Provide services to individuals with significant impairments of functioning due to severe and/or persistent mental illness,often affecting their daily functioning; difficulty accepting and maintaining treatment; lack of personal support systems; and may have coexisting issues related to substance abuse and/or justice involvement. Individuals must be willing to participate in the community or be clients leagally aligned to services through such programs as Community Treatment Orders.Services Include:
Adults 18-64 years old with severe and/or persistent symptoms of a diagnosed mental illness.
An estimated wait time will be provided at the time of appointment booking.
Clients must be triaged by the Assertive Outreach nurse prior to acceptance for services
Day to be established at the time of contact with clinician. Closed 12:00 PM - 12:45 PM for lunch.
Services offered: assessment, individual psychotherapy, option to attend groups in some locations. Concurrent treatment is available with an addiction counselor if appropriate. Crisis Services are available through the local emergency department or by calling 911.
18 years and older
Limited service: 11:45 AM to 12:30 PM
Cafeteria services offer food and beverages at Alberta Health Services facilities. Catering services and vending machines are available at some sites. Each cafeteria services site team is dedicated to creating great food, inspiring healthy eating, and providing outstanding customer service to support the health of Albertans.
**Please note hours of operation may vary from site to site.
Food is available for purchase.
Outside of regular hours services are only provided to ER and inpatient units.
Offers heart (cardiac) monitoring services, which includes:
Some sites may not offer all of the above services.
Day to be established at the time of contact with a clinician.
Closed 12:00 PM - 12:45 PM for lunch.
Call the ACCESS Addiction and Mental Health line to complete an intake assessment, please note that eligibility for services will be determined through this intake screen. Children and youth addiction and mental health serves clients between the ages of 5 and 17 years of age.
An estimated wait time will be provided at the time of appointment booking
Closed for lunch, 12:00pm - 12:30pm
Provide people with information to make healthy choices, and opportunities to learn from and support each other to improve their quality of life. Community - based health programs can be accessed through any Community Health Centre (public health site).
Community based health programs work in the community to protect, promote, prevent, rehabilitate, support, and treat. The following services are available directly or through referral by contacting any Community Health Centre in the Central Zone:
Support and Allied Health services include:
Referrals are required for some programs. Clients should call the local Community Health Centre (Public Health site) for details.
Varies, depending on service required.
Waiting time varies depending on service required.
There are fees for some of the health services offered and clients are advised of fees when calling the Community Health Centre (Public Health site).
Fee reductions offered for some services, depending on the program/service.
Offers housing and support for adults with a wide range of health issues.
Services may include:
Visit the Alberta Health Services Continuing Care website for more information.
Clients are assessed during the intake process to ensure placement in the most appropriate residential care setting available.
Depending on the location, there may be a waitlist for admission. AHS manages the waitlist / bed offer process
There’s a cost for housing (room and board set fee by Alberta Health) and extra services (i.e. laundry, cable, internet, telephone, etc). Care is paid for by AHS.
There is possibility of additional benefits through Alberta Serniors Benefits.
The program offers:
Children between 0-5 years old are eligible if:
If you have an emergency, call 911.
Emergency Department wait times are now available for Calgary, Edmonton, Lethbridge, Medicine Hat and Red Deer.
Get the right care when you need it, to learn more visit Know Your Options
This service may be impacted by the COVID pandemic. View the Hours of Operations to see if the location has been impacted. Visit https://ahs.ca/covid for up-to-date information.
We can’t predict how long you will need to wait in the emergency department. Patients are assessed (triaged) using a standard scoring system called the Canadian Triage and Acuity Scale (CTAS) to see how urgent their health needs are.
Pick-up Details:Monday - Friday 8:00 AM - 4:30 PMClosed for lunch (12-1)
9:30 AM to 3:30 PM
Drinking water, beaches and swimming pool water can be tested. Chemical water sampling testing is available and looks for common chemicals and trace metals found in water. Bacteria water sampling tests water samples for indicator bacteria to ensure water is safe.
For additional information,
General Radiography uses x-rays to produce images of the structures inside the body, particularly bones. X-ray beams can pass through the body, but they are absorbed in different amounts depending on the density of the material they pass through.
In accordance with Alberta's Health Information Act, this is a service which enables the release of individually identifiable health information with or without the consent of an individual.
For health information, please contact the hospital or health care centre where you received treatment.
For detailed instructions, frequently asked questions and forms, please visit Access & Disclosure | Alberta Health Services.
A basic fee of $25.00 is applied to all requests which includes up to 20 pages depending on record format i.e. paper, electronic or microfilm record. Each additional page costs from .25 to .50 cents per page. Additional costs may apply. Fees are applied in accordance with the Health Information Act.
If you are unable to pay the fee, please submit evidence of financial hardship.
Completes patient charts, collects data, data entry and coding, collects patient information, dictates notes, and transcribes inpatient and outpatient charts.
There is a fee for copies of health records.
Closed for lunch from 12PM to 1PM. Weekends and holidays by appointment only.
Helps people of all ages who live at home and need medical support, which may include:
An AHS case manager and Registered Nurse meet with clients and help decide which services they need. This service also assesses applications for long-term care, supportive living, and facility respite care.
The Continuing Care Access Line toll free number (1-855-371-4122) is available for new patients and their family to call if they have questions or inquiries about accessing Home Care services in their community (during and after regular business hours).
Friday 8:00 am - Monday 8:00 pm
To access contact information and a list of services offered, select a hospital.
Search through a complete list of progams and services, or hospital and facility information with the following:
This service provides routine immunization for adults. Suggested immunizations:
To find out which vaccines are recommended for you and to book an appointment for immunization, call your nearest community / public health centre. If you are not sure where your nearest community / public health centre is, you can call Health Link at 811. Bring any immunization records you have to the appointment, especially if you were immunized in another province or country.
For more general information about immunization go to ImmunizeAlberta.ca, Immunizations at myhealth.alberta.ca, or call Health Link.
Service targeted to:
Alberta Health Services provides routine immunization for infants and children across Alberta. Immunizations are free of charge for infants and children who live in Alberta.Immunizations are recommended for infants starting at 2 months of age. Routinely recommended vaccines include: diphtheria, pertussis (whooping cough), tetanus, polio, Haemophilus influenzae type b, hepatitis B, rotavirus, meningococcal, pneumococcal, measles, mumps, rubella, varicella (chickenpox), and influenza.
For the routine immunization schedule, go to immunizealberta.ca.
Additional vaccines may be needed depending on your child’s health conditions or other risk factors.
Immunization is effective. Other than providing safe drinking water, no other health intervention works as well as immunization to reduce disease and death rates. Immunization protects whole communities. The more people who are fully immunized in a community, the safer everyone is.
Immunization is safe. It is much safer to get immunized than to get the diseases that vaccines protect against.
For more information, and to book an appointment, call your nearest community/public health centre. If you are not sure where your nearest community/public health centre is, call Health Link at 811. Bring your child’s immunization record to the appointment, especially if your child was immunized in another province or country.
For more general information about immunization, go to immunizealberta.ca, Immunizations at myhealth.alberta.ca, or call Health Link at 811.
Each year, Alberta Health Services, Public Health reviews immunization records for students in grades 1, 6, and 9 to see what immunizations each student needs. A consent form is then sent home with an information sheet for each vaccine recommended for the student. No immunizations will be given in school without consent from a parent or legal guardian. Immunizations in this program include:
Students in Grades 1, 6, and 9.
Outpatient Collection site hours of operations:
Monday to Friday: 8:00 AM - 4:00 PM
Walk ins accepted until 30 minutes before closing.
Closed Saturdays, Sundays and Statutory holidays.
Laboratory Services provides collection of blood and body fluids for tests ordered by your doctor or healthcare provider including a comprehensive range of routine and specialized lab testing and clinical consultations:
Note: Some locations may not offer the full range of testing. To confirm availability of a specific test, contact the location.
APL Booking Line: 1-877-702-4486 or book online.
Call for information; availability of dietitian appointments vary.
The majority of nutrition counselling occurs on an individual basis, however, group sessions may be offered to promote enhanced learning of clients. Nutrition information and resources can be found on Alberta Health Services’ Healthy Eating Starts Here and at MyHealth.Alberta.ca.
Services support the development of children and youth to participate in meaningful activities of daily life at home and in the community. We want to understand what's important to your child and family. Services are goal-driven; starting and continuing services is based on having functional reasons / goals for rehabilitation. Therapists will work with parents to provide the tools and strategies to apply in the context of their home and life. Therapy may look like 'play', depending on your child's age. We will work together so you and your child are supported to move to the next developmental stage or between providers and services. Services may be provided in groups or one to one by phone, Zoom and / or in-person sessions.
Early Years (birth-5 Years)
Child & Youth Years (5-18 Years) (see eligibility criteria for more details)
Occupational Therapists are able to access interpreters / translators by telephone to assist in managing any language barrier concerns.
Eligibility requires new functional need and significant change in status for Occupational Participation and Movement, Mobility & Motor Skills for children in the Child and Youth Years. **AHS provides an AAC Episode of care for children and youth transitioning care to primary care providers. Children and youth may not be eligible for some services if the need is supported by an alternate publicly funded program.
Provides services such as:
Services are available at outpatient hospital clinics, community health centres, patient’s homes and continuing care / long term care centres.
Note: Services may vary by community – please call for more information.
Call during hours of operation for information on service delivery.
Supports people and their families during the dying process and at the end of life. Services are offered in different places, including at home, in health centres, and in continuing care centres.
Must be diagnosed with a life-limiting illness. This includes end-stage chronic disease.
Waiting times vary depending on the urgency of need at the time of referral.
As part of our support for patient care and comfort, friends and family of inpatients at hospital and health care facilities can send well wishes via email. Sites participating in the program will receive the message, will ensure that the message is only "well-wish" (any other type of communication will be deleted) and will arrange for delivery within 3 business days. A couple of important reminders - the electronic delivery system is not a secure connection, so please don't add any confidential information to your message. Plus the "well-wish" system does not allow for replies or confirm receipt / delivery confirmation.
Patient Food Services overarching objectives are to:
PFS delivers more than 31,000 patient/resident meals each day within AHS facilities.
Pharmacy Services are provided by:
A doctor's prescription is needed.
Services support the development of children and youth to participate in meaningful activities of daily life at home and in the community. We want to understand what's important to your child and family. Services are goal-driven; starting and continuing services is based on having functional reasons / goals for rehabilitation. Therapists will work with parents to provide the tools and strategies to apply in the context of their home and life. Therapy may look like 'play', depending on your child's age. We will work together so you and your child are supported to move to the next developmental stage or between providers and services. Services may be provided in groups or one to one by phone, Zoom and/or in-person sessions.
Physiotherapists are able to access interpreters / translators by telephone to assist in managing any language barrier concerns.
Eligibility requires new functional need and significant change in status for movement, mobility & motor skills for children in the child and youth years.
Children and youth may not be eligible for some services if the need is supported by an alternate publicly funded program.
Rehabilitation service for patients who have recently been discharged from hospital or are recovering from surgery.
Estimated wait time provided at time of referral
Client will be informed if there is a charge for equipment, supplies, or education resource.
Breast pumps are available for short term loan at Community Health Centres. Contact your local Community Health Centre for details.
Priority is given to mothers with babies with health concerns and / or have difficulty breastfeeding.
Wait time varies depending on availability of breast pumps.
There is a minimal fee for the breast pump kit for use with a breast pump.
The fee for a breast pump kit may be waived
Public Health offers breastfeeding support and education through prenatal education, telephone counseling and in-person contacts. Public Health Nurses respond to questions and concerns about infant feeding.
After the birth of a baby, a Public Health Nurse contacts the family to inquire about how their baby is feeding; and to offer information, support and services.
Services may include assessment and support primarily from a public health nurse who may or may not be an International Board Certified Lactation Consultant. Parents will be informed of the option for support from a local lactation or general parent support group where available.
The four areas that are covered by public health nurses include:
There are fees for prenatal and postnatal classes.
Fees may be different for prenatal education if you qualify as a low-income family. Call for more information.
Individual service may abe available during hours of operation.
Mother Baby Drop In Hours Fridays (regular business days only): 10:00 AM - 12:00 PM.
Contact your local Community Health Centre for service options or to speak with a public health nurse. Information provided may include:
Information and support may be offered in one-to-one, and/or group sessions so parents can connect with other parents and caregivers.
Closed for lunch 12:00 - 12:30pm
Services are offered to parents who:
Public health nurses contact families within 48 hours after discharge from the hospital. Services are offered according to the situation and discussion with the family and may include health assessments of the newborn, mother and family; information about what to expect and when to seek medical attention; feeding support and referrals to community services.
Parent who delivered a baby and / or experienced perinatal loss.
Parent(s) with babies from birth to 2 months.
Please leave a message to receive a phone call back as the hours vary depending on the availability of the respiratory therapists.
Some tests may not be available at every location.
Service for anyone age 6 years and older who may have a respiratory illness, and the doctor needs more testing done to make a diagnosis.
Please call for hours as they vary depending on the availability of the respiratory therapist.
Physician Order Required for all but education, Tobacco Cessation.
Can be a physician order, or a respiratory Requisition form. Submitted via fax
There may be a charge for services or equipment that Alberta Healthcare doesn't cover.
Short-term care provided in a continuing care living centre for persons living at home to provide a break for their caregiver.
Respite application is submitted through a home care case manager
Fees are the same as the current continuing care accommodation charges and depend on the type of respite room (semi-private or private).
Services are offered to eligible schools and may include:
A child diagnosed with asthma must have their short acting asthma reliever medication with them to receive service.
Alberta Health Services (AHS) health zones partner with schools in low income neighborhoods to provide preventive dental services at school.
Birth - 18 Years
Birth - 6 Years
AHS provides an AAC Episode of care for children and youth transitioning care to primary care providers. Children and youth may not be eligible for some services if the need is supported by an alternate publicly funded program.
Parent / guardian will be told if there may be a charge for equipment, supplies, or education resources.
Speech language pathologist can assist with exploring options to reduce the cost of equipment, supplies or resources as appropriate.
This service provides assessment and treatment for:
Services are available at outpatient hospital clinics, community health centres, patient's homes and continuing care / long term care centres.
Note: Services may vary by community - please call for more information.
These services include:
Hours of operation for program information.
Helps people in all areas of health care, their families, and caregivers by providing:
Service is offered in people's homes, at lodges, hospitals, continuing care centres and supportive living residences.
acute care, home care or long term care and suportive living programs referral is required.
1 to 14 days
Offers free tuberculosis (TB) skin testing to eligible Albertans. The Mantoux skin test is not recommended to diagnose TB.
Testing is done at public health centres throughout the province:
If you are not eligible for free testing but still need to be tested there will be a charge for the test.
For travel or work related TB testing contact the Travel Health Services in your area.
Wait times vary.
There is a charge for anyone not meeting the eligibility criteria.
Our volunteer roles share a commitment to improving the quality of the patient and family experience.
For general information about volunteering with AHS please visit our website.