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 General Information

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 Other services

Wait Times

Yes
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Alberta Aids to Daily Living Program

Due to COVID-19, service times may vary. Call to confirm.

This Government of Alberta funded program assesses people for funding for benefits like wheelchairs, walkers, bathing equipment, wound supplies, and compression stockings.

Telephone

780-349-3316

Wait times

Referrals are on a first-come, first-served basis.

Fees

If eligible, AADL is a cost-share program. Clients pay 25% of the cost up to maximum of $500 per family per benefit year (July 1 to June 30).



Fee Reductions

Low-income families can apply for cost exemption. Clients are 100% responsible for any upgrades.

Ambulatory Services | 780-349-3301

Multiple Languages

Yes
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Ambulatory Services

Provides day procedures which include:

  • ventolin treatments
  • cast changes
  • medicine that needs to be given by intravenous (IV)

Also provides access to these clinics:

  • adult pulmonary clinic
  • brace (orthotics and limbs) clinic
  • nephrology clinic
  • obstetrics and gynecology
  • surgical clinic
  • orthopedics
  • phlebotomy clinic

Telephone

780-349-3301

Service language options

Languages other than English in which this service may be delivered.

Fees

There may be a fee depending on the type of service (e.g., charge for a new cast).

Service hours

Open weekdays.
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Bicycle and Wheeled Safety

Provides education to cyclists, school staff, recreation staff, parents, and community volunteers about why bicycle helmets are mandatory equipment for all cyclists under the age of 18 in Alberta and how to wear a helmet properly. More information and resources about bicycle and wheeled safety are available here.

Telephone

780-349-3316

Breastfeeding Clinic | 780-349-3316

Service hours

Open weekdays.

Multiple Languages

Yes
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Breastfeeding Clinic

Free service that supports breastfeeding mothers and mothers with breastfeeding issues due to:

  • not making enough milk
  • plugged ducts
  • mastitis
  • thrush
  • latching issues
  • poor infant weight gain
  • breast reduction surgery
  • adoptive nursing

Telephone

780-349-3316

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Breastfeeding women

Car Seat Safety | 780-349-3316

Service hours

Offered twice a year, usually in the spring and fall.  Call your local Public Heatlh Centre for more information.

Multiple Languages

Yes
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Car Seat Safety

If you need assistance with your child safety seat, please refer to the child safety seat owner’s manual and the appropriate YES Test available at Health Link.

For more information on rear-facing / forward-facing car seats, booster seats and Transport Canada public notices on child restraint systems (recalls), visit our website.

Telephone

780-349-3316

Service language options

Languages other than English in which this service may be delivered.

Community Health Centres | 780-349-3316

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Community Health Centres

Services include immunization and public health nursing.

Community Health Centres

Telephone

780-349-3316

Service hours

Week: 2 out of every 10 weeks Time: 0800 – 1800 hours

Referral Needed

Yes

Wait Times

Yes
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Diagnostic Imaging - Mobile MRI

The Mobile MRI visits the following locations: Hinton, Westlock, Cold Lake, Camrose and Lloydminster. Magnetic resonance imaging is a method of looking inside the body using magnetism and radio waves to produce clearer pictures of the head, spine, and other parts of the body. The MRI produces soft-tissue images and is used to distinguish normal, healthy soft tissue from diseased tissue.

Telephone

1-866-921-6674

Referral Needed

Referral from physician required.

Wait times

5 Weeks

Wait times may vary as the Mobile MRI travels through each site. Please contact the site location for further information

Early Childhood Intervention Program | 780-674-3408 ext. 246

Wait Times

Yes

Multiple Languages

Yes
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Early Childhood Intervention Program

The program provides navigation, education,support and information for families of children from birth to 5 years in many settings and locations; clinic, family's home (if needed), playgroups, and in the community.

Works with families concerned with their child's development and/or children at risk for developmental delays (premature birth, prenatal exposure to drugs or alcohol, diagnosed disability).

Telephone

780-674-3408 ext. 246

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

1 Months

Once the referral is received, a letter is sent to the family telling them how long the wait will be. The wait list is reviewed every week. Priorities are decided by client needs. Families are encouraged to contact the Early Intervention Program if they need immediate help.

Service hours

Pick-up Details:
Monday - Friday 8:30 AM - 4:30 PM

 

 

Drop-off Days:
Monday to Wednesday

Before 2:00 PM

Multiple Languages

Yes
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Environmental Public Health - Water Sample Bottle Pick-up and Drop-off

Drinking water, beaches and swimming pool water can be tested. Chemical water sampling testing is available and looks for common chemicals and trace metals found in water. Bacteria water sampling tests water samples for indicator bacteria to ensure water is safe.

For additional information,

Telephone

780-349-3316

Service language options

Languages other than English in which this service may be delivered.
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Equipment Loan Program

Due to COVID-19, service times may vary. Call to confirm.

Provides short-term loans of medical equipment for people who are recovering from surgery or need palliative care so they can live in their own homes. Equipment loans include:

  • wheelchairs, walkers, and canes
  • hospital beds
  • moveable toilets, raised toilet seats, and toilet armrests
  • transfer benches, bath seats, and grab bars

Service Hours

Sunday: 9:00 am - 5:15 pm.
Monday: 8:15 am - 8:15 pm.
Tuesday: 8:15 am - 8:15 pm.
Wednesday: 8:15 am - 8:15 pm.
Thursday: 8:15 am - 8:15 pm.
Friday: 8:15 am - 8:15 pm.
Saturday: 9:00 am - 5:15 pm.

Fees

A security deposit may be required.

Multiple Languages

Yes
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Health Information - Access and Disclosure

In accordance with Alberta's Health Information Act, this is a service which enables the release of individually identifiable health information with or without the consent of an individual.

For health information, please contact the hospital or health care centre where you received treatment.

For detailed instructions, frequently asked questions and forms, please visit Access & Disclosure | Alberta Health Services.

Telephone

780-349-3316

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Fees

A basic fee of $25.00 is applied to all requests which includes up to 20 pages depending on record format i.e. paper, electronic or microfilm record. Each additional page costs from .25 to .50 cents per page. Additional costs may apply. Fees are applied in accordance with the Health Information Act.



Fee Reductions

If you are unable to pay the fee, please submit evidence of financial hardship.

Multiple Languages

Yes
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Health Promotion - Community Presentations

Provides community presentations on health promotion topics including:

  • preventing and managing chronic disease and illness
  • preventing and managing injuries
  • community development and capacity building
  • wellness in the workplace
  • tobacco cessation awareness

Telephone

780-349-3316

Service language options

Languages other than English in which this service may be delivered.

Health Promotion Program | 780-349-3316

Multiple Languages

Yes
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Health Promotion Program

Teaches individuals, organizations and communities about making healthy lifestyle choices by:

  • building healthy public policy
  • creating supportive environments
  • strengthening community action
  • developing personal skills
  • reorienting health services

Topics include:

  • tobacco cessation
  • injury prevention
  • healthy eating
  • staying active
  • staying safe in the sun

Telephone

780-349-3316

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Healthy Beginnings | 780-349-3316

Multiple Languages

Yes
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Healthy Beginnings

Provides nursing care and support which may include:

  • postpartum primary caregiver health assessment and infant assessment
  • breastfeeding support
  • infant feeding support
  • information about parenting and baby care
  • referrals to healthcare providers or community resources as needed.

You will be contacted after you are discharged from the hospital to arrange an initial assessment

Telephone

780-349-3316

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Hospitals | 780-349-3301

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
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Hospitals

To access contact information and a list of services offered, select a hospital.

Search through a complete list of progams and services, or hospital and facility information with the following:

Find Healthcare:

Telephone

780-349-3301

Service language options

Languages other than English in which this service may be delivered.
View more information...

Immunization - School Services

Each year, Alberta Health Services, Public Health reviews immunization records for students in grades 1, 6, and 9 to see what immunizations each student needs. A consent form is then sent home with an information sheet for each vaccine recommended for the student. No immunizations will be given in school without consent from a parent or legal guardian. Immunizations in this program include:

  • Grades 1, 6, and 9: Any routine childhood and school vaccines that may have been missed according to a review of the students immunization record on file
  • Grade 6: Hepatitis B (HBV) vaccine for students who have not already completed a hepatitis B immunization series and human papillomavirus (HPV) vaccine
  • Grade 9: diphtheria, tetanus, acellular pertussis (dTap) and meningococcal (Groups A, C, Y, W-135) conjugate vaccine

Telephone

780-349-3316

Eligibility

Students in Grades 1, 6, and 9

Service hours

An estimated wait time will be provided at the time of appointment booking.

Wait Times

Yes

Multiple Languages

Yes
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Nutrition Counselling - Adult and Pediatric

The majority of teaching is one-to-one, however, group sessions may be offered to promote enhanced learning of clients. Nutrition information and resources can be found on Alberta health Services’ Healthy Eating Starts Here and at MyHealth.Alberta.ca

Additional Services:

Telephone

780-349-6079

Service Hours

Monday: 8:30 am - 4:15 pm.
Tuesday: 8:30 am - 4:15 pm.
Wednesday: 8:30 am - 4:15 pm.
Thursday: 8:30 am - 4:15 pm.
Friday: 8:30 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Nutrition Counselling - Pediatric Weight Management | 780-401-BOOK (2665) (Central Access)

Wait Times

Yes

Multiple Languages

Yes
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Nutrition Counselling - Pediatric Weight Management

In the Outpatient Dietitian Counselling program, families work one-on-one with a registered dietitian (dietitian) trained in Pediatric Weight Management. The dietitian will help the family work on healthy eating and active living habits and set realistic goals that focus on creating a healthy lifestyle. Areas of focus include nutrition, physical activity, sedentary time and sleep.

The dietitian and the family’s healthcare provider work together to ensure the family is supported in achieving their health goals. They can also assist in connecting the family with other supports as needed, such as physical activity, mental health, and community services.

The program’s aim is to help families achieve a lifestyle that promotes healthy growth and development in their children.

For more information visit the Outpatient Dietitian Counselling website.

Telephone

780-401-BOOK (2665) (Central Access)

Service Hours

Monday: 8:00 am - 5:00 pm.
Tuesday: 8:00 am - 5:00 pm.
Wednesday: 8:00 am - 5:00 pm.
Thursday: 8:00 am - 5:00 pm.
Friday: 8:00 am - 5:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Available to children ages 2-4 years with a Body Mass Index (BMI) above the 97th percentile and children ages 5-17 years with a BMI above the 85th percentile.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Multiple Languages

Yes
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Occupational Therapy Services

Occupational therapists apply knowledge and skills to collaborate with, assess, empower, and enable clients to:

  • learn new ways of doing activities
  • develop or regain skills
  • use devices, materials, wheelchairs, seating and other equipment to make life easier
  • adapt their environment
  • maximize their independence across their lifespan

Occupational Therapy helps to solve the problems that interfere with a person's ability to do the things that are important to them.

Telephone

780-349-3316

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Homecare Occupational Therapy services are only available to Alberta residents. Outpatient services may have out of province client restrictions. Contact site for further information.

Fees

Fees may apply for some services, call for more information.

Service hours

Open weekdays.
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Oral Health - Programs and Services

This program offers:

  • Targeted School Services: Fluoride varnish applications, oral health assessments and referrals, sealant applications, classroom education, and resource provision. These services are targeted to schools identified with students at oral health risk. Services may vary across the North Zone.
  • Preschool Program: Fluoride varnish applications, oral health assessments and referrals for eligible children 12-35 months old. Services may vary across the North Zone.
  • Community Education: Education for health professionals, community leaders, parent groups and other community groups to promote oral health. Information on fluoride and private well water sampling to determine fluoride levels available. Services may vary across the North Zone.

Telephone

780-349-3316

Pharmacy Services | 780-350-2020

Referral Needed

Yes
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Pharmacy Services

Collaborates and interacts with healthcare service providers to provide clinical services and medications to patients in hospital and long-term care facilities.

Telephone

780-350-2020

Referral Needed

a doctor's prescription is needed.

View more information...

Postpartum Depression Support

Supports women and families experiencing postpartum depression (PPD).

Telephone

780-349-3316

Prenatal Classes | 780-349-3316

Wait Times

Yes

Multiple Languages

Yes
View more information...

Prenatal Classes

For more information visit our website at Prenatal – North Zone. Classes may be in the evenings or on Saturdays. Please be advised not all locations offer all services.

Services include:

  • prenatal classes
  • prenatal breast-feeding classes
  • information sessions are available through AHS public health
  • prenatal information sessions are offered via Zoom once a month
  • a chance to meet other people in the community expecting a baby
  • knowledge of what to expect during your labor and delivery
  • breathing and relaxation techniques
  • immunization and infant safety information
  • providing your support person with the skills to help with labor and delivery
  • increased breastfeeding knowledge
  • newborn and postpartum care
  • what resources are available for yourself and your newborn
  • answer questions about your pregnancy, diet, and childbirth plans

Telephone

780-349-3316

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

It is important to register early because class sizes are limited. The 2nd trimester is ideal for learning.

Multiple Languages

Yes
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Preschool Oral Health Services

Fluoride varnish helps protect your child's teeth from tooth decay (cavities). It slows down decay already started.

Your child needs four fluoride varnish visits, six months apart, to best protect their teeth. Fluoride varnish is painted on your child's teeth. It takes less than one minute to apply. You can hold your child during the visit.

You can also ask any questions you may have about protecting your child's teeth.

If your child is diagnosed with asthma by a doctor, bring their quick reliever medication to the appointment. If your child feels anxious with dental visits it may trigger asthma symptoms.

This provincial prevention service is available across Alberta.

For more information and eligibility, visit our website: Preschool Oral Health Services

Telephone

780-349-3316

Service language options

Languages other than English in which this service may be delivered.

Low German interpretation is available in South and Central Zones.

Eligibility

Children between 12 and 35 months (1 and 2 years) old are eligible to start the program. For more information and eligibility, visit our website:Preschool Oral Health Services

Note: For Calgary and area, eligibility is also based on family income.

Registration | 780-349-3301

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Registration

Patient Registration

  • registers and pre-registers patients and collects demographic and financial information.
  • registers patients for inpatient admissions, ambulatory clinic appointment, and emergency department services

Telephone

780-349-3301

Service hours

Please call for hours as they vary depending on the availability of the respiratory therapist.

Referral Needed

Yes

Wait Times

Yes
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Respiratory Therapy Clinic

Due to COVID-19, service times may vary. Call to confirm.

Services include:

  • home oxygen assessments
  • arterial blood gases (ABGs)
  • respiratory education (Asthma & COPD)
  • spirometry
  • tobacco cessation
  • artificial airway management
  • trach change
  • sputum induction

Telephone

780-349-6079

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Referral Needed

Physician Order Required for all but education, Tobacco Cessation.

Can be a physician order, or a respiratory Requisition form. Submitted via fax

Wait times

Waiting period can be 1 - 8 weeks

School Health Program | 780-349-5725

Multiple Languages

Yes
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School Health Program

Provides healthcare in schools.

Services include:

  • immunizations
  • education and consultations about contagious diseases

Telephone

780-349-5725

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Students in school.

Sexual Health Services | 780-349-3316

Multiple Languages

Yes
View more information...

Sexual Health Services

North Zone Sexual & Reproductive Health Clinics are only seeing clients in clinic, for the following concerns:

  • birth control and safer sex counselling
  • pregnancy testing and pregnancy options counselling
  • KNOWN STI and need treatment
  • contact to a known STI and need testing/treatment
  • symptoms of an STI
  • routine STI Screening
  • emergency contraceptive pill
  • vaccinations

Not all services are available at all locations. Contact each clinic to check what services they offer.

Telephone

780-349-3316

Service Hours

Monday: 9:00 am - 4:15 pm.
Tuesday: 9:00 am - 4:15 pm.
Wednesday: 9:00 am - 4:15 pm.
Thursday: 9:00 am - 4:15 pm.
Friday: 9:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Everyone including all teens, young adults and clients with barriers to accessing service (e.g., no Alberta Health Care, low income, or English is not first language)

Social Work | 780-349-6079

Referral Needed

Yes

Multiple Languages

Yes
View more information...

Social Work

Services may include:

  • refer and liaise with appropriate community and government agencies
  • collaborate with other healthcare providers (discharge planning, family conferences)
  • provide counselling and crisis intervention
  • provide information/education on important resources and legislation (e.g., Personal Directives, Guardianship, Trusteeship, Child Welfare and Protection for Persons in Care)

Telephone

780-349-6079

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

A doctor or other healthcare provider must send in a referral.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Speech and Language Services

Services are for people who need help and may include:

  • pronouncing speech sounds
  • understanding and using spoken language
  • using gestures, pictures, communication boards or speech devices to communicate
  • rehabilitating reading and writing after an illness or injury
  • speaking smoothly and easily (fluency, stuttering)
  • improving voice quality
  • eating, feeding and swallowing
  • consultation, follow-up and referral to other community services

Telephone

780-349-3316

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Please contact the site to discuss eligibility requirements.

Wait times

The waiting list varies by location. Please contact the site directly to inquire about wait times.

Switchboard | 780-349-3316

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Switchboard

These services include:

  • answering incoming telephone calls
  • transferring telephone calls and
  • giving out authorized telephone numbers

Telephone

780-349-3316

Traffic Safety | 780-349-3316

Service hours

Open weekdays.
View more information...

Traffic Safety

Community Health Services staff, local RCMP and local traffic safety partners work together to improve the wear rates of seat belts and child safety seats and support safe driving.

Telephone

780-349-3316

Tuberculosis Testing | 780-349-3316

Wait Times

Yes

Multiple Languages

Yes
View more information...

Tuberculosis Testing

Offers free tuberculosis (TB) skin testing to eligible Albertans. The Mantoux skin test is not recommended to diagnose TB.

Testing is done at public health centres throughout the province:

If you are not eligible for free testing but still need to be tested there will be a charge for the test.

For travel or work related TB testing contact the Travel Health Services in your area.

Telephone

780-349-3316

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Eligibility includes:

  • recent contact with known TB cases
  • people with medical conditions/therapies that increase risk of progressing from latent tuberculosis infection (LTBI) to active TB (HIV/AIDS, transplantation, on dialysis for chronic renal failure, silicosis, cancer of the head and neck, being treated with immunosuppressive drugs)
  • all refugees less than age 50 who are from a country where TB is common AND who have immigrated here in the last 2 years
  • foreign-born children up to and including age 14 who have lived in a country where TB is common AND who have immigrated here within the past 2 years

Wait times

Wait times vary.

Fees

There is a charge for anyone not meeting the eligibility criteria.

Well Baby Clinic | 780-349-3316

Wait Times

Yes

Multiple Languages

Yes
View more information...

Well Baby Clinic

Provides immunizations for babies and young children.

Services include information about:

  • breastfeeding
  • normal sleep patterns
  • child growth and development
  • nutrition
  • child safety

New mothers are also offered postpartum depression screening.

For more information please visit Immunize Alberta.

Telephone

780-349-3316

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

14 Days
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