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Using the Innowell e-mental health online tool: Care instructions

Using the Innowell E-mental Health Online Tool

Care instructions

What is Innowell?

Innowell is a free online mental health tool for people aged 10 and up.

You use Innowell with the mental health care provider you see at school, in an Alberta Health Services clinic, a doctor’s office, and through other free mental health services in Alberta.

What does Innowell do for me?

You and your provider use Innowell to work on what matters to you. The tool helps you to:

  • set goals
  • track how you are doing over time
  • tell your provider what is important to you
  • take an active role in your treatment and recovery

It also connects you with the care options that are right for you, such as apps, e-tools, and local resources.

How do I start using Innowell?

Once you and your provider have decided that Innowell is right for you, you will get a secure email invitation from Innowell.

Accept the invitation. Then set up your Innowell account by answering questions about yourself and your mental health.

You can start using it right away. It is available 24 hours a day, 7 days a week on your phone, laptop, or tablet.

How does it work?

Innowell has 20 sets of questions about your mental health and well-being in different areas, such as physical health, anxiety, and depressed mood.

It takes about 45 minutes to answer all 20 sets of questions. You can answer them at your own pace.

Your provider will see your answers and discuss them with you. You can see and update your answers whenever you like and track your progress.

You and your provider will choose 3 areas to focus on during your treatment. As you work on your goals, you can explore the care options listed in Innowell. You and your provider will talk about which options are right for you.

What if I score high concern for suicidal thoughts and behaviours?

If you ever score high concern in the questions about suicidal thoughts and behaviours, Innowell will give you crisis resources available 24 hours a day, 7 days a week.

Innowell will notify your provider about your high concern score. Someone from your care team may contact you to check how you are doing.

What if I need help now?

Innowell is not a crisis service. If you need help now, use the “I Need Help Now” button or call:

  • AHS Mental Health Helpline 1-877-303-2642
  • Kids Help Phone 1-800-668-6868
  • AHS Addiction Helpline 1-866-332-2322

Does Innowell keep my information private?

Anything you share on Innowell is between you and your provider. Innowell keeps your information private and secure.

What does a support person do in Innowell?

Through Innowell, you can invite a support person, such as a friend or teacher, to give input on how you are doing.

Your support person gets a secure email invitation to answer a few questions. They can’t see any of your health or personal information.

What if I need help using Innowell?

If you have questions or are having any problems using Innowell, talk to your mental health care provider.

Where can I learn more?

Learn more about Innowell and the e-Mental Health project.

To see this information online and learn more, visit


For 24/7 nurse advice and general health information call Health Link at 811.

Current as of: March 6, 2024

Author: Addiction and Mental Health, Alberta Health Services

This material is not a substitute for the advice of a qualified health professional. This material is intended for general information only and is provided on an "as is", "where is" basis. Although reasonable efforts were made to confirm the accuracy of the information, Alberta Health Services does not make any representation or warranty, express, implied or statutory, as to the accuracy, reliability, completeness, applicability or fitness for a particular purpose of such information. Alberta Health Services expressly disclaims all liability for the use of these materials, and for any claims, actions, demands or suits arising from such use.