

Yes
View more information...

Environmental Public Health - Disease: Communicable, Rabies, Food Borne Illness

This service:

  • investigates cases and outbreaks of illness, which are caused by germs like E. coli, salmonella, and Giardia (beaver fever) to find out the cause and prevent other people from getting sick
  • investigates people with vomiting and diarrhea who don’t know how they got sick
  • provides follow-up for animal bites (dogs, cats, bats, and other animals) to make sure people don’t get rabies
  • investigates single cases and/or outbreaks of many diseases including botulism, hantavirus, norovirus, shigella, and Q fever

For more information visit the Environmental Public Health website or submit a request online.

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Closed from 12:00pm - 1:00pm

This is not a drop in service. Please call for information between the listed hours

Wait Times

Yes

Multiple Languages

Yes
View more information...

Environmental Public Health - Drinking Water

Inspects public water supplies, reviews water sample results, and issues water advisories if needed. You can get water testing supplies (sample bottles) and shipping information from your local Community Health Centre. Testing for municipalities and private home owners is done through the Provincial Laboratory of Public Health and Alberta Centre for Toxicology. If there is E. coli or total coliform bacteria in your sample, you will be contacted right away in most parts of the province.

May advise private homeowners about how safe their well, cistern, or dugout water is and talk about treatment options if needed.

Does drinking water testing for bacteria through the Provincial Laboratory of Public Health, Environmental Microbiology Services, which checks for:

  • E. coli bacteria (shows if water is contaminated with sewage or fecal matter)
  • total coliform bacteria (helps determine the integrity of the water source)

Chemical water testing of untreated ground water for private households is done by The Alberta Centre for Toxicology which checks for many different things including bicarbonate, calcium, chloride, and magnesium.

Your water sample requisition may be reviewed before your sample is sent to the right place for testing. This is to make sure your water supply is eligible for testing.

For more information visit the Environment Public Health website or submit a request online.

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Please call your local office to talk about the criteria for submitting a water sample.

Wait times

Call your local office to make arrangements for an appointment.

Fees

Fees may apply for sending a water sample for testing. Please contact your local office to discuss the charges.

Service hours

Closed from 12:00pm - 1:00pm

This is not a drop in service. Please call for information between the listed hours

Multiple Languages

Yes
View more information...

Environmental Public Health - Education

Answers general environmental public health questions about topics like safe cooking, pest problems, and mould.

Offers classes, courses, presentations, and displays on many environmental public health topics. They are suited to the audience’s needs. Information can be in-person, online, or in home study, and may be available in other languages. Some services offered are:

  • bed bugs presentations
  • courses for childcare facility staff
  • courses to operate temporary food concessions at fairs, festivals, exhibitions, carnivals, or other special events
  • displays at trade shows and expos
  • food sanitation and hygiene courses (the AHS Food Safety Course is required by Alberta’s Food Regulation)
  • hand washing and personal hygiene presentations
  • home study on food safety (a certificate in basic food safety may be issued)
  • swimming pool operators course
  • 3-hour courses on food safety (a certificate in basic food safety may be issued)

For more information visit the Environmental Public Health website or submit a request online.

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Fees

Fees for formal courses

Service hours

Closed from 12:00pm - 1:00pm

This is not a drop in service. Please call for information between the listed hours

Wait Times

Yes

Multiple Languages

Yes
View more information...

Environmental Public Health - Housing and Illegal Drug Operations

Requires that owners / operators / landlords / property managers keep public housing healthy and safe for tenants. The service follows up on complaints from tenants or other agencies about housing conditions which may include no heat, water problems, structure problems, or pest problems (mice or other rodents, bed bugs or other insects). If conditions could be dangerous to tenants, they may need to move out. The service works with landlords to fix or remove problems. The service can also order dangerous conditions to be fixed like houses used for illegal drug operations (e.g., marijuana grow ops, meth labs).

For more information visit the Environmental Public Health website or submit a request online.

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

Call your local office to make an appointment.

Service hours

Closed from 12:00pm - 1:00pm

This is not a drop in service. Please call for information between the listed hours

Multiple Languages

Yes
View more information...

Environmental Public Health - New Business and Plan Approval

Reviews and approves plans for building or renovating restaurants or other food establishments, swimming pools, social care facilities (e.g., daycares and nursing homes), and personal service facilities (e.g., tattoo studios, spas).

Reviews plans for special events (e.g., fairs, exhibitions, or carnivals) to make sure the right services are available (including washrooms and hand wash stations).

Issues permits and licenses needed for some facilities to operate like:

  • a Food Handling Permit for food establishments open to the public
  • a Public Swimming Pools Regulation License for swimming pools open to the public

For more information visit the Environmental Public Health website or submit a request online.

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Closed from 12:00pm - 1:00pm

This is not a drop in service. Please call for information between the listed hours

Multiple Languages

Yes
View more information...

Environmental Public Health - Orders, Disclosure and Legal Activity

This service inspects public places. When needed, is granted the power by The Public Health Act to order dangerous conditions to be fixed, removed, destroyed, or declared unfit.

Public health inspectors are designated as executive officers under the Public Health Act (RSA Chapter P-37) and enforce these regulations and standards:

  • Artificial Tanning Regulation
  • Bodies of Deceased Persons Regulation (AR 135/2008)
  • Communicable Diseases Regulation (AR 238/1985)
  • Food Regulation (AR 31/2006)
  • Food Retail and Foodservices Code
  • Housing Regulation (AR 173/1999)
  • Institutions Regulation (AR 143/1981)
  • Minimum Housing and Health Standards
  • Nuisance and General Sanitation Regulation (AR 243/2003)
  • Personal Services Regulation (AR 1/2020)
  • Personal Services Standards
  • Recreation Area Regulation (AR 198/2004)
  • Pool Standards
  • Public Swimming Pools Regulation (204/2014)
  • Standards for Artificial Tanning Facility Signage
  • Waiver Regulation (AR 298/2003)
  • Work Camps Regulation (AR 218/2002)

For more information visit the Environmental Public Health website or submit a request online.

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Closed from 12:00pm - 1:00pm

This is not a drop in service. Please call for information between the listed hours

Multiple Languages

Yes
View more information...

Environmental Public Health - Personal Services

Prevents illness and infection from spreading by:

  • reviewing plans for new businesses
  • approving facilities before they open
  • doing inspections to make sure practices followed are safe and facilities are maintained as regulation requires
  • investigating any complaints from clients.

The requirements of the Personal Services Regulation and its related Health Standards and Guidelines apply to services which offer:

  • barbering
  • body and ear piercing (using guns or needles)
  • body wraps
  • branding
  • chemical hair colouring, straightening and curling
  • chemical peels
  • cosmetic cryotherapy
  • cryolipolysis (cool sculpting)
  • dermal jewelry anchoring
  • dermal filler injection
  • dermal rolling
  • earlobe stretching
  • electrolysis
  • esthetic cupping
  • eyebrow threading
  • face and body painting
  • facial and body waxing
  • facials
  • hair extension
  • haircutting and hairstyling
  • henna
  • lash and brow tinting
  • lash extension
  • laser and cosmetic tattoo removal
  • laser hair re-growth and restoration
  • laser hair removal
  • manicure
  • microblading
  • microderm abrasion
  • mud treatments
  • neuromodulator injection (botox)
  • pedicure
  • permanent make-up
  • scarification
  • shaving
  • skin exfoliation
  • spray tanning
  • tattooing
  • teeth whitening
  • tooth decoration
  • ultraviolet (UV) tanning (tanning beds)
  • vaginal rejuvenation

For more information visit the Environmental Public Health website or submit a request online.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Closed from 12:00pm - 1:00pm

This is not a drop in service. Please call for information between the listed hours

Multiple Languages

Yes
View more information...

Environmental Public Health - Recreational Water

Keeps the public from getting sick when using recreational water by:

  • approving pool plans
  • inspecting pools and other water facilities to ensure water is safe and sanitary
  • teaching operators about proper pool maintenance
  • reviewing water sample results (local community health centres may accept water samples for testing for E. coli, total coliforms, and Pseudomonas)

For more information visit the Environmental Public Health website or submit a request online.

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Closed from 12:00pm - 1:00pm

This is not a drop in service. Please call for information between the listed hours

Multiple Languages

Yes
View more information...

Environmental Public Health - Risks: Indoor Air, Outdoor Air, Contaminated Sites

Responds to and investigates health risks from activities like sour gas wells, forest fires, and accidental releases of gasoline, pesticides, or other chemicals.

Reviews and makes recommendations to approving authorities regarding proposed land use developments (e.g., intensive livestock operations, industrial plants, or developments on contaminated sites).

Responds to complaints and investigates indoor air in residences, schools, malls, swimming pools, or other public places. Will also respond to and investigate complaints about outdoor air.

For more information visit the Environmental Public Health website or submit a request online.

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Closed from 12:00pm - 1:00pm

This is not a drop in service. Please call for information between the listed hours

Multiple Languages

Yes
View more information...

Environmental Public Health - Safe Food

Inspects public food facilities (e.g., restaurants, mobile food trucks, grocery stores, kitchens in daycares and nursing homes) to make sure food is prepared safely.

Applies Food Regulation requirements in public food facilities or operations to areas like:

  • bed and breakfast facilities
  • commercial caterers
  • community organization functions (when food is prepared for the public by volunteers)
  • convenience stores and fast food restaurants
  • restaurants, delis, and mobile food vendors
  • farmers’ markets (licensed by Alberta Agriculture) and their stallholders
  • food banks
  • food facilities in halls and churches that may be rented to the public
  • daycares, nursing homes, group homes, and other care facilities with over 10 clients that offer food service
  • grocery stores
  • private homes from which low risk home-prepared foods are sold
  • temporary food facilities at special events (e.g., fairs, festivals, exhibitions, carnivals, rodeos)
  • work-camp food facilities

This program offers guidance but will not apply Food Regulation requirements at private functions like:

  • bake sales when low risk foods are sold for charity
  • food prepared in a private home for family and guests
  • potlucks and other functions not open to the public

For more information visit the Environmental Public Health website or submit a request online.

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Closed from 12:00pm - 1:00pm

This is not a drop in service. Please call for information between the listed hours

Multiple Languages

Yes
View more information...

Environmental Public Health - Social Care

Reviews plans for new businesses and approves facilities as requested by Children's Services, Inspects many adult and childcare facilities routinely and follows up on complaints from clients or their families. May also provide education for staff in social care facilities.

Applies the requirements of various regulations under the Public Health Act and the CSA Standards in social care facilities including:

  • daycares and foster homes
  • drop-in centres and shelters
  • group family day homes and group homes
  • long-term care facilities, nursing homes, and seniors’ lodges
  • preschools and out-of-school care
  • playgrounds

For more information visit the Environmental Public Health website or submit a request online.

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Pick-up Details:
Monday - Friday 8:30 AM - 4:30 PM

 

Drop-off Days:
Tuesday - Wednesday

9:30 AM to 3:30 PM

Multiple Languages

Yes
View more information...

Environmental Public Health - Water Sample Bottle Pick-up and Drop-off

Drinking water, beaches and swimming pool water can be tested. Chemical water sampling testing is available and looks for common chemicals and trace metals found in water.

For additional information,

Telephone

403-845-3030

Service language options

Languages other than English in which this service may be delivered.

Fees

Fees may apply. See Hours of Operations for details.

Service hours

Closed from 12:00pm - 1:00pm

This is not a drop in service. Please call for information between the listed hours

Multiple Languages

Yes
View more information...

Environmental Public Health - Work Camps

Inspects work camps of all sizes, including camps that move around Alberta or stay in one place. This includes camps used for any type of business (e.g., oil exploration and development, logging, tree planting). Inspections check that food is safely prepared, water is safe to drink, sewage is properly treated and disposed of, and housing conditions are safe.

Teaches companies about requirements for work camps.

Investigates complaints from people living at work camps.

For more information visit the Environmental Public Health website or submit a request online.

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Closed from 12:00pm - 1:00pm

This is not a drop in service. Please call for information between the listed hours

Multiple Languages

Yes
View more information...

Environmental Public Health Program

Work to keep public places (e.g., restaurants, daycares, pools, rental properties, tattoo studios) safe. Tell people about health risks (e.g., unsafe water or housing). Make sure that the Public Health Act is being followed.

Our services include:

For more information visit the Environmental Public Health website or submit a request online.

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait Times

Yes

Multiple Languages

Yes
View more information...

General Radiography (X-Ray)

General Radiography uses x-rays to produce images of the structures inside the body, particularly bones. X-ray beams can pass through the body, but they are absorbed in different amounts depending on the density of the material they pass through.

Telephone

403-844-5276

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Multiple Languages

Yes
View more information...

Health Information - Access and Disclosure

In accordance with Alberta's Health Information Act, this is a service which enables the release of individually identifiable health information with or without the consent of an individual.

For detailed instructions, frequently asked questions and forms, please visit Access & Disclosure | Alberta Health Services.

Telephone

403-845-8527

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Fees

A basic fee of $25.00 is applied to all requests which includes up to 20 pages depending on record format i.e. paper, electronic or microfilm record. Each additional page costs from .25 to .50 cents per page. Additional costs may apply. Fees are applied in accordance with the Health Information Act.



Fee Reductions

If you are unable to pay the fee, please submit evidence of financial hardship.

View more information...

Health Information / Records Management

Completes patient charts, collects data, data entry and coding, collects patient information, dictates notes, and transcribes inpatient and outpatient charts.

Telephone

403-845-8527

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Fees

There is a fee for copies of health records.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Hemodialysis - Alberta Kidney Care - North

Provides hemodialysis treatments (a process where the client’s blood is passed through a special filter that removes waste products and water).

Most people need 3 treatments every week. Each treatment lasts 4 hours.

Service Hours

Monday: 6:45 am - 6:45 pm.
Tuesday: 6:45 am - 6:45 pm.
Wednesday: 6:45 am - 6:45 pm.
Thursday: 6:45 am - 6:45 pm.
Friday: 6:45 am - 6:45 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Home Care | 1-855-371-4122 (Continuing Care Access Line), 403-845-3009

Multiple Languages

Yes
View more information...

Home Care

Helps people of all ages who live at home and need medical support, which may include:

  • care after surgery
  • short-term and long-term care
  • palliative and end-of-life care
  • respite services
  • equipment for short-term loans

An AHS case manager and Registered Nurse meet with clients and help decide which services they need. This service also assesses applications for long-term care, supportive living, and facility respite care.

The Continuing Care Access Line toll free number is available for new patients and their family to call if they have questions or inquiries about accessing Home Care services in their community (during and after regular business hours).

Telephone

1-855-371-4122 (Continuing Care Access Line), 403-845-3009

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Hospitals | 403-845-3347

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Hospitals

To access contact information and a list of services offered, select a hospital.

Search through a complete list of progams and services, or hospital and facility information with the following:

Find Healthcare:

Telephone

403-845-3347

Service language options

Languages other than English in which this service may be delivered.

Multiple Languages

Yes
View more information...

Immunization - Adult Services

This service provides routine immunization for adults. Suggested immunizations:

  • a booster dose of diphtheria, tetanus, and pertussis (whooping cough)(dTap) every 10 years
  • dTap vaccine for pregnant women every time they are pregnant
  • Hepatitis B vaccine (HBV) for unprotected adults born in 1981 or later. Some adults born before 1981 may need this vaccine if they are at risk for hepatitis B (e.g. health problems, type of work, lifestyle, contact with the virus)
  • Human papillomavirus (HPV) vaccine for adults up to and including age 26 years who did not get it in school.
  • Measles, Mumps, Rubella (MMR) vaccine for adults whose immunization records do not show the recommended number of doses of measles, mumps, or rubella vaccine.
  • Chickenpox vaccine for unprotected adults
  • annual influenza vaccine
  • pneumococcal vaccine for all adults 65 years of age and older and adults with certain health problems

To find out which vaccines are recommended for you and to book an appointment for immunization, call your nearest community / public health centre. If you are not sure where your nearest community / public health centre is, you can call Health Link at 811. Bring any immunization records you have to the appointment, especially if you were immunized in another province or country.

For more general information about immunization go to ImmunizeAlberta.ca, Immunizations at myhealth.alberta.ca, or call Health Link.

Telephone

403-845-3030

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Service provided to individuals age 18 years and older; who live, work or go to school in Alberta

Fees

This service is free of charge, for adults who live, work or go to school in Alberta.

Immunization - Infant and Preschool Services | 403-845-3030 , 403-845-4975

Multiple Languages

Yes
View more information...

Immunization - Infant and Preschool Services

Alberta Health Services provides routine immunization for infants and children across Alberta. Immunizations are free of charge for infants and children who live in Alberta.
Immunizations are recommended for infants starting at 2 months of age. Routinely recommended vaccines include: diphtheria, pertussis (whooping cough), tetanus, polio, Haemophilus influenzae type b, hepatitis B, rotavirus, meningococcal, pneumococcal, measles, mumps, rubella, varicella (chickenpox), and influenza.

For the routine immunization schedule, go to immunizealberta.ca.

Additional vaccines may be needed depending on your child’s health conditions or other risk factors.

Immunization is effective. Other than providing safe drinking water, no other health intervention works as well as immunization to reduce disease and death rates. Immunization protects whole communities. The more people who are fully immunized in a community, the safer everyone is.

Immunization is safe. It is much safer to get immunized than to get the diseases that vaccines protect against.

For more information, and to book an appointment, call your nearest community/public health centre. If you are not sure where your nearest community/public health centre is, call Health Link at 811. Bring your child’s immunization record to the appointment, especially if your child was immunized in another province or country.

For more general information about immunization, go to immunizealberta.ca,Immunizations at myhealth.alberta.ca, or call Health Link at 811.

Telephone

403-845-3030 , 403-845-4975

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Ages: 2 months to 5 Years

Immunization - School Services | 403-845-3030 , 403-845-4975

View more information...

Immunization - School Services

Each year, Alberta Health Services, Public Health reviews immunization records for students in grades 1, 6, and 9 to see what immunizations each student needs. A consent form is then sent home with an information sheet for each vaccine recommended for the student. No immunizations will be given in school without consent from a parent or legal guardian. Immunizations in this program include:

  • Grades 1, 6, and 9: Any routine childhood and school vaccines that may have been missed according to a review of the students immunization record on file
  • Grade 6: Hepatitis B (HBV) vaccine for students who have not already completed a hepatitis B immunization series and human papillomavirus (HPV) vaccine
  • Grade 9: diphtheria, tetanus, acellular pertussis (dTap) and meningococcal (Groups A, C, Y, W-135) conjugate vaccine

Telephone

403-845-3030 , 403-845-4975

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:00 pm.

Eligibility

Students in Grades 1, 6, and 9

Service hours

Closed 12:00 PM to 1:00 PM for lunch

Wait Times

Yes

Multiple Languages

Yes
View more information...

Indigenous Health Coordinator Services

This program provides support and health information to healthcare providers, Indigenous patients / clients and their families through personal visits. Specifically, this includes:

  • case management
  • patient advocacy
  • cultural teaching
  • patient / client language interpretation
  • health literacy support
  • logistical support for discharge planning for Indigenous peoples


This service is available on-site in hospitals, public health centres and in the community. Upon request, staff can be present at hospital rounds, medical appointments and case conferences. This program will communicate with the healthcare team to ensure provision of culturally sensitive healthcare service.

Patients and clients may also be asked about their healthcare experience to help ensure they receive the best possible healthcare.

Telephone

403-844-5296

Service Hours

Monday: 9:30 am - 3:45 pm.
Tuesday: 9:30 am - 3:45 pm.
Thursday: 9:30 am - 3:45 pm.
Friday: 9:30 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

First Nations (Status and Non-Status), Métis, and Inuit peoples and their families.

Wait times

For healthcare professionals, referrals should be made electronically in the Sunrise Clinical Manager (SCM). The new order is called Aboriginal Liaison Referral. All Aboriginal Hospital Liaison staff will also be using the SCM MPR to complete their clinical documentation.

Indigenous Wellness Core | 403-844-5296

Service hours

Closed from 12:00 PM to 1:00 PM for Lunch.

Multiple Languages

Yes
View more information...

Indigenous Wellness Core

Services may include:

  • providing an effective, patient-centered approach for improving care to First Nations, Métis and Inuit people and communities through specific services
  • working with health zones to facilitate the development and delivery of health services for First Nations, Métis and Inuit peoples
  • facilitating accessible, culturally safe, equitable health service delivery for all First Nations, Métis and Inuit communities and peoples

Also provides the following:

  • cultural and spiritual support for First Nations (Status and Non-status) Métis and Inuit patients and families. Collaborates with healthcare providers around spiritual, cultural and other special needs to facilitate culturally safe and family-centered care
  • advocacy for support of Indigenous patients and their families across the continuum of care: from healthcare facilities to community services. Promotes awareness and consultation between patients, families, communities, and AHS staff
  • assistance for Indigenous clients, families, agencies, and communities in accessing AHS and non-AHS programs and services
  • assistance for AHS healthcare providers to better understand barriers to care for Indigenous populations
  • promotes collaboration and partnerships with AHS, the Indigenous communities, and other relevant stakeholders

Telephone

403-844-5296

Service Hours

Monday: 9:30 am - 3:45 pm.
Tuesday: 9:30 am - 4:00 pm.
Thursday: 9:30 am - 3:45 pm.
Friday: 9:30 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Service is available to all First Nations (Status and Non-Status), Métis, and Inuit peoples who use health services in Central Zone.

Laboratory Services | 403-844-5275

Service hours

Outpatient Collection site hours of operation:
Monday to Friday: 8:00 AM - 4:30 PM

Closed: 12:00 PM - 12:45 PM

 

Closed Saturdays, Sundays and Statutory holidays

 

Testing Laboratory hours of operation:

Monday to Sunday: 7:00 AM - 12:00 AM (midnight)

Wait Times

Yes
View more information...

Laboratory Services

For information on service restrictions or to book an appointment, visit APL Appointments & Booking.

Laboratory Services provides collection of blood and body fluids for tests ordered by your doctor or healthcare provider including a comprehensive range of routine and specialized lab testing and clinical consultations:

  • blood and body fluid sample collection
  • biochemistry and toxicology
  • electrocardiogram (ECG)
  • genetics and genomics
  • urinalysis
  • transfusion medicine
  • hematology
  • coagulation studies
  • microbiology
  • public health testing
  • serology
  • surgical pathology
  • cytopathology
  • autopsy pathology
  • student practicum training for medical lab technologists and medical lab assistants

Note: Some locations may not offer the full range of testing. To confirm availability of a specific test, contact the location.

Telephone

403-844-5275

Wait times

An estimated wait time will be provided at the time of appointment booking.

Service hours

Call for information; availability of dietitian appointments vary.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Nutrition Counselling - Adults and Pediatric

The majority of teaching is one-to-one, however, group sessions may be offered to promote enhanced learning of clients. Nutrition information and resources can be found on Alberta health Services’ Healthy Eating Starts. Information and services provided for:

  • general nutritional counselling
  • healthy eating for optimal growth
  • pediatric weight management
  • allergies / food intolerances
  • breastfeeding / formula feeding concerns
  • failure to thrive
  • inappropriate diet for age or restricted diet that may lead to nutrient deficiencies

Additional service:

Telephone

403-309-2810

Service Hours

Monday: 8:30 am - 12:30 pm.
Tuesday: 8:30 am - 12:30 pm.
Wednesday: 8:30 am - 12:30 pm.
Thursday: 8:30 am - 12:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Obstetrics Services | 403-845-3347

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Obstetrics Services

Services provided include:

  • care during pregnancy (antepartum care)
  • outpatient obstetrical assessment and triage
  • obstetrical pre-admission clinic
  • labour and delivery
  • postpartum and newborn care

Telephone

403-845-3347

Service language options

Languages other than English in which this service may be delivered.

Occupational Therapy - Children's Rehabilitation Services | 1-844-361-4002 (Coordinated Intake), 403-845-3347

Wait Times

Yes

Multiple Languages

Yes
View more information...

Occupational Therapy - Children's Rehabilitation Services

Support could include helping your child in the following areas:

  • fine motor development (e.g. managing buttons/zippers/shoelaces, grasping objects, playing with toys with small parts)
  • self-regulation
    • sensory processing (e.g., sensitivity to the feel of clothing, loud noises, or busy environments, difficulty with sitting still or poor attention)
    • emotional regulation (e.g., difficulties with outbursts, meltdowns, becoming overwhelmed)
  • life skills (e.g., social skills, toileting, dressing, bathing, hygiene)
  • feeding (e.g., breast and bottle feeding, transition to solids, picky eating, swallowing)
  • equipment needs (e.g., wheelchairs, bath seats, toilet seats, fabrication of splints)
  • assistive technology (e.g., keyboarding, apps, switches, adapted computer access)
  • environmental modifications (e.g., lifts, ramps, seating options, grab bars)
  • challenges associated with complex diagnoses, such as Autism Spectrum Disorder, Cerebral Palsy, Down Syndrome, Developmental Coordination Disorder, Neuromuscular conditions, Brachial Plexus Injury, or Head Injury

Services:

  • may be provided together with other services, such as Speech Language Pathology or Physical Therapy
  • may include assessment, consultation, treatment, follow-up, and co-ordination of services
    can be provided on an individual or group basis
  • may be offered in many settings, including health centre/clinic, home, and community
  • are based on the family priorities and goals
  • health promotion and public education

Telephone

1-844-361-4002 (Coordinated Intake), 403-845-3347

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Occupational Therapists are able to access interpreters/translators by telephone to assist in managing any language barrier concerns.

Eligibility

Children and youth with a diagnosed or suspected developmental delay. See service description.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Oral Health Program | 403-845-3030

Service hours

Closed from 12:00 PM to 1:00 PM for Lunch.  Hours of operation stated are for Reception for information on service delivery and if appropriate to make an appointment.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Oral Health Program

The standard services offered are:

  • Fluoride Varnish Program for School Children
  • Fluoride Varnish Program for Preschool Children
  • Dental Sealant Program for School Children
  • Information, education and health promotion to increase Albertans’ ability to maintain and improve their family’s oral health

The DOoR program at Red Deer Johnstone Crossing Community Health Centre provides:

  • urgent dental treatment for children with visible tooth decay, pain, broken teeth and signs of infection.

NEW Interactive Fluoride Protection for Toddlers Tool

Telephone

403-845-3030

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Services targeted to:

  1. Fluoride Varnish Program for School Children: Kindergarten, Grade One and Two from selected schools
  2. Fluoride Varnish Program for Preschool Children 12 – 35 month-old are eligible upon meeting specific criteria.
  3. Dental Sealant Program for School Children: Grade One and Two from selected schools.

Wait times

Based on time and availability.

Palliative Care | 403-845-3347

Service hours

Call during hours of operation for information on service delivery.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Palliative Care

Supports people and their families during the dying process and at the end of life. Services are offered in different places, including at home, in health centres, and in continuing care centres.

Services include:

  • assessing and dealing with symptoms
  • giving end-of-life care options
  • planning care at home
  • offering counselling and support
  • helping people access care and resources outside the area

Telephone

403-845-3347

Service Hours

Monday: 9:00 am - 4:00 pm.
Tuesday: 9:00 am - 4:00 pm.
Wednesday: 9:00 am - 4:00 pm.
Thursday: 9:00 am - 4:00 pm.
Friday: 9:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Must be diagnosed with a life-limiting illness. This includes end-stage chronic disease.

Wait times

Waiting times vary depending on the urgency of need at the time of referral.

Patient Food Services | 403-844-5253

Service hours

General hours of meal service:

Breakfast: 8:15 am - 9:00 am

Lunch: 12:00 pm - 1:00 pm

Supper: 5:00 pm - 6:00 pm

View more information...

Patient Food Services

Patient Food Services overarching objectives are to:

  • Offer quality food and food choice, to support Patient Centered Care
  • Work with the whole care team to ensure that Meals Matter
  • Foster a positive meal experience that results in enjoyment of meals, as well as improved satisfaction and food intake that supports recovery
  • Provide menus that are based on “Canada’s Food Guide” and that are adaptable for therapeutic requirements
  • Offer appealing food that encourages eating for health
  • Provide meal service styles appropriate to the patient population (e.g. tray service, dining room service) and meal delivery systems that support safe high quality food served at appropriate temperatures to the correct patient / resident

PFS delivers more than 31,000 patient/resident meals each day within AHS facilities.

Telephone

403-844-5253

Service Hours

Sunday: 6:30 am - 7:30 pm.
Monday: 6:30 am - 7:30 pm.
Tuesday: 6:30 am - 7:30 pm.
Wednesday: 6:30 am - 7:30 pm.
Thursday: 6:30 am - 7:30 pm.
Friday: 6:30 am - 7:30 pm.
Saturday: 6:30 am - 7:30 pm.

Patient Information | 403-845-8527

View more information...

Patient Information

Services offered:

  • responding to patient location inquires
  • providing direction on a patients whereabouts

Telephone

403-845-8527

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Pharmacy Services | 403-844-5261

Referral Needed

Yes

Multiple Languages

Yes
View more information...

Pharmacy Services

Pharmacy Services are provided by:

  • pharmacists monitoring drug therapy to ensure it is appropriate for the patient and making therapy recommendations
  • pharmacists providing direct patient care by reviewing patient clinical status and drug therapy, identifying drug-related problems, and working with the healthcare team to resolve them
  • the pharmacy department providing a safe, accurate, and timely drug distribution system

Telephone

403-844-5261

Service Hours

Monday: 8:00 am - 3:30 pm.
Tuesday: 8:00 am - 3:30 pm.
Wednesday: 8:00 am - 3:30 pm.
Thursday: 8:00 am - 3:30 pm.
Friday: 8:00 am - 3:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

A doctor's prescription is needed.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Physiotherapy - Children's Rehabilitation Services

Support could include helping your child in the following areas:

  • reaching their developmental milestones, like rolling, crawling and walking
  • moving independently
  • balance, strength, flexibility or coordination
  • obtaining supportive equipment (e.g. standing frame, walker, wheelchair)
  • staying physically active and healthy with a long term condition
  • prevention of complications of long term conditions
  • challenges associated with complex diagnoses, such as Autism Spectrum Disorder, Cerebral Palsy, Down Syndrome, Developmental Coordination Disorder, Neuromuscular conditions, Brachial Plexus injury, or head injury
  • recovery from surgery (e.g. Botox, orthopedic)
  • head shape (Plagiocephaly), Torticollis
  • palliative care

Services:

  • may be provided together with other services, such as speech language pathology or occupational therapy
  • may include assessment, consultation, treatment, follow-up, and co-ordination of services
  • can be provided on an individual or group basis
  • may be offered in many settings, including health centre/clinic, home, and community
  • are based on the family priorities and goals
  • health promotion and public education

Telephone

1-844-361-4002

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Physiotherapists are able to access interpreters/translators by telephone to assist in managing any language barrier concerns.

Eligibility

Children and youth with a diagnosed or suspected developmental delay. See service description.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Multiple Languages

Yes
View more information...

Physiotherapy - Outpatients / Community

Rehabilitation service for patients who have recently been discharged from hospital or are recovering from surgery.

Provides services such as:

  • assessment
  • consultation
  • evaluation
  • treatment
  • rehabilitation
  • education
  • health promotion

Services are available at outpatient hospital clinics, community health centres, patient’s homes and continuing care / long term care centres.

Note: Services may vary by community – please call for more information.

Telephone

403-845-3347

Service Hours

Monday: 8:30 am - 4:00 pm.
Tuesday: 8:30 am - 4:00 pm.
Wednesday: 8:30 am - 4:00 pm.
Thursday: 8:30 am - 4:00 pm.
Friday: 8:30 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Fees

Client will be informed if there is a charge for equipment, supplies, or education resource.

Service hours

Closed from 12:00 PM to 1:00 PM for Lunch.

Multiple Languages

Yes
View more information...

Prenatal Education Programs

This in-person service is not offered during public health restrictions for COVID-19.

Nutrition class is offered by Zoom (virtual health)

Later pregnancy classes - Attend in your second or early third trimester:

Delivering Your Baby

  • normal changes in 3rd trimester
  • stages of labour and birth
  • when to go to the hospital
  • role of the support person

Meeting Your Baby

  • decision making in labour & delivery
  • when things don’t go as planned
  • what to expect after delivery
  • getting to know your newborn

You and Your New Baby

  • feeding your baby
  • learning to breastfeed
  • understanding and responding to your baby

Birth and Babies: Free online course available through AHS Calgary Zone website.

Telephone

403-845-3030

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Fees

The Baby Bundle of all three later pregnancy classes is $60; individual classes are $20. The price includes yourself and your labour support person.



Fee Reductions

Service hours

Closed from 12:00 PM to 1:00 PM for Lunch. 

Hours of operation stated are for reception for information on service delivery and if appropriate to make an appointment.

Multiple Languages

Yes
View more information...

Preschool Oral Health Program

Provides free fluoride varnish applications for eligible children to protect their teeth from tooth decay (cavities).
Your child needs four fluoride varnish visits, six months apart, to best protect their teeth.

If the child has asthma, bring his or her asthma reliever medicine to the appointment.
This provincial prevention service is available in all AHS (Alberta Health Services) zones.

Telephone

403-845-3030

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Low German interpretation is available in South and Central Zones.

Eligibility

Children 12 – 35 months (1 – 2 years).
For Calgary and area, eligibility is also based on family income, call 1-855-943-1300 (Toll Free)

Present Trends Gift Shop | 403-844-5282

Multiple Languages

Yes
View more information...

Present Trends Gift Shop

Offers many items that you can buy for visitors and people in the hospital, including:

  • gifts
  • toiletries
  • magazines
  • cards
  • knit and crocheted goods
  • quilts
  • baby shower and wedding gifts
  • flowers and plants

Not all items are available at every location.

Telephone

403-844-5282

Service Hours

Sunday: 2:00 pm - 4:00 pm.
Monday: 10:00 am - 12:00 pm, 2:00 pm - 4:00 pm, 6:00 pm - 8:00 pm.
Tuesday: 10:00 am - 12:00 pm, 2:00 pm - 4:00 pm, 6:00 pm - 8:00 pm.
Wednesday: 10:00 am - 12:00 pm, 2:00 pm - 4:00 pm, 6:00 pm - 8:00 pm.
Thursday: 10:00 am - 12:00 pm, 2:00 pm - 4:00 pm, 6:00 pm - 8:00 pm.
Friday: 10:00 am - 12:00 pm, 2:00 pm - 4:00 pm, 6:00 pm - 8:00 pm.
Saturday: 2:00 pm - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Closed 12:00 PM (noon) - 1:00 PM. Closed on Statutory holidays.

Wait Times

Yes
View more information...

Provincial Family Violence Treatment Program

This program is part of the Alberta government’s ongoing effort to end family violence, promote healthy relationships, and enhance family and community safety. The ultimate goal of the Provincial Family Violence Treatment Program (PFVTP) is to deliver consistent, comprehensive assessment and treatment services to prevent intimate partner violence (IPV). Treatment is provided to clients mandated by Justice and Solicitor General (probation) or Children’s Services, and to voluntary clients. It aims to increase victim and community safety by ensuring individuals (offenders) retain responsibility for their actions and engage in evidence-informed treatment.

The program is primarily for individuals mandated through the court system for charges related to IPV; however individuals can also access the program voluntarily by contacting their local Provincial Family Violence Treatment service provider directly.

Contracted service providers and Alberta Health Services (AHS) staff work with community partners such as law enforcement, crown prosecutors, Probation, Children’s Services, and victim services as part of a coordinated community response.

This service is provided by Alberta Health Services and Alberta Health Services contracted service providers.

Telephone

403-844-5235

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Eligibility

Criteria varies with each location, contact individual location for more details.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Fees

This is an AHS-funded service and there is no cost to the client.

Service hours

Closed from 12:00 PM - 1:00 PM for lunch.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Public Health Breast Pumps

Breast pumps are available for short term loan at Community Health Centres. Contact your local Community Health Centre for details.

Telephone

403-845-3030

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Priority is given to mothers with babies with health concerns and / or have difficulty breastfeeding.

Wait times

Wait time varies depending on availability of breast pumps.

Fees

There is a minimal fee for the breast pump kit for use with a breast pump.



Fee Reductions

The fee for a breast pump kit may be waived

Service hours

Closed from 12:00 PM to 1:00 PM for Lunch.

Multiple Languages

Yes
View more information...

Public Health Breastfeeding Support Services

This service continues to be offered, following COVID-19 protocols, and may include in-person contact when indicated.

Public Health offers breastfeeding support and education through prenatal education, telephone counseling and home visits. Public Health Nurses respond to questions and concerns about infant feeding.

After the birth of a baby, a Public Health Nurse contacts the family to inquire about how their baby is feeding; and to offer information, support and services.

Breastfeeding support services may include support from an Internationally Board Certified Lactation Consultant.

Telephone

403-845-3030

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Public Health Nursing | 403-845-3030

Service hours

Closed from 12:00 PM to 1:00 PM for Lunch.

View more information...

Public Health Nursing

The four areas that are covered by public health nurses include:

  • maternal, child and family health
  • communicable disease control
  • school health
  • health promotion

Telephone

403-845-3030

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:00 pm.

Fees

There are fees for prenatal and postnatal classes.

For fee travel health services may be offered at some locations.



Fee Reductions

Fees may be different for prenatal education if you qualify as a low-income family. Call for more information.

Service hours

Closed from 12:00 PM to 1:00 PM for Lunch.

Individual service may be available during the above hours of operation.

Multiple Languages

Yes
View more information...

Public Health Parent and Baby Drop In Services

Contact your local Community Health Centre for service options or to speak with a public health nurse. Information provided may include:

  • breastfeeding and infant feeding
  • healthy eating
  • parenting
  • growth and development
  • injury prevention
  • diseases and immunizations

Information and support may be offered in one-to-one, and/or group sessions so parents can connect with other parents and caregivers.

Telephone

403-845-3030

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Closed from 12:00 PM to 1:00 PM for Lunch.

Multiple Languages

Yes
View more information...

Public Health Postnatal Services

This service continues to be offered following public health COVID-19 protocols.

Services are offered to parents who:

  • have been discharged with their baby
  • have been discharged while their baby is still in the hospital
  • are adopting
  • have chosen adoption for their baby
  • had a stillborn baby
  • are dealing with loss due to a neonatal (newborn) death

Public health nurses contact families within 48 hours after discharge from the hospital. Services are offered according to the situation and discussion with the family and may include health assessments of the newborn, mother and family; information about what to expect and when to seek medical attention; feeding support and referrals to community services.

Telephone

403-845-3030

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Parent who delivered a baby and / or experienced perinatal loss.

Families with babies from birth to 2 months.

Service hours

Please leave a message to receive a phone call back as the hours vary depending on the availability of the respiratory therapists.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Pulmonary Function Testing

Provides:

  • lung function testing (both basic and in-depth lung function testing)
  • provocation testing (tests to show how sensitive the airways are)

Some tests may not be available at every location.

Telephone

403-845-8530

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Service for anyone age 6 years and older who may have a respiratory illness, and the doctor needs more testing done to make a diagnosis.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Registration | 403-845-3347

Service hours

After hours please proceed to the Emergency Department.

View more information...

Registration

Patient Registration

  • registers and pre-registers patients and collects demographic and financial information.
  • registers patients for inpatient admissions, ambulatory clinic appointment, and emergency department services

Telephone

403-845-3347

Service Hours

Sunday: 8:00 am - 10:00 pm.
Monday: 7:00 am - 10:00 pm.
Tuesday: 7:00 am - 10:00 pm.
Wednesday: 7:00 am - 10:00 pm.
Thursday: 7:00 am - 10:00 pm.
Friday: 7:00 am - 10:00 pm.
Saturday: 8:00 am - 10:00 pm.

Service hours

Please call for hours as they vary depending on the availability of the respiratory therapist.

Referral Needed

Yes

Wait Times

Yes

Multiple Languages

Yes
View more information...

Respiratory Therapy - Outpatients / Community

Services include:

  • home oxygen assessments
  • arterial blood gases (ABGs)
  • respiratory education (Asthma & COPD)
  • spirometry
  • tobacco cessation
  • artificial airway management
  • trach change
  • sputum induction

Pulmonary rehabilitation may be offered virtually after an assestment at a designated location is completed.

Telephone

403-845-8530

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Physician Order Required for all but education, Tobacco Cessation.

Can be a physician order, or a respiratory Requisition form. Submitted via fax

Wait times

An estimated wait time will be provided at the time of appointment booking.

Fees

There may be a charge for services or equipment that Alberta Healthcare doesn't cover.

View more information...

School Oral Health Services

Services are offered to eligible schools and may include:

  • fluoride varnish, provided to kindergarten, Grade 1 and Grade 2
  • dental sealants, provided to Grade 1 and Grade 2

A child diagnosed with asthma must have their short acting asthma reliever medication with them to receive service.

Telephone

403-845-3030

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Eligibility

AHS (Alberta Health Services) health zones partner with schools in low income neighborhoods to provide preventive dental services at school.

Service hours

Hours of operation are for information on service delivery.

Closed from 12 PM to 1 PM for Lunch.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Seniors Mental Health Program Community Services, Seniors Outreach Nurses

Offers services to assess mental health concerns in older adults where they live (in their homes, lodges, assisted living, supportive living, continuing care centres, and hospitals)

Services include:

  • providing mental health assessments, including mental status checks
  • teaching clients and their families about the signs and symptoms of mental illness, and possible treatments
  • working closely with a client’s doctor to decide which services are needed
  • providing information on medicines and treatment

This service is provided by Alberta Health Services and Alberta Health Services contracted service providers.

Telephone

403-844-5235

Service Hours

Monday: 9:00 am - 4:00 pm.
Tuesday: 9:00 am - 4:00 pm.
Wednesday: 9:00 am - 4:00 pm.
Thursday: 9:00 am - 4:00 pm.
Friday: 9:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Generally for people 65 years and older.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Speech Language Pathology - Children's Rehabilitation Services

Support could include helping your child in the following areas:

  • listening and understanding spoken language
  • using words to communicate thoughts and ideas
  • using language in social situations
  • pronunciation of speech sounds
  • stuttering and voice quality
  • limited support for feeding and swallowing is also offered
  • challenges associated with complex diagnoses, such as Autism Spectrum Disorder, Cerebral Palsy, Down Syndrome, Developmental Coordination Disorder, Neuromuscular conditions, or Head Injury

Services:

  • may be provided together with other services, such as Occupational Therapy or Physical Therapy
  • may include assessment, consultation, treatment, follow-up, and co-ordination of services
  • can be provided on an individual or group basis
  • may be offered in many settings, including health centre/clinic, home and community
  • are based on the family priorities and goals
  • health promotion and public education

Telephone

403-845-3347

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Children and youth with a diagnosed or suspected developmental delay. See service description.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Fees

Parent/guardian will be told if there may be a charge for equipment, supplies, or education resources.



Fee Reductions

Speech language pathologist can assist with exploring options to reduce the cost of equipment, supplies or resources as appropriate.

Service hours

Hours of operation are for information on service delivery only. Times of operation vary depending on number of referrals and traveling therapist schedule.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Speech Language Pathology - Outpatients / Community

This service provides assessment and treatment for:

  • communication
  • rehabilitation
  • fluency and swallowing disorders
  • neurological / degenerative diseases such as ALS (Lou Gehrig's disease)
  • make sounds correctly / reduce stuttering
  • thinking skills (like memory, problem solving, and verbal reasoning)

Services are available at outpatient hospital clinics, community health centres, patient's homes and continuing care / long term care centres.

Note: Services may vary by community - please call for more information.

Telephone

403-845-3347

Service Hours

Monday: 9:00 am - 4:00 pm.
Tuesday: 9:00 am - 4:00 pm.
Wednesday: 9:00 am - 4:00 pm.
Thursday: 9:00 am - 4:00 pm.
Friday: 9:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Surgical Services | 403-845-3347

Service hours

Hours of operation are for information on service delivery only.

Times of operation vary.

Referral Needed

Yes

Wait Times

Yes

Multiple Languages

Yes
View more information...

Surgical Services

Surgical Inpatient and Day Surgery services available.

  • General Surgery
  • Orthopaedic Surgery
  • Plastic Surgery
  • Podiatry Surgery
  • Ear / Nose / Throat Surgery
  • Ophthalmology / Eye Surgery
  • Dental / Oral Surgery
  • Gynecological Surgery
  • Urological Surgery

Note: Not all locations offer every surgical procedure.

Telephone

403-845-3347

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Surgical referral letters/forms for Orthopedics and Urology are received through the zone specific FAST (Facilitated Access to Specialized Treatment) office and sent to surgeon’s offices. For all other surgical specialties, referral letters/forms are sent directly to the surgeon’s office where an appointment is made, and the surgeon books surgery if required.

Wait times

All patients requiring surgery are placed on the Alberta Surgical Waitlist. Wait times for surgery vary amongst specialties and are reflective of both operating room and surgeon availability, as well as individual waitlists. As surgical dates become available, patients currently on the waitlist are assigned a date by their surgeon. Surgeons frequently travel within the zone and operating in multiple healthcare facilities. Wait times may reflect the clients wish to have surgery in a specific local area.

Switchboard | 403-845-3347

View more information...

Switchboard

These services include:

  • answering incoming telephone calls
  • transferring telephone calls and
  • giving out authorized telephone numbers

Telephone

403-845-3347

Service Hours

Sunday: 8:00 am - 10:00 pm.
Monday: 7:00 am - 10:00 pm.
Tuesday: 7:00 am - 10:00 pm.
Wednesday: 7:00 am - 10:00 pm.
Thursday: 7:00 am - 10:00 pm.
Friday: 7:00 am - 10:00 pm.
Saturday: 8:00 am - 10:00 pm.

Tuberculosis Testing | 403-845-3030

Wait Times

Yes

Multiple Languages

Yes
View more information...

Tuberculosis Testing

Offers free tuberculosis (TB) skin testing to eligible Albertans. The Mantoux skin test is not recommended to diagnose TB.

Testing is done at public health centres throughout the province:

If you are not eligible for free testing but still need to be tested there will be a charge for the test.

For travel or work related TB testing contact the Travel Health Services in your area.

Telephone

403-845-3030

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Eligibility includes:

  • recent contact with known TB cases
  • people with medical conditions/therapies that increase risk of progressing from latent tuberculosis infection (LTBI) to active TB (HIV/AIDS, transplantation, on dialysis for chronic renal failure, silicosis, cancer of the head and neck, being treated with immunosuppressive drugs)
  • all refugees less than age 50 who are from a country where TB is common AND who have immigrated here in the last 2 years
  • foreign-born children up to and including age 14 who have lived in a country where TB is common AND who have immigrated here within the past 2 years

Wait times

Wait times vary.

Fees

There is a charge for anyone not meeting the eligibility criteria.

Volunteer Resources | 403-844-5286

Service hours

Time varies

Multiple Languages

Yes
View more information...

Volunteer Resources

Our volunteer roles share a commitment to improving the quality of the patient and family experience.

Volunteers are:

  • way-finders who help guide patients and families around our busy facilities,
  • friendly visitors who spend time with our socially isolated patients,
  • patient and family advisors who provide input and direction to AHS on numerous committees,
  • supporters of our volunteer retail operations - where the proceeds are returned to AHS to provide patient care and comfort.

For general information about volunteering with AHS please visit our website.

Telephone

403-844-5286

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.
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