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iKNOW Health

Partners

​​​​​​Overview​

You’ll learn about the partners involved in Alberta healthcare. You’ll also find answers to questions like:

  • How are you a partner in your health care?
  • How is the Government of Alberta involved?
  • Who makes the rules and decisions?
  • Who does what?

Healthcare partners work together to meet the healthcare needs of Albertans. The most important partner in healthcare is you. After all, healthcare is all about the people who need it. Without people, there wouldn’t be a need for healthcare.

So where do you fit in?

You are at the centre of care of the healthcare system at all stages of your life, including when you’re healthy, working to stay healthy, or at the end of life.

At any stage, you’ll use the health system in some way. This is why it’s important to know:

  • how to advocate for yourself and your loved ones
  • your rights as a partner in healthcare
​​​​​

Select a partner below to learn more.



you-and-family-partner

You and your family

You are the most important partner in your healthcare. No one can understand what your healthcare needs are without you.

Your questions, how you describe how you feel, and other information you share with your healthcare providers is most important. What you share helps you and your healthcare partners work together to decide your care and how they can best help you.

Your family and others close to you are an important part of your health too. They’re the ones who support you. Family includes your family members, guardians, friends, and other people in your life that give you support and care.

Your family can also go with you to your health-related appointments. Having someone with you can help you remember details and share important information about your health. You can choose whether or not you want someone to go with you to your appointments.

Learn about other partners.


government-partners

Government partners

rights;

rig​hts

writing-policy;

writing policy

ensuring-quality;

ensuring quality

ambulance;

delivering healthcare services

Government partners use money from taxes to pay for (fund) healthcare, develop healthcare policies, and set standards for healthcare.


Alberta Health

Alberta Health is the Government of Alberta department that’s responsible for the healthcare system in Alberta. It oversees:

  • health laws, regulations, rules, and bylaws
  • health funding
  • the Alberta Health Care Insurance Plan

The Alberta Health Care Insurance Plan tells you what health services are paid for by the Government of Alberta. Your Alberta Personal Health Card lets your healthcare providers know that you belong to this plan.

Find out more about Alberta Health.


Alberta Health Services

Alberta Health Services (AHS) delivers healthcare services to Albertans on behalf of the Government of Alberta. AHS is the biggest healthcare provider in the province and in all of Canada.

AHS works with other healthcare partners to make sure Albertans get the care they need. When you need surgery, visit an emergency department, or need treatment for cancer, a healthcare team at AHS will likely care for you.

Learn more about Alberta Health Services.

  • Advisors and Advisory Councils

    AHS teams and departments work with volunteer patient and family advisors, as well as Health Advisory Councils, on projects, procedures, and documents.

    Learn more about why AHS engages with patients and their families.

  • AHS partners

    AHS has a contract and relationship with Covenant Health, a Catholic organization that offers many health services to Albertans. AHS is also connected to Alberta Precision Laboratories, Carewest and Capital Care Group. AHS and these organizations benefit from sharing the cost of resources they all need.

Health Quality Council of Alberta

The Health Quality Council of Alberta (HQCA) looks at how well the healthcare system is working. It works with our government, healthcare providers, and other partners to make healthcare in Alberta better and safer.

Find out more about the HQCA.


Office of the Alberta Health Advocates

The Office of the Alberta Health Advocates gives information about the Alberta Health Charter and patients’ rights. The Alberta Health Charter outlines the principles of our health system and what Albertans can expect from healthcare.

Alberta Health Advocates:

  • help you learn about your rights
  • connect you to the services, programs, and resources that you’re looking for or need
  • help you find someone to listen to your complaints or concerns about your healthcare
  • offer ways to help you solve an issue or find someone who can help you
  • can share ways to help you communicate with your health providers

Find out more about the Office of the Alberta Health Advocates and the Alberta Health ​​​Charter.


Your health information

Government partners work together to give Albertans safe, high-quality healthcare. Only care providers who directly care for you need to have access to your health information.

Your privacy is important. Your healthcare providers don’t share information about your health with other providers unless they need to or you’ve asked them to. That’s why it’s important your healthcare provider has the information they need to know about your health.

Learn about other partners.


publicly-funded-partners

​​​​​Publicly funded partners

funding-from-tax-dollars;

​funding from tax dollars

medical-clinics;

​medical clinics

Some publicly funded partners care for you and your family, but aren’t part of Alberta Health Services. These include most family doctors, medical clinics, and centres that care for older adults.

In most cases, if you’re asked to show your Alberta Personal Health Card, it’s because this healthcare is publicly funded. This means the Government of Alberta pays for this care using your tax dollars.

There are other services that you’ll have to pay for that aren’t publicly funded. To find out what services are paid for and which ones aren’t, go to Alberta Health.

Learn about other partners.



privately-funded-partners

​​​​​Privately funded partners

health-insurance;

​private health insurance

Privately funded partners care for you and your family. These partners aren’t connected to the government or Alberta Health Services. They offer health services that aren’t paid for by the Alberta Health Care Insurance Plan.

These partners may ask you to show your Alberta Personal Health Card, but that doesn’t mean the health service will be all or partly paid through the Alberta Health Care Insurance Plan.

Privately funded partner services include:

  • dental care
  • prescriptions
  • eye care
  • nutrition
  • physical fitness
  • well-being

If you have private health insurance (like Alberta Blue Cross), it may cover the cost of some of these services. You may have private health insurance through a workplace plan or one you buy yourself.

Privately funded partners sometimes arrange for the cost of the service to be paid directly to them through your private insurance. Or you may have to pay for the service at the time of your appointment.

If you’ve paid for the service and the cost is covered through your insurance plan, you can then put in a claim for this cost and the insurance company will pay you back (called a reimbursement).

If you don’t have private health insurance, you need to pay for the service.

Learn about other partners.


edu-research-partners

​​​​​Education and research partners

training-future-professionals;

​training future professionals

research;

​research

Education partners are an important part of Alberta’s health system. They teach and train our future healthcare professionals to work in healthcare. They also offer opportunities for current health professionals to keep learning.

Education partners do research that makes healthcare better, by finding new ways to treat and care for different diseases and illnesses.

  • Universities, colleges, and other post-secondary institutions in Alberta participate in health-focused research and training. The University of Alberta is an example of an education partner. This university developed the Edmonton Protocol that has changed the lives of hundreds of people with diabetes.
  • The Alberta Strategy for Patient-Oriented Research (SPOR) is an education partner that improves patient care through research. SPOR has a Patient Engagement Platform that connects and provides support to patient partners, researchers, and community organizations to help them work together on health research.

Learn about other partners.


non-profit-partners

​​​​​Not-for-profit partners

raising-money;

help for the community

Not-for-profit partners play an important role in healthcare. They help to fill gaps that aren’t covered by other healthcare partners or your taxes.

There are many not-for-profit partners in Alberta and Canada that offer services or raise money for research. Some of these partners include:

  • Alberta Alzheimer’s Society
  • Alberta Cancer Foundation
  • Ronald McDonald House Charities
  • Crohn’s and Colitis Canada
  • Canadian Mental Health Association

Some not-for-profit partners, like hospital trusts and foundations, raise money for research, buildings, and equipment.

Learn about other partners.


professional-partners

​​​​​Professional Partners

practice-permits-and-licenses;

practice permits & licences

professional-regulations;

professional regulations

Professional partners are colleges and associations that:

  • regulate health professions in Alberta
  • set standards of practice
  • give out practice permits and licences to healthcare professionals, such as doctors, nurses, physiotherapists, occupational therapists,speech-language pathologists, and pharmacists 
  • offer continuing education courses that healthcare professionals need to stay up to date in the work they do
  • are a community of health professionals with similar interests and expertise

A professional college protects the general public. A professional association protects and promotes their members. Some professional partners are organizations that combine both of these roles.

Professionals who belong to these colleges and associations pay membership fees to have a practice permit or licence to give healthcare. Health professionals that work for healthcare organizations, like Alberta Health Services, need a current licence or practice permit to give healthcare.

Learn about other partners.​​​​​​​​​​​​​​​​​​​​​​

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