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Central Intake for referral to Calgary Zone Home Care, Supportive Living and Long Term Care.
Anyone living in Alberta with a valid provincial health care card (or registration in progress) can receive Home Care services as long as their health care needs can be safely met in the home. Consistent access criteria have been developed provincially for Supportive Living and Long Term Care and serve as general guidelines. Each client will be individually assessed.
Healthcare providers should consult the Alberta Referral Directory for service referral information.
Anyone can make a referral to Continuing Care provided the client is in agreement.
An estimated wait time will be provided at the time of appointment booking.
Sunday: 8:00 am - 4:15 pm.Monday: 8:00 am - 6:00 pm.Tuesday: 8:00 am - 6:00 pm.Wednesday: 8:00 am - 6:00 pm.Thursday: 8:00 am - 6:00 pm.Friday: 8:00 am - 6:00 pm.Saturday: 8:00 am - 4:15 pm.
Open on statutory holidays from 8:00 AM to 4:15 PM
Calgary Alberta T2P 2M5
403-943-1920 (General enquiries)
403-943-1602
1-888-943-1920 (General enquiries)
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Non urgent voice mail messages can be left after hours and will be returned the next business day.
Access Mental Health is a non-urgent service providing information, consultation, and referrals for individuals with addiction and / or mental health concerns. Mental Health Clinicians complete a clinical interview over the telephone to assess the individuals’ needs. Mental Health Clinicians are familiar with both Alberta Health Services and community-based programs and will explore all options in order to refer individuals to the most appropriate resources.
For more information visit our website.
Closed holidays.
This is the Central Triage Department for the Alberta Healthy Living Program (AHLP) in the Calgary Zone. Referrals that meet criteria will be processed and patient's will be scheduled into the referred sevice.
All patients must have at least one chronic condition to be eligible for our program.
The Alberta Healthy Living Program offers health education classes, self-management workshops, nutrition counselling for adults living in the community or living with a chronic health condition.
Adults living with a nutrition-related health condition are eligible for nutrition counselling with a registered dietitian. Participants will be asked to attend a relevant Health Education class, if available, before booking a nutrition counselling appointment.
Eligibility criteria differs between services.
This program works to make sure people with lung cancer get faster access to treatment through special rapid access clinics in Edmonton and Calgary. The program seeks to reshape cancer care in Alberta by improving the patient journey and outcomes and standardize care delivery across the province.
Provides information and support to pregnant people, which includes:
Pregnant people with a low income or pregnant teens.
Closed on Statutory holidays.
Following AADL eligibility criteria, AHS' Calgary Community Aids for Independent Living (CCAIL) team provides clinical assessment for the following basic medical equipment and supplies, when required fbecause of a long-term disability or chronic illness (6months or greater):
Please note: Clients who have recently sustained injury, received and or have a planned surgical intervention, or are undergoing active rehabilitation, are not AADL eligible for at least six months and should not be referred to CCAIL.
Referral sources should consider short-term equipment loans or rental options through other programs, until long term need has been demonstrated.
CCAIL is NOT the appropriate program if the client:
You are eligible for a CCAIL assessment if:
An estimated wait time will be provided at the time of initial contact / referral. Clients will be called back within 5 business days to confirm the items are both funded by AADL and authorised by CCAIL. Current waitlist information will be provided and preliminary intake information gathered at that time.
There is no fee for CCAIL services, however clients may be required to co-pay with Alberta Aids to Daily Living (AADL) for medical equipment and supplies. Visit the AADL website for funding eligibility information.
Office hours are for booking office.
This is the Central Triage Department for Calgary COPD & Asthma Program. This program provides comprehensive respiratory education for patients with COPD, asthma, or smokers at risk. The session is one to one either by phone or Zoom and will take 45 minutes to 60 minutes to complete with a Certified Respiratory Educator. Spirometry is no longer provided.
Service targeted to:
This service may provide:
A1C greater than 6.5 %.
The majority of teaching is one-to-one, however, group sessions may be offered to promote enhanced learning of clients. Nutrition information and resources can be found on Alberta Health Services’ Healthy Eating Starts Here. This service serves rural communities only. All Calgary referrals please see Alberta Healthy Living Program.
Additional Services:
In person appointments are only available at Canmore, Claresholm, Diamond Valley, Didsbury, High River, Okotoks and Vulcan.
Accept referrals from physicians for any patients who have respiratory concerns such as:
Eligibility is dependent on testing done by the referring physician.
Service may include:
Offers regular follow-up care to make sure pacemakers and ICD's are working properly, and to watch for any other heart-related problems.
Coordinates open heart cardiac surgeries for adult patients.
Service offering for the following four departments:
The CAR Central Access & Triage department receives referrals for multiple service streams.
Specific referral criteria are found in the InformAlberta profiles for:
NOTE: Community Accessible Rehabilitation (CAR) - Pulmonary Rehabilitation referrals are processed separately, with information listed in that program profile.
Varies upon service requested.
Wait times vary across service streams and locations.
See individual service stream profile for potential materials costs.
This service provides a single point for service access and delivery approach that provides Albertans with reasonable, timely and appropriate access to publicly-funded continuing care health services. It is based on availability and determination of unmet need.
There are no fees for Professional or Personal Care Services in Home Care. Accommodation Rates are standardized in Supportive Living and Long Term Care Centres that are funded by Alberta Health Services.
CHPS (Community Health Promotion Services) provides evidence-based substance use prevention and mental health promotion services and resource in Calgary. Our focus is building protective factors and reducing risk factors associated with substance misuse and mental health disorders. All services are free and can be accessed by contacting the office.
Services include:
This is not a counselling or crisis service. If this is an emergency please call 911. If you are needing to speak to someone, please call Health Link at 811.
The Community Helpers Program takes place in community-based settings (schools, workplaces, community organizations) and enhances community capacity for mental health through an assets based approach. Primarily, the Community Helpers Program targets youth and young adults between the ages of 12 - 30.
In every community there are people whom others naturally turn to for support. They are from all walks of life and are considered by others to be helpers. Helpers possess characteristics like empathy, care, and compassion. The Community Helpers Program identifies these helpers and offers training to strengthen their natural abilities. Helpers learn a variety of topics and skills including effective communication, self-care, coping with stress, knowing when to refer people to professional services, handling crisis situations, and suicide awareness. In addition to developing skills and increasing knowledge, Helpers are introduced to community services and professional supports. This connection bridges informal and formal supports in the community, enabling helpers to refer peers and family to expert support when needed.
Objectives of the Community Helpers Program include:
Youth and adults, ages 12 years and older.
In person and virtual asthma education appointments for children and their families with mild to moderate asthma that includes a customized Asthma Action Plan for every patient. A breathing exercise (simple spirometry) for patients 6+ years of age will be scheduled as required.
Children from 2+ years of age. Patients 6+ years of age may also have a breathing exercise (simple spirometry) as required.
Not available for evening, weekend or holiday appointments. Patients should also be prepared to travel anywhere in Calgary for an acute consultation appointment.
Coordination of a single appointment 5 - 7 days after a pediatric emergency, urgent care or inpatient discharge when the family’s usual physician is not available for a short notice, acute follow-up appointment.
Patients should return to an emergency department if they have any concerns while they are waiting for an appoimtment.
Closed weekends and statutory holidays.
The Carewest Comprehensive Community Care (C3) Program operates within two Calgary locations: Beddington C3 in northwest Calgary, and Sarcee C3 in the southwest. The C3 program is uniquely modelled to support vulnerable, older persons residing in the community by providing timely, comprehensive medical care that is integrated seamlessly across a wide spectrum of services. In addition to the emotional, social, and recreational support provided by a traditional adult day program, C3's services also includes the provision of home care services, social work, occupational and physiotherapy, mental health support, and primary care provided by a family physician with additional training and certification in care of the elderly. Nursing and physician telephone support (via the on-call nurse) is available 24 / 7, 365 days a year. Clients who experience acute medical decompensation can be managed effectively at home, in the clinic, or our overnight treatment bed located at our Sarcee location, potentially avoiding unnecessary visits to emergency departments and hospital.
Services may include:
Requires therapies and / or day program as indicated by coding as limited assistance or more on at least 3 ADLs in Section H2 (ADL Self Performance) of the RAI-HC:
There is a minimum monthly fee for the C3 program.
Medications costs are determined by our pharmacy and will be processed monthly.
Subsidy may be available to help cover the monthly fee for the C3 program based on eligibility. Coverage for medications will be dependent on Alberta Blue Cross and any additional benefits the client may have.
Services to offer community education and health system navigation.
Our community education in topics:
Health System and Health Benefits
Health Topics for Families with Children
Health Topics for Adults and Older Adults
Closed on statutory and holidays.
Once triaged, referrals are allocated to EPA resources in the zone. Referrals that meet criteria have a high degree of suspicion for incomplete miscarriage (under 12 weeks for FMC EPA or up to 20 weeks for SHC EPA), or pregnancy of unknown viability. We do not manage pregnancy of unknown location (ectopic pregnancy). Patients who meet the referral criteria are then referred to EPA clinics for management options (which include expectant management, medical or surgical management).
High degree of suspicion of incomplete miscarriage (under 12 weeks of gestation for FMC EPA and under 20 weeks gestation for SHC EPA).
Nurses are there 24 / 7 to offer support, information, and referrals to new mothers and their families for the first 2 months after their baby’s birth.
Common questions are about caring for baby, breastfeeding, mother’s health, and baby’s health.
To book an immunization appointment only, dial 811 Monday to Friday 8:00 AM to 6:00 PM.
Some treatment components have business hours outside of regular hours of operation.
The Eating Disorder Program (CEDP) provides specialized services to meet the needs of Albertans of all ages with a diagnosis of anorexia nervosa, bulimia nervosa, and other specified feeding or eating disorders. Services include:
Although the program is located across 3 sites, accessing services and appropriate level of care is determined after the initial multi-disciplinary assessment is completed.
A referral from a primary care physician is required to access this service.
Diagnosis of anorexia nervosa, bulimia nervosa, or other specified feeding or eating disorders.
An estimated wait time will be provided at the time of referral. Wait times are calculated based on all components of the referral process being complete (screening with Access Mental Health, Labwork and attendance at the Orientation group).
Provides a referral service for doctors, emergency departments, and urgent care centres that need to refer people to see an endocrinologist.
Provides a referral service for doctors, emergency departments, and urgent care centres that need to refer people to see a gastroenterologist in the Calgary Zone.
Routine colon cancer screening referrals need to be sent to Forzani & McPhail Colon Cancer Screening Centre.
Provides a referral service for doctors, emergency departments, and urgent care centres that need to refer people to see specialists in general medicine (general internists) in the Calgary Zone.
Urgent 1 - 2 weeks
Semi-urgent 2 - 8 weeks
Routine 8 - 40 weeks
Referrals for General Surgery in the Calgary Zone are accepted through this Facilitated Access to Specialized Treatment (FAST) central access and intake program. Referring providers can choose a next-available surgeon with the shortest waitlist; a specific surgeon, clinic, or site; or an out-of-zone provider. FAST receives the surgical referrals, reviews them for completeness and duplication, and then sends them to appropriate surgeons for triage and booking. For more information, go to ahs.ca/FAST.
Triage Nurse works Tuesday to Friday every week.
Triage Secretary available part-time, Monday to Friday.
Provides a referral service for doctors, emergency departments, and urgent care centres in Calgary that need to refer people to see hematologists (doctors who specialize in blood diseases and issues).
Service targeted to adults only
The Hepatology service sees patients for a variety of liver conditions, including cirrhosis, chronic liver disease, some liver malignancies, fatty liver disease, and Viral Hepatitis (B and C). We offer the following services:
Patients requiring surgical interventions should be referred to the appropriate surgical service. Patients requiring cancer treatments should be referred to the appropriate Oncology service.
Note: Patients under 17 years of age should be referred the the pediatric Hepatology service.
Wait times based on triage criteria, as outlined by the Canadian Association of Gastroenterology.
As part of the Integrated Home Care Program, provides care and support to meet the assessed needs of the client after normal business hours. Works with the client, their family, other professional health care staff and partners to help clients be as independent as possible.
You must be a client of the Home Care Program to be able to access the after hours Home Care Response Team.
Past immunization records and immunizations given elsewhere may or may not be available.
This may include immunizations given at:
Immunization records are available electronically for those age 14 years and older by registering for MyHealth Records.
For immunization records for children who are under age 14 years or do not have a MyHealth Records account, contact your local public / community health centre, pharmacist, or family doctor to request a copy or ask at their next immunization appointment.
Accessing immunization records from a public health centre:
To make a request for anyone under 18, you must be the legal guardian. You may be asked to show proof that you are the guardian. If you are over 18, you must make the request yourself.
Accessing immunization records from MyHealth Records:
Anyone age 14 years and older can register for MyHealth Records and access their immunization records.
What we can do:
Patients incorporate their traditional and spiritual practices during their hospital stay. We recognize all faiths and can connect you with the appropriate support you may need.
First Nations (Status and Non-Status), Metis and Inuit people and their families.
Information can be accessed through the provincial website. A team of experts is also available to help with accessing information.
Libraries located at:
This service aims to provide integrated healthcare for acutely ill patients by providing services in the patients home that would be otherwise delivered in a hospital or outpatient clinic within 3 hours of receiving a referral.
Response time is confirmed upon receipt of referral based upon patient acuity or when service is requested.
Upon receipt of referral a community paramedic will be dispatched to the patients dwelling where they will conduct a comprehensive assessment and develop a customized care plan after consultation with the patient’s most responsible healthcare prescriber.
A detailed record of the patient encounter will be sent to the patients’ healthcare team.
For more information see our website
MIH supports patients experiencing complex or urgent medical conditions that experience difficulty in accessing adequate medical care.
These patients include:
Please call during the listed office hours.
Led by certified Older Adult fitness instructors with additional balance and falls prevention training.
Classes include a combination of seated and standing exercises, and highlight balance, posture, and leg and core strength. The focus is on making day-to-day activities easier, helping individuals remain independent, and reducing the risk of falling.
Education is offered to participants on topics related to reducing falls.
This program is for People 65 and over who are at moderate risk for falls because they have:
To attend Move N Mingle, participants must be:
This program typically has a waitlist. An estimated wait time will be provided at the time of registration.
Provides a central referral service for doctors, emergency departments, and urgent care centres that need to refer people to see a nephrologist (a doctor who specializes in kidneys and kidney disease) in the Calgary Zone.
Closed on statutory holidays.
Programs included within Neurology Central Access and Triage (NCAT):
Referrals to the Urgent Neurology and Stroke Prevention Clinics should be sent directly to those clinics as they are not part of Neurology Central Access and Triage.
Wait times are different for each type of neurology clinic.
Join AHS dietitians for an interactive session on feeding your baby. You will learn about:
The following class handouts and information are available at AHS Website> Find Workshops/Classes, Nutrition Services:
Parents and caregivers of infants.
Join AHS Dietitians for an interactive session on nutrition in pregnancy. You will learn about:
Pregnant people at any stage in their pregnancy, as well as their support person.
Join AHS dietitians for an interactive session about making mealtimes a positive experience for children and adults! You will learn about:
Parents and caregivers of children 1 to 5 years old
Provides consultations focusing on the care of pregnant women with medical conditions;
Collaborating closely with obstetricians, maternal fetal medicine specialists, medical subspecialists and other allied health care staff to ensure those women with medical conditions have safe pregnancies.
Urgent 1 - 2 weeks, semi urgent 3 - 6 weeks, routine 7 - 10 weeks and preconception appointments 2 - 6 months.
Referrals for Orthopedic and Spine in Calgary Zone are accepted through this Facilitated Access to Specialized Treatment (FAST) central access and intake program. Referring providers can choose a next-available surgeon with the shortest waitlist; a specific surgeon, clinic, or site; or an out-of-zone provider. FAST receives surgical referrals, reviews them for completeness and duplication, and sends them to appropriate surgeons for triage and booking. For more information, go to ahs.ca/FAST.
Services provided may include:
VFSS / MBS (Videofluoroscopic Swallow Assessment / Modified Barium Swallow
FEES (Fiberoptic Endoscopic Evaluation of Swallowing)
follow-up if indicated
referrals to other services or programs
The clinic DOES NOT assess or manage patients with suspected esophageal abnormalities.
Consider alternate investigations if patient has:
Patients must be 18 years or older.
After Hours: Healthcare professionals can call and ask to speak to a palliative care doctor.
Palliative Care Consult services include:
If you require ongoing Palliative Home Care support contact Community Care Access.
Adults 18 years and older.
After Hours: Healthcare professionals can call 403 943 4555 and ask to speak to palliative care doctor.
If you require ongoing palliative focused Home Care support contact Community Care Access.
Patients and family may discuss their palliative care needs with their health professional or call the Palliative Care Consult Service office for more information.
This service provides comprehensive interprofessional palliative care services to adult patients and families who are living with a progressive life limiting illness or are nearing end of life. This services include:
Eligibility guidelines for admission to Palliative Home Care:
Referrals are triage daily based on urgency:
There are no fees for professional or personal care services. There may be fees for equipment, supplies or medications.
Patients are eligible to Alberta Aids to Daily Living (AADL) for cost associated with equipment and supplies. Patients are enrolled into Palliative Blue Cross program to cover medication cost through community pharmacies.
Works with patients and healthcare workers to help improve clinical outcomes for preoperative and prenatal patients by applying the principals of Patient Blood Management (PBM).
Professional referral may be initiated by medical professionals with prescribing privileges: physicians, nurse practitioners
Service targets:
Wait times for patients to receive assessment and treatment may vary, depending on case load, other.
Most services provided are covered by the Alberta Health provincial insurance plan. Some treatments may not be covered (e.g.: iron supplements, other medications).
The Pediatric and Adolescent Gynecology Clinic offers timely, age-appropriate gynecological care for children and adolescents in a family-centered facilities. Our commitment to excellence includes specialized services, education, research, innovation and translation of knowledge for patient and family awareness.The clinic provides both diagnosis, treatment (medical and surgical) and education for children and adolescents with gynecologic concerns such as:
The clinic also offers IUD / nexplanon insertion and procedural IUD insertion in a trauma-informed setting. The clinic has access to multidisciplinary care with many other services through combined rounds to allow more flexible, efficient patient care.
6 - 18 months, determined at triage.
Closed for lunch 12:00 PM - 1:00 PM
Pediatric Rehabilitation services support the development of children and youth to participate in meaningful activities of daily life at home and in the community. Focus is on the early years and early intervention to prevent health complications and improve long term health and wellbeing. Services support the development of children and youth to participate in meaningful activities of daily life at home and in the community. We want to understand what's important to your child and family. Services are goal-driven; starting and continuing services is based on having functional reasons / goals for rehabilitation. Therapists will work with parents to provide the tools and strategies to apply in the context of their home and life. Therapy may look like 'play', depending on your child's age. We will work together so you and your child are supported to move to the next developmental stage or between providers and services. Services are provided by phone, zoom and some in person sessions as determined by your therapist. They may be in a group or one to one. Services provided are related to (neuro) developmental conditions and / or medical conditions. Social Work and Registered Dietitian services are available to support rehabilitation outcomes.
Occupational Therapy 0-18 years services children and their families with self - care;
Physiotherapy 0-18 years services children and their families with development and movement.
Speech Language Pathology 0-18 years services children and their families with:
We work closely with our pediatric rehabilitation partners to ensure referrals go to the right place and services are offered within the most appropriate program.
Offered for children 0-5 years. Children and youth 6 to 18 years with significant change in their medical or (neuro) developmental condition, injury, medical intervention, surgery or illness.
Provides comprehensive outpatient assessment and long term management, to children with intestinal, liver, pancreas and complex nutritional disorders.
Referrals for patients aged 17 - 18 will be triaged by pediatric gastroenterology, but may be re-directed to adult services.
Wait time for routine appointments is between 6 - 12 months, depending on the reason for referral.
After hours contact 403-943-1600.
Works with other healthcare providers, such as your doctor, ambulatory clinics at Alberta Children's Hospital and the Calgary school system to:
Note: Homemaking services are not available.
Program serves children who are eligible for Home Care from birth to 18 years of age.
Pediatric Urology specialize in the following conditions, tests and procedures:
PACT (Police and Crisis Team) offers mental health assessment, support, and / or consultation in crisis situations from AHS and CPS. Is able to arrange urgent psychiatry assessments and referrals as needed. The main goals are:
To contact this service, please phone through the Distress Centre and request Mental Health Crisis Triage.
Provides a referral service for doctors, emergency departments, and urgent care centres that need to refer people to see a Rheumatologist in the Calgary Zone.
An estimated wait time will be provided when the referral is triaged. The wait time depends upon the urgency of the referral.
The program offers occupational therapist, physiotherapist, speech-language pathologist, and social worker (navigation) services to children and youth 0 - 18 years and their families. Services are provided for children and youth with a variety of needs, for example:
More advanced feeding supports are available (Okotoks location only) for babies and children with developmental, neurological, and medical conditions requiring a coordinated approach (e.g. medical instability or risk of deterioration, safety risk, aversion to oral feeding, disturbances in oral intake leading to nutrition / hydration risk).
Copy from Rural Pediatric Allied Health listings
This service provides doctors with access to mental health consultants (psychiatric registered nurses, social workers, psychologists, psychiatrists) who take part in a client’s regular appointments. Mental health consultants can help doctors with:
Doctors who are part of a primary care network can also refer clients with mental or behavioural health concerns to behavioural health consultants. These consultants work in primary care clinics and can make appointments with patients that don’t include the doctor and are shorter than shared care sessions.
Wait times vary.
Our clinic is an interdisciplinary lead clinic providing support to patients experiencing persistent symptoms caused by Covid-19 and are at least 12 weeks post the acute phase of the infection. Inter-professional Outpatient Programs (IPOP) have been established to address COVID symptoms in patients where their symptoms last longer than 12 weeks. The IPOP clinics will provide medical and / or rehabilitation supports and services based on each patient’s needs by connecting primary care, specialty medicine, and allied health professionals. The IPOP teams are comprised of nurse practitioners (NPs), physicians, registered nurses (RNs), and Allied Health professionals who will develop/collaborate on and/or oversee patients’ care plans. People with long COVID report experiencing different combinations of the following symptoms: fatigue, difficulty thinking (“brain fog”), cognitive changes, headache, loss of smell / taste, dizziness, palpitations, chest pain, dyspnea, ongoing cough, joint / muscle pain, fever, depression, and anxiety. Symptoms often get worse after physical or mental activity.
More information can be found on the Public Health Agency of Canada website.
This service provides information and connections to patients in their preferred language through language line.
3 months post Covid-19 diagnosis.
An estimated wait time will be provided at the time the referral is received.
Closed between 12:00 PM - 1:00 PM
Closed on all weekends and statutory holidays.
This service provides the following for adults who have had a transient ischemic attach (TIA) or a minor stroke:
Adults who have had a transient ischemic attack or a minor stroke.
Closed between 12:00 PM - 1:00 PM.
The Urgent Neurology Clinic provides urgent access and assessment service for patients with new or rapidly progressing neurological symptoms, which can or should no longer be managed by a patient's primary care team.
Patient's have symptoms that are new and / or getting worse over days or weeks.
Our goal is to see patients within 7 days.
Referrals for Urology in Calgary Zone are accepted through this Facilitated Access to Specialized Treatment (FAST) central access and intake program. Referring providers can choose a next-available surgeon with the shortest waitlist; a specific surgeon, clinic, or site; or an out-of-zone provider. FAST receives surgical referrals, reviews them for completeness and duplication, and sends them to appropriate surgeons for triage and booking. For more information, go to ahs.ca/FAST.
Referrals for Vascular Surgery in Calgary Zone are accepted through this Facilitated Access to Specialized Treatment (FAST) central access and intake program. Referring providers can choose a next-available surgeon with the shortest waitlist; a specific surgeon, clinic, or site; or an out-of-zone provider. FAST receives surgical referrals, reviews them for completeness and duplication, and sends them to appropriate surgeons for triage and booking. For more information, go to ahs.ca/FAST.
